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Clarkes Hotel

#10 of 98 Hotels in Shimla
Certificate of Excellence
The Mall, Shimla 171001, India
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Clarkes Hotel
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Ranked #10 of 98 Hotels in Shimla
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Anirban44 Mumbai (Bombay), India
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299 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I arrived late in the evening and fortunately the hotel had its own car parking.The location of the hotel is brilliant and right in the heart of the mall road. Though their are steep stairs to climb to reach the hotel and it can be bit difficult for senior citizen. The hotel lobby is small and welcoming. Sikha who manages... More 

Was this review helpful? Yes 1
Panchkula, Haryana, India
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of the hotel, right on one end of the Mall, is ideal for a stroll to the lively Mall road as well as for taking the most breathless walks on the other side towards Navbahaar (a picture attached),The hotel is comfortable with clean sheets, toiletry, etc.,though it is now in need of a make-over.Hospitality of the staff is... More 

Was this review helpful? Yes
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor. I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you. I once again thank you for your kind words. My team and I... More 

Virginia
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent three nights at Clarkes this past weekend and enjoyed the monsoon and the mountains. We had originally booked a suite (for us and our daughter) and a premier room (for my inlaws) and they upgraded the premier room to a suite so we could have rooms right next to each other. What a lovely start to the stay!... More 

Was this review helpful? Yes 1
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your comments have been well noted. We will take this into considerations. Please... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms were nice and comfortable and clean...the service was okay. Checking into the hotel was a struggle, the staff had misunderstood the visa and it was a recurring problem that became annoying, they also said they couldn't book bus tickets but then the next morning they said they could book them subsequently leading us not taking the bus we had... More 

Was this review helpful? Yes 1
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction, your comments on check-in and concierge were of great concern to me. I... More 

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Staff was good, specially in the dinning room. The room was spacious with a good view. Food was good. They prepared dishes according to our requirements. Wifi is normally free in hotels world over. They charged?

Was this review helpful? Yes
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have conveyed your generous compliments to our staff. I once again thank... More 

Delhi
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Its a nice hotel. But the if you compare the facilities and the cost, I would say that the facilities are below expectations when you see the cost. Cons 1. They are charging 8000 per room, I expect to have free Wi-Fi, which is a pretty standard thing now a days. 2. Rooms do not have fan, though there is... More 

Was this review helpful? Yes 2
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. It was indeed a pleasure to have you stay with us, during your recent visit to Shimla. Positive feedback encourages our team to strive to perform better. It has always been our focus to provide our valued guests with personalized service. Your... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I always wanted to stay in this property and they sure kept their word and left no stone unturned in ensuring me and my wife were absolutely amazed by their warmth and hospitality. The hotel is very conveniently located near tourist spots.

Was this review helpful? Yes
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor. I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you. I once again thank you for your kind words. My team and I... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This heritage property is well maintained and managed. Feel and comfort is top notch but washrooms are not up to the mark. Staff is very polite and well mannered. We faced medical emergency in which hotel staff did their best and general manager himself stood by all the time to avoid any difficulty to be faced by us. Only major... More 

Was this review helpful? Yes
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. It was indeed a pleasure to have you stay with us, during your recent visit to Shimla. Positive feedback encourages our team to strive to perform better. It has always been our focus to provide our valued guests with personalized service. Your... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Trips to shimla would never be as memorable as this one and the credit goes to the staff at CLARKS. all of them were extremely warm, helping , ever smiling but a special mention for : Rakesh Roshan lal ji at he reception Daman - the bakery chef Mr. Mehar Singh Himanshu Would definitely visit shimla again for another awesome... More 

Was this review helpful? Yes 1
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have conveyed your generous compliments to Rakesh, Roshan Lal, Daman, Mehar and... More 

Noida, India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 24, 2015

Nice hotel and good value for money.Its is a beautiful British-Colonial heritage style place and well maintained. Food was good as dinner buffet was well spread and hospitality was really good and hotel staff really make you feel special by giving proper attention. Main USP of this hotel is it's location -> right at starting point of mall road and... More 

Was this review helpful? Yes
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review

Dear Guest, Thank you for sparing your time and posting your review of our hotel on Trip Advisor. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your comments have been well noted. Please accept our sincere apologies for the... More 

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