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All 593 New Delhi hotels

Shangri-La's Eros Hotel

5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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85%
Ranked #17 of 593 hotels in New Delhi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
CTCTraveller United Arab Emirates
  • Reviews (938)
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  • Room tips (161)
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938 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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United Arab Emirates
Top Contributor
94 reviews 94 reviews
87 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed yesterday NEW

Those of you who are unfortunate enough to read my reviews will know that I am a fan of the Shangri-la chain of hotels and my recent stay in their New Delhi property only confirmed my belief that it is hard to find better. I might even say that I now consider them superior to Four Seasons and thats saying... More

Was this review helpful? Yes 1
New Delhi, India
1 review
5 of 5 stars Reviewed 2 days ago NEW

The professional staff are 100% committed to making sure that we enjoy our stay. I would never consider going somewhere else! My daughters begged me to take them to Shangri-La and after this trip I hated to leave our little piece of heaven for the "real world." Wished we could have stayed MUCH longer!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Richmond, British Columbia, Canada
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location, we were greeted by a fairly large group of staff who made us feel very welcome gave us each our red "Bindi" dot on our foreheads. The flower arrangement in the hotel lobby was the largest amount of lilies I had ever seen, beautiful. Lillie's, bird of paradise and other exotic flowers are... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your encouraging words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are delighted to hear that you had a pleasant stay at the hotel and enjoyed our hospitality and services. We are also happy to know that you found the hotel well located with spacious rooms and loved... More

Springfield Lakes, Australia
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Amazing 5 star hotel in New Delhi. Has all the amenities one would expect. Staff are efficient and helpful, restaurant, cafe and bar are all good. Rooms are great to. Spa was amazing with great services. Rooms are expensive but we booked on hotels.com as they had a special (they often do).

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your lovely feedback with us. We are pleased to learn that you had an enjoyable stay experience at the hotel and enjoyed our hospitality and services. Glad to hear that you found the hotel well appointed with helpful and responsive staff. We... More

Gurgaon, India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A trip was not shaping up for some months and to kill the boredom we decided to go for a "staycation". The property is very well maintained.The restaurants 19 Oriental Avenue is an amazing place.The lunch buffet was really nice, the sushi counter and the live noodles counter being the most interesting points.The room(Horizon Club Room)was very cozy with all... More

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your wonderful feedback on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that you had a comfortable stay at the hotel and we were able to meet and exceed your expectations with our hospitality and services. We are also happy to hear that you found... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We moved to this hotel after a terrible experience at another hotel in Delhi and our experience couldn't have been more night and day. The staff was courteous, the rooms clean and well appointed. The lobby was an exercise in classical extravagance with it's Rolex wall clock marble floors and brilliant chandeliers. We were just looking for somewhere clean where... More

Was this review helpful? Yes 2
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Thank you for sharing your comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that you had a comfortable stay at the hotel and we were able to meet and exceed your expectations with our hospitality and services. Glad to know that... More

Helsinki, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayded here three nights as part of our Golden Triangel tour. The location was good to many places. Staff was very friendly, especially in the restaurant. As a Finn I appreciated the good sauna, wich was quite similiar to a real finnish sauna (except we don`t have TV in sauna). And the breakfast was delicious and gave a good... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Many thanks for sharing your encouraging comments with us. We are pleased to learn that you had a pleasant stay experience at Shangri-La's - Eros Hotel, New Delhi and enjoyed our hospitality and services. We are also happy to learn that you found the hotel well located, appreciated the friendly... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

For the money, this is certainly a very good hotel and very central to 'Connaught Circle' or Rajiv chowk as its now been re-named. The hotel is about 100m form the Patel Chowk metro station and this line goes straight north and connects to the airport express line as well. The whole personal service bit where the very nice looking... More

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for sharing your frank and forthright comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi.  We are pleased to learn that you found our hotel centrally located and had a blissful experience at The Spa at Shangri-La, enjoyed working out at the Health Club with the assistance given by our well... More

new delhi
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has a young and vibrant feeling about it..The young staff with their crisp uniforms,often smiling was with which we were greeted upon check in.Mr Nitin at the front desk was very polite,helpful and accommodating.As soon as i informed him that we were expecting friends to dine in with us in the room and that a bigger room would... More

Was this review helpful? Yes 3
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Many thanks for sharing your delightful comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi.  We are pleased to learn that you enjoyed your stay at the hotel and loved the hospitality and personalized attention given by my colleagues. Glad to hear that you liked the thoughtful gestures of our service associates in... More

Bangalore, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had wonderful stay in Shangri la,I liked the way they treat their guest, very friendly and helpful. Special Thanks to Ms-Ron,Ms-Alpana and Ms-Nelia to make my stay comfortable. I look forward to visiting again next year. Cheers. Hadi.

Was this review helpful? Yes 2
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Many thanks for sharing your encouraging comments with us. We are pleased to learn that you had a pleasant experience while staying with us at Shangri-La's - Eros Hotel, New Delhi and enjoyed our hospitality and services. We are also happy to know that you loved the warmth extended by... More

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
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Also Known As:
Hotel Shangri La New Delhi
Shangrila Hotel
Shangri-La Hotel New Delhi
Hotel Shangri La Delhi

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#9 Spa Hotel in New Delhi #10 Luxury Hotel in New Delhi #11 Romantic Hotel in New Delhi #14 Business Hotel in New Delhi #15 Family Hotel in New Delhi
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of the city, Shangri- La's - Eros Hotel, New Delhi is a luxurious retreat for guests around the world. Located in Connaught Place it is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and commercial hubs like the North Block, South Block and government offices. The hotel is well appointed with 320 guest rooms offering a panoramic view of the city from the Club rooms and the Horizon Club. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at our restaurants with extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai servings. Equipped with superb recreational facilities The Spa at Shangri-La and the Health Club are designed to pamper the business and leisure travelers with a host of exciting spa therapies and fitness activities to relax and rejuvenate the mind and body. ... more   less 
Number of rooms
320

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