We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La's Eros Hotel

5.0 of 5 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Hotel website
Hotel deals
Offers & Announcements
Holi Weekend Stay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Certificate of Excellence 2014
Shangri-La's Eros Hotel
Professional photos View all
Browse nearby
Shangri-La's Eros Hotel
Shangri-La's Eros Hotel
Shangri-La's Eros Hotel
Write a Review

1,280 reviews from our community

Traveler rating
    682
    421
    105
    47
    25
See reviews for
210
312
104
462
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1280)
  • Mar-May only
    (301)
  • Jun-Aug only
    (244)
  • Sep-Nov only
    (309)
  • Dec-Feb only
    (426)
All months
Saint Cloud, Florida
Top Contributor
201 reviews 201 reviews
71 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed yesterday NEW

I recently started to stay at Shangri-La hotels as part of their Golden Circle membership scheme. I had an extensive trip to India which involved three visits to Delhi and noticed a discounted special rate for a club horizon room, which I made 3 reservations for. I thought my first visit was OK, but nothing special. I'm just completing my... More 

Was this review helpful? Yes
San Diego
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

ROOM/HORIZON CLUB: We were so happy that we chose Shangri-La and paid extra for a horizon club level room. Our room had a nice view of Delhi and the swimming pool. There was no damp (as we had read in a few reviews) and the bathroom was large and very clean. We were caddy-corner to the club lounge. After sweating... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

such lovely welcoming staff! Room was fine - having access to the club floor is a nice treat. The happy hour snacks can easily be dinner if you're too lazy to go out. The buffet breakfast is amazing! Thanks Hari for your friendly efficient service at breakfast. This is the second time I've stayed here and would happily do so... More 

Was this review helpful? Yes
Canberra, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here on business recently and was very happy with the facilities. I stayed in a Horizon Club Room, so had access to the Horizon Club on the 19th floor which provided a nice quiet alternative for breakfast. Free wifi in my room and in the Horizon Club was much appreciated. My room was comfortable and clean. I was... More 

Was this review helpful? Yes 1
Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in a corner suite for four nights at the tail end of a short trip through india. My favorite hotel of the stay. I enjoyed the service accross the board, from letting us use a room for a few hours while a higher floor suite was being prepared even though we said we would be fine waiting in the... More 

Was this review helpful? Yes 1
Ottawa, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I researched many hotels in Delhi before booking. My search criteria was easy - 5 star, comforts of home. Shangri-la seemed to fit the bill. Upon check in our expectations seemed to be met with a nice lobby and plenty of security. The room was well situated and amenities plenty. At first I was not entirely impressed with the friendliness... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La’s – Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. We sincerely apologize for the inconvenienced caused to you. However it is our constant endeavor to please each one of our guests who stays with us by delighting them with our hospitality and services. Your... More 

New Delhi, India
1 review
4 of 5 stars Reviewed 5 days ago NEW

Two days in Delhi sight seeing - Lot's of choice for a hotel but Shangri-La is a good one! Restaurant has different kitchens each offering a different cuisine. All hotel staff extremely helpful especially Harish in the Tamra restaurant.

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the dining experience at Tamra very enjoyable.Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New... More 

Aylesbury, United Kingdom
Top Contributor
171 reviews 171 reviews
25 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here at the beginning and end of our week in India. Excellent location for site seeing. Upgraded to Horizon Club on first visit and the use of the lounge and larger room was worth the upgrade. Both rooms quiet and comfortable. Second visit a complimentary bottle of French wine was on ice in our room for my husband's 5... More 

Was this review helpful? Yes 1
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the Horizon Lounge experience to your satisfaction and found the staff friendly and helpful. We are very pleased to hear your excellent and very encouraging compliments about our new All Day... More 

Portland, Oregon
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Shangri-La Eros Hotel at the end of a business trip where we added on a couple days as tourists in New Delhi. This hotel is typical Shangi-La, i.e. beautiful accommodations, well maintained and clean facilities, great restaurants good service. Location was convenient to tourist attractions. Would stay here again.

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay and found the facilities and services to your satisfaction.Your encouraging words mean a lots to us and I have shared the same with the team. They were truly delighted. If your travel brings you back... More 

San Francisco, California, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

delhi is intennnnnsssseeee...so the efficient and ever-present staff are soothing...lovely rooms, excellent housekeeping...reasonable spa salon...very very good breakfast buffet including fresh fruits n veggies...pool was nice but too cold to swim...downside, bar is yawn as is seated lobby bar snack area...tip, go next door to the Royal Plaza where the open air 19th floor skybar hosts a dj and i... More 

Was this review helpful? Yes
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for recommending our hotel. We are so pleased to learn that you had an enjoyable stay and the found our services efficient and attentive. Glad to learn that you found the rooms clean and well appointed, breakfast quality outstanding and housekeeping standards commendable. Your encouraging words mean a lot to us... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La's Eros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Travelocity, HotelTravel.com, Cheap Tickets, Orbitz, Hotwire, Despegar.com, Hotels.com, getaroom.com, EasyToBook, Odigeo, TripOnline SA and Tingo so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#15 Business Hotel in New Delhi

464 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (423)
Viewed
Hotel & grounds (95)
Viewed
Bathroom (26)
Viewed
Room/suite (112)
Viewed
View from room (21)
Viewed
Dining (35)
Viewed
Pool/beach area (22)
Viewed
Business center/function rooms (1)
Viewed
0:48
Videos (1)
Viewed
Other (110)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Dining (14)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (2)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay