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Shangri-La's Eros Hotel

#21 of 618 Hotels in New Delhi
Certificate of Excellence
5.0 of 5
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Shangri-La's Eros Hotel
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Ranked #21 of 618 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Annabel D Limassol, Cyprus
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1,390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Limassol, Cyprus
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed today NEW

Hotel is nice. Staff friendly and helpful. Fantastic selection for breakfast. One of the best breakfast buffets I've had. Both taxis I've taken for the hotel overcharged us. Make sure you know the price for your destination from the concierge prior.

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Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

My family and I spent just one night here as part of our tour of India this April (2015). Whilst initially very excited to be staying at a Shangri-La hotel for the first time, I am sorry to say that I was somewhat let down. The welcome was fantastic, and the chandeliers and table overflowing with fresh lilies in the... More 

Was this review helpful? Yes 1
Greater London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is an efficient hotel where you get big bangs for your bucks. Their airport rep met us punctually at Delhi airport and the car and driver were absolutely fine. The hotel has a lovely lobby with fabulous flowers and a professional and friendly front desk. Sunni was particularly helpful. The Concierge desk was also very helpful in organising cars... More 

Was this review helpful? Yes 2
west hollywood
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This appears to be a property locally owned by someone called the Eros group, and merely operated by the Shangri La folks. It's in need of a face lift. For the prices it's charging, it should offer more. The lobby was not particularly impressive, and the lobby bar was seriously outdated, for a property claiming to be 5 star. The... More 

Was this review helpful? Yes 1
Aalborg, Denmark
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at many hotels around the world, but this is definitely one of the best. The breakfast at Tamra is superb - and so is the service and hospitality of the staff at the Horizon Club at 19th floor. Especially the smiling Sonia, who has helped me immensely not only by serving good food but also by patiently... More 

Was this review helpful? Yes 2
Copenhagen, Denmark
Top Contributor
90 reviews 90 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel twice now, for business or pleasure it is well suitable. Likes: - excellent service - new restaurant which is far better the older one. Lunch buffet prices are exorbitant and the hotel should really re look at this. - nice pool area Dislikes - too many people bothering you in your room, shoe shiner,... More 

Was this review helpful? Yes 2
Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

First time to India try shangri la .....the moment you enter a young lady welcomes you with a gracious smile ike she was just waiting for you.The reception staff is very well trained speedy check in unlikely the other hotels. Rooms are a little outdated but very comfortable,hotel is situated in the centre of the city ,concierge services are best... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your nice feedback and for recommending our hotel. Very glad to know that you had an enjoyable and comfortable stay with us and you found your room comfortable,Concierge services outstanding, Reception staff well trained and you were pleased with the hotel's central location. Look forward to welcoming you to your 'home' at Shangri-La's- Eros Hotel,... More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife & I spent two nights at the Shangri-La Eros in April 2015. After spending ages selecting between the various hotels in Delhi, we went for this one as we always rate Shangri-La hotels. This again ticked every box which one would expect from this hotel group. All aspects were to the usual high standard: room (size, cleanliness, aspect,... More 

Was this review helpful? Yes 2
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. So pleased to learn that you found the room clean and spacious,... More 

Milan, Italy
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Taking the opportunity of a Jade Golden Circle card recently obtained I made my first stay at a Shangri La hotel. I had the opportunity in the past to see it and I was always attracted and now I can confirm that the original idea was correct. The hotel loos a little old fashioned with classic furniture in the room... More 

Was this review helpful? Yes 2
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your lovely feedback and encouraging comments. Very glad to know that you had an enjoyable and comfortable stay with us and you were pleased with the overall service at the hotel.Happy to know the you loved the dining facilities. Look forward to welcoming you to your 'home' at Shangri-La's- Eros Hotel, New Delhi in not... More 

Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed in the hotel for 2 nights. My room was on the 18th floor. The view from the window was very nice. Rooms are cozy and nice, the space in the room is apt (not more not less). Same goes for the bathroom. Staff at the hotel is very nice and courteous. Breakfast is served from 7am onwards, which... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. So pleased to learn that you found your room nice and spacious,... More 

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