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All 365 Mumbai (Bombay) hotels

The Waterstones Hotel

4.5 of 5 Hotel   |   Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
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Ranked #23 of 365 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
asishagarwal Jeypore, India
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308 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jeypore, India
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good hotel. The interior are some what diffrent from orther hotel.Just 5 min drive from the international airport. Hotel staff are verygood.When ever i will travel to mumbai, i will prefer to stay in waterstone.

Was this review helpful? Yes 4
Bangalore, India
1 review
1 of 5 stars Reviewed 1 week ago

You would think that the staff and managers know they are in the service industry. Rude,insensitive staff, and absolutely pathetic service. The location, ambience dont matter if your experience is going to be ruined by arrogant staff. I do NOT recommend this hotel for business travel. There are many other hotels close to the Airport and in the same budget,... More

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Pune
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved our stay at the Waterstones. The hotel is located very convenient if you are traveling further from Mumbai. Still it is calm and you don't notice the nearby International Airport. The recreation area of the Waterstones is one of the biggest and best we've been to. Staff is very helpful and friendly. The Spa treatments were relaxing and good.... More

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 5, 2014

The hotel is very conveniently located 5 min drive to the airport. It has a nice sports club, big pool area and good breakfast. The regular rooms are very nice with interesting design features. I got upgraded to a corner suit which I didn't like too much. They are too big for a single traveler and you feel lost. If... More

Was this review helpful? Yes 2
Hitchin, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

We booked this hotel as it was a 5 minute distance to international airport and opted for the Executive Room option, this included complimentary airport transfer, a massage and pedicure/manicure for each room.  Everything about the hotel is excellent and the staff are very helpful and friendly.  The only downside was the check out experience where we were charged for... More

Was this review helpful? Yes 7
Geneva, Switzerland
Contributor
19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2014

Excellent stay, very clean, modern. Loved sport and spa center! Only issue is they could not do proper cesar salad, but changed my order and brought compliment. Try their spa, massage and pool- its very nice and open till 11 pm ir even round o clock - one can go there any time!

Was this review helpful? Yes 3
Kuala Lumpur
Contributor
18 reviews 18 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

Clean boutique hotel, close to airport and reasonably priced. Drive was 5 minutes and a pick- up was offered. Rooms modern well appointed. Breakfast was very good. Internet is good but not complimentary if I recall. Check in quick, check out bad as my card was refused first time and was handed back in an abrupt manner. I asked to... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your valuable feedback regarding the hotel and the services offered. I have noted down your feedback regarding the check out experience and assure you that suitable corrective measures shall be taken with immediate effect to rectify it. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize... More

goa
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed here as a family enroute to Europe as well as on the way back. Courtesy levels and service, right from the taxi pickup/drop to the bellboys to the reception are very very good. We found the staff easy-going and very accomodating, always wanting to go the extra mile to see to our comfort. We had room service as... More

Was this review helpful? Yes 2
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your positive & kind words about the hotel services and my team. It gives me great joy that we succeeded in making your stay a memorable one. We have noted your feedback regarding the internet charges and we do have rates and packages which have the same inclusive in the room price. On your next visit do... More

Paris, France
1 review
5 of 5 stars Reviewed July 21, 2014

A lot of compliments have been written on the waterstones hotel i agree with, the easyness to move from one to another place : the international airport so closed, a cab parachuted each time you need one, the club and its activities. The most striking for me is the kindness of the staff there since after one week single for... More

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GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

Thank you for your glowing feedback about the hotel. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step. On behalf of my team, I Once again thank you and look forward to welcoming you again... More

Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed July 21, 2014

This is an absolute oasis in the middle of Mumbai. Away from the traffic rushes and honking sounds, it is nestled in a quiet zone and is beautifully self contained. From its entrance to the reception.. to the guest area… Bar & Grill area… Rooms.. everything has a mind of its own with uniqueness. Each floors have different themes associated... More

Was this review helpful? Yes
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. I have shared your feedback with my entire team, your words of appreciation are a huge encouragement & motivation for us at Waterstones. We hope you will give us an opportunity soon in the... More

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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
Number of rooms: 94
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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