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The Oriental Residency

Certificate of Excellence
P.D. Hinduja Marg, Next to Khar RTO | Khar (West), Mumbai (Bombay) 400052, India
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244 Reviews from our TripAdvisor Community

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Birmingham, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Oriental Residency is a genuinely great Hotel if you want to be in the Bandra / Khar area and dont have an endless budget. We stayed here for 6 nights and would not hesitate to stay here again next time we are in Bombay. The staff did everything they could to make our stay a good one. The kitchen... More 

Helpful?
Thank aden m
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

nice location and a clean hotel with helpful staff at reception like Mr.Amit who took care of my arrival from airport at 02.00 am check in and is a responsible person who cares for hotel guest a lot and also a wonderful hospitality at breakfast too.

Helpful?
1 Thank Sohil M
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Recently, I have conducted a corporate meeting in Hotel The Oriental Residency on the top floor Jamoree hall. One thing for sure, this place is best in all aspects. Right from the welcome board at the lobby till the feedback at the end. Mr. Ahmed Khan (Manager) had done all the hard work and arranged all our requirements as per... More 

Helpful?
Thank Jiten N
London, United Kingdom
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We needed a last minute stay somewhere cheap in Bandra, as our actual place of stay would not be ready until late afternoon - we ended up here. The room is functional and clean, but really in need of an update. The bed was not comfortable, and the bathroom smelled of chlorine. On the plus side, the staff at reception... More 

Helpful?
Thank StephanJudge
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Mr. Stephan, Greetings!!!!!! We regret the inconvenience caused to you. Our endeavor is to provide you a comfortable and delightful stay at The Oriental Residency. We are constantly trying our level best to upgrade our services. The concerned department has been briefed regarding the shortcomings.As far as WiFi is concerned it is absolutely free for in house guest but... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

Similar to some of the other reviews, I found this place to be more fit for transient, backpacker type visitors. It's definitely no frills, the staff are friendly, but they are inefficient in some respects: Airport pick up / check in and check out: I was picked up at the airport by a great driver, but he got a call... More 

Helpful?
Thank meta00117
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Valued Guest, Greetings from The Oriental Residency, and we thank you for your continued support and patronage. We have noted the contents of your valuable feedback via Trip advisor.com with extreme care and concern. As one of our valued Guests, your satisfaction is our primary concern and on behalf of my entire team, We extend our sincere apologies for... More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 7, 2016 via mobile

I had a booking for 2 rooms with 2 adults and 2 kids here for today . Earlier in the day I got a call confirming the check in time and was allotted room numbers 301 and 310 respectively. Expecting a smooth check in was a mistake when a place is run by a set of unprofessionals ... and I... More 

Helpful?
3 Thank Amit G
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Mr. Amit, Greetings from The Oriental Residency! We humbly apologize for the inconvenience caused to you . We have taken up the issue pertaining to certain operational matters as mentioned in your feedback. No excuses just a simple apology with an assurance that such issues will not be repeated. We hope to see you stay with us once again... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 5, 2016

This is a very very average hotel, Only advantage of this place is the location, nothing else, for a few bucks more and a little travel you can stay at a much better hotel. Rooms are very okay, toiletries are not good at all carry your own. Did not even try the breakfast, in fact checked out a day early... More 

Helpful?
1 Thank PaulPerk02
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Mr. Paul, We appreciate your valuable feedback on our product and services. It is with sincere regret that I note your dissatisfaction with our product and truly apologize for the inconvenience caused. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016 via mobile

Centrally located hotel, close to linking road shopping area- approx 10mins walk. Restaurants and bars close by. Rooms are Ok. Decent size not very flash - basic accommodation. Staff at the hotel is friendly and helpful. They have buffet breakfast at the hotel- did not try it but heard its good.

Helpful?
Thank Parresh D
Gurgaon, India
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 26, 2015

I had to book a room for a single night stay in Mumbai , and based on my itinerary I opted for near Airport stay . I feel let down by TA to give me the sense that this was a nice property with good amount of positive feedback but I tend to doubt it , with what we have... More 

Helpful?
1 Thank vish_2_travel
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 4, 2015

The best part of this hotel is its Awesome location. Its walking distance from the best places in Bandra and Linking Road Lots of great Restaurants in its Vicinity oh calcutta! is just 20 metres away and the autos and also easy to get. The Hotel itself has got good vibes and the staff is very courteous. I asked for... More 

Helpful?
Thank Nitesh G
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Mr.Nitesh, Greetings from The Oriental Residency! Thank you so much for writing review on TripAdvisor. We are glad to know that you enjoyed the location of the hotel and were able to explore the vicinity. We are also happy to know that you found our staff courteous and service oriented. We have already noted your suggestion for improvement. Me... More 

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