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All 389 Mumbai (Bombay) hotels

The Waterstones Hotel

4.5 of 5 Hotel   |   Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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Ranked #25 of 389 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 17, 2012
Patrick B Le Pecq, France
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323 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Waterstones Hotel
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Le Pecq, France
Contributor
16 reviews 16 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 17, 2012

The hotel is conveniently located closed to Mumbai airport but not too noisy. Rooms are huge and well equipped. The nearby sport club has a big pool (50 m) and great restaurants. Taxis from hotel are overprice but this is usual in this country.

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your Commendation. Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and it is good to know that you were impressed with all aspects of our hotel. Have noted your feedback regarding the pricing for the taxis and will ensure the sane is addressed. Looking forward... More 

Munich, Bayern, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

Very nice Hotel, perfect stuff. "How are you, Sir?" "Is there anything I can do for you, Sir?" "Please let me know, Sir." "Welcome back, Sir." "Hello, Sir"... I spent two nights here in case of a business trip. The waterstones club is also very nice und a good place to relax. The Hotel was very clean. I would recommend... More 

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall services at our hotel. I have shared your feedback with my entire team. Your words of appreciation are huge motivation and... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 12, 2012

The Waterstones Hotel is a beautiful place. A lot of money and effort has gone into refurbishing the rooms and communal areas and the Club next door is absolutely stunning too. We spent one night here in between planes and it did the job for us and I’d recommend it as a good place to stop over. Check-in could have... More 

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for taking time out to share with us about your recent visit to our hotel. We are glad to learn that you were happy with the ambiance and decor of the hotel & Club. I have noted your feedback regarding the check in experience & taste of food at our restaurants. We regret the inconvenience caused to you... More 

Bangalore, Karnataka, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed December 12, 2012

This property had a good room ambience, but could not match this up with good service. For example: 1. I was told while checking in that they will send an orange juice as a welcome drink, which never came. 2. The room key that was provided to me did not open the room. I had to walk back to the... More 

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your feedback regarding the ambiance and decor of our rooms and the services offered. I regret the inconvenience caused to you due to inconsistent service standards and assure you that suitable corrective measures shall be taken with immediate effect to rectify it. Your constructive suggestions will definitely help us address areas of concern and will most certainly... More 

San Jose, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

Hotel is very clean, good breakfast, staff is very efficient and helpful. We (family of 4) stayed for 3 nights in the 3rd week of November 2012. We had a very good experience and would highly recommend this hotel to anyone!!

Was this review helpful? Yes
new york
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

I went back for my 3rd visit. The 1st time for business, 2nd time for a family vacation, and now again for business. I fall in love with the hotel and the club more and more with each visit! While I was there, I spotted PARIS HILTON at the club! She was staying at the Waterstones too! I had heard... More 

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your glowing feedback about the hotel and the services offered. Our sole endeavor is to ensure that guests receive exemplary services at all times and your remarks are a testimony of the same. It is praise from Patrons like you that assist us in restructuring and synergizing the services to the next level. Looking forward to welcome... More 

Hyderabad, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2012

I went to Mumbai on a Business trip. So i looked up a good hotel for 2 nights. Found good reviews about The Waterstones Hotel on TripAdvisor. Since i was looking for luxury and comfort i didn't mind spending a little extra money. It turns out i made a right choice. This hotel is extremely good, its really clean the... More 

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your commendation. Your positive feedback regarding my team members will be shared with them. I have personally noted down your observations regarding the Indian breakfast and some of my team members and assure you that the same will be addressed at the earliest. I hope that Waterstones Hotel continues to be your preferred choice of hotel in... More 

Delhi
2 reviews
5 of 5 stars Reviewed December 5, 2012

This is the Excellent place where one can spent time and enjoy with the Surrounding around. They offer very good services indeed.I am saying this as in my personal experience that it is a reasonable place & Quality provided place which every one Demands.It is interiors are as per modern standards and has a very friendly staff.

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you so much. It was really gratifying to read your feedback and I hope that Waterstones Hotel continues to be your preferred choice of hotel in Mumbai. It’s commendation from guest like you that has earned us the honor of being voted ‘The Trendiest Hotel’ in the country and it is truly satisfying to know that your experience was... More 

Paris, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

For a business purpose, the hotel is great for its proximity of the airport (and our offices BTW) and a wide range of activities to relax during the evening (great pool). A bit noisy (corridors). The restaurant is good.

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you so much. It was really gratifying to read your feedback and I am very pleased to know that you enjoyed our facilities and services that we offer. I appreciate your feedback regarding the corridor noise and will ensure your concerns are looked into. look forward to seeing you back at the Waterstones Hotel on your next visit to... More 

Versailles, France
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 3, 2012

this is the 5th or 6th time...but, quality decreased for some part... good point : - personal - spa, tennis, squash, etc. bad point (not before) : - decrease quality of breakfast diversity - decrease quality of bathroom products - not the same quantity of towel each day...no robe for 2 days... very bad thing : - too many noise... More 

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your observations. I am pleased to know that you appreciated our unique & personalized facilities that we offer at our club. We appreciate your feedback regarding the quality of bathroom amenities, less choice of breakfast & noise in the corridor and will look into the concerns highlighted at the earliest. I do hope that the Waterstones Hotel... More 

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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
Number of rooms: 94
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#20 Spa Hotel in Mumbai (Bombay)
#22 Luxury Hotel in Mumbai (Bombay)
#23 Family Hotel in Mumbai (Bombay)
#23 Business Hotel in Mumbai (Bombay)
#30 Romantic Hotel in Mumbai (Bombay)

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