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The Florence Inn

15-A/6, W.E.A. Ajmal Khan Road,Karol Bagh | Near New Bloom School, New Delhi, India
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The Florence Inn
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385 reviews from our community

Traveler rating
    148
    145
    69
    18
    5
See reviews for
55
125
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22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

Short stay for 1 night. However, we forgotten to check the fridge for any beverages or food available. Next day when checking out in the morning, staff insisted that we have taken alot of the foods in fridge and charged us fully. We denied but the staff insisted us to pay. One thing is even though we asked investigate, they... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 4 days ago NEW

I stayed in both the hotels of Florence in Karol Bagh & the experience in one was very comfortable and other was very bad in all aspects (Service, food, room size, wash room, location......). So my opinion is better to stay in the hotel located in main road of Karol bagh. Also i am giving the rating considering the hotel... More 

Was this review helpful? Yes
Rourkela
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

i had booked this hotel online as recoomeded by a friend, found it to be equally good and far better than other hotels in karol bag. ambience is good, rooms are spacious, reception staff is smart and helpful.. needs to do better with food...

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I was checked in on 3rd April, rooms are so small and approach road very bad. I checked in premium room where ac is window type and it is old. Toilet seat is soiled and not cleaned properly I called room service and asked for another room, since nothing available I have asked them to clean. Food was good ,... More 

Was this review helpful? Yes 4
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Thank you for sharing your candid feedback. We are appalled at the kind of experience you had at our hotel. Your feedback has been taken up seriously with the entire team for corrective action. Additionally, the Room division Manager has been asked to examine all possible causes that lead to you going through such an experience. May we... More 

Box Hill, Australia
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The staff are friendly and helpful. The room we stayed in was a little small and breakfast average. We had dinner there which was well priced and food was excellent. Overall I would definitely recommend this hotel.

Was this review helpful? Yes 7
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We look... More 

Leadville, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 20, 2015

Our group stayed at Florence Hotels for three days we were travelling for a yoga experience in India, hotel location was good within the main market rooms were comfortable and comfort room clean with modern amenities, Special Appreciation to Mr. Sharma Room division Manager who was very nice to each and every member in the group the boys in the... More 

Was this review helpful? Yes 5
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you all enjoyed your stay with us and liked the quality of the accommodation provided. We thank you for your appreciation and your positive feedback and look forward to... More 

Sonoma, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 18, 2015

Florence made my stay very comfortable, safe and memorable the room that I had occupied was on the first floor was clean spacious with an attached bathroom the staff is exceptionally well trained and courteous location of the hotel was great near to a sprawling market we had brought more than we had planned, Indeed a memorable stay!

Was this review helpful? Yes 8
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We are... More 

Tangier-Tetouan Region, Morocco
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2015

Great rooms and service at a reasonable cost the décor and comfort is over the top and the room tariff is just perfect one of the best place to stay in Karol Bagh the staff are attentive and its a pleasure to stay there, especially after a long flight. I look forward to my next visit soon

Was this review helpful? Yes 5
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. Your generous... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2015

Good base to explore New and Old Delhi. I loved the bustling shopping area the hotel gave me access to. As a solo traveller I felt quite safe on the streets around the hotel. The room I had was comfortable with a good (but small) bathroom. My expectations were just a clean place to return to at the end of... More 

Was this review helpful? Yes 4
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you enjoyed your stay with us and liked the quality of our accommodation, we thank you for your appreciation and your positive feedback and look forward to welcoming you... More 

County Londonderry, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2015

My experience always at the Florence has been excellent during my repeated Delhi visits whether it is personal or business visit, I always have an outstanding experience in respect to hospitality, cleanliness, location is just nice within a happening market, no doubt it is value for money!!

Was this review helpful? Yes 5
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you enjoyed your stay with us and liked the quality of the accommodation provided. We thank you for your appreciation and your positive feedback and look forward to welcoming... More 

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