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All 364 Mumbai (Bombay) hotels

The Oriental Residency

3.0 of 5 Hotel   |   P.D. Hinduja Marg, Next to Khar RTO | Khar (West), Mumbai (Bombay) 400052, India
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The Oriental Residency
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76%
Ranked #77 of 364 hotels in Mumbai (Bombay)
A recent review
3 of 5 stars reviewed 3 days ago
Klaus E Ratzeburg, Germany
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139 people have reviewed this hotel

Traveler rating
    33
    68
    21
    7
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Ratzeburg, Germany
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not my first night at the Oriental Residency, Mumbai. And every time something is wrong. In April forgot pick me up from the airport, even though it was registered in time and also part of the rate. But my room has upgrad for this. The corridors are very narrow, the rooms adequate, not great. Well equipped. The bathroom was very... More

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GeneralManager-OR, Manager at The Oriental Residency, responded to this review

Dear Mr. Klaus, Greetings ! Thank you for taking your time out to write such a detailed review.Our sincere apologies for missing your pickup and having a poor check-out experience. When we get such feedback it gives us an opportunity to re look at our service offerings and create systems to improve our service delivery. I am glad to know... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I went there with my wife and son and stayed there for 2 nights. they picked us up from the airport and had a warm welcome with refreshing juice. good clean place, good food, order served very much on time, the service is good. worth the money!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GeneralManager-OR, Manager at The Oriental Residency, responded to this review

Dear Mr. Haresh, Thank you for your kind review. Our team is delighted to know that you and your family has enjoyed your stay with us. Its our constant endeavor to create memorable experiences for our esteemed guests. Our Food & Beverage team would be delighted to know that you have enjoyed the speedy service. As we have a twenty... More

Jaipur, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I booked room at this hotel.One of my friend visited me for hardly 10 minutes and these people charged me for extra person stayed for 24 hours.horrible i booked this hotel for 5000+ and 1200+ for extra person.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GeneralManager-OR, Manager at The Oriental Residency, responded to this review

Dear Ms. Vanisha, Thank You for your review. I would like to take this opportunity to apologize for your experience When we get such reviews it gives us an opportunity to re look at our policies and procedures. As for now our policies do not allow guests in room post 11:00 Pm. In-house guests are free to meet their guests... More

Senior Contributor
40 reviews 40 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The location of the hotel is great, the rooms are very tiny and dingy , need more focus on the upholstery , food is good , some staff is good , some need to be taught hospitality . Over all an average place to stay ... If i go back its only for the location

Was this review helpful? Yes 1
Bangalore, India
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice hotel for the price I paid (3800+taxes) compared to other hotels. Hotel room service (food) was great. All their signature dishes were delicious. Quantity was also big. Good, courteous staff. overall,a great stay.

Review collected in partnership with this hotel

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1 review
4 of 5 stars Reviewed 4 weeks ago

The friendliness on the whole was very good and Reception staff always friendly and helpful.The location was ideal for my business trip, The restaurant staff was top class and eager to please even beyond the port of call .The food was very good . If there was any criticism ,I would say a bit of modernisation would be welcomed as... More

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Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed June 24, 2014

I stayed here in April 2014 for a day. My group and I had a wonderful experience in his hotel even tho there was a bit of misunderstanding at the beginning but all was good otherwise. From the staff to the cleanness to the morning breakfast buffet, everything was satisfying. I was allowed to leave my baggage in the counter... More

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Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Guest, Greetings from The Oriental Residency, Mumbai. I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Oriental Residency. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had... More

Delhi, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

The staff was very cordial and did take appropriate care when i was not feeling well. The stay was very comfortable with neat rooms and perfect location to stay for worn in Bandra and BKC. The service quality is excellent. Would love to stay here again.

Was this review helpful? Yes 1
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Guest, Greetings from the Team and Management of The Oriental Residency, Mumbai Thank you for sharing your positive feedback further to your recent stay with us. We are glad to know that you enjoyed your visit with us and appreciated the location of the hotel. We are also happy to have learnt that you found the hotel team courteous... More

Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 8, 2014

I like this hotel 1. location 8/10 2. reception 9/10 helpful 3. room cleanliness 8/10 4. bathroom 6/10 (i dont like toiletry) 5. sleeping comfort 9/10 6. food 8/10 (room service officer mamta very helping) Do I book this hotel again ?? certainly yes. Best part of this property is no matter where you want to go, you can go... More

Was this review helpful? Yes 1
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Guest Thank you for choosing Hotel The Oriental Residency, Mumbai and taking time out to share your experience with us through Trip Advisor! We are glad that you enjoyed the location of the hotel and were able to explore the city. We are also happy to know that your stay was pleasant and you appreciated each and every services... More

Thane, India
2 reviews
4 of 5 stars Reviewed June 7, 2014 via mobile

Typically classic hotel. Keeps a low profile in a upmarket area. The rooms are pleasant and spacious. Service is quick and effective. Would recommend if you plan not to travel too much from your base as most of the things to do are pretty close by.

Was this review helpful? Yes
Pankaj J, Front Office Manager at The Oriental Residency, responded to this review

Dear Guest, Thank you for choosing Hotel the Oriental Residency Mumbai, and taking time out to share your experience with us through Trip Advisor! We are really pleased to know that your stay was pleasant, and you found our room comfortable and specious. We are also happy to have learnt that you enjoyed our service and location of the hotel.... More

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Additional Information about The Oriental Residency

Address: P.D. Hinduja Marg, Next to Khar RTO | Khar (West), Mumbai (Bombay) 400052, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Oriental Residency 3*
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Also Known As:
The Oriental Residency Hotel Mumbai (Bombay)

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style
#29 Best Value Hotel in Mumbai (Bombay)
Hotel Class
Official Description (provided by the hotel)
The Oriental Residency is in Bandra, a hip neighborhood in Mumbai. A 5-minute drive from Khar Train Station, the hotel’s front desk and restaurant are conveniently open 24 hours a day.Offering city views of Mumbai, rooms at The Oriental Residency have a flat-screen TV and a safe. A minibar and tea/coffee making amenities are also provided. The private bathrooms have shower facilities.Soul Restaurant and Bar offers seafood, Indian and international dishes, with vegetarian options. Room service is also available 24 hours a day.Travel services include car rental and ticket or tour bookings. Express laundry and ironing services are also available. The hotel provides free airport pickup and free on-site parking.The Oriental Residency is a 15-minute drive from Mumbai’s Santa Cruz Domestic Airport and a 25-minute drive from Chhatrapati Shivaji International Airport. The Bandra Kurla Complex is just one mile away.Hotel Rooms: 44 ... more   less 
Number of rooms
44

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