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Grand Hyatt Residences

Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Grand Hyatt Residences
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19 reviews from our community

Traveler rating
    14
    4
    0
    1
    0
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3
2
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8
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just moved out of the Grand Hyatt after 12 months in a 2 bedroomed apartment. The residences are attached to the hotel so you can use all the facilities of the hotel (gym / pools / restuarants/ Salons etc). The best thing at the Grand Hyatt was / is the staff - they are all great! They are... More 

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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a few weeks with a longer term resident. My experience was wonderful. Staff were totally friendly (as most in hospitality in India are), always acknowledging you whenever they see you, 'hope you are having a lovely day' etc etc. Can I also take this opportunity to mention one of the staff who are probably often overlooked,... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

I've enjoyed more than a year at the Grand Hyatt Residences. Lawrence and his team provided great service week in week out. The apartments are well proportioned and appointed. However, in an increasingly digital world, it's the human interaction that wins through - the team are consistent in their help and support throughout. Smiles abound!

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1 review
2 of 5 stars Reviewed September 29, 2014

We stayed at the hotel for 3 months and experienced very poor hospitality. The staff was try slow. The cleanliness in the rooms was not perfect and nothing was ever available from the room service menu. The lights would fuse every so often and the air conditioning stopped working. The staff had a very poor attitude and were very unapologetic.... More 

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Grand Hyatt M, General Manager at Grand Hyatt Residences, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are extremely sorry to hear that you were not pleased with the services extended during your 3 months long stay and in fact, very sorry and equally surprised to receive your feedback now - we wish you would have highlighted these concerns during our... More 

Manchester
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 21, 2014

I stayed at the Hyatt residences in Mumbai with my new born son and family having moved from another apartment hotel in Mumbai. The Hyatt in Mumbai blew me away especially after the experience of our first hotel and indeed in comparison to places we have stayed at all over the world. We stayed there for 5 months and the... More 

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Grand Hyatt M, General Manager at Grand Hyatt Residences, responded to this review

Dear Valued Reviewer, Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. It gives us much joy in knowing that you truly enjoyed your time with us and liked the facilities and consistent standards of service we offer, your dining experience at our award-winning restaurants and outlets and the service... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed March 22, 2014

We were at the residences for a short duration from Jan - Feb 2014, and had a very amazing experience. We were overwhelmed by the services, the facilities and the cleanliness provided within the residences. First of all, the rooms are quite spacious as per Mumbai standards and the kitchen is well equipped. Ours was the garden facing room with... More 

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Grand Hyatt M, General Manager at Grand Hyatt Residences, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you truly had a great time during your stay with us and liked the overall quality of accommodation we offer, high levels of cleanliness and hygiene around the hotel, service extended by... More 

London, United Kingdom
Top Contributor
51 reviews 51 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 6, 2014

Hyatt group has always been my favorite place in stay when it comes to hotel stay. The service has always been the same no matter if it was Mumbai, goa, Cayman Islands, America or Europe. It's the same wonderful service. Love to see you back guys .... Thank you for your help

Was this review helpful? Yes 1
Grand Hyatt M, General Manager at Grand Hyatt Residences, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. It gives us much joy in knowing that you appreciate Hyatt’s exceptional hospitality offered around the world and are happy to know that you liked the service and hospitality extended by our associates. We once again thank you... More 

Lunen, Germany
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 16, 2013

Who wants and seeks everything on one place than don't go any further. Residence is big enough, has all that the one seeks. It is very good equipped, hygiene is not a question, breakfast table, restaurants, pool, fitness, massage parlor, should I go further? I don't think so. Only downside is that sometimes the air con works on its own... More 

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Mumbai (Bombay), India
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 11, 2013

Awesomely spacious with fully equipped kitchen , also a one can order from a local store . great House Keeping and laundry services , also has a mini mall with designer stores and is attached to teh main Grand hyatt so access to many great restaurants .

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Papamoa
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2013

This Grand Hyatt Hotel in Mumbai is the best Grand Hyatt we've stayed at. Super clean. Staff were super efficient and friendly. We chose to eat in the same buffet restaurant each evening as the quality and variety of food on offer was fabulous. Thirteen chefs cooking in a central island was a show in itself! The bed was the... More 

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