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Ibis Mumbai Airport

3.0 of 5
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Plot No F 77 Ville Parle East | Junction of Nehru Road, Western Express Highway, Mumbai (Bombay) 400099, India
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Ibis Mumbai Airport
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Ranked #95 of 396 Hotels in Mumbai (Bombay)
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4 of 5 stars reviewed 4 days ago
RajivSA Singapore, Singapore
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789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Delhi
Top Contributor
53 reviews 53 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

Before you read further I am not the Ibis kind of traveller so a little prejudiced I must say. So the first eye soar is a mismanaged and over crowded reception and waiting time to check in at 11pm. Second put off is the plastic wrap around in the restrooms, small rooms and the worse overtly priced 6200+ Tax for... More 

Was this review helpful? Yes
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed in Ibis Mumbai in April this your. The hotel is very conveniently located near to the domestic and international airports. The check-in and out was quick and efficient and the staff was helpful. Though my room faced the flyover, there was no traffic noise in the room. Breakfast and dinner had interesting menus and the local dishes added... More 

Was this review helpful? Yes 2
Western Australia, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The head chef Mr Sunil and the head waiter Mr Vinay were excellent in making me feel welcomed and really made my dining experience special. Especially as a solo traveller it is great to have such friendly and welcoming service. Well done to these two gentlemen the food was well prepared and cooked well (Grilled Chicken) and the mango milkshake... More 

Was this review helpful? Yes 3
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for taking a moment to recommend us on TripAdvisor. It was a pleasure having you stay with us. I’m glad you liked are Buffet spread. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My team and I... More 

Pune, India
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Ibis Mumbai Airport is convenient only if you want to catch an early morning flight or as a transit facility. Cons - Rooms are a bit cramped. The toilets are plastic ones, functional but cramped and not elegant. A la carte service in the restaurant is poor, probably they want everyone to go for the buffet. One has to enter... More 

Was this review helpful? Yes 3
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. We really appreciate your comment on the accessibility of the location and breakfast. While we stand humbled by the faith that you have in us & your patronage, we are unhappy that we were unable to live up to your expectations.... More 

Vadodara
Contributor
16 reviews 16 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

after making an online reservation, i tired calling the hotel directly as they didn't respond to my email, unfortunately the operator / voice directed service couldn't transfer the call 8 times. also they refused to give an extra room key card to my colleague - their reason was "they are short of cards". i travel a lot and this is... More 

Was this review helpful? Yes 3
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Delighting you, and every single one of our guests, is absolutely the top most priority for ibis Mumbai Airport and we have worked very hard over... More 

Tel Aviv, Israel
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in a twin room during an overnight layover at Mumbai airport. The room and the lobby appeared fresh and well maintained. The room was clean, very quiet, and reasonably comfortable for two (small, as the other reviews pointed out, but size isn't an issue when the purpose is just to get a good sleep after a long flight and... More 

Was this review helpful? Yes 2
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for taking a moment to recommend us on Trip Advisor. It was a pleasure having you stay with us. It was indeed good to hear that you liked the hotel, its location, service and clean rooms. It is our endeavor to provide warm & heartfelt service through our young & energetic associates, and over the last... More 

Chennai (Madras), India
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

I can say that I was unable to accept the small size of room with very small bathroom in the corner but I was able to sleep comfortably in my 2 nights stay. In this hotel room service, specially food is very poor. On my first night I ordered to serve in the room for which they had taken around... More 

Was this review helpful? Yes 2
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. We sincerely apologise for the inconvenience caused to you during your stay at our hotel. We are deeply concerned about the comforts of our guests as... More 

Pune, India
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It has become Home away from Home for me.... As a regular visitor at Hotel IBIS airport Mumbai, most of the staff knows me and provide special attention to all my needs.... Their personal touch makes my stay more comfortable... The only point they need to improve upon is food quality consistency. As a regular visitor, and being a foodie,... More 

Was this review helpful? Yes
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. t was indeed good to hear that you liked the hotel and the services. Delighting you and every single one of our guests, is absolutely the... More 

Chennai (Madras), India
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It was technically a business stay where me and my daughter accompanied my husband on an official trip. We were staying in Mumbai for just about 24 hrs, so we had a full day to spend in the room. I have never been in a hotel room smaller than this!! The total area of the room, including the bathroom, could... More 

Was this review helpful? Yes 5
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. While we stand humbled by the faith that you have in us & your patronage, we are unhappy that we were unable to live up to... More 

Vadodara, India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel but very small rooms, bit costly. food was very good rooms were very clean very near to Mumbai Domestic Airport. on western express highway. Little bit costly as compared to size of the rooms.

Was this review helpful? Yes 3
Ridul, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for taking a moment to recommend us on Trip Advisor. It was a pleasure having you stay with us. It was indeed good to hear that you liked the hotel, its location and clean rooms. I’m glad you liked are Buffet spread. I am sure that this feedback will serve as an encouragement to all of... More 

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