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All 599 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Ranked #17 of 599 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
joey k Bangalore, India
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1,020 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore, India
Top Contributor
54 reviews 54 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my first stay in Shangri-La New Delhi and I had a wonderful experience right from my booking to checking out. My only regret is that it was for 1 night only. The checking in staff was knowledgeable, very courteous and helpful. Breakfast spread was a good mix of local and continental food. I could sit and eat the... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We are truly delighted to hear from you. Thank you for taking time out in sharing your warm and wonderful comments with us. We are so grateful to learn that you loved our hospitality and services and had a great experience while staying with us. Happy to know that you found our staff sharp and responsive and relished... More

Thiruvananthapuram (Trivandrum), India
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Last week I stayed here for two nights. Even though the booking was done only a few minutes before to my arrival, the check-in didn't take time and the front office executives were very courteous. Though it's in a busy area of Delhi, once you are inside the property, you'll feel a magnificent tranquility. The buffet breakfast was excellent with... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for taking time out in sharing your lovely comments on your recent stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that we were able to provide you with a comfortable stay at the hotel and delight you with our hospitality and services. Glad to know that you... More

1 review
5 of 5 stars Reviewed 1 week ago

Almost all meal period I enjoyed.Breakfast is out of the world ,Lots of choice. Chefs are too friendly & innovative. I have never seen a pan cake serve written .Good morning have a nice day.At lunch I tried almost all Indian Dishes amazing.Missing 19 oriental.. Good going !!!!

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Thank you for sharing your heartening comments with us on your recent stay at the hotel. It truly delights us to learn that you had a great experience while dining at the hotel and loved our hospitality. Glad to know that you enjoyed the breakfast spread at our All Day... More

Senior Contributor
22 reviews 22 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel as part of a package from the Friendly planet tour company the week of September 10th. There is marble everywhere and the aroma in the hotel is scented with jasmine and fresh cut flowers. We ate at the buffet which was the best we encountered at any hotel while in India. There is food for... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for delighting us with such a wonderful review. We truly are grateful to hear that we were able to make your stay even more enjoyable by exceeding your expectations through our hospitality and services at the hotel. Happy to know that you were pleased... More

1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed alot... it ws grt experience.. must experience on ur bday or special occasions...rooms were good.. charges could have been slightly less... awesm arrangment of staff at every step... clean toilets

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a pleasant stay at the hotel and enjoyed our hospitality and services. We are truly grateful to learn that you found the rooms comfortable,... More

Mumbai (Bombay), India
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 2 nights. I booked the hotel owing to central location and good reputation . The cons-The staff is ok but not quite helpful as you expect from a hotel of such rating. In fact they suggested a smoking room rather than non smoking (my preference). The room reeked of smoke. So i immediately asked for non smoking but... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred address in New Delhi and for sharing your frank and forthright comments with us.  We sincerely apologize for falling short of your expectations on your recent stay. Your constructive observation with regard to our staff has been well noted and will be reviewed on priority... More

New York
1 review
5 of 5 stars Reviewed 1 week ago

Friendly, highskilled and hospital chef Varun Bajaj at cafe Uno will destroy your imagination about the food. The so tasty that cannot remember your own name! Best wishes to to this restaurant and it's supervisors!

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so much for taking time out and sharing your wonderful feedback with us. It delights us to learn that we were able to provide you with a great dining experience at the hotel. We are pleased to know that you loved the warmth extended by our associates especially Chef Varun Bajaj who looked after you. Your generous... More

Kabul
1 review
4 of 5 stars Reviewed 2 weeks ago

The service in Cafe Uno is excellent - I would say expensive if it is not part of your package but they really look after you. The hotel is in a great location CP and within waking distance to 2 Metro Stations.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for taking time out and sharing your warm and wonderful comments with us. Glad to learn that you loved the warmth extended by our service associates who took great care of you and made you feel at 'home’. We are delighted to hear that you loved the hotel's central location with an easy... More

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I had a fantastic stay at shangri la always. The club level rooms are very gud...I m a frequent visitor..The club level manager Ritu, the spa manager and the front office manager Nitesh are extremely helpful and exceptionally good. This is my review based on my travel at least twice a month. But the front office people have to learn... More

Was this review helpful? Yes
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your warm and wonderful comments with us. We truly are pleased to hear that we were able to delight you with our hospitality and services rendered by our service associates and provide you with an enjoyable stay experience at the hotel. Your generous comments have been shared with the entire... More

kanpur
1 review
4 of 5 stars Reviewed 2 weeks ago

I visited Shangri-La Eros Delhi on 12 september and the hospitality,service,room and everything else was superb. The only thing what wasn't intellect was i had an single accomodation so I should've got 1 double bed but I got 2 single beds. My another issue was that I was told that I had a complimentary breakfast but when I was having... More

Was this review helpful? Yes
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your warm and wonderful comments with us. We are so pleased to hear that we were able to delight you with the hospitality and services rendered by our service associates and provide you with an enjoyable stay experience at the hotel. We... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi

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