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Shangri-La's Eros Hotel

#23 of 631 Hotels in New Delhi
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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1,483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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    (469)
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Milan, Italy
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

It was the second time I stayed at Shangrila and I shared my exoerience with friends and family. Price to quality Shangrila beats all competion. The room was clean, ameneties great, staff attentive and competent. I absolutely have no complaints and service was just right, neither too invasive nor too lax. Free wifi is a great plus point which not... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your lovely comments with us. We are so pleased to hear that you found our hotel to be a great value for money and loved our hospitality and services. Glad to know that you appreciated the warmth extended by our service associates in making you feel at home. Your encouraging comments have been shared... More 

Montevideo, Uruguay
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Excellent breakfast offering a wide range of food of the best quality and exquisitively prepared. My husband took advantage of the excellent gym facilities which are available at all times and the coach made him feel at home. The premises are beautiful and it is really a pleasure to look out or the windows while having breakfast or waiting for... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your warm and wonderful comments. We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience. We are so happy to hear that you enjoyed the view of our lush green gardens while dining... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had dinner twice and the waiters Suraj and Vikas were great. Service with a smile all the time, very patient and very helpful. Grateful food. Will recomend it to any one . The menu provides a bit for everyone. The portions are good zise and the flavours are a great reflection of Indian cuisine.

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your lovely comments with us. We are so pleased to hear that you had a wonderful experience while dining with us at our all day dining restaurant - Tamra and enjoyed our hospitality and services. Your encouraging comments have been shared with... More 

Fort Collins
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This Shangri-La has smaller grounds and fewer internal features than some, but everything they had was very well done, maintained, and staffed. We had a 16th floor room with nice views. The extra charge for the breakfast buffet and access to the 19th floor concierge lounge is absolutely worth it. The breakfast buffet covers every taste and cuisine, and is... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your warm and wonderful comments with us. It gives us immense pleasure to know that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience. We are so happy to hear that you were enchanted with the panoramic views of the city from our Horizon... More 

no fixed location
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in new delhi for a couple of days on business and recently had a good experience at the Shangrila in Istanbul so I stayed. Everything was pretty good, no real complaints except there was a bit of a smell like and open sewer near the pool but that was nothing in comparison to the good points. The breakfast... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation with us. We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay at the hotel. Glad to learn that you relished the... More 

London
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Exceptional. This one word sums up my experience at the Shangri-La New Delhi. The hotel is bordering on perfection. I chose to stay here during a trip to the city for elective surgery, so had high expectations for service and environment. Check in, welcome - Welcome was professional and efficient. Check in was exceptionally smooth and put me immediately at... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your kind thoughts with us. We are so happy to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay at the hotel. Glad to know that you relished the culinary delights at our all... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 1 week ago

It was nice and plesent stay and IT staff (especially Vikas) are very cooperative and assisted me to troubleshoot and helped me to access internet during my stay. i would love to come back to this hotel again

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your lovely comments with us. We are so glad to hear that our service associates took great care of you and helped you resolve your internet functioning. Your encouraging comments have been shared with the entire team and we hope to see... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel is not 5 stars hotel, but 50 stars! Everything ia amazing. From the bell boy until the lightning in the bathroom. The staff is very nice, and would love to help you for everything you need. The food at TAMRA restautant is delicious. breakfast was included, and it was full of good things - fruits and veg, omletes... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your lovely comments with us. We are so happy to hear that you had a great experience while staying with us and enjoyed our hospitality and services. Glad to know appreciated the warmth extended by our service associates and relished the delectable food spread at our all day dining restaurant - Tamra. Your wonderful... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I went to Tamra with my family a couple of days ago. We ordered five dishes, and we're pleasantly surprised by the portions. The food was delicious; it was the best meal I've had in a long time. More than anything else, they service really stood out. Everybody was exceptionally nice, and we even got a complimentary birthday cake for... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for taking time out and sharing your warm and wonderful comments with us. We are so happy to hear that you had a great experience while dining with us at our all day dining restaurant - Tamra. Glad to know that you enjoyed the exotic delicacies and loved our hospitality and services. Your... More 

Long Valley, New Jersey
Top Contributor
237 reviews 237 reviews
23 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been to Delhi on business more times than I can count the past 15 years and have stayed at many hotels in the city. The Eros hotel has a lot going for it: - good location. far enough away from the madness of Connaught Place but close enough for a quick visit. - very clean rooms and friendly staff.... More 

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out and for sharing your frank and forthright comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that you found our hotel well located, rooms clean and comfortable and our service associates responsive. However we have noted your feedback regarding the pricing of... More 

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