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Shangri-La's Eros Hotel

#23 of 643 Hotels in New Delhi
Certificate of Excellence
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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1,514 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed yesterday NEW

The answer is when it is in Delhi. I elected to stay at the Shangri-La Eros hotel in Delhi on a business trip because of my fantastic experiences at SL hotels throughout East Asia. I have stayed many times in SL hotel's in 6-7 different locations. In fact, the SL chain of hotels is amongst my favorite hotels in East... More 

Review collected in partnership with shangri-la.com

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New Delhi, India
1 review
5 of 5 stars Reviewed yesterday NEW

One of the best hotel in Delhi..Beautiful location very friendly staff. I would like to thank front desk team,specially Prashant, Smruti and Deepanshu for their hospitality.My suggestion always take high floor and corner rooms.Amazing View.

Review collected in partnership with shangri-la.com

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Campbeltown, Scotland
Level Contributor
78 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved our stay at the Shangri-La. It was luxurious and staff extremely friendly. We upgraded which was well worth it - free buffet, drinks, club room etc which was fantastic. The service was excellent - we were treated like royalty! Although a little slow at times bringing drinks. The food and drink quality and selection were brilliant. Rooms spacious,... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your wonderful feedback on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to know that we were able to provide you with a wonderful stay at the hotel. Glad to know that you appreciated the room upgrade offered to a club room and... More 

Nagpur, India
1 of 5 stars Reviewed 6 days ago NEW

These guys will ask you if you like to change your room then the go to your host by saying that you want to change your room because you don't like the room provided. Be aware. Also i got asthma attack around 2 AM and security persons saw me going out from hotel when i came in even after telling... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi. We sincerely apologize for the inconvenience caused to you during your stay at the hotel. We have shared your feedback and concern with the management and have strongly taken up the issue with the concerned colleagues. However we do hope that you would provide us... More 

2 reviews
2 of 5 stars Reviewed 6 days ago NEW

We'll apparently this hotel is a perfect example of how a good property is , when the management is weak , just isn't enough for a 5 star category of hotel .I beg to say that the hospitality is and should be managed by an efficient manager who keeps check on its staff ,this hotel is not close to even... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your comments with us. We sincerely apologize for not being able to delight you with our hospitality and services at the hotel. Do send us your contact details at slnd@shangri-la.com for us to get in touch with you personally. Kindest regards, General... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed in Shangri la Eros for 4 nights in July with my sister on a holiday visiting India on a multi city trip. The hotel was fabulous. We splurged for the horizon club extra. Well worth it. Upper level rooms, quiet, horizon club food and drinks complimentary every night of which we made very good use. The room was impeccable.... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from. Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful words of appreciation with us. We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience at the... More 

Singapore, Singapore
Level Contributor
68 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 1 week ago

The Shangri La at Connaught Circle is great value for this chain - not one of the most well-appointed Shangri La's but it has the same service level. The gym and outside pool are good, the restaurant buffet selection is huge although the bar is almost non-existent. The hotel cars have inbuilt wifi which is a rare but excellent service... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We are pleased to hear that you had a comfortable stay experience at the hotel. Happy to know that you found our Health Club and pool area refreshing and the rooms at the hotel well... More 

Lafayette, Louisiana
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Great experience - The FO manager Aditya Sharma went out of his way to make our stay super comfortable. The service and the staff at this hotel was exemplary. I think the Luxury hotels in the US need to take a lesson in hospitality from India. Hrishikesh took great care of our family ..

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Many thanks for sharing your kind words of appreciation with us. So happy to know that our service associates - Aditya and Hrishikesh took great care of you and made you feel at home. Your heart warming comments have been shared with the entire team and we hope to see... More 

New Delhi, India
1 review
4 of 5 stars Reviewed 1 week ago

Had buffet dinner at Tamra Restaurant in Shangri-La New Delhi. Food presentation is good and so the variety. Buffet has good choice of of Salads ,Grill,Sushi and traditional North Indian food. Highly recommend this restaurant.

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for visiting our hotel Shangri-La's - Eros Hotel, New Delhi and for recommending our all day dining restaurant - Tamra. We are pleased to hear that you liked the wide range of our buffet selection and enjoyed our hospitality. Your positive comments have been shared with the entire team at the restaurant and we hope to... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for five nights during my Golden Triangle tour. Upgrade to Horizon Club and you won't have to buy dinner or drinks somewhere else. Very nice atmosphere with great views of the city. Located in Connaught Place which is a lush, green oasis.

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. It gives us immense pleasure to know that we were able to excite you with our hospitality and services and provide you with a wonderful stay experience at the hotel. Happy to know that our Horizon Club room stay was well suited to your needs and you found the overall... More 

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