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Shangri-La's Eros Hotel

#24 of 626 Hotels in New Delhi
Certificate of Excellence
5.0 of 5
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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Ranked #24 of 626 Hotels in New Delhi
Certificate of Excellence
A recent review
5 of 5 stars reviewed today
Laila K Sydney, Australia
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1,445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

One of the best hotels i have stayed so far, excellent service, very helpful staff, close to most shopping and attractions, clean room, i felt like myself at home. The breakfast buffet is awesome, lots of variety!!!

Was this review helpful? Yes 1
birmingham uk
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Shopping, sight seeing ... all within very easy reach. A good central location and you miss out some of the dreaded Dehli traffic. We went shopping and sight seeing, two women on their own, safe clean area. Hotel was fab. Breakfast was amazing, staff very helpful and polite. Horizon club rooms are great, free cocktail hour, drinks.......

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had my first night after marriage at shangrila. Welcomed by a cake and bouquet of flowers they gave me a good start. The lobby is very quite. You can sit for hours enjoying a cup of coffee. Very much centrally located in Delhi, they offer good ambience, friendly staff, good room service and in dining services are really more... More 

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Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay in Eros hotel for twice for my two trip in India at Dec'14 and March'15, both around 1 week, the place is quite, room is comfortable and neat, located in the centre of the city, very safe. The breakfast is great, and the service is warm, I love it.

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Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your lovely comments with us. We are so pleased to hear that you found the hotel to a peaceful retreat and liked the clean and comfortable rooms. Glad to know that you loved our breakfast buffet spread at the all day dining restaurant - Tamra. Your encouraging comments have been shared with the entire... More 

Barrow-in-Furness, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in April 2015 for 2 nights and we visited Agra by the fast train to see the Taj Majal (fantastic sight, not to be missed). The Shangra LA Eros is in the heart of New Dehli and is close to the station and the Airport. The taxis are cheap so they are the best mode of transport to... More 

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Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us. We are so pleased to hear that you found our hotel convenient and within close proximity to Railway Station and the International Airport. Happy to know that you felt comfortable with the hotel driver who took great care of you and made you feel at home. We... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Staying in New Dehli during record breaking heat wave. We knew this was summer in Dehli so selected Shangri la Eros as I had an excellent stay previously. Staff are attentive and focused upon ensuring every comfort etc. Bharat in the lounge is particularly helpful- all staff go the extra mile. A great experience.

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us. We are so happy to hear that you have always had a pleasant experience while staying with us and have enjoyed our hospitality and services. Your generous comments have been shared with the entire team and especially with Bharat from the Club Lounge who took great care... More 

Dehradun, India
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The people managing the unit be it at the front desk, restaurant or service desk are quite drab and does not seem to have the zeal and energy to welcome a guest. WHY SO??? A salad requested for on 22nd dinner time comes 15 minutes after I finished my dinner. No assistance during dinner time, break fast time. Front desk... More 

Review collected in partnership with shangri-la.com

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Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize for not being able to delight you with our hospitality and services. Your constructive observations regarding our service associates has been well noted and shall be taken up as a training need... More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

To start with the good parts – the Shangri La breakfast is the best I have ever had in any hotel in the world. The choice, quality and service at breakfast is literally the best you could ask for. My only complaint is the potential to put on several pounds after a few days! The hotel caters for continental, western,... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We are so pleased to hear that you loved our all day dining restaurant - Tamra, relished the vast buffet spread and appreciated our hospitality. However we have your constructive observations regarding the hotel refurbishment... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Third time I have used this hotel and on every occasion the staff have been great. The hotel is undergoing some renovations at the minute however these are well hidden and the staff is working hard to minimise the impact. I had a great driver, Kranti who was very knowledgable and helpfull. I look forward to returning later this year.

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel in New Delhi. We are so happy to hear that you have always enjoyed your stay with us and have appreciated our hospitality and services. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again. Kindest... More 

Christchurch, New Zealand
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everything is so good about this hotel. The rooms, staff, location, service everything. We were here in April for 6 days and had a wonderful time. Every colleague of mine praised them for being nice and helpful. It can be recommended anytime. Will definitely visit again soon.

Was this review helpful? Yes 2
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your heartening comments with us. We are so grateful to learn that you had a wonderful experience while staying with us and appreciated our hospitality and services. Glad to know that you found the hotel to be centrally located and had great... More 

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