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All 365 Mumbai (Bombay) hotels

JW Marriott Hotel Mumbai

5.0 of 5 Hotel   |   Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India (Juhu)
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Ranked #12 of 365 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Rachel Y Shanghai, China
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1,018 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

I stayed at the JW mid-September for 3 nights. I can honestly say that the service they provide at the hotel is the best I've ever had. And I am from the hospitality industry. Rooms, Breakfast, Executive lounge, everything was pretty great. I was in Mumbai for business so my boss and I decided to go for the upgrade, which... More

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Amman, Jordan
Contributor
19 reviews 19 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Loved this hotel. Stayed there for three nights and every single night was worth it. The hotel is elegant, grand and beautiful. The staff professional and helpful. The concierge was thorough in preparing our city tour and gracious. We stayed at the Royal Lotus Suite, which meant we could use the lounge (I always do). The lounge is beautiful and... More

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Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your kind words. I am delighted that you enjoyed your stay with us. I hope that you can find some extra few days to return on your next Birthday to our hotel. We will definitely try and make it more memorable then this year. Look forward to welcome you back to the hotel. Kind Regards,... More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very impressed as my car drove up the driveway into this grand-looking hotel with its sprawling lobby and beautiful grounds. Check-in was swift and in particular, Puneet at the front desk was very helpful and rendered great service. While my room was nicely furnished it was a bit small and the seaview was from an angle (which is... More

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Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Warm Greetings. It was great to read the positive comments about the hotel, my team and the services offered by them. It made me feel proud to be part of the JW Marriott Mumbai. Our constant endeavor is to innovate ourselves and offer something new to our guest. My team is constantly making the effort to “Exceed Expectations”.... More

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very nice and the entrance to the hotel looks amazing. Room are spacious and very clean. The view from the hotel is exceptional. I very much liked this hotel and would definitely travel again.

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Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager More

Manchester
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the JW Marriott for 3nights in October with our 22 month old boy. On arrival, check in was swift and we were greeted with drinks. We were quickly shown our room and baggage arrived quickly. The room was large and spacious. Our room had a sea view with a king sized bed and the... More

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Warm Greetings. It was great to read the positive comments about the hotel, my team and the services offered by them. It made me feel proud to be part of the JW Marriott Mumbai. Our constant endeavor is to innovate ourselves and offer something new to our guest. My team is constantly making the effort to “Exceed Expectations”.... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent just one night at the hotel and we had a pleasant experience just for a few things not in order. Negatives : The lighting in the room is too dark and depressing. The french fries at the coffee shop were stale so I reordered and the new batch also tasted bad. Not expected from a 5 star hotel.... More

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. I am delighted to hear that you had a good stay barring few incidents. I have noted your comments regarding the french fries. We have a stringent quality check in place, however, we seem to have faltered in your case. I have taken this up with the relevant department head to ensure... More

UK - Northwich
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Ok, The hotel is not terrible far from it however my experience here would have me stay elsewhere next time and certainly not one of a five star hotel. Firstly with the negatives, the hotel room smelt of sweat, clearly been cleaned recently and the cleaners may have left the smell in the room however this did go over night... More

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Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. I am delighted to hear that you had a good stay barring few incidents. I apologies for the inconvenience caused to you at the time of check-out. I agree that some of the issues are easily avoidable if the associate handling a guest is alert. This is definitely a training point and... More

Epsom, United Kingdom
Top Contributor
57 reviews 57 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for over a week, sea view, great exec lounge and food was very good, and a lot to choose from. Akanksha in the exec lounge was awesome at just getting things done, shame not all the staff were on the ball. Definitely worth a visit.

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Bangalore, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

After spending almost one week at the JW Marriott Mumbai Juhu Hotel, 1 Star: Front-desk staff – Surly, inattentive and uncooperative.1 Star: Rooms. While the beds are comfortable, the rooms are dark and gloomy. Worse yet if you are assigned an interior suite… it seems like perpetual night. 1 Star: Bathroom in suite – There is a huge gap between... More

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest I am very sorry that you had such a disappointing experience during your stay with us. It is particularly sad to hear that you do not wish to return and I would like to touch base with you to change your opinion of our hotel. I would very much appreciate if you would drop me a mail on... More

Ahmedabad, India
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

By far this seems to be the best hotel in Mumbai, that too in the heart of Juhu. Not only was everything available at a walking distance, but also very comfortable for a stay. We arrived at the hotel at 6AM and were checked in straight away. The overall feel of the hotel is very livery and classy. The rooms... More

Was this review helpful? Yes
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for taking the time to share with us your experience while at our hotel. I am continuously working with my team to ensure flawless service and great product experience for all our guests and my team is constantly making the effort to “Exceed Expectations”. We look forward to welcome you back to our hotel. With best... More

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Additional Information about JW Marriott Hotel Mumbai

Address: Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay) > Juhu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Mumbai 5*
Number of rooms: 355
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Also Known As:
Jw Marriott Mumbai Juhu
Jw Marriott In Mumbai

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