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The Orchid Mumbai

70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
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The Orchid Mumbai
Best prices for: 1 room 1 guest
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Ranked #103 of 398 Hotels in Mumbai (Bombay)
A recent review
3 of 5 stars reviewed yesterday
ASK04 Pune, India
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756 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I selected to stay in Orchid Hotel along with my wife on the basis of its marketing talk over website. However on check in room no 526 I found that TV was not working,room lights had a problem of getting switched off and insufficient qty of tea facility for two persons. On my repeated follow up it took about 40... More 

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Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Mr. Kalvit, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are deeply disappointed in ourselves as a team, as we pride to be one of the most guest friendly hotel at your service. We apologize to have let you down in any of... More 

Dandeli, India
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice hotel though fittings getting old.excellent service.food is tasteless and expensive.breakfast spread was good but below average taste.location near airport advantage.the travel desk overcharges.better call a cab.

Was this review helpful? Yes 1
Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. While it is our earnest endeavor to provide the highest level of product, service and comfort to you, we seem to have fallen short in a few instances and I sincerely regret the inconvenience caused.... More 

Vadodara, India
Top Contributor
95 reviews 95 reviews
58 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It was 4th or 5th visit in 2 years. Attraction is one very good hotel so near to airport. Having discussed plus points all the times I will just point out those few things that could be improved, First and most important is reception counter. Come what may it is going to take minimum 15 minutes both for check in... More 

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Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & feedback would certainly motivate our team to excel in their expertise and improve the quality of services. While it is our earnest endeavor to provide the... More 

Gurgaon, India
Top Contributor
62 reviews 62 reviews
16 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I happened to stay here in Dec 2014 instead of my usual Courtyard Marriott stay that I like very much and I would say it was a mistake having chosen this property. A mistake not to remember but to be cautious in future. The staff at the reception is unhelpful and takes a lot of time while checking-in (took me... More 

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Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Mr. Behl, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are deeply disappointed in ourselves as a team, as we pride to be one of the most guest friendly hotel at your service. We apologize to have let you down in any of... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed in the hotel for a quick flight early morning. Its right next to the airport so saved my time. Booked through my company and got upgraded to a club room for a small difference with an airport view.... Staff is really courteous and go all out to make your stay comfortable. Nice stay, would definitely recommend for business trips.

Was this review helpful? Yes 1
Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Mr. Priyadarshan, Thank you for investing your valuable time to share your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & feedback would certainly motivate our team to excel in their expertise and improve the quality of services. We are glad to know that your stay... More 

Ahmedabad, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at the hotel for a 4 nights and had lots of ups and downs with regards to services , but will only highlight the positives ... Had lunch at the South Indian Restaurant and had it not been for Rasika ...it would have been a disaster ...She did a great job and serving us and the others on a... More 

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Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Mr. Ahluwalia, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & feedback would certainly motivate our team to excel in their expertise and improve the quality of services. While it is our earnest endeavor to provide... More 

Goa, India
1 review
1 of 5 stars Reviewed 1 week ago

My experience with the reservations team was very disappointing!!!thank god i didn't really land up in this so called 5 star hotel.The least you expect is some basic etiquette in conversation.After having sending emails and clarifying the number of people and getting a quote from the reservations manager Mr Prem Ranjan, and after having given my credit card details all... More 

Was this review helpful? Yes
Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your reservation experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are deeply disappointed in ourselves as a team, as we pride to be one of the most guest friendly hotel at your service. We apologize to have let you down in any of our... More 

Travelers are raving about these Mumbai (Bombay) hotels

Mumbai (Bombay), India
1 review
3 of 5 stars Reviewed 1 week ago

If you want to use this hotel for business forget it. I have staid here twice. On both occasions the internet connection has been intermittent and unusable. I was told on my first stay that it was because of the rains. This time because of a fibre problem. I racked up a huge bill on my cell phone data roaming... More 

Was this review helpful? Yes
Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. I'm deeply concerned with your feedback and apologise to have let you down in any of our services. We at “The Orchid, Mumbai “try our very best to ensure our precious guests have a comfortable... More 

Hyderabad, India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is about 5 minutes walk from Airport. The hotel looks good from inside as well as reception is good but when it comes to service it is really very bad. Not recommended for any corporate sessions or parties.

Was this review helpful? Yes
Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. I’m deeply concerned with your feedback and apologise to have let you down in any of our services. We at “The Orchid, Mumbai “try our very best to ensure our precious guests have a comfortable... More 

Middle East
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed at Orchid for 2 nights. I had made an online reservation though their website. It offered a discount http://www.orchidhotel.com/offers/last-minute-deal.html but I never got it! I was made to wait for almost 3 hours to check-in and an hour while checking out. Thanks to the "no-care" thick skinned attitude of the staff at the reception. And yes, they do... More 

Was this review helpful? Yes 1
Gupta_Rajesh, Vice President-Operations at The Orchid Mumbai, responded to this review

Dear Ms. Sangeeta, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are deeply disappointed in ourselves as a team, as we pride to be one of the most guest friendly hotel at your service. We apologize to have let you down in any of... More 

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