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All 95 Shimla hotels

Hotel Willow Banks

3.5 of 5 Hotel   |   The Mall, Shimla 171001, India
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Ranked #19 of 95 hotels in Shimla
A recent review
5 of 5 stars reviewed 2 days ago
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233 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
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English first
New Delhi, India
Top Contributor
92 reviews 92 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed yesterday NEW

Hotel is poorly kept. dirty and rates are too hopeful. please avoid at all costs. don't go here few other good options. I wouldn't stay here again this hotel needs some serious management. Hotel combermere next door is a better bet. The place has good location but sad that hotel owner doesn't renovate the place.

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel Willow Banks was chosen on net booking for family weekend stay.Hotel is very nicely located and is excellent place to relax.Has in-house facilities to pamper its guests. Only problem is parking as hotel has no personal parking and vehicle has to be parked in cart road parking. Overall good experience.

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3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Location is the usp. Park at high court parking just below it. Food is good but costly. Menu as per timelines so have to order accordingly. Scope of improvement here. How many good hotels would restrict you from ordering things off their menu if it is outside the time provided. Staff helpful. Book in advance in case of season or... More

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1 review
4 of 5 stars Reviewed 1 week ago

It had clean room and was very spacious. Running hot water was provided but shower was disappointment. Nice dining hall and very good food. Friendly staff. Only short walk to The Mall and the Ridge. It was good value for money and I will definitely recommend,

Review collected in partnership with Cleartrip

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there during the long weekend around 15th August. It seemed as if the whole of North India had converged to Simla. The hotel was also jam packed and hence I attribute some of our service experiences to excess rush. Location - As mentioned by reviewers before, the location is hotel's biggest plus. Bang on mall road though on... More

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Senior Contributor
32 reviews 32 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here in May . The hotel is very ideally located at the very beginning of one end of The Mall . Shopping is virtually a stone's throw away. However, the hotel or the web portals do not tell you, that no vehicle can reach the hotel. One has to hire a porter and climb about 100 steps or,... More

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New Delhi, India
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our second stay at the place. It is at a very convenient location on the mall about 1min walk from the tourism lift. Neat and clean property. What i like: 1. Great location. About a minutes walk from the tourism lift. Bang on the mall. Very neat and clean well maintained property. 2. Very courteous staff. Helpful and... More

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1 review
3 of 5 stars Reviewed 4 weeks ago

Our first trip to Shimla was a leasure trip with a big group of friends. On top of that, we chose peak rainy season when we expected not much action outdoors. So in order to have maximum enjoyment without major problems to the three toddlers in the group, we booked the premium rooms which were the best rooms offered by... More

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Senior Contributor
26 reviews 26 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 12, 2014

You do have to use the lift but then you are right in thr middle of it all.Front desk seemed a bit dissinterested and breskfast dosent start till late which is strange. But overall you are paying for location which is great.If you have car you must find carpark though usually with fee

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2014 via mobile

Can't believe, in such a good location the hotel are selling their rooms at the highest rates. There are many problems as follows:- 1) High room rates 2) There isn't mineral water as complimentary and a Bisleri mineral water costs Rs.65 which is originally Rs.20 outside. At least they could have doubled the price. 3) The aqua filtered water (which... More

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WillowBanks, Guest Relations Manager at Hotel Willow Banks, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Shimla and many thanks for your feedback. Duly noted, though the location of the hotel was much to your liking some of our services were not. Your feedback means a lot to the entire team. To clarify some of your doubts: • High rates: Shimla being... More

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Additional Information about Hotel Willow Banks

Address: The Mall, Shimla 171001, India
Location: India > Himachal Pradesh > Shimla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Willow Banks 3.5*
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Also Known As:
Willow Banks Hotel
Willow Banks Shimla

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Hotel & grounds (16)
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Room/suite (25)
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Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
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#7 Spa Hotel in Shimla #15 Family Hotel in Shimla
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Official Description (provided by the hotel)
Willow Banks was established in the year 1871, a landmark estate which spells history and exemplifies an era of gracious living. Originally owned by Arthur James Craddok, "Architect and Builder of Shimla", in a fitting tribute to his memory the building has been redesigned into a Hotel, endowed with all modern amenities and comforts, effortlessly blending into the surrounding pine trees, landscapes and enhancing its beauty. The Hotel is located on The Heritage Mall Road, a pleasant walking distance from the famous Ridge, Scandal point, Lakkar Bazaar, Gaiety Theater, Ancient Kali Bari & Jakhoo Temple, High Court, Secretariat, C.M. Residence and Raj Bhavan. Amidst the age old Deodar and Pine trees, Willow Banks Estate on the Mall Road overlooks the lush green valley, the majestic mountains and the complete well lit town of Shimla. The Hotel is easily accessible from the High Court Parking and the Tourism Lift, making staying a convenient proposition for one and all. The charming walking trails of Shimla are a pleasant stone's throw away from the Hotel. Whatever be the purpose of your visit, relaxation away from the busy city life, exploring natural beauties that the town has to offer or pumping adventure trips, Hotel Willow Banks at Shimla guarantees to make your vacation worth remembering. The blend of extremes, Modern facilities in a Heritage Estate and Picturesque views at the Mall Road level, make Willow Banks arguably the best Hotel in Shimla. Also rated by Trip Advisor as amongst the top 10 Jewel Hotel's of India. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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