We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 594 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Family Fun Suite Package
Save Saved
You added Shangri-La's Eros Hotel to your Saves list
Shangri-La's Eros Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
85%
Ranked #19 of 594 hotels in New Delhi
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Kwonger Grande Prairie, Canada
Write a Review

844 people have reviewed this hotel

Traveler rating
    423
    293
    79
    34
    15
See reviews for
120
196
82
321
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Grande Prairie, Canada
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Excellent property in the middle of Delhi. The hotel is modern and staffed with very professional people. Food at the hotel exceeded expectations. My only complaints relate to the washroom as the design of the tub lead to water dripping out onto the floor and the toilet was powerful to the point that it created a lot of splash-back onto... More

Was this review helpful? Yes
Palm Harbor
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a beautiful, upscale and worth the five star hotel. Our corner room overlooked the president's palace, and had very comfy beds and all the expected amenities. The restaurant was good, food tasty, and ambiance great, but the prices are high with an over 25% tax on orders. The staff is efficient if a bit reserved at times, but... More

Was this review helpful? Yes
Manama, Bahrain
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I spent 9 days and nights on planes, trains, cars, rickshaws and camels. This hotel was just what we needed to end the trip on. The staff are very friendly and helpful. The room, which was on the 18th floor, was great. Nice and comfortable.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful comments with us. We are pleased to know that you had a comfortable stay at Shangri-La's - Eros Hotel, New Delhi after a hectic travel schedule across the India. Glad to learn that you found our staff helpful and courteous and the rooms comfortable. Your encouraging comments have been shared with the... More

Winchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

An exceptionally beautiful and clean hotel and very helpful staff. Very attractive dining area and wonderful selection of food with extremely helpful service. Would highly recommend this hotel to any traveller visiting Delhi.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your heartening comments with us. We are pleased to know that you had a wonderful stay experience and enjoyed our hospitality and services. Glad to learn that you found the hotel well appointed, our staff responsive and the buffet spread at the All day Dining... More

malaysia
Top Contributor
142 reviews 142 reviews
86 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had the opportunity to stay at the Shangri-La Eros Hotel in Delhi twice on a 2 week period with my group of family members as they usually stay at Shangri-La whenever they travel globally. I was impressed with the level of security, the friendliness of the staff from the concierge to the front desk staff and the excellent housekeeping... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your frank and forthright comments with us. We are pleased to know that you had a pleasant experience staying at Shangri-La's - Eros Hotel, New Delhi and enjoyed our hospitality and services. Glad to learn that you were impressed with the security standards at the hotel, delighted with the attitude of the housekeeping, concierge... More

Troon
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Well positioned hotel, no complaints. Staff were very friendly especially Lucky who always had a bright smile and extremely attentive, his service was first class. Hotel could do with a refurbisment but this would not put me off staying their again

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your delightful comments. We are pleased to learn that you found the hotel well located, the staff helpful and friendly and our service standards exemplary. Your wonderful comments have been shared with the entire team, especially with Lucky - The Breadman at our All Day Dining restaurant - Cafe Uno and we look forward... More

Saint Paul, Minnesota
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 2 nights upon arrival to India. It is beautiful, very well maintained, and the food (breakfast buffet especially) in the restaurant is fabulous. The rooms were very nice and comfortable. I wish we could have stayed longer. No complaints!

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your heartening comments with us. We are truly delighted to learn that you had a wonderful experience while staying at Shangri-La's - Eros Hotel, New Delhi and enjoyed our hospitality and services. Glad to hear that you found the hotel luxurious, the food spread at the All Day Dining restaurant - Cafe Uno delectable... More

London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed here one night but it was a very good experience. We arrived after a long flight and they checked us in quickly and let us into our room at 11am. The hotel was very comfy and had everything we needed to get over our flight and everything you expect from a Shangri-La hotel (decent room, fast free... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We are delighted to hear from you. It gives us immense pleasure to know that you had a pleasant experience during your stay at Shangri-La's - Eros Hotel, New Delhi. Glad to learn that you found the hotel comfortable, rooms well appointed with all the requisite amenities, enjoyed the provision of complimentary high speed internet access and found... More

Moscow, Russia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Hotel is build in 90's and it looks like there were no renovation since tере times! Smell in rooms (especially #2117 3-5 april) is terrible. Quality of food in both restaurants is disgusting. The only that worth visiting - spa! Very good massage!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi. We sincerely apologize for the inconvenience caused to you during your stay. Your constructive observation about the food at our restaurants has been duly noted and will be reviewed on priority. However, we are pleased to learn that you enjoyed the treatment at The Spa... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I spent 4 days in this hotel, at the beginning of April. Security is excellent, and there are always plenty of staff at the door to help with anything you might need - all the staff are extremely polite and helpful. Room was not very big - quite tight - but had everything I needed and a good bathroom with... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your kind words of appreciation with us post your recent stay at our hotel. We are pleased to know that you had a wonderful experience at The Spa at Shangri-La and enjoyed the Spa treatments. We are also happy to learn that you found our security measures outstanding and staff helpful and friendly. If... More

Been to Shangri-La's Eros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Eros Hotel

Also Known As:
Shangri La Hotel New Delhi
Hotel Shangri-La
Shangrila Hotel
Shangri-La Hotel New Delhi
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#16 Business Hotel in New Delhi
#17 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Official Description (provided by the hotel):
A traveler's delight in the heart of the city. Ranked as one of the best Luxury Hotels in New Delhi, Shangri-La's- Eros Hotel, New Delhi is the preferred address for guests around the world. The hotel is centrally located in the heart of New Delhi, in the midst of beautifully landscaped gardens, with superb recreational and business facilities, providing a blissful retreat for the discerning traveler. The hotel is in close proximity to the tourist and commercial hubs in Connaught place and the Central Government ministries including the North Block, the South Block and the Rashtrapati Bhavan. Shangri-La's - Eros Hotel, New Delhi is just a 30 minute drive from Indira Gandhi International Airport. It offers premium accommodation in its 320 well appointed rooms and suites with exquisite interiors complimented with the highest quality of service standards. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, HotelTravel.com, Tingo, Venere, Cheap Tickets, TripOnline SA, Otel and Agoda so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Shangri-La's Eros Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.