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The Florence Inn

#116 of 666 Hotels in New Delhi
Certificate of Excellence
15-A/6, W.E.A. Ajmal Khan Road,Karol Bagh | Near New Bloom School, New Delhi, India
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1 room 1 adult
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423 Reviews from our TripAdvisor Community

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indiana
Level Contributor
138 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has potential, some things need to be fixed. The lobby and hallways looked very clean and well kept. The room was nice, decent furniture, a nice bathroom but they had very ugly 1970's looking drapes. If they would update the drapes it would look so much better. The view from the windows leaves something to be desired but... More 

Helpful?
Thank AmericanHomestead
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Well priced hotel. Friendly and attentive staff. Rooms were neat and clean. Lovely beds. All floors were marble. Nice Indian breakfast. The first room we had for two was small by American standards. Our French person thought it was big. Close to the action. Good nearby restaurants that were reasonably priced.

Helpful?
Thank Ishwar N
Tiruchirappalli, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Its an average budget/ 3 star hotel in Karol Bagh area, I guess that are many such hotels in Delhi where you cant expect much. The staff can be often unfriendly and not willing to help much. The room size is average with minimum facilities, the hotel itself quite old so the installations are old as well, they badly need... More 

Helpful?
Thank jpov2006
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!! Thank you for your feedback about your stay with us. I will be more than happy if you give me another opportunity to serve you we will definitely ensure you have a wonderful experience on your next stay. We look forward to welcoming you back soon. Sincerely Sanjeev Pande, General Manager. More 

Grand Rapids
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This place was chosen by my travel agents, which turns out to be in a district for tourists both domestic and international. If you are from North America there will be some differences from what you may expect. Do not let those differences, common to much of the world, define your experience. For instance, you will get a key not... More 

Helpful?
Thank wfwbklyn
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels. It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your review, we will certainly try to... More 

Wellington, New Zealand
1 review
5 of 5 stars Reviewed January 6, 2016

We stayed in this 3 Star Hotel with my Friends. I came in India for attending my colleague’s wedding. We had enjoyed lot. We got the complementary wifi facility. Hotel is very good with nice rooms. Good ambience, with most services provided. In-short nice hotel.

Helpful?
Thank jennyzeus28
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest Greetings from Florence Hotels!!! Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you enjoyed your stay with us and liked the quality of our accommodation, we thank you for your appreciation and your positive feedback and look forward to welcoming you... More 

NY
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed January 2, 2016

Do not stay at this hotel, wish there were a negative rating. This hotel was booked by our Indian travel agent and we had a terrible experience. We paid for 2 premium rooms on the same floor and we got 1 premium and another subpar room on different floors. The sub par room was about 1/3rd the size of the... More 

Helpful?
Thank SabinaJ
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear guest, Thank you for sharing your candid feedback. We are appalled at the kind of service rendered to you at our hotel. Your feedback has been taken up seriously with the entire team of the Front Desk and F&B production departments. Additionally, I will personally examine all possible causes that lead to you going through such an experience. May... More 

Bengaluru (Bangalore), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 25, 2015

Measly breakfast. Clean rooms, but small and no window. No free drinking water in the room. There's a mineral water bottle that costs Rs. 90, and I'm sure a lot of guests mistakenly use it and end up paying this amount (although there is a price label on it). Why no free water in a jug ? Bottled mineral water... More 

Helpful?
Thank Dasarathi G
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you enjoyed your stay with us and liked the quality of our accommodation, please accept my apologies that we were not able to delight you with our Food quality.... More 

Chester, United Kingdom
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed December 22, 2015 via mobile

This small hotel is in the heart of New Delhi, soukhs, restaurants and attractions are all nearby. Very good professional service, clean rooms, contemporary deco, a lift, free but intermediate WiFi, safety box and a comfortable bed. Small restaurant at the top with dinner, breakfast, and drinks served. Good housekeeping and room service available.

Helpful?
Thank teacher006
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback about your stay with us, we feel privileged that we were able to delight you. We will definitely ensure you again have a wonderful experience on your next stay. We look forward to welcoming you back soon. Sincerely Sanjeev Pande, General Manager. More 

San Francisco, California
Level Contributor
406 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed December 16, 2015

I would have rated this a 5 star but the much needed internet was not there. They kept saying broke but they did not offer explanation or resolution. Very modest rooms, only three storeys high but very clean, good professional staff and restaurant has good food. All the staff is very friendly and very helpful. Stay was pleasant. Make sure... More 

Helpful?
Thank Indiana_Jonesse
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to you all, we will definitely look into the internet services as suggested by you.... More 

Nashik, India
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 27, 2015

Florence inn : We stayed here 2 nights.301 & 307 It is located in one of the lane of Karol Bagh, busy Market but still very quiet and good sleep. Clean room with all amenities. Good Wifi Connectivity . Restaurant is small but staff is helpful and good breakfast taste !!! Friendly and helpful staff, we lost key and once... More 

Helpful?
Thank antiqueabhi
FlorenceTeam, General Manager at The Florence Inn, responded to this review

Dear Guest, Greetings from Florence Hotels!! Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right. Again, I... More 

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