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Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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1,192 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed as a family of 6 and had an exceptional stay. The service was fantastic, rooms, dining, pool and spa were all 2nd to none. We utilised the horizon club which we would highly recommend. Thank you to all the staff for making our stay pleasant and memorable (especially Lucky and Pretti).

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Adelaide, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 2 nights at the end of our trip in India and it was just perfect. The location was great and the hotel staff made it an incredibly enjoyable stay. The food was brilliant, the bed was so comfortable and there is a great spa/gym set up. If you can extend your budget then this is a... More 

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had a wonderful stay with us. Delighted to know that the found our staff friendly and hospitable, food quality brilliant and the bed very comfortable. Also happy to learn you found the hotel centrally located. Your encouraging words mean... More 

Dublin, Ireland
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for two nights with my boyfriend recently. It is a lovely hotel in Connaught Place which is a terrific, central location in Delhi. The hotel is comfortable and stylish with a nice bar and restaurant. The room was immaculately clean with plenty of toiletries provided. Unfortunately, I succumbed to sickness once I reached Delhi but the hotel... More 

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Delighted to get your nice review about your stay at our hotel. Thank you for your lovely feedback. Very pleased to learn that you found your room immaculately clean, well appointed with generous supply of toiletries and you had a comfortable stay experience.Also happy to learn that you found the the staff responsive and caring and looked after... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It's my second visit to Shangri-La's Eros in New Delhi. It's a typical Shangri-La: comfortable, quiet and classy. Nice rooms, comfortable bed, service close to impeccable. All personnel I've contacted with was friendly and efficient. Restaurant is good, with a good choice of tasty food. Overall price/quality is excellent. My advice: if you get offered an upgrade - accept it.... More 

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us. We are pleased to learn that you had a pleasant stay experience at Shangri-La's - Eros Hotel, New Delhi. We are also glad to know that you found the rooms cosy and well appointed and staff attitude friendly, efficient and service standards impeccable. Also glad to know... More 

Hyderabad, India
Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The good: 1. Centrally located: close to all the tourist attractions in Delhi. This area is one of the greenest parts of delhi. 2. Rooms: The premier room we stayed at was large and comfortable with separate tub and shower area and a walk in wardrobe. 3. Food: Excellent breakfast and dinner bufffet. The thai red curry was the best... More 

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Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean, quiet haven in the hustle and bustle of Delhi. Great location , super friendly staff, luxurious spa with plenty of treatment options. In winter a soak in the jacuzzi was a great way to end day. I had a few different massages during my stay depending on what I felt I needed. All were superb

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your nice review and very pleased to learn that you had a comfortable stay with us and found the staff warm and friendly. So happy to learn that you enjoyed the Spa and all the treatments by our trained therapists. Also delighted to learn that the hotel's central location made your stay even... More 

Denp
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

we stayed here just for one night, after having arrived at night from Singapore. All well organised, clean hotel. Just a bit different than the shangri la's we are used to stay in. (jakarta, surabaya etc). It is a bit old, a bit poor.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your review and noted your frank and forthright feedback. Glad to know that you enjoyed your stay and found the hotel well appointed and clean. We have planned refurbishment plan in place and we sincerely hope to bring up the hotel to your expectations once completed. In case your travel brings you to Delhi ,do... More 

mumbai
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for four nights and five days ....we were 26+ of us...occupied 13+ rooms...excellent experience. Wide spread of breakfast,excellent quality, good housekeeping, and courteous staff. Worth its price in the heart of the city, centrally located in the best locality of New Delhi. Will stay again if opportunity arises.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your lovely feedback and encouraging comments. Very pleased to know that you had an enjoyable stay and you were delighted with the generous breakfast spread, good service standards, found the staff courteous and you were pleased with the hotel's wonderful location, close to shopping areas and key sight seeing landmarks. Look forward to welcoming you... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We had a great stay at Shangri-La, particularly with the romantic bliss package. I got flowers on arrival and a couples massage was included. It was a nice way to start out stay in India before a budget tour. The spa was nice and our particular favourite was the buffet lunch/dinner, food is fantastic. The only issue we had is... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing Shangri-La's- Eros Hotel for your recent stay and taking time out for sharing your valuable feedback with us. Delighted to know that you enjoyed the Romantic Bliss package and the inclusions. Happy to learn that you relished the buffet spread for lunch and dinner at Cafe Uno and loved the Spa experience. We sincerely... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is fantastic. Very conveniently located. The breakfast spread is the best with an excellent variety of cuisine. The staff is extremely polite and helpful. Rooms are very spacious. The room service is very expensive though.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for such a wonderful review. It is gracious of you. Pleased to learn that you found the hotel conveniently located, overall standards fantastic, the breakfast spread generous and delectable and the room spacious. Happy to know that you found the staff helpful and polite. Your warm and heartening comments have been shared with the... More 

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#10 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#13 Romantic Hotel in New Delhi
#16 Business Hotel in New Delhi
#17 Family Hotel in New Delhi

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