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The Grand New Delhi

5.0 of 5 Vasant Kunj Phase II, New Delhi 110070, India
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Certificate of Excellence 2014
The Grand New Delhi
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The Grand New Delhi
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532 reviews from our community

Traveler rating
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    81
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Patna, India
2 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel is excellent. It has got great entrance., The people at the entrance are awesome. The room is majestic as the name goes. The best of all is their breakfast spread. Its simply awesome. Hope to continue to get good service all the times

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Senior Contributor
34 reviews 34 reviews
31 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed yesterday NEW

The service is slow and poor. The breakfast food quality is average. Faint smell of damp in lower rooms. Pool not serviced by bar staff. Bar and lobby quite good though. Better hotels nearby. Could be easily better but I think it is complacent due to wedding market.

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Bangalore, India
Top Contributor
50 reviews 50 reviews
46 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I must say that this has been the most average stay I ever had in a 5 star property. Nothing except the size and tariff is of 5 star. Average service, untrained and unpolished staff, average food, just about OK room and a very slow front office. I would specially point out that the biggest weakness of this hotel is... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Rajiv at the concierge went out of his way to assist with my requirements. The hotel is a convenient location from the hotel and the salon did my hair and sari beautifully for a wedding that was really quite something. Aesthetically it could do with an uplift but the service was excellent in my opinion.

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Mumbai
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

I stayed their for 2 nights and was an average stay. Its a huge hotel but the services are not of 5 star level, the ambiance is 4/5 and the services are also not too good as expected. The best part is its closer to Airport and prices are reasonable. Management really need to upgrade the service level to maintain... More

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Zurich, Switzerland
Top Contributor
128 reviews 128 reviews
51 hotel reviews
467 helpful votes 467 helpful votes
4 of 5 stars Reviewed 1 week ago

Already the pick-up by the hotel's limo at Delhi Airport happens with a smile (a relief after the sourly immigration officials that do not greet nor indeed welcome you to India). Check-in at the hotel is friendly and smooth: After having stayed there before, the registration form is already filled out - I just have to sign it. Unfortunately the... More

Was this review helpful? Yes 3
Swansea, United Kingdom
Top Contributor
59 reviews 59 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

If you like paying over the odds for rubbish service, smelly rooms and mediocre food then stay at the Grand! Stayed here for 2 nights straight off a flight from London and will not be rushing back in a hurry. Staff are very rude and completely lack in basic courtesy and attentiveness. Waited nearly an hour just to check in... More

Was this review helpful? Yes 2
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 1 night here for business. I understood from my colleague that this used to be the Grand Hyatt before a change of management. This was evident from the grand lobby that greeted us on arrival. The rooms were surprisingly large, dated but clean. The spa toiletries were excellent. Overall, an enjoyable stay.

Was this review helpful? Yes 1
Sandeep B, EAM- Rooms at The Grand New Delhi, responded to this review

Dear Guest We sincerely thank you for your encouraging and kind words of praise for our hotel and services. Your generous indication towards the room amenities, arrival experience and the room size is highly appreciated and is a part of our USP. The hotel also has some great advantage of being most centrally located hotel in Delhi NCR region with... More

Mumbai (Bombay), India
Top Contributor
108 reviews 108 reviews
40 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

How safe do I feel here? I am not sure! Stayed for 2 nights for work. Checked in late after 10pm and ordered dinner from in room dining around 11. The food arrived on time and was yummy.. But here is the problem, I was told it would take around 20 mins for the food to arrive which is fine.... More

Was this review helpful? Yes 1
Sandeep B, EAM - Rooms at The Grand New Delhi, responded to this review

Dear Guest, At the outset we thank you for choosing The Grand New Delhi for your recent stay and sharing your feedback on the tripadvisor. Single lady guest's safety and stay experience is given extreme importance by our team with certain unique measures undertaken by the hotel, like - In room check, special one point contact during the stay for... More

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Only alright if you want a business hotel close to the airport and office parks. Breakfast was overcrowded with outside guests, with poor / indifferent service. Lots of tables were not cleared away, for example, and there was a very long wait for cutlery and coffee etc. Swimming pool was nice. Noisy night club in the lounge. Drink service in... More

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Sandeep B, EAM - Rooms at The Grand New Delhi, responded to this review

Dear Mr.John M, It is indeed unfortunate that you have had to deal with such a mediocre, service standards at some of the areas. This is not the manner by which we would like you to have our guest to experience the hotel and I have taken this up strongly with the concerned teams to identify the possible root cause... More

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Additional Information about The Grand New Delhi

Address: Vasant Kunj Phase II, New Delhi 110070, India
Location: India > National Capital Territory of Delhi > New Delhi > Mahipal Pur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Grand New Delhi 5*
Number of rooms: 390
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Also Known As:
The Grand New Delhi Hotel New Delhi
Grand New Delhi
Hotel The Grand New Delhi
The Grand Hotel New Delhi

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