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The Florence Inn

#111 of 635 Hotels in New Delhi
Certificate of Excellence
15-A/6, W.E.A. Ajmal Khan Road,Karol Bagh | Near New Bloom School, New Delhi, India
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389 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (109)
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    (111)
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New Delhi, India
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here for two nights, Santosh and Arshil had helped me through out the stay. They have provided excellent service and helped me the booking, stay and travel to Agra as well. my kids really enjoyed the stay and trip was really great. Hotel was neat and maintained very well. I highly recommend this place for \folks visiting... More 

Was this review helpful? Yes 1
Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015

will come back soon. nice place to stay for ladies and families. heart of the city and nice rooms and comfortable stay. peace and tranquility in the midst of delhi. a good find, suggested by family who had visited earlier.

Was this review helpful? Yes
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We are... More 

Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 11, 2015

Recently, I spent two weeks in New Delhi for medical procedures and was fortunate enough to be placed at the Florence Inn. The staff was very friendly and willing to help in any circumstance. The breakfasts (included in daily rate) were well done plus eggs would be prepared according to my specification. For my purposes, the hotel's location was very... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We are... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 23, 2015

Short stay for 1 night. However, we forgotten to check the fridge for any beverages or food available. Next day when checking out in the morning, staff insisted that we have taken alot of the foods in fridge and charged us fully. We denied but the staff insisted us to pay. One thing is even though we asked investigate, they... More 

Was this review helpful? Yes 2
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, GREETINGS FROM FLORENCE HOTELS!! We are appalled at the kind of service rendered to you at our hotel. Your feedback has been taken up seriously with the entire team of the Front Desk and we will ensure corrective measures are taken. Additionally we will examine all possible causes that lead to you going through such an experience. May... More 

1 review
3 of 5 stars Reviewed April 23, 2015

I stayed in both the hotels of Florence in Karol Bagh & the experience in one was very comfortable and other was very bad in all aspects (Service, food, room size, wash room, location......). So my opinion is better to stay in the hotel located in main road of Karol bagh. Also i am giving the rating considering the hotel... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels Thank you for your feedback about your stay with us. Please accept my apologies that we were not able to delight you. We will definitely review our product and service offering to ensure we exceed your expectations on your next stay. Please write in to me on gm@florencegroup.in ahead of your next visit, so... More 

Rourkela
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 16, 2015

i had booked this hotel online as recoomeded by a friend, found it to be equally good and far better than other hotels in karol bag. ambience is good, rooms are spacious, reception staff is smart and helpful.. needs to do better with food...

Was this review helpful? Yes 1
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels It is our earnest endeavour to ensure that our guests enjoys a memorable experience and I am delighted to know that you had a wonderful stay... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

I was checked in on 3rd April, rooms are so small and approach road very bad. I checked in premium room where ac is window type and it is old. Toilet seat is soiled and not cleaned properly I called room service and asked for another room, since nothing available I have asked them to clean. Food was good ,... More 

Was this review helpful? Yes 5
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Thank you for sharing your candid feedback. We are appalled at the kind of experience you had at our hotel. Your feedback has been taken up seriously with the entire team for corrective action. Additionally, the Room division Manager has been asked to examine all possible causes that lead to you going through such an experience. May we... More 

Box Hill, Australia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed March 23, 2015

The staff are friendly and helpful. The room we stayed in was a little small and breakfast average. We had dinner there which was well priced and food was excellent. Overall I would definitely recommend this hotel.

Was this review helpful? Yes 8
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We look... More 

Leadville, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 20, 2015

Our group stayed at Florence Hotels for three days we were travelling for a yoga experience in India, hotel location was good within the main market rooms were comfortable and comfort room clean with modern amenities, Special Appreciation to Mr. Sharma Room division Manager who was very nice to each and every member in the group the boys in the... More 

Was this review helpful? Yes 6
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you all enjoyed your stay with us and liked the quality of the accommodation provided. We thank you for your appreciation and your positive feedback and look forward to... More 

Sonoma, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 18, 2015

Florence made my stay very comfortable, safe and memorable the room that I had occupied was on the first floor was clean spacious with an attached bathroom the staff is exceptionally well trained and courteous location of the hotel was great near to a sprawling market we had brought more than we had planned, Indeed a memorable stay!

Was this review helpful? Yes 8
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We are... More 

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