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All 95 Shimla hotels

Hotel Willow Banks

3.5 of 5 Hotel   |   The Mall, Shimla 171001, India
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Ranked #18 of 95 hotels in Shimla
A recent review
3 of 5 stars reviewed 1 week ago
aussideb australia
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  • Reviews (225)
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225 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Swedish first
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English first
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

You do have to use the lift but then you are right in thr middle of it all.Front desk seemed a bit dissinterested and breskfast dosent start till late which is strange. But overall you are paying for location which is great.If you have car you must find carpark though usually with fee

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Can't believe, in such a good location the hotel are selling their rooms at the highest rates. There are many problems as follows:- 1) High room rates 2) There isn't mineral water as complimentary and a Bisleri mineral water costs Rs.65 which is originally Rs.20 outside. At least they could have doubled the price. 3) The aqua filtered water (which... More

Was this review helpful? Yes 2
WillowBanks, Guest Relations Manager at Hotel Willow Banks, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Shimla and many thanks for your feedback. Duly noted, though the location of the hotel was much to your liking some of our services were not. Your feedback means a lot to the entire team. To clarify some of your doubts: • High rates: Shimla being... More

Gurgaon, India
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my husband and 1.5 years old kid. The hotel is nicely located on the Mall Road, and served decent breakfast buffet. The service was fine but nothing exceptional, considering the exorbitant prices. The moment I entered the room, someone called on the phone and asked me when would I leave, which wasn't very pleasant... More

Was this review helpful? Yes 1
New Delhi, India
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is very good, just off the mall road. Rooms are good, neat and clean. We had problem with bedding, as we prefer hard cushion, and one at hotel caused me bad back after the sleep. But hotel staff tried adding more blankets beneath, and after that it was fine. Breakfast spread is okay, nothing too lavish but not bad... More

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New Delhi, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel is near the lift so even if one is without a porter it’s not too much of a trouble to carry the luggage. As we were their only for three days, we did not have too much to carry. The exterior of the hotel has got the heritage charm. We stayed in their deluxe room, which was clean... More

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London, United Kingdom
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for two nights 0f 4th & 4th June. Our driver was quite familiar with Shimla and we were 10 minutes from the lift when he phoned them to send a porter.On arrival at the lift no porter. It was not a big deal. When told the receptionist about it he started to make excuses. The room we stayed... More

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New Delhi, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked the Hotel basis review on the Trip Advisor but it certainly was exceeding expectations. Apart from loaction/roomdecor /service the dining is also reasonable and good. But as a precedence no A/c in Hotel which may be checked if travelling in very hot weather. Good value for money spent.

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Ludhiana, Punjab, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is very good hotel and ofcourse the location is pretty awesome as it's on the Mall Road. We booked two super deluxe rooms and enjoyed the stay overall. We got breakfast & dinner complimentary with our booking and definitely the food was good. One MAJOR thing that you gotta keep in mind is that - it is "difficult" to... More

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 15, 2014

We got to stay in this hotel because we didn't able to get a reservation in combermere...but i must say that it is really a nice place to stay. Located on the mall road and in close proximity to tourism lift...it is really a nice property specially for the aged and children. It has an easy approach to mall road... More

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Bangalore, Karnataka, India
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 11, 2014

we read about it on trip-advisor. It is a good hotel but without A/c. As we have visited in first week of june,2014 it was hot in Shimla and yes a/c is needed. We have booked premium room which was good. Although it is little on expensive side still we will prefer this hotel. specially the location and the complimentary... More

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Additional Information about Hotel Willow Banks

Address: The Mall, Shimla 171001, India
Location: India > Himachal Pradesh > Shimla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Willow Banks 3.5*
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Also Known As:
Willow Banks Hotel
Willow Banks Shimla

97 photos of this hotel

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Dining (6)
Hotel & grounds (16)
View from room (8)
Room/suite (25)
Bathroom (2)
Other (28)

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All management photos (13)
Room/suite (2)
Hotel & grounds (3)
Pool/beach area (1)
Dining (1)
View from room (2)
Other (4)


Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#5 Spa Hotel in Shimla #13 Family Hotel in Shimla
Hotel Class
Official Description (provided by the hotel)
Willow Banks was established in the year 1871, a landmark estate which spells history and exemplifies an era of gracious living. Originally owned by Arthur James Craddok, "Architect and Builder of Shimla", in a fitting tribute to his memory the building has been redesigned into a Hotel, endowed with all modern amenities and comforts, effortlessly blending into the surrounding pine trees, landscapes and enhancing its beauty. The Hotel is located on The Heritage Mall Road, a pleasant walking distance from the famous Ridge, Scandal point, Lakkar Bazaar, Gaiety Theater, Ancient Kali Bari & Jakhoo Temple, High Court, Secretariat, C.M. Residence and Raj Bhavan. Amidst the age old Deodar and Pine trees, Willow Banks Estate on the Mall Road overlooks the lush green valley, the majestic mountains and the complete well lit town of Shimla. The Hotel is easily accessible from the High Court Parking and the Tourism Lift, making staying a convenient proposition for one and all. The charming walking trails of Shimla are a pleasant stone's throw away from the Hotel. Whatever be the purpose of your visit, relaxation away from the busy city life, exploring natural beauties that the town has to offer or pumping adventure trips, Hotel Willow Banks at Shimla guarantees to make your vacation worth remembering. The blend of extremes, Modern facilities in a Heritage Estate and Picturesque views at the Mall Road level, make Willow Banks arguably the best Hotel in Shimla. Also rated by Trip Advisor as amongst the top 10 Jewel Hotel's of India. ... more   less 
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