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4.0 of 5 Hotel   |   National Highway 8, New Delhi 110038, India
Hotel amenities
The Umrao
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Ranked #150 of 610 Hotels in New Delhi
A recent review
4 of 5 stars reviewed 2 weeks ago
montublessings surat
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67 reviews from our community

Traveler rating
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    6
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    5
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19
14
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I don't write reviews often but this is one I must write. I am totally baffled by the good reviews of this hotel and honestly totally baffled by this hotel. First the good, some of the staff are very nice. Next the bad....I am not sure how to explain this hotel. It is beautiful but the service, the staff training... More 

Was this review helpful? Yes 1
surat
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed there for a night and the experience was good.. good people, good ambience, good, service, good food, and was serving my purpose well as it was near the IGI Airport. suggestable. would love to be there again.

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Astana, Kazakhstan
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was initially impressed by the upscale finishes of the property, but it completely failed in some of the basics of hotel management. The sheets in our room had obviously not been changed for many days. Although the hotel has only been open 2 years the room showed definite signs of wear and tear that could be easily touched up.... More 

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New Delhi, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Fixed Items & Ambience All the material & equipment that has gone into construction is fairly good. So the appearance & ambience appear fairly clean & nice. Cost Optimization stinks - the most shocking is that even thought the room provides for central heating, but when I switched on the heating, nothing happened, it was just the blower merrily circulating... More 

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TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for taking out time and reviewing The Umrao on Trip Advisor. While we endeavour to provide consistent services, we might have erred on certain occasions. We can assure you that it is an aberration from our normal standards and your feedback helps us introspect the same. We look forward to welcoming you... More 

Calcutta, West Bengal, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

“Exceptional property, exceptional service, highly recommended- 5 of 5 stars I have been lucky enough to visit this hotel two times a year and every time I go it just gets better! I am always welcomed like an old friend and I can't wait to go back. The Umrao is rebounded worldwide for exceptional service and I would like to... More 

Was this review helpful? Yes 1
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

New Delhi, India
1 review
5 of 5 stars Reviewed December 10, 2014

excellent services, good infrastructure, good lighting,nice service of doorman etc, especially very happy to services of mr jitender bansal he is very nice & supportuve person..i wish to say his boss will promote him. my room no was 117, name sandeep verma, contact no: 8585940831 email ID: sandeepsverma2003@gmail.com Regards Sandeep

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

Fort Lauderdale, Florida
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed December 3, 2014

In all good conscience, Umrao should get out of the hotel business and declare itself a wedding venue with rooms. The lawns surrounding the building are all up for rent every night, and with only two floors, there is no room that is more than fifty feet away from a mind numbing, thousand-decibel dance music going on and on till... More 

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for taking out time and reviewing The Umrao on Trip Advisor. While we endeavour to provide consistent services, we might have erred on certain occasions. With regards to the noise from the weddings at our lawns, we will carefully allocate the rooms for guests like you. We can assure you that it... More 

2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 29, 2014

First of all , it is not an hotel of any rating. It is just a marriage lawn. Room service and reception staff is 0% responsive . No room facilities at all. I would specially like to mention name of thier manager mr jeetendra bansal, after directly complainting to him also , he use to hide from guests. It take... More 

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for taking out time and reviewing The Umrao on Trip Advisor. While we endeavour to provide consistent services, we might have erred on certain occasions. We can assure you that it is an aberration from our normal standards and your feedback helps us introspect the same. We look forward to welcoming you... More 

New Delhi, India
1 review
4 of 5 stars Reviewed November 29, 2014

This hotel is incredible and beautiful. The service is superb, the thought and care of the staff is superior to any hotel we have stayed in. The staff members are so accommodating particularly if you like to be pampered and the atmosphere is uplifting and serene. It is a safe haven to come "home" to after a long day. There... More 

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

Ahmedabad, India
2 reviews
4 of 5 stars Reviewed November 13, 2014

The hotel provides high standard of services in respect of reception,accommodation and departure. The staff is extremely polite and cooperative .There is a vast variety of good food and remarkable hospitality and efficiency of the hostesses operating in the restaurant and Overall an excellent experience. Some people like Mr Guarav Shrivastava , Mr Jitendra , Mr Bhandari, Mr Tiwari &... More 

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

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Additional Information about The Umrao

Address: National Highway 8, New Delhi 110038, India
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Umrao 4*
Number of rooms: 55
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Hotel Style:
#49 Luxury Hotel in New Delhi

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