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Shangri-La's Eros Hotel

#22 of 620 Hotels in New Delhi
Certificate of Excellence
5.0 of 5
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Shangri-La's Eros Hotel
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Ranked #22 of 620 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Simba2004 Phuket, Thailand
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1,397 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phuket, Thailand
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

We were here for a family vacation, on the first night we noticed there was a leak in the bathroom, as soon as we notified them they didn't hesitate to upgrade us (didn't expect this), which was great service. The breakfast is a lovely spread with ample to choose from, the chefs are very accommodating to any requests, please try... More 

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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

My stay at shangrila new delhi was tremendous dharmendra chauhan and tarun sharda are two persons to remember they actually rocks i would recommend everybody to stay atleast one time and enjoy the great hospitality thankyou so much shangri for your hospitality. Thanku tarun and dharmendra for your great great assistance without you my stay would not be that successful... More 

Review collected in partnership with shangri-la.com

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Gorleston-on-Sea, United Kingdom
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A very good hotel with good service. The breakfast and evening meals were amazing, so good. The food and drink prices (as is the spa) were very expensive, but no more than any other 5 star hotel. The little bakery counter in the foyer is also very good. We paid a bit extra for a club room that gave us... More 

Was this review helpful? Yes 1
Los Angeles, California
Top Contributor
61 reviews 61 reviews
43 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Shangri-La Eros for three nights and had a very enjoyable stay. The property is centrally located and the rooms are immaculate and well appointed. Free WiFi with decent bandwidth is provided throughout the hotel. The hotel restaurant is highly recommended and the staff is very helpful. The only issue I had was an erroneous charge on... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was on a short trip to Delhi n decided to stay at Shangri-La's Eros Hotel. My decision turned out to be a jackpot of comfort, great ambience , excellent hospitality n smashing services provided n offered by the Shangri La's Eros n it's efficient team . Everything about the hotel is commendable, the cleanliness, the friendly n courteous staff,... More 

Was this review helpful? Yes 2
INDIA
Top Contributor
101 reviews 101 reviews
55 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were here on a short family vacation, and we had not doubt that we had taken the right decision to be at the Shangrila. Amazing rooms, lounge and overall Wonderfull breakfast spread. The pool and the health club were very nice. The staff are very helpful and the location of the hotel is apt for shopping and connectivity with... More 

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a perfect oasis of peace and order in Delhi! Everything about the Shangri-La was right: the room, the service, the breakfast, and the executive lounge. The staff were uniformly warm and welcoming, and when the inevitable little problem arose, they solved it instantly and graciously.

Was this review helpful? Yes 2
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and recommending our hotel. We appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the quality of our service and found the attitude of our staff warm and welcoming. Your encouraging words mean a lot to us and I have... More 

Limassol, Cyprus
Contributor
14 reviews 14 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel is nice. Staff friendly and helpful. Fantastic selection for breakfast. One of the best breakfast buffets I've had. Both taxis I've taken for the hotel overcharged us. Make sure you know the price for your destination from the concierge prior.

Was this review helpful? Yes 3
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and recommending our hotel. We appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the quality of our service and found the attitude of our staff helpful and friendly. Happy to learn that you loved the breakfast spread at Tamra.... More 

Sheffield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and I spent just one night here as part of our tour of India this April (2015). Whilst initially very excited to be staying at a Shangri-La hotel for the first time, I am sorry to say that I was somewhat let down. The welcome was fantastic, and the chandeliers and table overflowing with fresh lilies in the... More 

Was this review helpful? Yes 3
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and pleased to learn that you had a comfortable stay with us and you found the room comfortable and the bathroom was well appointed with Shangri-La's signature toiletries. We are sorry to learn that you felt the hotel's Horizon Lounge fell short of your expectations. We will review the same immediately... More 

Greater London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is an efficient hotel where you get big bangs for your bucks. Their airport rep met us punctually at Delhi airport and the car and driver were absolutely fine. The hotel has a lovely lobby with fabulous flowers and a professional and friendly front desk. Sunni was particularly helpful. The Concierge desk was also very helpful in organising cars... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi. Glad to hear that you found the views of Lutyens Delhi from the Horizon Club Lounge on Level 19 quite amazing and enjoyed the Lounge experience..Appreciate your gracious feedback about our colleague Sunny. Glad to know that you... More 

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