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Ibis Mumbai Airport

Plot No F 77 Ville Parle East | Junction of Nehru Road, Western Express Highway, Mumbai (Bombay) 400099, India
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Ibis Mumbai Airport
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1,025 Reviews from our TripAdvisor Community

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Mumbai (Bombay), India
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Have had a gr8 experience staying at this wonderful hotel. Staff extremely cordial & helpful. always greets u with a smile. Ahmed from housekeeping ensured that rooms are always clean and cozy and u'r well taken care of. the Restaurant staff too were superb, Praveen & Harsh specifically were extremely helpful. The front office staff too was brilliant. Overall a... More 

Helpful?
Thank Tanujkhanna
Atlanta, Georgia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We arrived at 9:30pm with twin 5 year olds - having booked months in advance and indicated the requirement for adjacent rooms with interconnecting door we were told this was not possible. Eventually they found us rooms but we had to wait for some time. In the interim we went into the restaurant to grab something to eat - we... More 

Helpful?
Thank Aprilianinor
Bengaluru (Bangalore), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Mixed emotions here. Arrived early but had to wait till 12pm. No lobby so had to wait at a small watering hole. The staff though we're very kind and effecient. The room was small but practical,the bath room is made of molded plastic and offers bare minimum essentials,though you could request house keeping for some supplies. The thing which put... More 

Helpful?
Thank 2002arjun
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 2 nights due to close proximity to the airport. Staff at check in were friendly enough. Room was quite small, but well equipped, desk with built in box seat, full length mirror, kettle etc. Found the room to be very clean. Buffet breakfast was good, lots of choices both Indian and western. Wifi is free and it... More 

Helpful?
1 Thank Charlotte H
Singapore, Singapore
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hats off to their staffs starting from the security to the front desk. Everyone is greeting you with a smile. Friendly front desk staff. But here is the ad stuff stated below. 1. Requested 2 wake up calls but noting 2. Call the FO but not even an apology over the phone. 3. Lack of communication at the front desk.... More 

Helpful?
Thank Vinoth P
Ridul D, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you very much for taking the time to write a review and sharing your feedback. I am happy to read your compliments of the warm hospitality extended to you by our team and I truly appreciate your comments on our efficient and friendly service and the overall hospitality received at our hotel. However, I would like to... More 

New York
Level Contributor
1,069 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 992 helpful votes
3 of 5 stars Reviewed 1 week ago

After four years of excellent value and service, and after staying numerous times as a regular guest (almost once a month), the last stay was disappointing. There are almost all new faces at the Front Desk who are just not trained to the same standards as the earlier crop. For the first time, I was not recognized when I arrived.... More 

Helpful?
Thank ZenHealer
India
Level Contributor
158 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed 1 week ago

I would have rated it 3 stars if I would have paid according to what they offer. 10K for a night & they offer you very small room, spaceship kinda bathroom & no minibar. Couldn't find place in my usual places so ended up staying here. never say never but yes, never again.

Helpful?
Thank PrachetaB
Ridul D, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. I am sorry that your experience did not meet expectations. While we stand humbled by the faith that you have in us & your patronage, we are unhappy that we were unable to live up to your expectations. ibis being a... More 

Travelers are raving about these Mumbai (Bombay) hotels

Auckland Region, New Zealand
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Crashed here in transit between flights with a travelmate. It was fine, decent enough. Did not get a chance to explore much of the hotel as we were essentially there from 11pm to 5am. Would use it for the same purpose again, though I didn't realise the hotel was at the domestic terminal, and we were landing in the international... More 

Helpful?
Thank TravellAR8_7
Ridul D, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us. My team and I are ecstatic to learn that ibis Mumbai Airport will be the preferred hotel on your next visit. We eagerly look forward to the opportunity of welcoming you back to the hotel in not too... More 

New Delhi
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for 1 night this week. Advantage is that it is super close to the airport. Check-in and checkout was smooth. The hotel served good buffet breakfast. Reception staff was very cooperative. Comfortable bed. Got an iron board when asked for. Now comes the sad part. I stayed in 220, which is similar to all other rooms... More 

Helpful?
Thank souravdebiswas
Ridul D, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for sharing the details of your stay with us and we appreciate your compliments on the accessible location. We truly appreciate your comments on our efficient and friendly service, the buffet breakfast at “Spice It” and the overall hospitality received at our hotel. With regards to your comment on the product would like to inform you,... More 

Bombay
Level Contributor
141 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The major USP of this hotel is that it is extremely close to both the domestic as well as the international terminals of the Bombay airport. It is a smallish business hotel and the rooms while small are decent.

Helpful?
Thank Jvalant
Ridul D, General Manager at Ibis Mumbai Airport, responded to this review

Dear Guest, Thank you for taking a moment to recommend us on Tripadvisor. It was a pleasure having you stay with us. It was indeed good to hear that you liked the hotel and its location. ibis being a globally recognized economy brand, our hotel rooms and bathrooms are designed after extensive research which is apt for double occupancy and... More 

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