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JW Marriott Hotel Mumbai

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Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
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JW Marriott Hotel Mumbai
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JW Marriott Hotel Mumbai
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1,222 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai, Maharashtra, India
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hi, Actually i didn't stayed in this hotel but visited to meet my brother. However, during my stay of 3-4 hours experienced this hotel. It is very neat and clean, near to Juhu beach. Food is very yummy and most of the time waiters are continuously helping you to select the cuisines and they are also keen to know that... More 

Was this review helpful? Yes 2
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Excellent Stay At JW , Superbly done rooms , next to the beach , excllent service and food quality , staff is ever friendly , very easy check in and out , superb sleep quality and quiet surroundings in the morning , would always go back.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I like the usual Marriott experience, this wasn't that great. I found the staff a little lost and confused, with too much back and forth. Rooms are fine (usual five star contemporary) the pool side is very fancy.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for 3 nights including New Years Eve, and it was very disappointing. Staff felt unfriendly. Restaurant food wasn't great either. However, rooms were excellent. For NYE, the hotel was disappointing. More of a business than a family hotel.

Was this review helpful? Yes 2
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. We apologies if you felt unwelcome by any of our staff members during the New Year’s period. We have taken this up with the relevant department head and we will definitely take it up as a training point to ensure better services in future. Please give us another opportunity to serve you.... More 

Mumbai (Bombay), India
Senior Contributor
25 reviews 25 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

They have the most amazing buffet spead at the lotus cafe. The salmon , prawns are very fresh. The rooms at the hotel are very small and room service too is just about ok. The food at all the restaurants is simply amazing . The tuna sandwich at bombay baking company is ideal for the health conscious

Was this review helpful? Yes 3
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Greetings from the JW Marriott Mumbai, Juhu We are delighted that you had a great dining experience at our 24 hrs Coffee Shop - Lotus Cafe. Our Chef's are working very diligently to offer the best cuisine they can to all our guests. Our aim is to cater to the palettes and varied choices of all our guests.... More 

wayne,nj
Contributor
15 reviews 15 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for 2 nights in March and had a great experience. The ambiance, pool areas, restaurants, beach etc. are amazing and probably some of the best in Mumbai. This was my second stay here after 7 years and noticed the rooms were renovated, comfortable, clean, modern and upscale. The hotel is safe and security checks all vehicles and bags.... More 

Was this review helpful? Yes 4
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your review. We really are lucky to have Juhu Beach on our doorstep and, like you, many of our guests enjoy heading out for a walk or run on the beach. It's great to hear that you enjoyed your stay and the facilities after such a long gap. It means a lot to us to... More 

New Delhi, India
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I checked in around 10.30 at night on a Thursday. The check in process took more than 35 minutes...The front desk staff was scarce and looked confused. I had an early day the next day and wasting my precious time like this at check in was a real put off. The next morning at breakfast it was a madhouse. There... More 

Was this review helpful? Yes 1
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Greetings from JW Marriott, Juhu and we thank you for your feedback. I am sorry that the breakfast service at the Lotus Cafe was a little disorganized and noisy. During peak breakfast times, it does seem like so, however, I have shared this feedback with the relevant department head to ensure that guests have a great service expereince... More 

Gurgaon, India
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Good place & wonderful service, I prefer this as at least when back from office, you can walk upto Beach and relax. I like their Italian restaurant. Though beds could be made a little more comfortable, ITC is good in that segment. Internet - WiFi is really good speed & seamless connectivity. Pool is really good. Breakfast spread is very... More 

Was this review helpful? Yes 5
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for your review. We really are lucky to have Juhu Beach on our doorstep and, like you, many of our guests enjoy heading out for a walk or run on the beach. I appreciate also your comments about the breakfast food, servce and the wi-fi connectivity. It means a lot to us when we hear that... More 

mumbai
Top Contributor
151 reviews 151 reviews
24 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 1 week ago

visited friends last week visiting the city. Before arriving i called in to speak to my friends in their hotel, the tel operator (male) had an accent that even the Scottish wudn't understand, leave alone American/English & we fellow indians... not even in the list. what use is the accent when not a single word is understood, except " JW... More 

Was this review helpful? Yes 4
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Warm Greetings. I apologies for the inconvenience caused to you while calling the hotel. It is definitely a case of call droping. We will ensure that this is not repeated again. We maintain strict hygiene standards in all the areas of our hotel. Please rest assured that your comments have been shared with the relevant department head to... More 

San Francisco, California
Contributor
13 reviews 13 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel in the last week of Feb 2015 for two nights. Having stayed at many other hotels, one thing that clearly stood out to me is that the staff here is not as welcoming and courteous as one would expect from a 5 star Hotel!. Here are a few observations (some of these concerns are more... More 

Was this review helpful? Yes 5
Pavithran_JWMM, General Manager at JW Marriott Hotel Mumbai, responded to this review

Dear Guest, Thank you for sharing your feedback. I apologies for the inconvenience caused to you at the time of check-out and with the internet. I agree that these issues could have been easily avoidable. This is definitely a training point and I have shared it with the relevant department head to ensure that this is not repeated again. Please... More 

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