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Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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1,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La's Eros Hotel
See the most recent reviews
Adelaide, Australia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 23, 2013

This is my third stay at the hotel and as always the service from staff is exceptional. They escort you to your room on arrival without the need to wait to check in. This I like. It is strange having someone from concierge in your room but its better then waiting behind a smelly business guy who has been in... More 

Was this review helpful? Yes
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's -Eros... More 

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 20, 2013

This place just isn't up to the standards of the other Indian 5-star hotels. The service was nice and friendly. The staff in the Horizon Lounge (club level) were good. But I placed a short local call from the room's phone and was charged $100! Incredible, insulting, never again will I stay there.

Was this review helpful? Yes 1
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's -Eros... More 

Colorado Springs, Colorado
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed August 20, 2013

This was the 2nd New Delhi trip: and decided on this 5-star property(before Oberoi). I chose this hotel because of the Executive Floor (Horizon Club). Check-in after arriving from the States was not great: some confusion, but resolved with Night Manager. Room comfortable with appropriate five-star amenities. I was expecting good service: but was pleasantly surprised with outstanding service in... More 

Was this review helpful? Yes
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's... More 

New York City, New York, Usa
1 review
5 of 5 stars Reviewed August 18, 2013

I recently stayed at the Shangri La Eros. It was an excellent experience. I used the 19th floor Horizon Lounge for 3 days of meetings and interviews. The staff was professional, attentive and able to help me with all of my needs. A superior business experience (and a great pool for early morning laps).

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 16, 2013

We stayed in the Shangri-La Eros New Delhi in July 2013 for one night. The experience was excellent. The room was tastefully furnished with a good selection of toiletries. The gym & spa were very good. We joined the Horizon club membership which entitled us to food & drinks at a competitive rate. In the evening we ate in the... More 

Was this review helpful? Yes
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's -Eros hotel,... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013 via mobile

The hotel is of a good 5* standard. We stayed for 5 nights and had only breakfasts booked in the hotel yet ate one lunch and dinner at the hotel as well. The breakfasts were good, with a selection of both western and Indian foods. The food was westernised but good I especially enjoyed the fresh juices and dosas. The... More 

Was this review helpful? Yes 1
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's -Eros hotel,... More 

Newcastle
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 11, 2013

I stayed here with my son and we loved it! The staff are incredible, the level of service was exceptional throughout the hotel. The pool attendant brought cold towels and drinks every 10 minutes, the staff in the club lounge were brilliant and attentive. The food was great, the rooms were lovely and it was the best hotel we stayed... More 

Was this review helpful? Yes
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's... More 

Swansea, Uk
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 8, 2013

Stayed in a club room. Really well looked after. Rooms are very good, only down side is there is no separate shower. Rooms themselves are spacious, clean with lovely linens. Excellent location. Sights are very easily accessible. Great breakfast. Gym is very well equipped. Participated in the yoga class on the Saturday morning which was complimentary. This was excellent. Breakfast... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's... More 

London
Top Contributor
164 reviews 164 reviews
45 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed August 6, 2013

My third visit to this hotel and we were not let down. Nice rooms, consistency of service and very efficient ! Excellent breakfast and I must mention Lucky the breadman who goes round offering a selection of bread from his breadbasket. Such a courteous man and he insisted that we have a special concoction of a vegetable juice mixture which... More 

Was this review helpful? Yes 1
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

It has the best location in the city. I felt very safe and comfortable in the 2 weeks that I stayed with them. All staff were extremely warm and friendly. My room attendant, Sanjay Kumar, did an excellent job in making sure my room is always tidy. I also loved the variety of fresh flowers in my room. A superb... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's... More 

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#10 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#13 Romantic Hotel in New Delhi
#16 Business Hotel in New Delhi
#18 Family Hotel in New Delhi

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