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Hotel Willow Banks

The Mall, Shimla 171001, India
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317 Reviews from our TripAdvisor Community

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    78
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135
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chandigarh, India
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

One of the best hotels in Shimla is Willow banks. It has the best location on the mall road (close to the main attraction of the city). Rooms are spacious and well furnished. One of the star attraction of this hotel is Kerala massage. Quality and quantity of food was awesome. Restaurant has its own special ambiance. Overall it was... More 

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Mumbai (Bombay), India
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We stayed in the hotel in the last week of June. Rooms are spacious and well maintained. Food is excellent, but order only Indian cuisine. Others are not upto the mark. They have a travel desk which will help you to go around Shimla, though they charge a bit more than usual taxi fares. The drivers they provide are very... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent stay,good location close to lift and on Mall Road,food awesome and staff is courteous,breakfast is delicious,we stayed three nights from 16th July 2015 to 19 th July ..............but Wi-Fi should be improved......................

Was this review helpful? Yes 1
Dehradun, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Excellent hospitality!! Your wish will be their command!! Great location, delicious food, courteous staff and adjacent to Shimla Cafe. Nothing more to ask for !! Right from the moment we stepped in to our check out it was all smiles for us. The only hitch was the wifi which couldn't reach the room. But I believe them it could be... More 

Was this review helpful? Yes 1
New Delhi, India
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We went for a 2 night stay here on our visit to Shimla. Pros: 1. It does have a good location, at one end of the Mall road, a very short walk from the Tourist Lift, where you can park your car below in the parking, as cars are not allowed on the Mall Road. 2. The rooms are sufficiently... More 

Was this review helpful? Yes 4
Noida, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 22, 2015

The hotel is situated on Mall road which is good .Its well maintained with good hospitality.We booked the Premium room and view from our balcony was amazing.Rooms are big, Well kept and toilets are clean. They offer amazing Breakfast with many options ...The best part is they have cafe outside there hotel which gives you some tasty Italian food and... More 

Was this review helpful? Yes 3
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

We have been staying at Willow Banks for the last 6 years. The standards have been maintained. Good spread of breakfast. Staff is courteous and the rooms are comfortable and clean. The rooms are wifi enabled as well. A good place for a family.

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 11, 2015

My stay at willow banks in april was good. Its 2 mins walk from the mall.Foox is excellent.I liked the fush and chips.Breakfast spread was also good.simple but wholesome and tasty.staff was good.rooms were good but we did not get the valley facing room.apart from tgat our stay was pleasant

Was this review helpful? Yes 1
Wakefield, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 10, 2015

Although a great location with average rooms and services, the 2 men on the front desk really were extremely unhelpful.They never seemed to have time to deal with our queries, whether exchanging currency, organizing wi-fi or booking taxis.Perhaps a training course is in order?

Was this review helpful? Yes 2
Charleston, SC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 5, 2015

I stayed at Hotel Willow Banks in May, so it was the most expensive time to go. Room was expensive due to high season and location. The room was very nice, but the bathroom had some issues. Toilet paper holder falling off the wall and the shower did not work properly. Also, I went out for dinner, and when I... More 

Was this review helpful? Yes 1
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