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Shangri-La's Eros Hotel

#23 of 643 Hotels in New Delhi
Certificate of Excellence
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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1,519 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Delhi, India
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

It was a great hotel with all the facilities of a good star category hotel.My family and I stayed lavishly in the hotel enjoying all the facilities of the hotel.Love to visit again and again. It was as I did expect

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is located in central New Delhi, a short walk to Janpath Market and Connaught Place. The customer service is exceptional. The hotel restaurant is also of an very high standard providing a substantial buffet breakfast - there something for everyone. The buffet dinner is also excellent. The accommodation is good. My room was clean and well equipped. Nice... More 

Was this review helpful? Yes 1
Dubai, United Arab Emirates
4 of 5 stars Reviewed 4 days ago NEW

Should stay in this hotel just to enjoy the great spread at breakfast. I never prefer buffet, but this one at Tamra has changed my opinion on buffets, it is fine-dining buffet! Health club, salon services are good. Children liked the place.

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. We are happy to hear that you appreciated our buffet spread at our all day dining restaurant - Tamra and liked The Spa at Shangri-La. Your generous comments have been shared with the entire team and we hope... More 

Paris, France
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

What could one ask for more: -staff very friendly and helpful -executive lounge worth the supplement, although there is more choice for breakfast in the main restaurant -location close to Connaught place and India gate -very nice rooms, large with comfortable beds -lovely spa, Ayurvedic massage and Yoga were my favorites On

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to dine at our all day dining restaurant - Tamra and for sharing your kind words of appreciation with us. We are so pleased to hear that you found our hotel well located in the city, rooms comfortable with spacious beds and our service standards to be top notch. Glad to hear that you... More 

Faridabad, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I would like to mention about the spread at Tamra. Even though other dining options were closed, we were glad to be at Tamra. There was absolutely nothing missed out on buffet. The rooms were spacious and a beautiful view to India Gate is just perfect.Thank you for all the hospitality. The dessert spread was amazing! A big shout to... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for taking time out and sharing your encouraging feedback with us. We are so pleased to hear that you had a wonderful dining experience at our all day dining restaurant - Tamra and loved the exotic buffet spread. Happy to know that you found your room comfortable and were enchanted by the panoramic views of the... More 

Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 5 days ago NEW

The answer is when it is in Delhi. I elected to stay at the Shangri-La Eros hotel in Delhi on a business trip because of my fantastic experiences at SL hotels throughout East Asia. I have stayed many times in SL hotel's in 6-7 different locations. In fact, the SL chain of hotels is amongst my favorite hotels in East... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize for not being able to delight you with our hospitality and services at the hotel. We have noted your feedback regarding your stay experience at the hotel and the same shall be... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 5 days ago NEW

One of the best hotel in Delhi..Beautiful location very friendly staff. I would like to thank front desk team,specially Prashant, Smruti and Deepanshu for their hospitality.My suggestion always take high floor and corner rooms.Amazing View.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your heartening comments with us. We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience. Glad to know that you appreciated the warmth extended by our... More 

Campbeltown, Scotland
Level Contributor
83 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our stay at the Shangri-La. It was luxurious and staff extremely friendly. We upgraded which was well worth it - free buffet, drinks, club room etc which was fantastic. The service was excellent - we were treated like royalty! Although a little slow at times bringing drinks. The food and drink quality and selection were brilliant. Rooms spacious,... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your wonderful feedback on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to know that we were able to provide you with a wonderful stay at the hotel. Glad to know that you appreciated the room upgrade offered to a club room and... More 

Nagpur, India
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

These guys will ask you if you like to change your room then the go to your host by saying that you want to change your room because you don't like the room provided. Be aware. Also i got asthma attack around 2 AM and security persons saw me going out from hotel when i came in even after telling... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi. We sincerely apologize for the inconvenience caused to you during your stay at the hotel. We have shared your feedback and concern with the management and have strongly taken up the issue with the concerned colleagues. However we do hope that you would provide us... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in Shangri la Eros for 4 nights in July with my sister on a holiday visiting India on a multi city trip. The hotel was fabulous. We splurged for the horizon club extra. Well worth it. Upper level rooms, quiet, horizon club food and drinks complimentary every night of which we made very good use. The room was impeccable.... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from. Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful words of appreciation with us. We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience at the... More 

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