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All 364 Mumbai (Bombay) hotels

The Waterstones Hotel

4.5 of 5 Hotel   |   Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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Ranked #18 of 364 hotels in Mumbai (Bombay)
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Dharmesh P Hitchin, United Kingdom
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  • Reviews (304)
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304 people have reviewed this hotel

Traveler rating
    159
    116
    21
    3
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Hitchin, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked this hotel as it was a 5 minute distance to international airport and opted for the Executive Room option, this included complimentary airport transfer, a massage and pedicure/manicure for each room.  Everything about the hotel is excellent and the staff are very helpful and friendly.  The only downside was the check out experience where we were charged for... More

Was this review helpful? Yes 4
Geneva, Switzerland
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent stay, very clean, modern. Loved sport and spa center! Only issue is they could not do proper cesar salad, but changed my order and brought compliment. Try their spa, massage and pool- its very nice and open till 11 pm ir even round o clock - one can go there any time!

Was this review helpful? Yes 2
Kuala Lumpur
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

Clean boutique hotel, close to airport and reasonably priced. Drive was 5 minutes and a pick- up was offered. Rooms modern well appointed. Breakfast was very good. Internet is good but not complimentary if I recall. Check in quick, check out bad as my card was refused first time and was handed back in an abrupt manner. I asked to... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your valuable feedback regarding the hotel and the services offered. I have noted down your feedback regarding the check out experience and assure you that suitable corrective measures shall be taken with immediate effect to rectify it. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize... More

goa
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed here as a family enroute to Europe as well as on the way back. Courtesy levels and service, right from the taxi pickup/drop to the bellboys to the reception are very very good. We found the staff easy-going and very accomodating, always wanting to go the extra mile to see to our comfort. We had room service as... More

Was this review helpful? Yes 2
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your positive & kind words about the hotel services and my team. It gives me great joy that we succeeded in making your stay a memorable one. We have noted your feedback regarding the internet charges and we do have rates and packages which have the same inclusive in the room price. On your next visit do... More

Paris, France
1 review
5 of 5 stars Reviewed July 21, 2014

A lot of compliments have been written on the waterstones hotel i agree with, the easyness to move from one to another place : the international airport so closed, a cab parachuted each time you need one, the club and its activities. The most striking for me is the kindness of the staff there since after one week single for... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your glowing feedback about the hotel. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step. On behalf of my team, I Once again thank you and look forward to welcoming you again... More

Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed July 21, 2014

This is an absolute oasis in the middle of Mumbai. Away from the traffic rushes and honking sounds, it is nestled in a quiet zone and is beautifully self contained. From its entrance to the reception.. to the guest area… Bar & Grill area… Rooms.. everything has a mind of its own with uniqueness. Each floors have different themes associated... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. I have shared your feedback with my entire team, your words of appreciation are a huge encouragement & motivation for us at Waterstones. We hope you will give us an opportunity soon in the... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2014 via mobile

Stayed there over the weekend. We expected a routine boutique hotel, but this property has more in stores than any other in town. The themed rooms are gorgeous with a beautiful view of waterfall from the windows. The adjoining club is an absolutely delight. The view from the lobby takes you to a world different from ours. The colossal pool... More

Was this review helpful? Yes 1
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Hotel is Simply Awesome!!! The WOW factor never stops anywhere during the stay. From its entrance to the reception to the guest area Bar & Grill Lawn area and ofcourse the Guest Rooms. Everything has a mind of its own with uniqueness. Each floors have different themes associated to their rooms and must say they are superbly build and maintained... More

Was this review helpful? Yes 1
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team. Your glowing words of appreciation are... More

Mumbai (Bombay), India
2 reviews
4 of 5 stars Reviewed July 17, 2014

I had heard good reviews about the property and wanted to try it out myself. So i checked in on a Saturday with the hope of having a relaxed weekend. And boy did I have an amazing time. For starters, the staff was very polite and explained us patiently the different rooms on offer. The hotel has concept base rooms... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your commendation. Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and it is good to know that you were impressed with all aspects of our hotel. We do hope to see you soon to enjoy our wide range of facilities that we offer at our... More

Mumbai, Maharashtra, India
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 17, 2014

After a long flight from London, I decided to stay in Water Stones Hotel for 2 nights and 3 days after reading favorable reviews from tripadvisor and the hotel dint let me down 1 little bit. The interiors are plush and the exteriors are really beautiful. The main charm of the hotel lies in its theme suites. I stayed in... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your glowing feedback about the hotel. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step. On behalf of my team, I Once again thank you and look forward to welcoming you again... More

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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

111 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#14 Spa Hotel in Mumbai (Bombay) #17 Luxury Hotel in Mumbai (Bombay) #17 Family Hotel in Mumbai (Bombay) #21 Romantic Hotel in Mumbai (Bombay) #26 Business Hotel in Mumbai (Bombay)
Hotel Class
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
Number of rooms
94

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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