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Shangri-La's Eros Hotel

#21 of 616 Hotels in New Delhi
Certificate of Excellence
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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Ranked #21 of 616 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
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1,338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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toulouse
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

The best thing about this hotel was its location. The room itself was very nice, although a bit expensive for what it was ( again you pay for the location) . The hotel sent a driver to pick us up from the airport, but it took us 20 minutes to find him since he didn't have a sign with our... More 

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New Delhi, India
1 review
3 of 5 stars Reviewed yesterday NEW

Overall not a bad hotel and breakfast is vey good.but our experience was spoiled by the fact that the price of fries more than doubled from the poolside to outside the bar. Never in all the expensive hotels we've stayed in have we paid in excess of £40 for 4 bowls of plain, frozen fries. During our 2 minute walk... More 

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Hales, Cheshire
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed here with our family, using it as a base for day tours. The breakfast is amazing. Out if this world in terms of choice and quality. We had lunch on the first day by the pool where we ordered a main dish of paneer and also ordered some chips as extras for the children. The prices on the... More 

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Kerman
1 review
5 of 5 stars Reviewed 2 days ago NEW

we stayed for 5 nights at lovely Shangri -la ,every thing wad fabulous.The staff were so helpful full of energy and enthusiasm.Breakfast was complete and full of options for each taste,The hotel is close to almost every thing even we had a view of Indian gate from out room.:))

Review collected in partnership with shangri-la.com

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We loved the staying at this hotel. Everything is great. At the reception, you can ask for Disksha to take care of you she is very caring and nice and will give you great advise! Nice views from the room and from the Lounge at 19th floor. You have security at the entrance. The only thing is that the prices... More 

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Pune, India
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent Front desk team, makes u comfortable . Food at Tamra is one of the finest. Housekeeping staff at your services and their manager ensuring the guest are attended and services is not lip service... Keep it going

Review collected in partnership with shangri-la.com

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Lagos, Nigeria
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Shangrila Eros Hotel while attending a conference holding at the hotel. It was my first trip to India as well hence I had pretty mild expectations. However i was impressed beyond measure. The rooms were well decorated and cleaned. Fresh fruits were brought everyday and cleaning was done twice a day. The driver who picked me... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
Los Angeles, California
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After a nearly 30 hour trip I arrived at the Shangri-la hotel. The service was amazing from the start. My first visit here and the staff was very professional. The front desk agent offered me to buy access to the executive lounge, which I did. Great recommendation. They serve breakfast and happy hour. During breakfast it was not very busy,... More 

Was this review helpful? Yes 2
Porto, Portugal
1 review
4 of 5 stars Reviewed 5 days ago NEW

It was a business trip...thank you to Saachi at the front desk, Ankit and Gautam at the restaurant to make it such a pleasant stay. I will be back for sure! It is a pleasure to be able to feel home when you are in a business trip Thank you so much!

Review collected in partnership with Shangri La Hotels

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share this feedback and for recommending our hotel. I am glad to know that you enjoyed the stay and were delighted with the overall experience. Your gracious comments about Ankit, Gautam at Tamra and Saachi at Front Desk are much appreciated. My colleagues and I look forward to welcoming... More 

Contributor
17 reviews 17 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Shangril La is a hotel of quality. In every way its is efficient. Check- in is quick and returning guests get a (albeit computer-generated) personal touch - some biscuits in my room and a welcoming letter on my third visit. Rooms are modern, well maintained and comfortable. Club room members have access to a lounger serving free drinks in... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review which we appreciate immensely. We are so pleased to learn that you had an enjoyable stay. Delighted to know that you appreciated the quality of our service and found the rooms, modern and well appointed.Also happy to know that you were pleased with the Spa and Gym facilities at the hotel. Your... More 

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