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The Waterstones Hotel

4.5 of 5
Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Hotel amenities
The Waterstones Hotel
Ranked #11 of 358 hotels in Mumbai (Bombay)
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174 reviews from our community

Traveler rating
    91
    71
    9
    3
    0
See reviews for
Families
17
 
Couples
32
 
Solo
16
 
Business
99
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2013 NEW

The place is within close distance to the airport and it is a good place to relax before the journey back due to an amazing pool and spa area. I am not a biggest fan of the modern interior design, its coolness is fading fast and the materials clearly were not of the best quality. Big plus is the Sunday... More

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Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 20, 2013 NEW

Awesome & impeccable property. Very close to airport ( Both Domestic & International ). Great food, incredible hospitality. The rooms were quite different in terms of themes on each floor.. very well designed and practical. the club was pretty big and had all basic amenities.

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Vung Tau, Vietnam
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2013

I just spent the last 2 weeks in Waterstones Hotel, which is also attached to Waterstones Club in Mumbai (Bombay), India. I have worked in India over the last few years and have spent alot of time in and out and I can tell you if you need to travel around the city it is very stressful, sitting in traffic,... More

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Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2013 via mobile

We stayed at the water stones for a night and was a very pleasant experience. The airport transfer facility with well trained drivers and a separate desk to handle transfer requests for local as well as international travel. The hotel is very nice except for the fact that no amenities outside the hotel are on walking distance and it feels... More

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CCU
1 review
4 of 5 stars Reviewed May 14, 2013

It was an enriching experience before even we landed at the airport and stayed there even after we departure. The sole purpose of every staff was to bring a smile to their guest. It is so much missing these days. My last few stays in Mumbai were in Trident and Lalit but the Waterstones wins hands down. The Mountain room... More

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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2013

My husband and I stayed here after 3 weeks of travelling in Goa and Kerala and wanted somewhere to stay that was a bit of a treat before our long flight home. When you are driving up to it you start to wonder where you have booked as it goes through quite a rough looking area, but then you are... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
May 11, 2013

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. I have shared your feedback with my entire team, your words of appreciation are a huge encouragement & motivation for us at Waterstones. We hope you will give us an opportunity soon in the... More

UK
1 review
4 of 5 stars Reviewed April 29, 2013

Good hotel with spacious rooms and well equipped bathroom, good shower and room facilities. Staff very courteous. Very handy for the airport (10 mins in their courtesy limo). Location is not great if you wish to explore outside on foot. However, if you're happy to stay on site, the standout point is the Club (Spa, sportsclub and pool). Superb facilities.... More

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Nagpur, India
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 26, 2013

Travelling on business to Mumbai, I was convinced by my agent to check in at The Waterstones. I decided to give it a try and arrived. The flight arrival details were communicated to the hotel, however the reception staff was very surprised to see us at 11 AM. After waiting for 15 mins, we were told that the room would... More

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See 3 more reviews by exchangie for Mumbai (Bombay)
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
May 11, 2013

Thank you for your valuable feedback regarding the hotel and the services offered. I regret the inconsistent services provided by our front desk team during your visit and assure you that suitable corrective measures shall be taken with immediate effect to rectify it. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us... More

Geneva, Switzerland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 22, 2013

I booked this hotel since it was very close to the international terminal side of the airport and I was arriving at an awkward time. First key point, it is VERY close and you will be at the hotel and checked in within 20 minutes of leaving the airport. I really liked that. However, after I checked in I was... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
May 11, 2013

Thank you for taking time out to share with us about your recent visit to our hotel. We are glad to learn that you were happy with the ambiance and décor of the hotel & Club. I have noted your feedback regarding the check in experience, car charges &the room facilities. We regret the inconvenience caused to you due to... More

south london
1 review
5 of 5 stars Reviewed April 21, 2013

A fantistic Boutique hotel. A real oasis in the desert. This hotel was a real surprise. Each floor is a different theme. We were on the 3rd floor which was the Rainforest floor. There is also the Fire theme, Glacier theme, Forest theme and others. All staff were curteous, friendly and very helpful and not a hand out for a... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review
May 11, 2013

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team. Your glowing words of appreciation are... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • International airport(8)
  • Swimming pool(6)
  • Country club(3)

Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Family Hotels in Mumbai (Bombay)
#10 Luxury Hotels in Mumbai (Bombay)
#15 Business Hotels in Mumbai (Bombay)
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Gordon Hotel Mumbai

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The Waterstones Hotel
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