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All 606 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Ranked #19 of 606 Hotels in New Delhi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Erik M Tettnang, Germany
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1,097 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tettnang, Germany
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for one night in November 2014. I had booked King size bed and late arrival which had both been confirmed! When I arrived at 11 PM they didn't have the room anymore and even though there was no other customer than our group of 3 it took the front desk more than 20 minutes to... More

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Austin, Texas
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed two different nights and have no complaints. Service is excellent and the hotel is very well kept, quiet and centrally located. The restaurant buffet breakfast is fantastic with a huge selection of ethnic and traditional foods. There was a slight disconnect between the front desk and the food offerings in the 19th floor lounge. They don't have food 24... More

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London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visiting India to celebrate my partner's birthday, the Shangri La provided the perfect base from which to explore Delhi and enjoy some R&R. On check in, we opted to upgrade our Horizon Club room to a Golden Circle suite for INR3,000 per night (+ taxes) which gave us a 14th-floor view of the India Gate and Humayun's Tomb (which admittedly... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Shangri-La for a week visiting the Golden Triangle. Thoroughly enjoyed our stay. Hotel first class for accommodation, food and service. Hotel also arranged car and driver to go to Jaipur and also tour Old Delhi, both of which were first class. We had booked a day trip to Agra with a tour company before we arrived in... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and gad to learn you and had a very enjoyable stay at our hotel. Heartening to know that you were pleased with the quality of the rooms and Food and Beverage choices and standard. I have shared you encouraging words about the hotel car and chauffeur with my Concierge. They were truly... More

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel ambiance is very good, you can see beautiful flower decoration as you enter. Overall Service was great but few times i found some staff members a little hostile. The location of the Hotel is excellent-centrally located very close to CP that is hub for shopping,eating joints ,bar and lounge and has walking distance to Patel Chowk metro station. With... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you were delighted with our floral arrangements and found our hotel location central and ideal for shopping, sight seeing and great for Metro connectivity. Your encouraging words mean a lot to... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great Lush hotel, great location, great food and great staff. Very central location, 15/20 walk to Connaught circle for great shopping. Short walk from Janpath market which was brilliant and open til late evening Loved it will deffo go back

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found our staff efficient and friendly, choice and quality of food to your satisfaction and location of the hotel very central, close to popular shopping areas like Connaught Place. Your... More

Ellicott City MD
Top Contributor
126 reviews 126 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The service here was great and so was the food, the breakfast buffet as well as another meal we ate. There was a great variey of food and it was quite delicious. However, the room was a bit small and the hallways needed renovation. Bedding was comfortable but the bathroom was rather small as well.

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us. We are so pleased to learn that you had a great experience while staying with us, enjoyed our delectable food spreads especially the breakfast buffet and loved our heartwarming services. Happy to hear that you found the beds in the room comfortable. Your generous comments have been... More

Kanpur, Uttar Pradesh, India
1 review
2 of 5 stars Reviewed 5 days ago NEW

I stayed in suite 1107 here, the hotel's ambience is as great as is the poor hospitality of this hotel .Nov 18 ,2014 it had been 5 days of my stay , the duty manager called me twice (everyday) to confirm my booking and payments ( i was with a travel agency .I had made payments 5 months before at... More

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Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi. We sincerely apologize for the inconvenience caused to you during your stay at the hotel. However we hope that you would treat this matter in isolation and not let it affect your relationship with us. Your constructive observations with regard to your reservation experience, housekeeping... More

1 review
4 of 5 stars Reviewed 6 days ago NEW

My stay from 11 to 13 Nov, and earlier too, was extremely comfortable. Walking out of airport to be received by courteous staff and at the hotel was extremely relaxing. And when you walk in to Cafe Uno, Ravinder with pleasant smile offered such delicacies on the platter, which were just right for the taste buds. His service was exceptional.... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay and the found our services efficient, staff very caring and our rooms well appointed. We are grateful for your gracious and encouraging comments for Ravinder, our service associate at Cafe Uno and the hotel Chauffeurs.... More

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 6 days ago NEW

Shangri-La offers a wonderful experience is no secret. The hotel is located at one of the best locations in Delhi near CP. The interior lobby is beautiful. Room service is quick and efficient. Amenities like Sauna, Jacuzzi, and Gymnasium are good. They should include breakfast buffet in their standard offering for sure.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to learn that you found our Health Club facilities to your satisfaction and Room Service quick and efficient. Your encouraging words mean a lot to us and I have shared the same with the... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi

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