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The Waterstones Hotel

Certificate of Excellence
Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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The Waterstones Hotel
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Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Kasparainens Riga, Latvia
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340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitstable, United Kingdom
Top Contributor
50 reviews 50 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I booked this hotel for 3 reasons - close to airport, good price & as we were travelling with our 2 children, SWIMMING POOL!!! We arrived and were greeted by a lovely man who was the saving grace of our stay, but that is pretty much where our promising start ends - we arrived at reception and weren't greeted with... More 

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Riga, Latvia
Top Contributor
157 reviews 157 reviews
155 hotel reviews
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In general it is a nice property 7 minutes from the airport with some nice design elements and good breakfast. the design elements in the rooms are according to the floor theme. Didn't try pool, so cannot comment on that. the biggest disadvantage and turn down of this place is the staff at reception. Upon my arrival there were 3... More 

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Leiden, The Netherlands
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night after we'd arrived in Mumbai as we had a flight to Kochi the next morning. We arrived before the official check-in time but we were shown to our room immediately which was much appreciated as we were tired after a long flight. The room was spacious, clean and comfortable. There was a club next... More 

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New Delhi
Top Contributor
141 reviews 141 reviews
89 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This boutique hotel located 10 mins drive from the Mumbai international airport is special in many ways. Very tastefully done rooms are the highlight with every floor has a different themes. Rooms are spacious interior with modern design, well equipped and comfortable. The check in and check out process is efficient. A modern and tastefully done spacious yet warm lobby... More 

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Vasco da Gama, India
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel with theam rooms. Lovely club house with pool basketball squash and many more gsmes even play area for kids...Rooms are spacious well designed even minute details are tsken care of... though varity of food need to be improved. Overall good value for money

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Gandhidham, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

hotel is well designed with different themes of nature for different floors. stayed at rain forest floor which was a different experience altogether. access road to hotel is quite shabby but once in it is completely modern. the rooms numbers 10 to 20 on all floors involves lot of walking. choose rooms near the elevator if you have problem walking

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at the Marine room for a night. The decor of the room was a tad too cold and sterile. Definitely a downer for a couple looking for romance! The staff at the front desk were polite and efficient. The water bottles kept in the room were tiny. We had to keep buying so many bottles of water -... More 

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Washington DC, District of Columbia, USA
Top Contributor
50 reviews 50 reviews
50 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 24, 2015

This modern, boutique hotel may not be in the most central of locations - it is next to the airport - but it is a wonderful place to stay if you have an overnight in Mumbai with an early departure the next day. Each floor of the hotel has a different theme (fire, ice, etc.) and great care and attention... More 

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London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 22, 2015

I stayed in this hotel for one night. The hotel was near to the airport so was convenient for my flight the next day. The reception staff seemed efficient and I was shown to a quirky but nice room. The porter opened the curtains and showed me the 'view' and I was quite surprised to see rubbish (old plastic sacks... More 

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Knokke, Belgium
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 16, 2015

The staff is very friendly and attentive and if you have a problem it is solved very fast. We spent 2 nights there because the place is very close to the airport. For us it was not a hidden treasure as they are saying... The smell when you enter in the hotel was dusty, everywhere in the hotel(probably because of... More 

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your positive feedback. I am pleased to know that you appreciated our spa and fitness facilities that we offer at Waterstones. We appreciate your feedback regarding the quality of bed & food and beverage options that we offer and will look into the concerns highlighted at the earliest. I do hope that the Waterstones Hotel continues to... More 

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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
Number of rooms: 94
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#22 Spa Hotel in Mumbai (Bombay)
#25 Luxury Hotel in Mumbai (Bombay)
#26 Business Hotel in Mumbai (Bombay)
#26 Family Hotel in Mumbai (Bombay)
#33 Romantic Hotel in Mumbai (Bombay)

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