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Shangri-La's Eros Hotel

#23 of 664 Hotels in New Delhi
Certificate of Excellence
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Horizon Club and Suites
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1,935 Reviews from our TripAdvisor Community

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Paphos, Cyprus
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

A wonderful hotel with first class service and food. Breakfast excellent and evening buffet catered for every taste imaginable. The only downside was our room was on the 19th floor next to a kitchen which was very noisy early in the mornings. Apart from that we had a wonderful two day stay.

Helpful?
Thank foodforthought60
County Donegal, Ireland
2 reviews
5 of 5 stars Reviewed yesterday NEW

I spent 1 week at this hotel-December 1st to 7th incl.2015.It was a most memorable and enjoyable stay.The room that I was given was spacious,superclean and very comfortable.It was serviced every morning and was a joy to return to each evening after a day's sightseeing.Breakfast at the Tamra restaurant every morning was a lavish affair,setting me up for the entire... More 

Helpful?
Thank Derry M
Mumbai (Bombay), India
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

yes the standard off the hotel is pretty good but I guess i was unfortunate to get a really bad room, as informed by the front office since the hotel was sold out. The room & bathroom was outdated and the bed was also broken, since I had to spend only one night I didnt bother much The good part... More 

Helpful?
Thank dmittle
Parkton, Maryland
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spend several nights in this hotel The rooms were very comfy. We were there in the winter. During the winter New Delhi has the worst air pollution in the world. The hotel has an air condition system which filters this out. Their breakfasts were included and were the most lavish I had every had. They made masala dosas to... More 

Helpful?
Thank divermom3
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at ShangriLa for 5 nights during our stay at Delhi. Its at a good Location. And the Hotel is wonderful. We had breathtaking views from our Hotel Window. Could even see India Gate - if there wasnt much Fog. The rooms are good - but i felt that there was a mositure smell. My husband however couldnt smell... More 

Helpful?
Thank Avisha T
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

They have perfected the art of hospitality business. I stand corrected from my earlier review which was mainly on focussed on their reservation experience I faced while evaluating hotels in New Delhi before my visit. I'm sure they will step up measures to correct that as well. Stayed there for three nights to spend the wedding anniversary starting the Christmas... More 

Helpful?
Thank soumit n
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. We are happy to hear that we have consistently been able to delight you with our hospitality and services and provide you with a pleasant stay experience. Glad to know that you loved the room upgrade and enjoyed the breakfast spread at Tamra. If given an opportunity we would love... More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

After a few days in India I was longing for some good Italian food . Sorrento is that and much more, the head Chef Luigi Ferraro is a master, his food is authentically Italian. Some of the best Italian I have had anywhere in the world. Luigi was only to eager to make sure our visit was world class, we... More 

Helpful?
Thank Patricia B
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for the recommending Sorrento.We are indeed touched. It is heartening to receive such encouraging feedback about Chef Luigi as well as the service standards that we strive to maintain. Thank you once again for your feedback and we would be delighted to welcome you again on your next visit to New... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

The property was true to its Shangri-La brand name. Location of hotel right in the centre of New Delhi. The staff is very courteous and takes care of you all throughout. Rooms are clean although a bit small. Good Wifi signal. Good lobby space, breakfast was great with lot of varieties.

Review collected in partnership with shangri-la.com

Helpful?
Thank nitish999
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us.  We are pleased to learn that you had a comfortable experience while staying at the hotel and appreciated our hospitality and services.  Thank you once again for your feedback and we would be delighted to... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for 3 nights of pure luxury in arrival in India. The hotel is a haven where you can enjoy the peace and quiet not found outside in Delhi! The basement spa is heavenly with insanely good massages and I even had exclusive use of the steam room/sauna/jacuzzi both times I went! The breakfast buffet caters for tastes... More 

Helpful?
Thank Naomi H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property.  We shall surely convey your positive feedback to our staff. The entire team of... More 

Amsterdam, The Netherlands
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am a huge Shangri La fan, but somehow this one was rather disappointing. The lounge area is not as big and luxurious as I am used to, there is not really a nice place to sit to have a drink at night or during the day. The rooms are luxurious, we booked a normal Horizon Club room, but we... More 

Helpful?
Thank CarolienRozema
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.  Your constructive observations about the seating arrangement in the Lounge are well noted. Your comments about the level of engagement of the staff is valuable and will take this up as a training need going... More 

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