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4.0 of 5 Hotel   |   National Highway 8, New Delhi 110038, India
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The Umrao
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Ranked #133 of 612 Hotels in New Delhi
A recent review
4 of 5 stars reviewed 1 week ago
Candee V Davidsonville, MD
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72 reviews from our community

Traveler rating
    26
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    6
    8
    5
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22
14
3
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Davidsonville, MD
Top Contributor
82 reviews 82 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Deluxe rooms very nice. Had two weddings and despite other postings, we could barely hear the music/noise. We had two rooms and the AC did not work in one of our rooms. After maintenance fiddling with the thermostat and telling us to be patient over 4 hours, it was clearly not working. We were moved to the next room which... More 

Was this review helpful? Yes 4
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from the Umrao!! Thank you for reviewing The Umrao on Trip Advisor. We must apologize on behalf of the entire team for the service lapses you experienced during your stay. We can only assure you that it is an aberration from our normal standards and your feedback will only help us improve. We understand that we were... More 

Contributor
20 reviews 20 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

Have frequented this Hotel as this is the Favorite destination when it comes to the Typical Extravagant Delhi's Big Fat Wedding functions. The food is great and the decor awesome. No Complaints at all. Keep it up !! Ambeek Khemka

Was this review helpful? Yes 3
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. We look forward to welcoming you back soon. Warm Regards, The Umrao... More 

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nicely done up boutique resort with plush interiors and superb ambience. Service is excellent and quality of food is really good. The Bakery serves amazingly fresh stuff. Nice place for stay and meetings!!

Was this review helpful? Yes 3
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. We look forward to welcoming you back soon. Warm Regards, The Umrao... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I was in Delhi for 2 days and wanted to be at a convenient location to be able to conduct some business meetings in delhi and gurgaon and take a midnight flight. Was very happy with the courteous staff and great service. The room was not the largest size but very comfortable and well designed. Overall very comfortable stay.

Was this review helpful? Yes 1
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

New Delhi, India
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was a one night stay. The overall experience was good. Staff was friendly and helpful. Wi-Fi service was not upto the mark. You were required to login after every few minutes with the password provided. Room was of adequate size with a double bed and two comfortable chairs. Coree/Tea maker was available in the room, however, Mini Bar had... More 

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for taking out time and reviewing The Umrao on Trip Advisor. While we endeavour to provide consistent services, we might have erred on certain occasions. We can assure you that it is an aberration from our normal standards and your feedback helps us introspect the same. We look forward to welcoming you... More 

Seattle, Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 15, 2015

I don't write reviews often but this is one I must write. I am totally baffled by the good reviews of this hotel and honestly totally baffled by this hotel. First the good, some of the staff are very nice. Next the bad....I am not sure how to explain this hotel. It is beautiful but the service, the staff training... More 

Was this review helpful? Yes 2
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from the Umrao!! Thank you for reviewing The Umrao on Trip Advisor. We must apologize on behalf of the entire team for the service lapses you experienced during your stay. We can only assure you that it is an aberration from our normal standards and your feedback will only help us improve. We understand that we were... More 

surat
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 11, 2015

I stayed there for a night and the experience was good.. good people, good ambience, good, service, good food, and was serving my purpose well as it was near the IGI Airport. suggestable. would love to be there again.

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

Astana, Kazakhstan
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 9, 2015

I was initially impressed by the upscale finishes of the property, but it completely failed in some of the basics of hotel management. The sheets in our room had obviously not been changed for many days. Although the hotel has only been open 2 years the room showed definite signs of wear and tear that could be easily touched up.... More 

Was this review helpful? Yes
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for taking out time and reviewing The Umrao on Trip Advisor. While we endeavour to provide consistent services, we might have erred on certain occasions . We can assure you that it is an aberration from our normal standards and your feedback helps us introspect the same. We look forward to welcoming... More 

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2014

Fixed Items & Ambience All the material & equipment that has gone into construction is fairly good. So the appearance & ambience appear fairly clean & nice. Cost Optimization stinks - the most shocking is that even thought the room provides for central heating, but when I switched on the heating, nothing happened, it was just the blower merrily circulating... More 

Was this review helpful? Yes 1
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for taking out time and reviewing The Umrao on Trip Advisor. While we endeavour to provide consistent services, we might have erred on certain occasions. We can assure you that it is an aberration from our normal standards and your feedback helps us introspect the same. We look forward to welcoming you... More 

Calcutta, West Bengal, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

“Exceptional property, exceptional service, highly recommended- 5 of 5 stars I have been lucky enough to visit this hotel two times a year and every time I go it just gets better! I am always welcomed like an old friend and I can't wait to go back. The Umrao is rebounded worldwide for exceptional service and I would like to... More 

Was this review helpful? Yes 1
TEAM_UMRAO, Guest Relations Manager at The Umrao, responded to this review

Dear Guest, Greetings from The Umrao! Thank you for your feedback about The Umrao on Trip Advisor. We are pleased to know that the hotel facilities well suited your needs and requirements. It is wonderful that we as a team were able to live up to your expectations. Also, we would like to thank you for your kind appreciation about... More 

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Additional Information about The Umrao

Address: National Highway 8, New Delhi 110038, India
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Umrao 4*
Number of rooms: 55
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Hotel Style:
#47 Luxury Hotel in New Delhi
#100 Business Hotel in New Delhi

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