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All 598 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Ranked #20 of 598 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
ashraynaik Mumbai (Bombay), India
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1,014 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mumbai (Bombay), India
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights. I booked the hotel owing to central location and good reputation . The cons-The staff is ok but not quite helpful as you expect from a hotel of such rating. In fact they suggested a smoking room rather than non smoking (my preference). The room reeked of smoke. So i immediately asked for non smoking but... More

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred address in New Delhi and for sharing your frank and forthright comments with us.  We sincerely apologize for falling short of your expectations on your recent stay. Your constructive observation with regard to our staff has been well noted and will be reviewed on priority... More

New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Friendly, highskilled and hospital chef Varun Bajaj at cafe Uno will destroy your imagination about the food. The so tasty that cannot remember your own name! Best wishes to to this restaurant and it's supervisors!

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so much for taking time out and sharing your wonderful feedback with us. It delights us to learn that we were able to provide you with a great dining experience at the hotel. We are pleased to know that you loved the warmth extended by our associates especially Chef Varun Bajaj who looked after you. Your generous... More

Kabul
1 review
4 of 5 stars Reviewed 6 days ago NEW

The service in Cafe Uno is excellent - I would say expensive if it is not part of your package but they really look after you. The hotel is in a great location CP and within waking distance to 2 Metro Stations.

Review collected in partnership with shangri-la.com

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Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for taking time out and sharing your warm and wonderful comments with us. Glad to learn that you loved the warmth extended by our service associates who took great care of you and made you feel at 'home’. We are delighted to hear that you loved the hotel's central location with an easy... More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I had a fantastic stay at shangri la always. The club level rooms are very gud...I m a frequent visitor..The club level manager Ritu, the spa manager and the front office manager Nitesh are extremely helpful and exceptionally good. This is my review based on my travel at least twice a month. But the front office people have to learn... More

Was this review helpful? Yes
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out in sharing your warm and wonderful comments with us. We truly are pleased to hear that we were able to delight you with our hospitality and services rendered by our service associates and provide you with an enjoyable stay experience at the hotel. Your generous comments have been shared with the entire... More

kanpur
1 review
4 of 5 stars Reviewed 1 week ago

I visited Shangri-La Eros Delhi on 12 september and the hospitality,service,room and everything else was superb. The only thing what wasn't intellect was i had an single accomodation so I should've got 1 double bed but I got 2 single beds. My another issue was that I was told that I had a complimentary breakfast but when I was having... More

Was this review helpful? Yes
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your warm and wonderful comments with us. We are so pleased to hear that we were able to delight you with the hospitality and services rendered by our service associates and provide you with an enjoyable stay experience at the hotel. We... More

Delhi
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Staff is very terrible, they don't know how to work. Housekeeping is also not so good. Checkout took time more than any other hotels i have stayed in the past. Prices are almost double comparing similar hotels

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay. Your constructive observation with regard to our staff has been well noted and will be reviewed... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We arrived in New Delhi 10th August 2014 - very tired after a long flight but after we got into the hotel, it was a different world in the Shangri La. All staff were very polite, friendly and very helpful. We got to our a joining rooms with the kids and the rooms did not disappoint. they were spacious and... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  We truly are delighted to hear from you. Thank you so very much for taking time out in sharing your warm and wonderful comments with us.  We are so pleased to hear that we were able to delight you with the hospitality and services rendered by our service associates and provide you with an enjoyable stay experience at... More

New Delhi, India
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

We visited the place this Saturday night expecting good food but were extremely disappointed. It was simply not value for money. Who wants golgappas and chat for that kind of money. We were not even served water for a very long time. The methi chicken was absolutely insipid and bland. Maybe the Indian buffet is for the foreign guests who... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

I travel frequently to India since some weeks and was recomended by a friend to stay at Shangrila Deli. Was a good.choice. Very friendly staff at thier breakfast resto. Wide variation of foods. All very good. And sure Ill be back soon.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you so very much for taking time out in sharing your wonderful comments with us.  We are so pleased to hear that we were able to delight you with the hospitality and services rendered by our service associates and provide you with an enjoyable stay experience at the hotel.  We are also so happy to hear that... More

delhi
Top Contributor
71 reviews 71 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

the food served was really a disaster and needs to be taken care of. it goes for veg and non veg both and deserts need to be seen and taken care of rooms were a disappointment smell of seepage water need to be refurbished gate entry guards should be taught manners and not open doors without knocking and also be... More

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us.  We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay. Your constructive observation with regard to our staff has been well noted and will be reviewed... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
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Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi

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