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The Oriental Residency

Certificate of Excellence
P.D. Hinduja Marg, Next to Khar RTO | Khar (West), Mumbai (Bombay) 400052, India
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1 room 1 guest
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213 Reviews from our TripAdvisor Community

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Traveler rating
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    101
    30
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (59)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (58)
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Beijing Region, China
1 review
4 of 5 stars Reviewed 4 days ago NEW

For my business travel, my company arranged me to stay here for almost 3 weeks. Apart from the clean room and friendly service at the hotel counter. What impressed me very much is the friendly managers (Ahmed & Arun) at 1st floor of this hotel and I've received exceptionally excellent services from them as they give 100% to cater to... More 

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London, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my second visit to Oriental Residency hotel. The hotel is still amazingly confortable and they receive you with small attentions and details that are like 5 stars hotel ( hot towel, free bathroom toiletries etc) However I recommend not to use the car service. The pick up at airport was not well coordinated. There were miscomunications between the... More 

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Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed for one week. The hotel was booked for guest attending a wedding.It was very noisy.The rooms are very small.The breakfast is okay.They had advertised free wifi but I had to pay for it.Even the paid wifi connection was very poor quality.

Was this review helpful? Yes 1
Latur, India
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Mine was a shopping trip..the hotel is located very near to mumbai's famous linking road.. The hotel superior room is much better than its normal room. I stayed in both. The normal room (205) had stains on the floor..(pretty disgusting) The staff is extremely helpful. The complimentary breakfast was okay..

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Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel was good and value for money. Accompanied by good staff and delicious food. However, our stay was disrupted by the manager in charge, Mr Fahad. The manager is not fit for the job. He Speaks very loudly and was rude. He was extremely disrespectful and adamant not to listen. His behavior was in a manner that we were... More 

Was this review helpful? Yes 5
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel, I must say to my surprise came out to be fantastic, cozy rooms, variety of meal available just a phone call away in case you want to have it in your room. Concierge service is quick and responsive. Very well groomed, English speaking, friendly and professional staff especially for guess traveling from other countries. For guests having food... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

If you are looking for a very superior n a pleasant stay in d heart of Mumbai this is d place u shud look forward to stay at... The staff n der hospitality is commendable Mr. Shaishav n Mr. Victor have been very kind n nice to provide us with all d services at d reception... Overall i wud say... More 

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Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Mr. Sumit, Greetings from the oriental residency!! We thank you for staying with us and genuinely appreciate you taking the time out to write such a beautiful review about us. I have already shared your review with my entire team including Shaishav and Victor, they were delighted to know that. A positive comment from our guest is truly a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent.....10 on 10....****...Very good location.. Hospitality.....Reception... Staff coordinator...Very good Morning Breakfast.. Specially I appreciate Mr Shaishav B Desai...for fast check-in..and cooperation...I strongly recommend this Hotel for Famlily as well as leisure Traveller...Feel like coming Again...Keep it up..

Was this review helpful? Yes 1
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Mr.Pankaj , Greetings from The Oriental Residency! Thank you for writing such a wonderful comment on TripAdvisor. Your positive comments on the service,and courteousness of the staff, are very much appreciated. It is wonderful to know that you were satisfied with our product and service. We sincerely look forward to welcoming you back soon. Kind regards, Pankaj Jha More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at The Oriental Residency Hotel for about a month. Ms. Priya is very polite and good at her job. She assisted me in my small needs. The food was delicious and Mr. Ahmed was very passionate about food. Great at his job! Mr. Arun used to insist on even packing a breakfast for me when I used to... More 

Was this review helpful? Yes
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Ms. Rachna Greetings from the Oriental Residency! It was a pleasure to have you with us and we thank you for sharing your generous compliments on TripAdvisor. The team and I are delighted at reading your feedback and to learn that youhad a comfortable stay. Your appreciation of our service, food and the staff is very motivating and will... More 

Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel on a study tour to India. This was my first visit in this country and I must say the welcome as excellent. The airport pick up was on time and when we arrived at the hotel the receptionist who checked us in and Ms.Priya the guest relations executive are passionate about their job. The food... More 

Was this review helpful? Yes
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Ms. Lilian Greetings from The Oriental Residency! Thanks for writing such a wonderful review on TripAdvisor. We are glad to know that your stay was pleasant with us. We are also happy to know that you found our staff hospitable and polite.Our entire team would be glad to know that you found our hotel comfortable enough for your stay.... More 

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