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Z Luxury Residences

Certificate of Excellence
29/1 J.R.Mhatre Road, Juhu | Opposite Iris Park, Mumbai (Bombay) 400049, India (Formerly Oakwood Premier Mumbai)
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1 room 1 adult
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Z Luxury Residences
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109 Reviews from our TripAdvisor Community

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Lenasia, South Africa
Level Contributor
289 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Got to the hotel after 3 pm expecting the room to be ready. Unfortunately they could not give us the room as they did not get the confirmation from the website used for the booking. We had to wait the lounge for 45 minutes before I went back everyone was tired. We were offered a cup of tea until the... More 

Helpful?
Thank AzTee
Leicester
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel as we had already spent three month at Oakwood Pune. We expected the same level of service but how wrong we we were. I now understand why they have lost their branding to become Z luxury. Avoid like the plague The prices they charge are ridiculous considering their offering. Service is poor. We arrived room... More 

Helpful?
Thank Carisbrooke75
ZLuxury, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Warm greetings from Z Luxury Residences ! Thank you for taking out your valuable time and posting your feedback. We value your comments and they are a source of opportunity for improvement. At the outset, my team and me sincerely apologize for all the inconveniences faced by you. It has always been our endeavour to provide all our... More 

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am not sure , whether my email shall reach you. However, I am highly DISSATISFIED CUSTOMER OF OAKWOOD Me and my family checked into Room 309 on the 8th morning at around 1140 am The same night , there was Terrible stink in the TOILET We waited for over 45 minutes for the Maintenance personnel to come and attend... More 

Helpful?
3 Thank seriously9
MrChavan, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Thank you for your valuable feedback! We regret that your complaints were not attended during your stay. Our endeavour is to provide personal, instinctive experience to meet the requirements of all our guests and we therefore regret to have let you down on this occasion. As a valued Guest your comfort and experience is our primary concern. I... More 

Rotterdam, The Netherlands
Level Contributor
3 reviews
1 of 5 stars Reviewed December 23, 2015

Last week, me and my children recently stayed in these premises for two nights. When arriving, we were surprised by the fact that the name of Oakwood was changed in 'Z' and that, although asked when checking in, no explanation whatsoever was given. The appartment was fine but clearly before occupied with guests who have been smoking which resulted in... More 

Helpful?
Thank R D
ZLuxury, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Warm greetings from Z Luxury Residences ! Thank you for your valuable feedback! We sincerely apologise that your concerns were not attended well by our Restaurant team during your stay with us. It has been our constant endeavour to provide our guests personal, instinctive and a memorable stay. However, we regret having let you down on this occasion.... More 

Mangalore
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed December 12, 2015 via mobile

Opposed to other Oakwood, this property is poorly managed. The staff are not bothered about customer satisfaction. The maintenance is very average with interior paint being flaked. Felt cheated for price paid. The breakfast is monotonous and is very average. We stayed for 3 nights and had to change the apartment 3 times at night. Air conditioner stops working in... More 

Helpful?
Thank ranjalashwin
ZLuxury, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Warm greetings from Z Luxury Residences! Thank you for your valuable feedback! At the outset, let me sincerely apologise for the hardship faced by you during your stay with us. It has always been our focus to provide consistently high quality service to all our guests. As a valued guest your comfort and experience is our primary concern.... More 

Ahmedabad, India
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 20, 2015

Oakwood has a great location, the service apartment rooms are good size and very comfortable. Gadgets int he kitchen are old, not working or broken so there seems to be a lack of upkeep. Price to performance ratio is not so good, in the same price you can get a 4 star hotel in SoBo or Juhu. The food quality... More 

Helpful?
2 Thank S D
Auckland, New Zealand
1 review
4 of 5 stars Reviewed October 11, 2015

We enjoyed our stay at Oakwood Premier Mumbai. The staff were very friendly and helpful. The breakfast spread was of good quality, sumptuous and tasty. The hotel is located in a quite area. The view from our room overlooked green vegetation. The sunsets were nice to watch.

Review collected in partnership with this hotel

Helpful?
Thank sph287
MrChavan, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Greetings from Oakwood Premier Mumbai ! Thank you for posting your valuable feedback. We are delighted to note that you liked our property and the services - and the credit goes to the entire team. It has been our constant endeavour to provide our guests a memorable stay. Your compliments and good words of appreciation have been communicated... More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2015

I stayed here a while back for a work trip and was impressed at the time but kind of took it for granted. Now that I'm here at the nearby JW Marriott in Juhu, I realize how much better the Oakwood is, between their larger rooms, better location, and best of all, COMFORTABLE beds with dry (not musty) sheets. The... More 

Helpful?
1 Thank ChopinCM
MrChavan, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Greetings from Oakwood Premier Mumbai ! Thank you for taking valuable time and posting your review about your experience with our property, location and services. It gives us immense pleasure to read your positive feedback . The team at the hotel is happy to know that we were able to meet and exceed your expectations. It has always... More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed July 23, 2015

We used to stay at various hotels in Juhu but I was introduced to Oakwood premier by a friend some three years a go and I have always stayed with them since then. We as friends and family travel to Mumbai 2 or 3 times a year I would recommend that you try the experience of Oakwood,

Review collected in partnership with this hotel

Helpful?
Thank sudhirkakad
MrChavan, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Thank you for sharing your valuable feedback on Oakwood Premier Mumbai, and your experience with us during the last three years. We are delighted to know that you had a wonderful stay. We are indeed privileged to go through your good words of appreciation and the credit goes to the entire team. This motivates and helps us to... More 

New York City, New York
1 review
5 of 5 stars Reviewed July 22, 2015

I usually travel alone and the staff at oakwood always takes care of me and is extra helpful during the entirety of my stay. The rooms are clean, spacious and very accommodating. The rooftop infinity pool is a must to unwind away from the hustle and bustle of Mumbai. I've been staying at Oakwood- mumbai for several years and will... More 

Review collected in partnership with this hotel

Helpful?
Thank dolly_parasher
MrChavan, General Manager at Z Luxury Residences, responded to this review

Dear Guest, Greetings from Oakwood Premier Mumbai ! Thank you for taking your valuable time and sharing your wonderful experience with our property. It is heartening to know that we were able to meet your expectations. We are indeed delighted to read your positive comments on our property location, services and the staff. Your good words of appreciation have been... More 

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