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Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Certificate of Excellence 2014
Shangri-La's Eros Hotel
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Shangri-La's Eros Hotel
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1,154 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 nights on the way into India, and 1 night on the way out. It's a decent and clean hotel although it's starting to show it's age a little. Service was mostly very good, although breakfasts were sometimes a bit hectic. Breakfast selection was good, but the Western food, when you've had your full of curry wasn't... More 

Was this review helpful? Yes 1
columbus
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at this hotel for 4 days and we were beyond impressed by the service and the facilities. In India many hotels are advertised as 5 star and are really barely 3 star hotels. Shangri-la's Eros on the other hand was 5 star in very sense. Facilities are modern, clean and well maintained. Service was exceptional. Food was... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

i travel a lot and in my experience key to good service is where the service provider/staff, makes you feel warm, wanted and goes out of the way to make the experience personal. No one wants cold, clinical polite experience ,which is the kind of approach in airlines. Well my experience in shangri -la was just that. On arrival, i... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologise for the inconvenience caused to you. Your constructive observations with regard to the check in experience requiring the address proof, handling of request for room change and the air conditioning temperature control... More 

Columbus, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotels in India can be hit or miss because the price tag is not always indicative of quality. But this hotel is worth absolutely every penny! Not only is this a modern facility with high end amenities, but the service was unparalleled! We had a medical emergency and the Shangri-La staff jumped into action, administered CPR and did a hospital... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay and the found our services efficient and friendly particularly the handling of the medical emergency by my colleagues. This is a true example of our Brand Philosophy and we were able to showcase Shangri-La hospitality... More 

Auburn, CA
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very professional and friendly throughout the hotel. Outstanding breakfast was included and the club room was "a deal" -- late afternoon heavy hors d'oeuvres made it possible to avoid dinner out. Of course there are excellent restaurants nearby, too, but we were tired of eating OUT. We also stayed at The Claridges in New Delhi and it was excellent also... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. So pleased to know that you enjoyed are generous breakfast spread at Cafe Uno and appreciated the Horizon Club facilities i. e the Lounge and the room of great value for money. We are so pleased to learn that you had an enjoyable stay and the found... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

My first time in India and this hotel left an impression on me. I was holidaying with my family from Australia. On the very first day my wife lost her rings and the hotel staff were amazing it just so happened my daughter had hidden it and I can't thank the staff enough, specially the guy who first checked us... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. Glad to know that you found your room comfortable and the breakfast... More 

Canberra, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this property at the beginning and end of our time in India. We arrived super early on the first morning, they were so lovely to us and organised tea while they got our room ready. We stayed on the club level and the afternoon/evening manager was amazing. He took the time to talk to us about Dehli... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. Glad to know that you found your room at the Horizon Floor... More 

UK
Contributor
11 reviews 11 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I thought the location of the Shangri-la Eros was fine. It's just across the road from Le Meridien where I book a lot of my clients. The rooms at the Shangri-la are fabulous. Every comfort is catered for and I felt the standard exceeded many 5* hotels. The public rooms are less appealing, however. We had to take afternoon tea... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for your nice review. Pleased to learn that you found our rooms fabulous and overall standards to your satisfaction. We have noted your frank and forthright comments about the quality of food and the noise from the adjacent rooms. We sincerely apologize for the... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Not always easy to judge hotels from their website and reviews such as this. However the Shangri-La was an exception and did not disappoint. A first class hotel with excellent service and attentive staff. I would recommend the upgrade to Horizon room with the added benefits of the Club Lounge.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our excellent service standards and found our staff attentive Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you... More 

TORONTO
Top Contributor
58 reviews 58 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

When I first learned that we will be staying here during our trip in was excited! My first at a Shangri LA! But that was cut short by a few things. Upon arrival then lobby was really nice!! Except the choking smell of the air freshener that strangulates your senses, aside from that it was very clean and modern. The... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your nice review about our hotel. We are pleased to learn that you had an enjoyable stay. Happy to know that you found the hotel lobby modern and well maintained. Also pleased to know that our doormen and the Front desk staff provided you a warm welcome and you found the rooms well appointed and... More 

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#10 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#13 Romantic Hotel in New Delhi
#18 Business Hotel in New Delhi
#18 Family Hotel in New Delhi

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