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Shangri-La's Eros Hotel

#20 of 618 Hotels in New Delhi
Certificate of Excellence
5.0 of 5
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Shangri-La's Eros Hotel
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Ranked #20 of 618 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
gemine b Copenhagen, Denmark
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1,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copenhagen, Denmark
Top Contributor
90 reviews 90 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel twice now, for business or pleasure it is well suitable. Likes: - excellent service - new restaurant which is far better the older one. Lunch buffet prices are exorbitant and the hotel should really re look at this. - nice pool area Dislikes - too many people bothering you in your room, shoe shiner,... More 

Was this review helpful? Yes 1
Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

First time to India try shangri la .....the moment you enter a young lady welcomes you with a gracious smile ike she was just waiting for you.The reception staff is very well trained speedy check in unlikely the other hotels. Rooms are a little outdated but very comfortable,hotel is situated in the centre of the city ,concierge services are best... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your nice feedback and for recommending our hotel. Very glad to know that you had an enjoyable and comfortable stay with us and you found your room comfortable,Concierge services outstanding, Reception staff well trained and you were pleased with the hotel's central location. Look forward to welcoming you to your 'home' at Shangri-La's- Eros Hotel,... More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife & I spent two nights at the Shangri-La Eros in April 2015. After spending ages selecting between the various hotels in Delhi, we went for this one as we always rate Shangri-La hotels. This again ticked every box which one would expect from this hotel group. All aspects were to the usual high standard: room (size, cleanliness, aspect,... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. So pleased to learn that you found the room clean and spacious,... More 

Milan, Italy
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Taking the opportunity of a Jade Golden Circle card recently obtained I made my first stay at a Shangri La hotel. I had the opportunity in the past to see it and I was always attracted and now I can confirm that the original idea was correct. The hotel loos a little old fashioned with classic furniture in the room... More 

Was this review helpful? Yes 2
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your lovely feedback and encouraging comments. Very glad to know that you had an enjoyable and comfortable stay with us and you were pleased with the overall service at the hotel.Happy to know the you loved the dining facilities. Look forward to welcoming you to your 'home' at Shangri-La's- Eros Hotel, New Delhi in not... More 

Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed in the hotel for 2 nights. My room was on the 18th floor. The view from the window was very nice. Rooms are cozy and nice, the space in the room is apt (not more not less). Same goes for the bathroom. Staff at the hotel is very nice and courteous. Breakfast is served from 7am onwards, which... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. So pleased to learn that you found your room nice and spacious,... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was a bit sceptical to start with but booked with them since a colleague wanted to do so. Their arrival service at the airport and the hotel itself was warm and very efficient. Good quality cars to transfer from and to the airport at a reasonable cost. The breakfast was the best I have seen in India with a... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your lovely feedback and for recommending our hotel. Very glad to know that you had an enjoyable and comfortable stay with us and you were pleased with the the airport transfer services.Happy to know the you loved the dining experience at Tamra. Found the breakfast and lunch spread outstanding, food delectable, service polite and helpful... More 

Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at Shangri La's Eros Hotel, New Delhi for 3 nights. Conveniently located at Connaught place. Safe and secure considering I was a woman travelling to New Delhi for the first time. Staff was courteous and hospitable. Rooms space is just about fine. I stayed at Room 321. I was woke up in the night to some drilling noise... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share this feedback and for recommending our hotel. I am glad to know that you enjoyed the stay and were delighted with the overall experience. Pleased to learn that you found the location of our hotel very convenient and the breakfast experience at Tamra outstanding. Happy to know that... More 

Nyc
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

If you are looking for a hotel that anticipates your needs- you have found it...the staff was professional , courteous and a pleasure to engage with. This by far was one of the best hotels I have stayed in. The breakfast buffet was filled with infinite choices, dinner was delicious. The hotel itself was stunning and immaculate....I suggest hiring the... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you found the staff warm, efficient and courteous. Your gracious comments about the Concierge service are truly appreciated. Glad to know that you found the breakfast experience... More 

MYSORE
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is centrally located with respect to sight seeing places.My stay is very comfortable.I prefer to select this hotel next time and tell my friends to select this hotel during their visit to Delhi

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. So pleased to learn that you found the hotel conveniently located. Your... More 

Vantaa, Finland
Top Contributor
69 reviews 69 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

When you walk into this hotel, the first thing you see is the beautiful entrance hall, which gives you an idea that you are in a five star hotel. Unfortunately that is not totally true. The hotel is dated. Especially the rooms. We had a Club room with the free entrance to the lounge services. Nobody in the reception told... More 

Was this review helpful? Yes 2
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay. Your constructive observations with regard to the Horizon Club room facilities not been shared are well... More 

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