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Shangri-La's Eros Hotel

#24 of 628 Hotels in New Delhi
Certificate of Excellence
5.0 of 5
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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Ranked #24 of 628 Hotels in New Delhi
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
alkp12168
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1,450 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed for 4 nights. Room was nice and so was food. Particularly to mention is the huge breakfast spread. Spotlessly clean. The housekeeping staff were courteous and nice. The other staff were also nice. Had they more smiles on their face it would be better. The other thing which I noticed was that those wearing black suites who were supposed... More 

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melbourne
2 reviews
4 of 5 stars Reviewed yesterday NEW

Overall a great hotel, location is good and very clean and spacious rooms. Staff were fantastic and very helpful (i have seen in other reviews they didnt feel so) The rooms are starting to look a bit dated/tired.. as is the pool area. Food/drink was expensive as expected. Worthwhile going for a club room as the included canapes and drinks... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Shangri La needs no introduction, suffice to say everything was excellent during our stay, What made it so much more was their cash withdrawal facility. My friend and I were unfortunate enough to have experienced the highly preventative measure taken by the local authority against international cards in fear of the ever rising fraud cases in India. We were at... More 

Was this review helpful? Yes 1
Chennai
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Shangri-la, No review required for its hospitality., always gives the best, but i feel a smiling welcome face in the front desk makes everything feel good even if there are some flaws,to be honest i didn't feel a 5 star hotel welcome in here.,staff were behaving as if they were doing me a favour.Comfortable beds,free wifi,very good room service, neat... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We are so pleased to hear that you found our hotel well appointed with all the luxurious amenities and services to suit everyone's preferences. However we have noted your feedback regarding our staff conduct and... More 

Dammam, Saudi Arabia
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

once i have been there for buisness trip , felt good with exotic feelings, easy way to reach there by bus , car or taxi even very close to jmi university , all facilities is vey good , i am fully satisfied

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for taking time out and sharing your lovely comments with us. We are so pleased to hear that you had a wonderful stay experience at Shangri-La's - Eros Hotel, New Delhi and enjoyed our hospitality and services. Glad to hear that you found the hotel centrally located and appreciated our services. Your generous comments have been... More 

Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

One of the best hotels i have stayed so far, excellent service, very helpful staff, close to most shopping and attractions, clean room, i felt like myself at home. The breakfast buffet is awesome, lots of variety!!!

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for delighting us with such a wonderful review. We are so happy to learn that you found our service standards to be top notch and appreciated the staff's responsiveness. Glad to know that you found the hotel to be centrally located and relished the... More 

birmingham uk
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Shopping, sight seeing ... all within very easy reach. A good central location and you miss out some of the dreaded Dehli traffic. We went shopping and sight seeing, two women on their own, safe clean area. Hotel was fab. Breakfast was amazing, staff very helpful and polite. Horizon club rooms are great, free cocktail hour, drinks.......

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your lovely comments with us. We are so pleased to hear that you liked the hotel's central location and found the hotel property safe. Glad to know that you found the rooms to be comfortable, appreciated the staff's responsiveness and relished the exotic buffet spread. Kindest regards, General Manager More 

Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I had my first night after marriage at shangrila. Welcomed by a cake and bouquet of flowers they gave me a good start. The lobby is very quite. You can sit for hours enjoying a cup of coffee. Very much centrally located in Delhi, they offer good ambience, friendly staff, good room service and in dining services are really more... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for taking time out and sharing your kind words of appreciation with us. We are so pleased to hear that you found our hotel centrally located and loved the hotel's decor. Glad to know that you appreciated the special arrangements made to welcome you on your wedding night. So delighted to learn that... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay in Eros hotel for twice for my two trip in India at Dec'14 and March'15, both around 1 week, the place is quite, room is comfortable and neat, located in the centre of the city, very safe. The breakfast is great, and the service is warm, I love it.

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your lovely comments with us. We are so pleased to hear that you found the hotel to a peaceful retreat and liked the clean and comfortable rooms. Glad to know that you loved our breakfast buffet spread at the all day dining restaurant - Tamra. Your encouraging comments have been shared with the entire... More 

Barrow-in-Furness, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in April 2015 for 2 nights and we visited Agra by the fast train to see the Taj Majal (fantastic sight, not to be missed). The Shangra LA Eros is in the heart of New Dehli and is close to the station and the Airport. The taxis are cheap so they are the best mode of transport to... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us. We are so pleased to hear that you found our hotel convenient and within close proximity to Railway Station and the International Airport. Happy to know that you felt comfortable with the hotel driver who took great care of you and made you feel at home. We... More 

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