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All 592 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Ranked #16 of 592 hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
nwk84 Singapore, Singapore
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982 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Singapore, Singapore
Contributor
16 reviews 16 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed on business for 3 days. I have stayed in Delhi on numerous occasions and this is by far one of the better if not the best here in my experience. Rooms are new, well furnished and staffs are excellent and extremely attentive. Pleasant stay overall and would definitely stay again. Breakfast buffet is not as lavish as that in... More

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that we were able to satisfy you with our hospitality and services and provide you with a comfortable stay at the hotel. Your constructive observation regarding the noise level from the... More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights and must say never experienced better customer service. Staff are super friendly all around but especially at the Coffee Shop. Eager to get you whatever you request even if outside the buffet spread or ala carte menu. Made our stay so memorable. The food too was superb. Definitely coming back!

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that we were able to delight you and provide you with a memorable stay at the hotel. Pleased to learn that you loved the warmth extended by our service associates made you... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 weeks in shangri-la's in Delhi. It was super. The staff are very friendly. They all speak english. Good breakfast. good varieties and the smile of Seni made the day perfect. Good sweming pool. Vishal one of the life gards was pro.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Many thanks for sharing your kind words of appreciation with us. Glad to hear that you had an enjoyable experience while staying with us and loved our hospitality and services. We are also happy to happy to know that you found the staff friendly and responsive, relished the breakfast spread... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location. I visit this hotel for business and for the first time for pleasure with my daughter. The lobby and the center floor arrangements and beautiful. The rooms on the non Horizon Club Level ( floors 17-19} are muggy and full of mildew and the carpets are old and dirty.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your frank and forthright comments with us about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that you have always enjoyed the central location of the hotel while staying with us. Glad to hear that you appreciated the hotel's Lobby area and the floral arrangements. Your constructive... More

mumbai
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

i was in delhi with my sister for a day and we selected to stay in the suite on the 15th floor!! wow........it was breathtaking the view from the room .......u could actually c most of the city! the room was divided into the sitting area which was neatly organised with all the amenities we needed as well as a... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable and frank comments with us. We are pleased to learn that we were able to satisfy you with our hospitality and services and provide you with a comfortable stay experience at the hotel. Glad to hear that you found your... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights at the Shangri la and had a wonderful time! I would like to highlight the service we received at Cafe Uno - from all the staff, specifically Naveen , Sing Chueng Leung (the Chinese Chef), the Thai Chef and also another staff member (Asian lady service staff)- they were all so kind to us and provided... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We truly are privileged to learn that we were able to excite you with our hospitality and services and provide you with a memorable stay at the hotel. Glad to hear that you loved the warmth... More

Dubai, United Arab Emirates
Top Contributor
196 reviews 196 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We did go to shangri la as a part of our golden triangle tour through india by car and driver,we were asked a deposit of 5000rupees ,which wasnt part of our booking, alos the charges were so high and the refrigerated beverages were too highly prized,we went further to visit ewen older hotels in agra and jaipur m,but the hotels... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. Your constructive observations regarding our pricing for various services at the hotel have been well noted. We do wish to share with you that our pricing is at par with hotels in our competitive set.... More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff are excellent , breakfast is superb and location is good......management really go out of their way to make you feel at home and comfortable.....the suite I was in was also extremely refreshing and spacious.....well done mr farhaat Jamal.....I will definitely be back

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank your for taking time out in sharing your heartening comments with us. We are very touched. We truly are grateful to hear that we were able to delight you with our hospitality and services and provide you with a wonderful stay experience at the hotel. We are glad to learn that you found the hotel well located,... More

New Delhi, India
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a great stay in this hotel : clean rooms, friendly staff, well equipped gymnasium, good food. Everything was there to provide for a smooth stay. We had taken a corporate room, which means that we had acces to the business lounge. Also the lounge had a good selection of food (which is definitely not the case in all... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your warm and valuable feedback on your stay experience at Shangri-La's - Eros Hotel, New Delhi. It means a lot to us. We are truly grateful to get an opportunity to delight you with our hospitality and services an provide you with an enjoyable stay at the hotel. We are... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A great hotel in New Delhi. It's convenient and easy to access the city from the hotel. The food and service is brilliant, whether it's a business or leisure stay. We found the buffet breakfast to be excellent with great choice. Overall the hotel has a touch of the extras that make staying here worthwhile compared to others I've tried... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for providing us with an opportunity to delight you with our hospitality and services. We are grateful to learn that we were able to provide you a comfortable stay experience. Glad to know that you enjoyed the food spread at the All Day Dining... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
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Also Known As:
Hotel Shangri La New Delhi
Shangrila Hotel
Hotel Shangri La Delhi
Shangri-La Hotel New Delhi

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Spa Hotel in New Delhi #10 Luxury Hotel in New Delhi #11 Romantic Hotel in New Delhi #14 Family Hotel in New Delhi #17 Business Hotel in New Delhi
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of the city, Shangri- La's - Eros Hotel, New Delhi is a luxurious retreat for guests around the world. Located in Connaught Place it is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and commercial hubs like the North Block, South Block and government offices. The hotel is well appointed with 320 guest rooms offering a panoramic view of the city from the Club rooms and the Horizon Club. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at our restaurants with extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai servings. Equipped with superb recreational facilities The Spa at Shangri-La and the Health Club are designed to pamper the business and leisure travelers with a host of exciting spa therapies and fitness activities to relax and rejuvenate the mind and body. ... more   less 
Number of rooms
320

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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