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All 593 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Ranked #17 of 593 hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
andrea c Treviso, Italy
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1,001 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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Treviso, Italy
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Shangri-La Eros Hotel is really a great 5* hotel with many more services that an hotel of this category normally offers! It is a paradise inside the chaos of a city like Delhi. As soon as you enter you feel a wonderful parfume that is typical of all the Shangri-la hotels and which makes you feel so at home... Rooms... More

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Bokaro Steel City, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I had been here last week end with my family for two nights ( from 29th till 31st August'14). Overall experience was great. We stayed in the premier category room. It was well done and spacious. Bathroom was clean and excellent with adequate supply of toiletries. Services of all staff were courteous and prompt. Club Horizon was great on the... More

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London
Top Contributor
57 reviews 57 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had an early morning train into New Delhi and a late flight out back to London so decided to get a hotel for the day. The Shangri la was very well placed in terms of things we wanted to do (walk to Janpath, parliament, india gate etc.) We arrived at 8am and the hotel kindly agreed to let us... More

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your warm and valuable comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to hear that you had a pleasant experience while staying with us. We are so delighted to know that you found our hotel well located within a walking distance... More

New Delhi, India
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were exceptionally impressed with the quality and cleanliness of services provided and the luxurious facilities. We thoroughly enjoyed the beautiful clean pool and spa. Each and every employee from the security guard, the doorman, the spa personnel, the front desk, hospitality staff, the customer liaison ladies beautifully dressed in saris, paid every attention to detail in making our stay... More

Review collected in partnership with shangri-la.com

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Many thanks for sharing your warm and wonderful comments with us about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so pleased to hear that you found our service standards to be exemplary and loved the luxurious facilities of the hotel. Glad to learn that you... More

Chennai (Madras), India
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Shangri La Eros is an old hotel taken over by Shangri La. Excellent hotel with very nice rooms and staff who go out of their way to make your stay memorable. But for the cost I would rather have stayed in a new 5 star hotel. Very centrally located though. Great spread at breakfast, but dont bother trying their Dosas... More

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your warm and valuable comments with us. We are so happy to hear that we were able to make you feel comfortable with our hospitality and services. Glad to know that you loved the warmth extended by our service associates, found the... More

Melbourne
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A lovely hotel complete with all the Shangri La trimmings. The room was probably a bit smaller than I expected (having been used to larger luxury rooms in Asia). I stayed whilst there was some construction work happening so it was a bit noisy at breakfast. However waitstaff and chefs at breakfast and at the restaurant in general were among... More

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your warm and wonderful comments with us. We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience at the hotel. Glad to learn that you loved the warmth extended by our service associates who... More

Noida, India
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I visited the hotel during my vacations. It was amazing experience visiting the hotel, super luxuries of the hotel were a pleasure for me but the only draw back was food. The food was not as expected there was very less use of spices. But the service and other things were good.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us. We are so pleased to hear that we were able to delight you with our hospitality and services and provide with an enjoyable stay experience at the hotel. Glad to learn that you loved the luxurious ambience of the hotel and appreciated our service standards. However, we... More

Moradabad
1 review
2 of 5 stars Reviewed 1 week ago

This is our second stay at the Shangrila( the first was I'm Singapore tho this one leaves much to be desired!) the Spa was a disappointment. The buffet foods awful however the Ala Carte is very good. Pls don't take the weekend deals. The rooms n bathrooms need a refurbish!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your frank and forthright comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay. Your constructive observations with regard to The Spa at Shangri-La, the buffet spread at the All Day... More

Adelaide, Australia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a number of times over the past 2 years and each time my experience has been more frustrating. Staff in general are rude and frustrating especially in the main restaurant. On numerous occasions I was corrected and challenged by staff over simple issues. The food is average and expensive. The business centre is overpriced and... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize for the inconvenience caused to you and for not being able to satisfy you with our hospitality and services. Your constructive observation with regard to our staff has been well noted and... More

Bremen, Germany
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the Superior Room. The overall experience was excellent. Service was quite good. The room was really spacious and comfortable. Only con: Something I really judge a hotel by is the shower control. It was somewhat complicated, and since I was in a hurry to leave for my meeting, couldn't figure much out. It would be nice if... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your warm and valuable comments with us about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that you enjoyed our hospitality and services and had a comfortable stay at the hotel. Glad to hear that you appreciated our service standards and found the... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
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Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Spa Hotel in New Delhi #10 Luxury Hotel in New Delhi #11 Romantic Hotel in New Delhi #13 Family Hotel in New Delhi #18 Business Hotel in New Delhi
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of the city, Shangri- La's - Eros Hotel, New Delhi is a luxurious retreat for guests around the world. Located in Connaught Place it is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and commercial hubs like the North Block, South Block and government offices. The hotel is well appointed with 320 guest rooms offering a panoramic view of the city from the Club rooms and the Horizon Club. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at our restaurants with extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai servings. Equipped with superb recreational facilities The Spa at Shangri-La and the Health Club are designed to pamper the business and leisure travelers with a host of exciting spa therapies and fitness activities to relax and rejuvenate the mind and body. ... more   less 
Number of rooms
320

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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