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The Waterstones Hotel

Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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1 room 1 guest
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374 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Visited The Waterstones Hotel earlier this month and I must say that the overall experience provided the needed relaxation in the midst of a busy city. Clean and pristine, the oasis-like property comes as a pleasant surprise in the midst of all the construction that surrounds the International Airport. The rooms are themed, and well furnished, clean and provide the... More 

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Selangor, Malaysia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Not sure how does the rating works in India. Staffs are good, they are helpful, and friendly. But the hotel is more like a three stars type. Rooms are spacious, but with that money, you really can upgrade some of the furnitures in the room.

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Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was my parents anniversary and they extended good hospitality. However what we experienced here this time was the staff are more biased towards the club guests'. Indeed it's a beautiful property but the the service should also be the same for all guest irrespective if they are not club members.. Staff specially at the entrance (doormen, belldesk) and at... More 

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Bangalore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

What an utter disappointment. This is at the very best a 3 star hotel - The corridors in the hotel remind you of nothing but your hostel. Please don't be fooled by the pictures shown - It looks nothing like it. You don't experience any 4/5 star comfort in the rooms or from the staff - They are sort of... More 

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NOIDA
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2015

This is one of the new good properties at Mumbai. This is a theme hotel with every floor having a different theme. Excellent concept and very well done. Rooms are spacious and very well designed. Food is good and very polite staff. The restaurant is good with inverted plants on the room. Overall an excellent hotel to stay.

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Mumbai (Bombay), India
Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 7, 2015

This is a relatively new Hotel in the city! The interiors are brilliant and the hotel is designed on the theme of elements of nature! Nice and spacious rooms! The breakfast was decent! The clubhouse was very good!

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Level Contributor
118 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 7, 2015

Very good and new Hotel in Mumbai! As soon as you enter..you are greeted by dense and green trees! The rooms are designed based on elements of nature! The club house is very nice! They have a private dining section overlooking the pool, which is highly recommended!

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Nagpur, India
Level Contributor
4 reviews
4 of 5 stars Reviewed July 2, 2015

One of the best theme hotel I have ever visited, wonderful room decor, excellent flooring, extremely courteous staff, though the inhouse snak ordered was not upto the mark, however the stay was really comfortable

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Grantham, United Kingdom
Level Contributor
94 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 28, 2015

This is a themed hotel, each floor being dedicated to a different theme, I was on the Fire floor. The room was quite magnificent, large and well appointed with a huge and comfortable bed. There was a good sized work area with separate seating, and a good sized clean bathroom. The Internet connection was a little intermittent but that was... More 

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New Delhi, India
2 reviews
4 of 5 stars Reviewed June 25, 2015

Stayed here with family for one night while transiting. Only a 10 minutes drive from airport. The reception was on the first floor and had a comfortable lobby. Each floor and rooms were theme based and we stayed in 'rain forest' room. At first glance room looked stuffy, but once settled felt comfortable. Entirely different from usual hotel rooms. Room... More 

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