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Shangri-La's Eros Hotel

#23 of 648 Hotels in New Delhi
Certificate of Excellence
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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1 room 1 guest
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1,583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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Essex
Level Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

Second time to Delhi and this is not a patch on the Shangri La in Sydney. This hotel is worn out and needs refurbishment I would not class this as a 5 star. However restaurant and bar staff are fantastic and the evening buffet dinner is great value for money - everything from traditional UK roast dinner to curry and... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

I've been staying in delhi for a year and this was one of the best brunches i've had here. Definitely the best value for money option from Delhi 5 star hotels. The lamb shanks and lava cake with chocolate ice cream were outstanding. Our waiter Harish made sure we always had our drinks on time!

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was a wonderful brunch. Great selection of different types of food, nice drinks and service. Staff is really friendly and helpfuI. I definitely recommend this place for Sunday brunch. Ask for Harish ☺.

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Hyderabad
1 review
5 of 5 stars Reviewed yesterday NEW

Great place to stay for business or leisure in Delhi .good and warm people. Food is good. Breakfast is sumptuous. Room service is prompt. WiFi is complementary and is fast.check in and check out is fast and effective. I have stayed more than 5 times this year. Will recommend any one coming to Delhi to there. It's real value for... More 

Review collected in partnership with shangri-la.com

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1 review
5 of 5 stars Reviewed yesterday NEW

I checked in ur hotel on 29th August. It was an joyful experience and an awsum stay in ur hotel. Impressed with the quick services and wi-fi speed. Overall thumbs up . And at last not the least thanks to the Horizon club manager Ms Pallavi for the warm hospitality in making our stay very comfortable. Mr Kapil at the... More 

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Hyderabad, India
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I travel a lot for work and was quite impressed with this hotel. Great room, staff was helpful and friendly, with easy access to the sites of Delhi. We had a nice stay and were comfortable, however, front desk staff made many mistakes during check in and check out which made the process go much more slowly than anticipated. Also,... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW

Management Shangrila eros hotel. Appraisal of service. As a gold member of this great hotel I wish to commend the hospitality and industry of the management and stuff of the hotel. The reception I enjoyed from the staff especially from HARISH of the restaurant .

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Kuala Lumpur, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

An up hill task to compete with home grown luxury hotels in India in terms of service. Global chains need to find the niche and competitive edge in this highly competitive market. The home grown luxury hotels can harness on their history and culture to create a theme / story line.

Review collected in partnership with shangri-la.com

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Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

100 % the whole way and more. My husband and I had a unforgettable stay, never came across such high standard! The rooms where incredible, brought comfort to a entire different level, spacious, fit for a queen. Buffet breakfast was a feast from all over the world, wonderful choice, standard of food second to none. I never want anything but... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Finished our Golden Triangle tour with a night at the 'five star' Shangri La in New Delhi. After some fantastic accommodation this was a real let down. It is a three star hotel at best - the decoration is tired and jaded (see photos). There is nothing five star about it. If you are looking for five star you are... More 

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