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Shangri-La's Eros Hotel

#23 of 649 Hotels in New Delhi
Certificate of Excellence
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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1,583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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    (1583)
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Essex
Level Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Second time to Delhi and this is not a patch on the Shangri La in Sydney. This hotel is worn out and needs refurbishment I would not class this as a 5 star. However restaurant and bar staff are fantastic and the evening buffet dinner is great value for money - everything from traditional UK roast dinner to curry and... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. We are pleased to hear that you enjoyed the buffet spread at our all day dining restaurant - Tamra and are happy to hear that you found it to be a great value for money. However we have... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

I've been staying in delhi for a year and this was one of the best brunches i've had here. Definitely the best value for money option from Delhi 5 star hotels. The lamb shanks and lava cake with chocolate ice cream were outstanding. Our waiter Harish made sure we always had our drinks on time!

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to dine at our all day dining restaurant - Tamra and for sharing your heartening comments with us. We are so pleased to hear that were able to delight you with our hospitality and services and provide you with a wonderful dining experience. Happy to know that you found your overall experience to be... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was a wonderful brunch. Great selection of different types of food, nice drinks and service. Staff is really friendly and helpfuI. I definitely recommend this place for Sunday brunch. Ask for Harish ☺.

Was this review helpful? Yes 1
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your warm and wonderful comments on your dining experience at our all-day dining restaurant - Tamra. So glad to know that you relished our food spread and appreciated the warmth and hospitality extended by our service associates. Your generous comments have been shared with the entire team at Tamra... More 

Hyderabad
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great place to stay for business or leisure in Delhi .good and warm people. Food is good. Breakfast is sumptuous. Room service is prompt. WiFi is complementary and is fast.check in and check out is fast and effective. I have stayed more than 5 times this year. Will recommend any one coming to Delhi to there. It's real value for... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation with us. We are so pleased to learn that we have consistently been able to delight you with our hospitality and services and provide you with an enjoyable stay experience. Happy to hear that you relished our... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

I checked in ur hotel on 29th August. It was an joyful experience and an awsum stay in ur hotel. Impressed with the quick services and wi-fi speed. Overall thumbs up . And at last not the least thanks to the Horizon club manager Ms Pallavi for the warm hospitality in making our stay very comfortable. Mr Kapil at the... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your kind words of appreciation with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so pleased to learn that we were able to delight you with our hospitality and services and provide you with a comfortable stay at the hotel. Pleased to learn appreciated our express check -... More 

Hyderabad, India
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I travel a lot for work and was quite impressed with this hotel. Great room, staff was helpful and friendly, with easy access to the sites of Delhi. We had a nice stay and were comfortable, however, front desk staff made many mistakes during check in and check out which made the process go much more slowly than anticipated. Also,... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel in the city. We are so pleased to learn that we were able to satisfy you with our hospitality and services and provide you with a comfortable stay experience. Happy to hear that you found our staff responsive, food spreads delectable and the rooms... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Management Shangrila eros hotel. Appraisal of service. As a gold member of this great hotel I wish to commend the hospitality and industry of the management and stuff of the hotel. The reception I enjoyed from the staff especially from HARISH of the restaurant .

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. Thank you so very much for sharing your kind words of appreciation with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so pleased to learn that you loved the warmth and hospitality extended by our service associates who took great care of you and... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

An up hill task to compete with home grown luxury hotels in India in terms of service. Global chains need to find the niche and competitive edge in this highly competitive market. The home grown luxury hotels can harness on their history and culture to create a theme / story line.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. We have not noted your observations with regard to the services and hospitality extended at the hotel and the same shall be reviewed on priority. If given an opportunity we would love to welcome you again and satisfy... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

100 % the whole way and more. My husband and I had a unforgettable stay, never came across such high standard! The rooms where incredible, brought comfort to a entire different level, spacious, fit for a queen. Buffet breakfast was a feast from all over the world, wonderful choice, standard of food second to none. I never want anything but... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your kind words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so pleased to hear that we were able to meet and exceed your expectations and provide you with a wonderful stay experience. Glad to know that you found our rooms well... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Finished our Golden Triangle tour with a night at the 'five star' Shangri La in New Delhi. After some fantastic accommodation this was a real let down. It is a three star hotel at best - the decoration is tired and jaded (see photos). There is nothing five star about it. If you are looking for five star you are... More 

Was this review helpful? Yes
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. We sincerely apologize for not being able to delight you with our hospitality and services at the hotel. We have noted your feedback and the same shall be reviewed on priority. However, we do hope that you would... More 

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