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All 606 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Horizon Cub and Suites
Shangri-La's Eros Hotel
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Ranked #19 of 606 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Michael-Se Sydney, Australia
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1,103 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
80 reviews 80 reviews
37 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 4 nights in a standard room, and we found everything to be excellent. The room was spacious and well furnished. Front desk staff were excellent, and helped me with a problem I had registering an Indian SIM card I had just purchased for my phone. Breakfast was wonderful, with everything you would expect at a 5*... More

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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for 3 nights and I would thoroughly recommend it, the management and staff made you very welcome and the rooms were excellent. Breakfast in the Cafe is well worth it and it is in a great spot to get around Delhi.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your lovely review and for recommending our hotel. We are very pleased to learn that you had a comfortable stay with us, found the room quality excellent and enjoyed the breakfast at Cafe Uno. As mentioned by you, our hotel's central location is much appreciated by many of our guests. If your travel... More

Brisbane, Queensland, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This is my second stay at a top hotel in Delhi,and although not quite so luxurious as the Taj Mahal I found it as nice and perhaps a little more enjoyable as I didn't have to maintain quite so high a personal standard. Security was paramount as always,reception fastidious room great once again no mention of our early(5 hrs) checkin... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your nice review and very pleased to learn that you had a comfortable stay with us. We are so glad to learn that you enjoyed the Horizon Club facilities and found the breakfast generous and the dinner experience memorable. Happy to know that you found the safety and security of the hotel standards... More

Southampton
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall the hotel was very nice but there were some elements that the hotel could have improved on in terms of customer service. My Wife and I arrived at New Delhi airport just after 1:30am and we arrived at the hotel at around 3:40am. They seem to have flights right through the night so the airport itself was incredibly busy.... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and kind words of appreciation. We are very pleased to learn that you had a comfortable stay with us, found the Suite quality excellent and the breakfast experience at the Horizon Lounge very enjoyable. Our apologies for the noise disturbance due to the ongoing refurbishment and also for your experience at... More

Melbourne, Australia
Top Contributor
52 reviews 52 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel with the business package including Horizon Club. The hotel is very centrally located, and the staff are extremely helpful and courteous. The food standard and service in the restaurant, Club Lounge and room service was excellent, though somewhat pricier than Bangalore or Agra. The room was nicely furnished and the beds and pillows very comfy.... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your nice review of our hotel. We are very pleased to learn that you enjoyed the Horizon Club room and rate inclusive of facilities such as free Wi Fi, breakfast and a Happy Hour and promise to serve you your favorite Pina Colada too at the Lounge. Delighted to know that you found... More

Tettnang, Germany
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel for one night in November 2014. I had booked King size bed and late arrival which had both been confirmed! When I arrived at 11 PM they didn't have the room anymore and even though there was no other customer than our group of 3 it took the front desk more than 20 minutes to... More

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi. We sincerely apologize for the inconvenience caused to you during your stay at the hotel. However this is not quite typical of our usually high standards of service and we sincerely hope that you would treat this matter in isolation and not let it affect... More

Austin, Texas
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed two different nights and have no complaints. Service is excellent and the hotel is very well kept, quiet and centrally located. The restaurant buffet breakfast is fantastic with a huge selection of ethnic and traditional foods. There was a slight disconnect between the front desk and the food offerings in the 19th floor lounge. They don't have food 24... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your positive review and very pleased to learn that you had a comfortable stay with us. Happy to know that you found the service excellent and the upkeep of the hotel commendable. Delighted to read your feedback about our generous breakfast buffet spread at Cafe Uno. Your appreciation means a lot to me... More

London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Visiting India to celebrate my partner's birthday, the Shangri La provided the perfect base from which to explore Delhi and enjoy some R&R. On check in, we opted to upgrade our Horizon Club room to a Golden Circle suite for INR3,000 per night (+ taxes) which gave us a 14th-floor view of the India Gate and Humayun's Tomb (which admittedly... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the Shangri-La for a week visiting the Golden Triangle. Thoroughly enjoyed our stay. Hotel first class for accommodation, food and service. Hotel also arranged car and driver to go to Jaipur and also tour Old Delhi, both of which were first class. We had booked a day trip to Agra with a tour company before we arrived in... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and gad to learn you and had a very enjoyable stay at our hotel. Heartening to know that you were pleased with the quality of the rooms and Food and Beverage choices and standard. I have shared you encouraging words about the hotel car and chauffeur with my Concierge. They were truly... More

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel ambiance is very good, you can see beautiful flower decoration as you enter. Overall Service was great but few times i found some staff members a little hostile. The location of the Hotel is excellent-centrally located very close to CP that is hub for shopping,eating joints ,bar and lounge and has walking distance to Patel Chowk metro station. With... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you were delighted with our floral arrangements and found our hotel location central and ideal for shopping, sight seeing and great for Metro connectivity. Your encouraging words mean a lot to... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi

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