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JW Marriott Hotel Mumbai

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Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
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JW Marriott Hotel Mumbai
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JW Marriott Hotel Mumbai
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1,225 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NYC
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff made all the difference! Everyone was so attentive and showed a genuine interest in helping us feel at home. We ate at 3 of the restaurants at the JW and I must say food was succulent well deserving of their awards. The interior of the hotel is beautiful and the rooms were spacious and immaculate. We were on... More 

Was this review helpful? Yes
Chennai (Madras), India
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had taken up room on 2nd floor with an excellent ocean view.. There is back door which opens into the Juhu beach.. It is not a private beach so it was pretty dirty and we didnt spend much time there.. The location of the hotel makes it really special.. the hotel service is great and buffet is amazing.. The... More 

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your lovely feedback about your recent stay. I am so happy to hear that they had a great time with us. AAs part of our committment to cleanliness, environment and our community we do clean the surronding area at the Beach. However, as you rightly pointed out it being a public beach it is not... More 

Chicago, Illinois
Contributor
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stay was pleasant however checkin process and service levels need to be beefed up. Executive lounge does have a good ambience. Breakfast has a good spread and is quite efficient if you are short of time.

Was this review helpful? Yes 3
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. Your feedback has been shared with the department heads and we have taken it up as a training point. I am sure we can definitely change your opinion on your next visit to our hotel. Please give us another opportunity to serve you. We look forward to welcome you back to the... More 

Mumbai, Maharashtra, India
Contributor
19 reviews 19 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hi, Actually i didn't stayed in this hotel but visited to meet my brother. However, during my stay of 3-4 hours experienced this hotel. It is very neat and clean, near to Juhu beach. Food is very yummy and most of the time waiters are continuously helping you to select the cuisines and they are also keen to know that... More 

Was this review helpful? Yes 4
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, That’s a wonderful review that you have written about us. It gives me great pride to note that we made such a good impression on you in spite of you being with us only for few hours. This speaks very highly of my team, the Marriott Culture and our training. Please do visit us again with your family... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent Stay At JW , Superbly done rooms , next to the beach , excllent service and food quality , staff is ever friendly , very easy check in and out , superb sleep quality and quiet surroundings in the morning , would always go back.

Was this review helpful? Yes 4
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your review. We really are lucky to have Juhu Beach on our doorstep and, like you, many of our guests enjoy heading out for a walk or run on the beach. I appreciate also your comments about the team. It means a lot to us when we hear that our guests are happy. I hope... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I like the usual Marriott experience, this wasn't that great. I found the staff a little lost and confused, with too much back and forth. Rooms are fine (usual five star contemporary) the pool side is very fancy.

Was this review helpful? Yes 2
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. Your feedback has been shared with the department heads and we have taken it up as a training point. I am sure we can definitely change your opinion on your next visit to our hotel. Please give us another opportunity to serve you. We look forward to welcome you back to the... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for 3 nights including New Years Eve, and it was very disappointing. Staff felt unfriendly. Restaurant food wasn't great either. However, rooms were excellent. For NYE, the hotel was disappointing. More of a business than a family hotel.

Was this review helpful? Yes 2
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. We apologies if you felt unwelcome by any of our staff members during the New Year’s period. We have taken this up with the relevant department head and we will definitely take it up as a training point to ensure better services in future. Please give us another opportunity to serve you.... More 

Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

They have the most amazing buffet spead at the lotus cafe. The salmon , prawns are very fresh. The rooms at the hotel are very small and room service too is just about ok. The food at all the restaurants is simply amazing . The tuna sandwich at bombay baking company is ideal for the health conscious

Was this review helpful? Yes 3
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Greetings from the JW Marriott Mumbai, Juhu We are delighted that you had a great dining experience at our 24 hrs Coffee Shop - Lotus Cafe. Our Chef's are working very diligently to offer the best cuisine they can to all our guests. Our aim is to cater to the palettes and varied choices of all our guests.... More 

wayne,nj
Contributor
15 reviews 15 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights in March and had a great experience. The ambiance, pool areas, restaurants, beach etc. are amazing and probably some of the best in Mumbai. This was my second stay here after 7 years and noticed the rooms were renovated, comfortable, clean, modern and upscale. The hotel is safe and security checks all vehicles and bags.... More 

Was this review helpful? Yes 4
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your review. We really are lucky to have Juhu Beach on our doorstep and, like you, many of our guests enjoy heading out for a walk or run on the beach. It's great to hear that you enjoyed your stay and the facilities after such a long gap. It means a lot to us to... More 

New Delhi, India
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I checked in around 10.30 at night on a Thursday. The check in process took more than 35 minutes...The front desk staff was scarce and looked confused. I had an early day the next day and wasting my precious time like this at check in was a real put off. The next morning at breakfast it was a madhouse. There... More 

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Greetings from JW Marriott, Juhu and we thank you for your feedback. I am sorry that the breakfast service at the Lotus Cafe was a little disorganized and noisy. During peak breakfast times, it does seem like so, however, I have shared this feedback with the relevant department head to ensure that guests have a great service expereince... More 

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