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All 389 Mumbai (Bombay) hotels

The Waterstones Hotel

4.5 of 5 Hotel   |   Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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    This weekend 11/27/2014
    $116/night
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Ranked #22 of 389 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
narendra1964 Dibrugarh, India
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316 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dibrugarh, India
Contributor
13 reviews 13 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel. The rooms are very good. Quality of airport pick up and drop is excellent. The airport protocol manager is very friendly. Breakfast excellent. Lot of natural light in common areas and so Eco friendly also.

Was this review helpful? Yes 1
New Delhi, India
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an Excellent Boutique Property. The rooms are concept based and very well done up. The hotel has well appointed suites with a modern decor. Room service was good both in terms of speed and quality of food. Overall an excellent option.

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your kind words about the hotel services and my team. It gives me great joy that we succeeded in making your stay a memorable one. We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai. Regards Gayle Henriques General Manager More

San Jose, Costa Rica
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend of mine recommended me to stay in Waterstones Hotel in Mumbai, instead of the hotel where I regularly stay. At the moment I saw the pictures and reviews in Trip Advisor, I knew I would try and see how close (or far) was the reality from that ideal picture that hotels usually post in their web pages. I... More

Was this review helpful? Yes 1
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for taking time and posting a review of our hotel on Trip Advisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team. Your words of appreciation are... More

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing hotel...more like a boutique one...very very impressive interiors, very trendy, the use of white seems really good, each floor has a theme to it, from glacier to rainforest & fire to mountain & so on...Glacier is the best of them all....a must visit Hotel, very close to the International airport...massive swimming pool...check out Room with a view...

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Jaipur, Rajasthan, India
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Impressive use of mirrors on the outer walls - gives you an impression as if the wall had some windows. Abundance of green and white colour everywhere- which is quite soothing. With a small half wall like structure inside the rooms, the room setting looks quite different from most of the hotels. This wall also separates the seating area and... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. We Thank you for taking time and posting a review of our hotel on Trip Advisor. We hope you will give us an opportunity soon in the near future. Looking forward to seeing you... More

Vadodara, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good hotel to stay in nearby international airport. Little bit slow check in. Nice restaurant and swimming pool. Fit for family. Room interior is awesome. There is lot more to walk to approach rooms on back side.

Was this review helpful? Yes 1
Jeypore, India
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 12, 2014

Very good hotel. The interior are some what diffrent from orther hotel.Just 5 min drive from the international airport. Hotel staff are verygood.When ever i will travel to mumbai, i will prefer to stay in waterstone.

Was this review helpful? Yes 5
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you so much for your commendation. Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and from your wonderful feedback it seems that in your case this objective has been achieved. We are proud of our unique facilities that offer our guests a private movie lounge, games room,... More

Bangalore, India
1 review
1 of 5 stars Reviewed October 11, 2014

You would think that the staff and managers know they are in the service industry. Rude,insensitive staff, and absolutely pathetic service. The location, ambience dont matter if your experience is going to be ruined by arrogant staff. I do NOT recommend this hotel for business travel. There are many other hotels close to the Airport and in the same budget,... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for taking time out to share with us about your recent visit to our hotel. I have noted your feedback regarding your stay and regret the inconvenience caused to you due to the inconsistent service Standards. I assure you that corrective measures will be taken to ensure such instances are not repeated. May I request you to consider... More

Pune
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 30, 2014

Loved our stay at the Waterstones. The hotel is located very convenient if you are traveling further from Mumbai. Still it is calm and you don't notice the nearby International Airport. The recreation area of the Waterstones is one of the biggest and best we've been to. Staff is very helpful and friendly. The Spa treatments were relaxing and good.... More

Was this review helpful? Yes 1
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your glowing feedback about the hotel. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step. On behalf of my team, I Once again thank you and look forward to welcoming you again... More

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 5, 2014

The hotel is very conveniently located 5 min drive to the airport. It has a nice sports club, big pool area and good breakfast. The regular rooms are very nice with interesting design features. I got upgraded to a corner suit which I didn't like too much. They are too big for a single traveler and you feel lost. If... More

Was this review helpful? Yes 2
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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
Number of rooms: 94
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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