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JW Marriott Hotel Mumbai

5.0 of 5 Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
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Certificate of Excellence 2014
JW Marriott Hotel Mumbai
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JW Marriott Hotel Mumbai
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1,146 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Hotel Mumbai
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Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a less than acceptable reception at an establishment down the road so this hotel was just heaven. As you would expect from a JW Marriot the staff were very attentive and friendly. Perhaps as we opted for the execuitve floor the rooms ,we found, were spacious and spotless also including a happy "hour" from 5:30 - 9:30 in... More 

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, We do appreciate you taking time out to share with us your experience while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests. It was a pleasure to read that you enjoyed the buffet spread and the food at... More 

india
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in the deluxe room with a two separate beds. The front desk service was prompt and courteous. House keeping was upto mark. Its location is right on the beach front on Juhu Mumbai, probably the only clean beach in Mumbai. That possibly also accounts for the fact that the room size was a little smaller than what one... More 

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, We do appreciate you taking time out to share with us your experience while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests. We sincerely await the opportunity to welcome you once again. With best regards Pavithran Nambiar General... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

OMG Was this a 5 star hotel ? Stingy small rooms , pathetic pillows and quite average service. When I requested for a harder pillow they Have run out of pillows ... In a so called 5 star hotel ... Coming to then rooms , you hardly have space to walk through ... Tinier than hotels with 1/3 rd of... More 

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Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, At the onset please accept my sincere apologies for the inconvenience caused to you during your stay with us. We take all guest feedback seriously, and have shared your valuable feedback with the relevant teams to assure you of a better experience the next time in all areas of the hotel. Please give us another chance to change... More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the JW Royal Lotus Suite over the Christmas period 2014. The Managers were good, the pool staff excellent. However, they were too busy to give us any attention. One night we found a cockroach in our suite. We were horrified and called them; their reaction was to send the room cleaner (who did an awful job of... More 

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. I apologize for the inconvenience caused to you on multiple counts with regards to cockroach that you found in your room, or the food that you had a lotus and the hotel driver who drove you far out of your way. I will definitely address this feedback in detail with concerned Department... More 

Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

One of the absolute top hotels. Exemplary service. Lovely location. Heaven for a foodie. Chefs Himsnshu, Shanawaz and Rohan made this a wonderful stay. Rooms....stayed in a nice spacious suite. Bathroom was huge which makes things feel more like home. There is no other choice in Mumbai.

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your kind words. I am delighted that you enjoyed your stay with us. I have personally complimented, Shahnawaz, Rohan and Chef Himanshu with whose services you were happy with. I hope that you can find those extra few days to return. We will ensure that you have a great time with us! Kind Regards, Pavithran... More 

Cleveland
Top Contributor
69 reviews 69 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the second time I have stayed at this hotel. This visit was for three nights. It is right on Juhu Beach and overall if this is the area in which you need to be there are some great aspects to it. First, the service is outstanding. The concierge staff, front desk, drivers and housekeeping staff were very attentive.... More 

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Greetings from the JW Marriott Mumbai, Thank you for sharing your experience at the JW Marriott Hotel Mumbai. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback regarding the Internet is being shared with the service provider to... More 

Erlangen, Germany
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hello, We were in Mumbai this past December (2014) for a friend's wedding and stayed 6 nights at this hotel. Fantastic hotel, wonderful location right on the beach. Rooms were great as always at a J.W. Restaurant was first class and the breakfast buffet had it all. Definitely not the cheapest but when you want the best, this is it.... More 

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your lovely review. I am delighted that you and your friends enjoyed yourselves so much. We have a big name to live up to and it is a responsibility we take seriously. It means a lot to hear from our guests that you feel we are successful. I hope we can welcome you all again... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Dear Guests Be Warned when checking out of #JWMarriott Mumbai and if paying with a card. Guests have to make sure to check their bank or card statements online for accuracy on billings. I have just realised Marriott has tripled billed on a two nights stay. When requested for an explanation and demand for refund they state it takes 3-5... More 

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, My team is already in touch with you and please rest assured that we are working with your bank to ensure the funds are released in your account which was blocked as pre authorisation towards your stay with us. Many thanks for yoru kind understanding. Best regards Pavithran Nambiar General Manager More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Had a terrible stay at J W Marriot. Although the hotel was nice but the inability of staff and their attitude ruined our stay and not only once, but twice we were insulted due to their own error and it felt like we were refugees in the hotel. Would never recommend it to anyone and even after writing to the... More 

Was this review helpful? Yes 2
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Greetings from the JW Marriott Mumbai, Our Associate Director of Rooms is already in touch with you to understand your dissatisfaction and has written to you with the resolution which I am sure is to your satisfaction. We look forward to welcome you back. Best Regards Pavithran Nambiar General Manager More 

Ponda, India
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was very relaxing from tension of two days in crowd of Mumbai. Altho there for business, from a personal perspective I felt so comfortable and pampered! Looked forward to returning to my room each day. Staff/service incredible! Good choice of restaurants.

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Wow! Thank you so very much for your review of your recent stay. It means a great deal to us when our guests, and most particularly our regular guests, let us know that they enjoy visiting our hotel. I hope to welcome you back again soon. Kind Regards, Pavithran Nambiar General Manager More 

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Additional Information about JW Marriott Hotel Mumbai

Address: Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Mumbai 5*
Number of rooms: 355
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Also Known As:
Jw Marriott Mumbai Juhu
Jw Marriott In Mumbai
Hotel Style:
#1 On the Beach Hotel in Mumbai (Bombay)
#10 Business Hotel in Mumbai (Bombay)
#10 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)

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