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Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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Shangri-La's Eros Hotel
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Shangri-La's Eros Hotel
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1,276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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Canberra, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here on business recently and was very happy with the facilities. I stayed in a Horizon Club Room, so had access to the Horizon Club on the 19th floor which provided a nice quiet alternative for breakfast. Free wifi in my room and in the Horizon Club was much appreciated. My room was comfortable and clean. I was... More 

Was this review helpful? Yes 1
Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed in a corner suite for four nights at the tail end of a short trip through india. My favorite hotel of the stay. I enjoyed the service accross the board, from letting us use a room for a few hours while a higher floor suite was being prepared even though we said we would be fine waiting in the... More 

Was this review helpful? Yes 1
Ottawa, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I researched many hotels in Delhi before booking. My search criteria was easy - 5 star, comforts of home. Shangri-la seemed to fit the bill. Upon check in our expectations seemed to be met with a nice lobby and plenty of security. The room was well situated and amenities plenty. At first I was not entirely impressed with the friendliness... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La’s – Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. We sincerely apologize for the inconvenienced caused to you. However it is our constant endeavor to please each one of our guests who stays with us by delighting them with our hospitality and services. Your... More 

New Delhi, India
1 review
4 of 5 stars Reviewed 3 days ago NEW

Two days in Delhi sight seeing - Lot's of choice for a hotel but Shangri-La is a good one! Restaurant has different kitchens each offering a different cuisine. All hotel staff extremely helpful especially Harish in the Tamra restaurant.

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the dining experience at Tamra very enjoyable.Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New... More 

Aylesbury, United Kingdom
Top Contributor
166 reviews 166 reviews
24 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here at the beginning and end of our week in India. Excellent location for site seeing. Upgraded to Horizon Club on first visit and the use of the lounge and larger room was worth the upgrade. Both rooms quiet and comfortable. Second visit a complimentary bottle of French wine was on ice in our room for my husband's 5... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the Horizon Lounge experience to your satisfaction and found the staff friendly and helpful. We are very pleased to hear your excellent and very encouraging compliments about our new All Day... More 

Portland, Oregon
Contributor
13 reviews 13 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Shangri-La Eros Hotel at the end of a business trip where we added on a couple days as tourists in New Delhi. This hotel is typical Shangi-La, i.e. beautiful accommodations, well maintained and clean facilities, great restaurants good service. Location was convenient to tourist attractions. Would stay here again.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay and found the facilities and services to your satisfaction.Your encouraging words mean a lots to us and I have shared the same with the team. They were truly delighted. If your travel brings you back... More 

San Francisco, California, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

delhi is intennnnnsssseeee...so the efficient and ever-present staff are soothing...lovely rooms, excellent housekeeping...reasonable spa salon...very very good breakfast buffet including fresh fruits n veggies...pool was nice but too cold to swim...downside, bar is yawn as is seated lobby bar snack area...tip, go next door to the Royal Plaza where the open air 19th floor skybar hosts a dj and i... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay and the found our services efficient and attentive. Glad to learn that you found the rooms clean and well appointed, breakfast quality outstanding and housekeeping standards commendable. Your encouraging words mean a lot to us... More 

Melbourne, Australia
1 review
3 of 5 stars Reviewed 4 days ago NEW

If you compare other 5 Star hotels in India,likes of The Taj or Oberoi Group of Hotels, Shangri -La falls short of 5 star classification. It is a good 4 star. Cosmetically, it looks good and clean but the pillows and the mattress uncomfortable. At breakfast, our tea always arrived after two or three reminders and staff too eager to... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay. We have noted your constructive feedback regarding the service and breakfast choice at Tamra. We will... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

My fiance and I just completed a month long stay at the Shangril-La in Delhi. This was my second stay, and like the first, we were very pleased with every aspect of the hotel, from our very comfortable room with views of the city, to the great food at Tamra, and of course the wonderful happy-hour each evening in the... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are pleased to learn that you had an enjoyable stay. Happy to know that you found the Horizon Lounge experience to your satisfaction especially the Happy Hour, the amazing views and found the staff friendly and attentive.I am also pleased to know that you found the food at... More 

Neckarsulm, Germany
1 review
3 of 5 stars Reviewed 5 days ago NEW

I stayed here for business from February 25th to 28th 2015. I booked a Horizon Club room to enjoy the club floor for working and a nice spaceous room, as well as a breakfast away from the crowd. So far all this worked out, but the rooms are very noisy. You can hear your neighbours besides and above you, but... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your candid review on Trip Advisor. I have noted your frank and forthright comments and kindly accept my sincere apologies for the inconvenience caused. I have addressed the issues pointed by you on priority with my team. However, this is not quite typical of our usual high standards and we sincerely hope that you... More 

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Spa Hotel in New Delhi
#12 Romantic Hotel in New Delhi
#16 Business Hotel in New Delhi

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