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All 390 Mumbai (Bombay) hotels

The Waterstones Hotel

4.5 of 5 Hotel   |   Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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The Waterstones Hotel
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Ranked #32 of 390 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
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334 reviews from our community

Traveler rating
    169
    125
    29
    4
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Marine room for a night. The decor of the room was a tad too cold and sterile. Definitely a downer for a couple looking for romance! The staff at the front desk were polite and efficient. The water bottles kept in the room were tiny. We had to keep buying so many bottles of water -... More 

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Washington DC, District of Columbia, USA
Top Contributor
50 reviews 50 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

This modern, boutique hotel may not be in the most central of locations - it is next to the airport - but it is a wonderful place to stay if you have an overnight in Mumbai with an early departure the next day. Each floor of the hotel has a different theme (fire, ice, etc.) and great care and attention... More 

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London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in this hotel for one night. The hotel was near to the airport so was convenient for my flight the next day. The reception staff seemed efficient and I was shown to a quirky but nice room. The porter opened the curtains and showed me the 'view' and I was quite surprised to see rubbish (old plastic sacks... More 

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Knokke, Belgium
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff is very friendly and attentive and if you have a problem it is solved very fast. We spent 2 nights there because the place is very close to the airport. For us it was not a hidden treasure as they are saying... The smell when you enter in the hotel was dusty, everywhere in the hotel(probably because of... More 

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your positive feedback. I am pleased to know that you appreciated our spa and fitness facilities that we offer at Waterstones. We appreciate your feedback regarding the quality of bed & food and beverage options that we offer and will look into the concerns highlighted at the earliest. I do hope that the Waterstones Hotel continues to... More 

Cape Town
Top Contributor
58 reviews 58 reviews
47 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here only one night, in transit, as its very convenient for the airport. Difficult to actually describe, but it’s a slightly “different” kind of hotel, in a good way. Furnishings, decorations, plumbing etc are just slightly “different” to a normal hotel, but it’s all very good. In fact quite refreshing to find something a little bit different to... More 

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. We Thank you for taking time and posting a review of our hotel on Trip Advisor. We hope you will give us an opportunity soon in the near future. Looking forward to seeing you... More 

Calgary
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent one night at the Waterstone. Flight arrived late ,1:30 am, and needed to get some sleep ASAP. This place is two mins from airport.Very nice hotel,staff were friendly, breakefast was good, wait staff very attentive.

Was this review helpful? Yes 1
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your kind words about the hotel services and my team. It gives me great joy that we succeeded in making your stay a memorable one. We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai. Regards Gayle Henriques General Manager More 

East Kilbride, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We absolutely loved staying at incredibly unique Waterstones… from pick up at the airport to drop off the service was simply wonderful. We stayed on the ice floor, the room was amazing with a huge panoramic window and modern equipment. And can I tell you the bed was the most comfortable bed I have ever slept in in my life!... More 

Was this review helpful? Yes 2
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you so much for your commendation. Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and from your wonderful feedback it seems that in your case this objective has been achieved. We are proud of our unique facilities that offer our guests a private movie lounge, games room,... More 

Ghaziabad, India
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a night in November during my business trip to Mumbai. The property is quite average. The service was poor despite the fact that it didn't look fully occupied. My laptop charger plug wouldn't go into the sockets available in room and I had to call customer service thrice for a connector and it took them an... More 

Was this review helpful? Yes 1
Durban
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The Hotel is close to the Mumbai International airport. It is ideal for a short stay. The traffic around this area is light and easy access to the airport. The hotel has theme rooms on each floor. The rooms are spacious and the food at the restaurant was good.

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Kanpur
Top Contributor
88 reviews 88 reviews
39 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location is a bit of a pain. Unless you have a Hotel pick up its a problem. The Hotel provides free pick up and drops only to International Airport . You have to shell out Rs 750 one way for a domestic transfer which is grossly unfair as distance wise there is hardly a difference. The designer of the... More 

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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
Number of rooms: 94
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#23 Spa Hotel in Mumbai (Bombay)
#25 Family Hotel in Mumbai (Bombay)
#25 Luxury Hotel in Mumbai (Bombay)
#27 Business Hotel in Mumbai (Bombay)
#32 Romantic Hotel in Mumbai (Bombay)

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