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Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
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Shangri-La's Eros Hotel
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1,201 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bondi, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent hotel, personal service, Buffet breakfast is fantastic, large rooms with really comfy beds, all excellent, i will return here again. Magnificent flowers in the foya,free wifi which is always nice. Recomended

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was the first stop for my partner and I during our travels to India and we couldn't have been more impressed. The hotel organised a car to pick us up from the airport as we were arriving in the small hours of the morning, The service we received from that point on was outstanding. The driver was very informative... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for delighting us with your warm and wonderful words of appreciation about your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so happy to hear that you had a great experience while staying with us and loved our hospitality and services. Glad to know that you were pleased with the upgrade to a... More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Amazing package at amazing rates. Shangri-La Eros is conveniently situated in the centre of New Delhi, easily accessible from Cannaught Place and other parts of the city. Quality affair! Restaurant is also excellent.

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much in taking time out and sharing your lovely comments with us. We are pleased to hear that you had a wonderful experience while staying with us at Shangri-La's - Eros Hotel, New Delhi. Glad to know that you found our room package rates very attractive and the standards of our restaurant Cafe Uno... More 

Liverpool, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A friendly efficient hotel with good standard of cleanliness All staff eager to please especially Hrishikesh in breakfast dining room who despite being very busy recalled my tea order from day to day , introduced my husband to dosa for breakfast . A very. polite and courteous young man

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found our staff friendly and efficient, especially Hrishikesh at Cafe Uno who came across as courteous and willing to go the extra mile each time. Your encouraging words mean a lot to... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

we stayed in Shangri-La Delhi from the 17th to the 25th of this month me and my wife and daughter It's a great place to spend some time and to enjoy the hospitality of this hotel the staff members are so friendly and helpful The breakfast buffet was rich in variety and very good service I loved it and I... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the staff helpful and friendly, the buffet spread generous and overall service experience good. Your encouraging words mean a lot to us and I have shared the same with the team.... More 

Gurgaon, India
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Close to Cavendish Place for shopping but not right on the doorstep so no problems with traffic. Friendly, unobtrusive but attentive staff. Go for a club room as the lounge is great and well worth it for the extras and the additional room in the suite. Food especially good, the buffet is great, wide selection, well presented and handy chefs.... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had a wonderful stay with us. Delighted to know that the found the service friendly and hospitable, food quality and presentation very good and choice on the buffet splendid, the room comfortable, clean with well appointed bathroom. Also happy... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Shangri La is Shangri La Always nice comfortable and special Clean room, excellent club lounge. Lavish breakfast with variety of options. Own backery with europinian quality of desserts. Don't miss this hotel next time visiting India and enjoy.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your lovely feedback and encouraging comments. Very pleased to know that you had an enjoyable and comfortable stay with us and you found the room well appointed and upkeep excellent. Delighted to learn that you were pleased with the Horizon Club facilities especially the generous buffet with choices of various cuisines and the hotel's Patisserie... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Yes, iv'e very thoughtfully rated Shangri-La hotel, New Delhi as 5/5 on each parameter. It could not give me any chance of having any grievances or a complaint. Let alone that, everything about this hotel is outstanding & classy. The Spa The in-room breakfast service The room décor The view from the room The subtle staff Damn, everything is so... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Mrs Sethi, Thank you very much for such a wonderful review. It is truly heartwarming and encouraging. Pleased to learn that you and your fiance enjoyed the stay experience and found many positive reasons for you to return back and stay with us again. We are pleased to know that you loved the Spa, the In Room Dining Breakfast,... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed as a family of 6 and had an exceptional stay. The service was fantastic, rooms, dining, pool and spa were all 2nd to none. We utilised the horizon club which we would highly recommend. Thank you to all the staff for making our stay pleasant and memorable (especially Lucky and Pretti).

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your nice review and very pleased to learn that you had a comfortable stay with us and enjoyed the experience. We are delighted to learn that you found the service standards fantastic, loved the facilities at the Horizon Club, appreciated the dining options, the Spa and the Pool. You gracious words of appreciation... More 

Adelaide, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights at the end of our trip in India and it was just perfect. The location was great and the hotel staff made it an incredibly enjoyable stay. The food was brilliant, the bed was so comfortable and there is a great spa/gym set up. If you can extend your budget then this is a... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had a wonderful stay with us. Delighted to know that the found our staff friendly and hospitable, food quality brilliant and the bed very comfortable. Also happy to learn you found the hotel centrally located. Your encouraging words mean... More 

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#10 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#13 Romantic Hotel in New Delhi
#13 Family Hotel in New Delhi
#16 Business Hotel in New Delhi

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