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JW Marriott Mumbai Juhu

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Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
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JW Marriott Mumbai Juhu
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JW Marriott Mumbai Juhu
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1,333 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Perfect Location. Extremely pleasant ambiance. Not sure what standard rooms are like but Premier rooms will steal your breath. Every staff will treat you like a king. Perfect reflection of the age old Indian maxim- Guest is God.

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Mumbai (Bombay), India
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It's a great hotel for conferences, meetings and private parties! The overall food whether ala carte or buffet is very average. The cakes/ deserts are very good. It's falls in the western suburb of Mumbai i.e. in Juhu.

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager More 

romford
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Must say the hotel has improved a lot from last few years . do like the the way everyone at the hotel ( staff wise ) greet you ! the service is first class . rooms are well prepared . & what can you say about the pool !! just great !!!!

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, We take pride in training our associates and it is very heart warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. Positive comments such as these makes me proud of my team and their efforts. We sincerely await the opportunity to welcome you once again. Best Regards, Pavithran... More 

Mumbai (Bombay), India
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I decided to surprise my husband with a luxurious stay for just the two of us . We stay in mumbai and didn't want to travel out of the city because we were having a very hectic week. Considering my limited options I decided to pick jw Marriott as the place to stay and was definitely not dissspointed . Compared... More 

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for choosing us to help you to celebrate your husband's birthday. It sounds as though you had a great time. Thank you for the wonderful feedback. Come back for your birthday next! Kind Regards, Pavithran Nambiar General Manager More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall a great hotel, keep visiting for last 10 years at least! However, continual service failures keep me frustrated. On 20 June they failed to pick me up neither respond to me email complaints! this cost me hours of grief, and of no concern to JW Marriott staff On arrival on 20 June at Mumbai airport could find no rep... More 

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Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for sharing your feedback. I apologies for the inconvenience caused to you at due to the car pick-up and the hot water problems that you faced during your stay with us. Please do write to the hotel with your flight details before hand and we will be happy to make the necessary arrangements. The e-mail -... More 

Mumbai, Maharashtra, India
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Flaming torches greet you at the entrance. The hotel is a bit confusing as it is on different levels.Once you enter of course the sheer expanse of the area, flowing seamlessly to different restaurants and rooms charms you instantly. The view of the pool and the sea beyond is breathtaking. Well appointed rooms and excellent food ensure that just being... More 

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Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for your kind words. I am delighted that you enjoyed your stay with us. I hope that you can find some extra few days to return on a pleasure trip along with your family. We will ensure that the food is just as fabulous and you have more to choose from! Kind Regards, Pavithran Nambiar General... More 

Anaheim, California
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

First time to Mumbai, heard it was the best, turned out be very good, and well located, but with a few flaws also, never experienced before nobody picked the phone at the reception for 10 mins, the locker's battery was down, had to get it replaced. But everything was dominated by the great Breakfast.

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Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for your kind words. I am delighted that you enjoyed your stay with us. I apologies for some of the issues that you faced during your stay. We thank you for your comments regarding the buffet breakfast. I hope that you can find those extra few days to return. Kind Regards, Pavithran Nambiar General Manager More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thank you for a perfect stay! Very helpful staff, great view, great food, will highly recommend it. The only minor minus was that my room was located in front of the Exec Lounge which gave me sleepless night til around midnight and again from 5 am. So make sure you are not in 447. other than that it is amazing

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Warm Greetings. I apologise for the inconvenience caused to you due to the noise from Executive Lounge. I have shared your feedback with the relevant department heads to ensure there is minimum disturbance from our associates. We look forward to welcome you back at our hotel. With best regards Pavithran Nambiar General Manager More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Faced few issues with hot water not coming in sink, room card not working etc but still worth it as it's a great location, grand coffee shop, super sea views, awesome swimming pool grounds, special thanks to vini,neha and shambhavi for making our Stay memorable.

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for sharing your feedback. I apologies for the experience you had due to no hot water and key cards not working. I have taken this up with the relevant department head and the same is being rectified. We thank you for your kind words for Vini, Neha and Shambhavi. They are a great asset to our... More 

National Capital Territory of Delhi, India
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at this hotel once a year and I just love it every time! They surprise with the improvement in their already superb hospitality and service. It has many positives - firstly the location (right in Juhu, next to the beach); then the front-office staff (although it took me 3 hours to get a room even though I was... More 

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review

Dear Guest, Thank you for sharing your feedback. I am delighted to hear that you had a good stay with us. I apologies for the inconvenience caused to you at check-in. I am sure they could have managed it better and I have taken this up with the relevant department head ensure a better expereince in the future. Our Chef’s... More 

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