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Royal Orchid Metropole Hotel

#5 of 82 Hotels in Mysore
Certificate of Excellence
5 Jhansi Lakshmibai Road, Mysore 570005, India
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Royal Orchid Metropole Hotel
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Ranked #5 of 82 Hotels in Mysore
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
GillyJ186317 Kingston-upon-Hull, United Kingdom
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452 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston-upon-Hull, United Kingdom
Top Contributor
51 reviews 51 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved this hotel. We were upgraded on arrival and were given a huge, very stylish room with a very large balcony. The bathroom alone was as big as a normal hotel room. We ate in the beautiful courtyard restaurant - food was very good and very reasonably priced. The staff were very friendly and helpful. Couldn't have hoped for... More 

Was this review helpful? Yes
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest, Greetings!!! We thank you for your kind words of appreciation for both our hotels. We take great pride in ensuring that we deliver the finest services. It will be our privilege to welcome you back soon. Regards More 

London, United Kingdom
Top Contributor
59 reviews 59 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

i'm not a major fan of old hotels as it usually means compromise. In this case, however, I was pleasantly surprised. This hotel although a guest house for the Maharaja's guests in a previous life manages to provide all modern facilities. I was lucky to be upgraded and got a huge room with a large balcony at the front of... More 

Was this review helpful? Yes 2
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest, Greetings!!! We thank you for your kind words of appreciation for both our hotels. We take great pride in ensuring that we deliver the finest services. It will be our privilege to welcome you back soon. Regards More 

Singapore
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice heritage hotel. Check-in was good. Rooms neat & clean, well maintained. The cheapest room had a decent size balcony with chairs and a table. Food was nice. The breakfast was ok - nothing special about it. Overall service was quite good except that I had to call the house-keeping thrice in a span of 50 minutes to get some... More 

Was this review helpful? Yes 2
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest Thank you for taking time out to review our service standards. We noted experience you have had with our services. Kindly accept my sincere apology. I have addressed this matter with the House Keeping Manager and assure you that all internal procedures have been strengthened and emphasized to avoid any recurrence. Will look forward to welcome you all... More 

Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed over the weekend with my dear ones. one thing that stands out is the warm hospitality of the staff. We even made friends with some of them. Very helpful and service oriented. The accomodation itself is very colonial and takes you back in time. Positives are food, the centre courtyard of the restraunt for a perfect evening setting and... More 

Was this review helpful? Yes 3
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest, Greetings!!! We thank you for your kind words of appreciation for both our hotels. We take great pride in ensuring that we deliver the finest services. It will be our privilege to welcome you back soon. Regards More 

perth
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed The Metropole. Because of its past as guest house to the palace, it has character and charm. It certainly isn't 5 star but is very spacious, airy and comfortable. Our bathroom needed a new bath - it was peeling. We liked the old fashioned dark wood furniture in our suite and the big balcony. There are overhead fans... More 

Was this review helpful? Yes 3
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest, Greetings!!! We thank you for your kind words of appreciation for both our hotels. We take great pride in ensuring that we deliver the finest services. We have noted your feed back on our rooms. It will be our privilege to welcome you back soon. Regards More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Service in the bar and restaurant both are very slow n pathetic even when it is empty ... Waiters tend to forget orders , serve late . In the bar there is only barman and no waiter .. The barman keeps wandering to the kitchen and back n busy with the other orders flowing in from rooms n restaurant ...... More 

Was this review helpful? Yes 3
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest Thank you for taking time out to review our service standards.. We noted experience you have had with our services. Kindly accept my sincere apology. I have addressed this matter with the Managers and assure you that all internal procedures have been strengthened and emphasized to avoid any recurrence. Will look forward to welcome you all back .... More 

Greenwich, Connecticut
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In and around Mysore there are so many treasures. The Metropole is not one of them. It is shabby, sad, without grace or energy. We stayed in the Maharaja Suite. Cannot imagine what the other accommodations were like. The staff tries and the outdoor dining space is attractive.

Was this review helpful? Yes 1
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest Thank you for taking time out to review our service standards.. We noted experience you have had with our services. Kindly accept my sincere apology. I have addressed this matter with the Senior Managers and assure you that all internal procedures have been strengthened and emphasized to avoid any recurrence. Will look forward to welcome you all back... More 

Speyer, Germany
Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a pleasant hotel with that special atmosphere of colonial times, this is the place to go. Cosy rooms, lovely courtyard and an excellent restaurant - perfect! You do hear the traffic outside but you are in the centre of a very busy city, so that is simply part of the package.

Was this review helpful? Yes 1
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest, Greetings!!! We thank you for your kind words of appreciation for both our hotels. We take great pride in ensuring that we deliver the finest services. It will be our privilege to welcome you back soon. Regards More 

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was really a pleasant stay. Though cost could have been reasonable but service made up for it. Ambience is good. Food is great. Worth a stay if in Mysore. Both royal orchid hotels in Mysore, the one at brindavan and this one in city area are good and do provide a comfortable stay...

Was this review helpful? Yes 1
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest, Greetings!!! We thank you for your kind words of appreciation for both our hotels. We take great pride in ensuring that we deliver the finest services. It will be our privilege to welcome you back soon. Regards More 

Kolkata (Calcutta), India
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had checked in to the hotel dog-tired after a day long journey as we came all the way from Madurai. Ours was a suite room - there was an ante room at the entrance and a bedroom next.. a bit too full of antique furniture which didn't do much apart from congesting up the total space. The bathroom had... More 

Was this review helpful? Yes 1
RO-Metropole, General Manager at Royal Orchid Metropole Hotel, responded to this review

Dear Guest , Thank you for taking time out to review our service standards.. We noted experience you have had with our services. Kindly accept my sincere apology. I have addressed this matter with the Senior Managers and assure you that all internal procedures have been strengthened and emphasized to avoid any recurrence.We have always returned the guest belongings when... More 

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