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The Orchid Mumbai

4.5 of 5
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70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
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1 room 1 guest
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The Orchid Mumbai
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853 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (853)
  • Mar-May only
    (244)
  • Jun-Aug only
    (244)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (211)
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New Delhi, India
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed in the hotel for 5 days in May 2015, The hotel was excellent and the buffet dinner and breakfast were great considering the hotel is nearly a five star property. Although the staff took time at check-in and were looking bit confused as the hotel was booked by my company and the staff were not able to find... More 

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Mumbai
Level Contributor
73 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel looks great from outside and the decor as you step in does nothing to take this away. But.. and that is the biggest but.. they just don't care for you. The check in took 15 minutes.. I can't still believe this. And the bell boy took another 5 to appear. The room service was just ok and so... More 

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Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are deeply disappointed in ourselves as a team, as we pride to be one of the most guest friendly hotels at your service. We apologize to have let you down in any of our... More 

New Delhi, India
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I reached hotel at 10 pm. They delayed my check in on the pretax that my room was not ready. It took them 20 minutes to do so. The shower was leaking in the room. This is definitely not a 5 star. Pathetic service. Will never stay again. Pathetic breakfast spread.

Was this review helpful? Yes 1
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Mr. Mehta, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are deeply disappointed in ourselves as a team, as we pride to be one of the most guest friendly hotels at your service. We apologize to have let you down in any of... More 

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Chennai (Madras), India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Good room and service with all luxury and courteous staff,Food good,take care of you .Thanks to team. Special care for long staying guest.Room service is quick.Great Breakfast display. Chefs are really good and attentive during Breakfast.Would prefer for my future stay too as travelling monthly once.

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Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Chef Sanjeeb, Thank you for investing your valuable time to share your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & your feedback would certainly motivate our team to excel in their expertise and improve the quality of services. We are glad to know that your... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

it's a beautiful hotel with nice service and most importantly awesome food. especially for hotels of this range it is perfect. located very close to airport. has pick and drop facility. staffs are well mannered. the room is decent ( not awesome), but the lobby of the hotel is beautiful. the buffet food is available till 3 am and at... More 

Was this review helpful? Yes
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Mr. Jaideep, Thank you for investing your valuable time to share your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & your feedback would certainly motivate our team to excel in their expertise and improve the quality of services. We are glad to know that your... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a night as I had to take a flight the next morning and wanted to avoid rush hour traffic. Practically being inside the domestic airport and an efficient drop service that objective was achieved. Other than that room was good (got a voluntary upgrade). The pool on the top floor was small but good. Room service was... More 

Was this review helpful? Yes
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Mr. Sudhanshu, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & feedback would certainly motivate our team to excel in their expertise and improve the quality of services. While it is our earnest endeavour to provide... More 

Howrah, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel from 15th August for 2 nights. Excellent hotel with excellent food. Room was very clean and specious. Hotel staff was great. Highly recommend for the traveller who wanted to visit mumbai.

Was this review helpful? Yes
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time to share your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & your feedback would certainly motivate our team to excel in their expertise and improve the quality of services. We are glad to know that your stay... More 

New Delhi, India
1 review
4 of 5 stars Reviewed 1 week ago

The property is good at a very convenient location (closest to the airport). Free airport pick up and drop available thru shuttle taxis, however one may have to wait longer for availability of taxi. Booked online and had to opt for WiFi on chargeable basis. Staff are non cooperating, ask for credit card details immediately you are checking in(as if... More 

Was this review helpful? Yes
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Mr. Chandra, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. While it is our earnest endeavour to provide the highest level of product, service and comfort to you, we seem to have fallen short in a few instances and I sincerely regret the inconvenience... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Excellent Hotel in terms of ambiance and room quality. No doubt about it. Room charges are quite decent as compared to the room quality. But Hotel makes sure that if they are decent amount form staying, they will cover it through other means. Wifi is chargeable which is not in other similar hotels. and the most saddest part (made me... More 

Was this review helpful? Yes
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Guest, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & feedback would certainly motivate our team to excel in their expertise and improve the quality of services. While it is our earnest endeavour to provide the... More 

Gurgaon, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel,I visited more than 4 times.good sea foods available.inside hotel near reception one fountain I like so much.first time I was stayed in orchid hotel dec month 2011,after that when ever we stayed in mumbai our company also prefer orchid hotel,near airport also,

Was this review helpful? Yes
Gupta_Rajesh, Vice President- Operations at The Orchid Mumbai, responded to this review

Dear Mr. Cheryan, Thank you for investing your valuable time to share your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. We are humbled with your token of appreciation & your feedback would certainly motivate our team to excel in their expertise and improve the quality of services. We are glad to know that your... More 

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