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Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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1,269 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Contributor
13 reviews 13 reviews
11 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We stayed at the Shangri-La Eros Hotel at the end of a business trip where we added on a couple days as tourists in New Delhi. This hotel is typical Shangi-La, i.e. beautiful accommodations, well maintained and clean facilities, great restaurants good service. Location was convenient to tourist attractions. Would stay here again.

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San Francisco, California, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

delhi is intennnnnsssseeee...so the efficient and ever-present staff are soothing...lovely rooms, excellent housekeeping...reasonable spa salon...very very good breakfast buffet including fresh fruits n veggies...pool was nice but too cold to swim...downside, bar is yawn as is seated lobby bar snack area...tip, go next door to the Royal Plaza where the open air 19th floor skybar hosts a dj and i... More 

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Melbourne, Australia
1 review
3 of 5 stars Reviewed yesterday NEW

If you compare other 5 Star hotels in India,likes of The Taj or Oberoi Group of Hotels, Shangri -La falls short of 5 star classification. It is a good 4 star. Cosmetically, it looks good and clean but the pillows and the mattress uncomfortable. At breakfast, our tea always arrived after two or three reminders and staff too eager to... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed yesterday NEW

My fiance and I just completed a month long stay at the Shangril-La in Delhi. This was my second stay, and like the first, we were very pleased with every aspect of the hotel, from our very comfortable room with views of the city, to the great food at Tamra, and of course the wonderful happy-hour each evening in the... More 

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Neckarsulm, Germany
1 review
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for business from February 25th to 28th 2015. I booked a Horizon Club room to enjoy the club floor for working and a nice spaceous room, as well as a breakfast away from the crowd. So far all this worked out, but the rooms are very noisy. You can hear your neighbours besides and above you, but... More 

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your candid review on Trip Advisor. I have noted your frank and forthright comments and kindly accept my sincere apologies for the inconvenience caused. I have addressed the issues pointed by you on priority with my team. However, this is not quite typical of our usual high standards and we sincerely hope that you... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

What a beauty. The Shangri-La's Eros Hotel is what every hotel should aspire to be like. One of the best hotels i gave ever stayed at in my life. This hotel had excellent food, The view from the 18th floor was amazing. The facilities they provided was even better. Would defiantly join their horizon club which allowed to you have... More 

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the Horizon Lounge experience to your satisfaction, especially the amazing views and found the staff friendly and attentive.Your encouraging words mean a lot to us and I have shared the same... More 

Brisbane
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is very central to get around. The metro is not far away and easy to use. The king sized bed in the executive suite was extremely comfortable though we were a little disappointed with the suite and wouldn't pay the extra next time as didn't feel the value was there The club lounge was great with a tasty... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the Spa treatments relaxing, the Horizon Lounge experience to your satisfaction and found the hotel centrally located close to key shopping areas and Metro station.Your encouraging words mean a lot to... More 

San Miguel de Allende, Mexico
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I highly recommend this hotel. The staff treat are vey attentive and polite, the restaurant is gorgeous and has excellent food and the room was pretty, quiet and comfortable. In a good neighborhood, close to government buildings. Excellent.

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and we appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the quality of our service and found the attitude of our staff excellent and the food quality at Tamra delectable. Glad you found our hotel centrally located and convenient.... More 

Wishaw, United Kingdom
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Our stay at the Shangri La was one of three hotels we stayed at on our tour of Delhi, Agra and Jaipur. The Shangri La was the star of the three although that was expected as it was considerably more expensive that the other two. The rooms were very comfortable in all respects. The only minor niggle was the failure... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and we appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the quality of our service and found the attitude of our staff excellent and the breakfast spread at Tamra delectable and generous. You gracious words of encouragement for my... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

What an amazing hotel so clean brilliant service and very luxurious. The breakfast was e censored and excellent quality and the staff courteous and helpful. A great base if you are in Delhi The rooms were very clean with everything you might need and a great windows between the bedroom and the bathroom. Super king size bed.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and we appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the quality of our service and found the attitude of our staff excellent and the breakfast spread at Tamra delectable and generous. Your encouraging words mean a lot to... More 

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Hotel Style:
#11 Romantic Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Spa Hotel in New Delhi
#12 Family Hotel in New Delhi
#16 Business Hotel in New Delhi

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