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Eaton Smart, New Delhi Airport Transit Hotel

3.5 of 5 Level 5, Terminal 3 | Indira Gandhi International Airport, New Delhi 110 037, India
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Eaton Smart, New Delhi Airport Transit Hotel
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Eaton Smart, New Delhi Airport Transit Hotel
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220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lasko, Slovenia
Top Contributor
55 reviews 55 reviews
55 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is located inside the New Delhi airport complex so you need to have a booking and a scheduled flight to reach it. I came from centre of New Delhi and had a booking. There were some small difficulties with security and police at the entrance to the airport as they were not precisely knowledgeable how to reach it... More 

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Many thanks for commending us on our many facets of hospitality on this travel forum. Located inside the T3 terminal of New Delhi International Airport, Eaton Smart New Delhi Airport Transit Hotel is proud to be a courteous host to transit passengers. We are happy to know that our accommodation and upkeep were at par with your expectations.... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is a simple transit hotel, hidden in the depths of Delhi Airport T3. It is pretty hard to find (alongside a lounge by door 1) and you need to call from a courtesy phone to get someone to walk you to reception through a number of different check points - quite tedious when you are tired. Once you get... More 

Was this review helpful? Yes
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, At Eaton Smart New Delhi Airport Transit Hotel, we endeavor to perform to the best of our abilities so as to provide a pleasant experience to our guests and we are glad to have achieved it in your case. We are happy to know that you were impressed with our clean and cozy accommodation after a long flight.... More 

Brighton, Canada
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed the pleasant airport hotel and the good restaurant on the same floor. The twin room was small but comfortable and had all the necessities. It was clean, had spotless duvets and was modern. We should have come in the domestic end of the terminal, but were directed by guards to the international end. The Eaton guides found us... More 

Was this review helpful? Yes
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Many thanks for commending us on our many facets of hospitality on this travel forum. Located within the airport terminal, Eaton Smart, New Delhi Airport Transit Hotel is a perfect option for passengers who want to relax before boarding the next flight. At our hotel, every aspect is designed in such a way that the stay of our... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at Eaton Smart transit hotel for 9 hrs. Yes, they charge on hourly basis. Missed my connecting flight and instead of taking the cheap and crappy hotel given by the airlines I decided to spend the night at the transit hotel. Too many security checks before you reach the reception. The guy at the reception was soft spoken and... More 

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, At Eaton Smart New Delhi Airport Transit Hotel, we endeavor to perform to the best of our abilities so as to provide a pleasant experience to our guests and we are glad to have achieved it in your case. Our hourly stay option is very flexible keeping in mind the comfort of our guests and it is nice to... More 

Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We were transiting Indira Gandhi to Bhutan. The hotel provided fineservice taking us through the Indian transit desk ( it took some time but not because of the hotel staff) . Rooms are small but have good ameneities. The transfer of our luggage went completey smooth. We woold choose this option again. Bjorn

Was this review helpful? Yes
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank you for sharing your comments on TripAdvisor. Located inside the T3 terminal of New Delhi International Airport, Eaton Smart New Delhi Airport Transit Hotel is proud to be a courteous host to transit passengers. We are happy to know that our accommodation and upkeep were at par with your expectations. Your compliments will motivate us in maintaining... More 

Mumbai
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Located at T3 itself after you enter the terminal. Advantage: You know the value of your sleep by the hour - 7 hours @ 7,045. They take the Transit Hotel quite literally. The rooms are pretty basic; corridor noises are disturbing and loud to say the least; the desi reception is bordering on clumsy and rude rather than sounding professional.... More 

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Many thanks for sharing your feedback on this travel forum.Eaton Smart New Delhi Airport Transit Hotel is the first transit hotel in India that provides travelers everything they need to rest and relax before catching the next flight. However, we regret that your short stopover at our hotel was not at par with your expectations. We would like... More 

Vienna, Austria
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We arrived at Delhi Airport at midnight with a connecting flight at 2.00 pm. So we decided in advance to book the Eaton Smart Hotel located within the Airport complex. As already informed in advance you have to show a valid boarding pass to check in at the hotel. But the more important point is that you cannot leave the... More 

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. At Eaton Smart New Delhi Airport Transit Hotel, we endeavor to perform to the best of our abilities so as to provide a pleasant experience to our guests and we are glad to have achieved it in your case. Our hourly stay option is very flexible keeping in mind the comfort... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Getting to the hotel is hardest part, but once you are there, it a nice place. Love the shower, high class. The room has window looking into the terminal, so you have viewing like at a sports game. The dining room has a wide look to the outside.

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, We thank you for the review of your recent stay at our hotel. First of its kind in the country, Eaton Smart, New Delhi Airport Transit Hotel offers travelers everything they need for a refreshing stopover. From comfortable rooms, well-equipped bathrooms to an elaborate menu at our dining outlet, we deliver detailed attention to our guests. It is... More 

Heathfield, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived early evening on an Air India flight from Australia. Was met at ther gate by a helpful young man who steered us through the numerous formalities in New Delhi Airport. Room was clean and comfortable, small but well equipped. Very early call system worked well. UK plugs fitted for chargers. Very polite and helpful staff. Great place to crash... More 

Was this review helpful? Yes
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Many thanks for commending on our many facets of hospitality on this travel forum. We are happy to learn of your pleasant experience at Eaton Smart, New Delhi Airport Transit Hotel. It is nice to know that your stop-over with us was refreshing and your accommodation was comfortable. We are also glad that you were impressed with our... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I arrived from London at 11:30pm. I was greeted at the airport by one of the hotels representatives. He then left me in the lounge for TWO HOURS. He said he was checking to see if my baggage was transferred to the connecting plane. This, of course, was not necessary as the airline does this. Finally, I left the lounge... More 

Was this review helpful? Yes
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us.At Eaton Smart New Delhi Airport Transit Hotel, we strive to perform to the best of our abilities so as to provide a pleasant experience to our guests and we are disappointed to know that we were not able to achieve the same in your case. We regret the inconvenience caused... More 

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Additional Information about Eaton Smart, New Delhi Airport Transit Hotel

Address: Level 5, Terminal 3 | Indira Gandhi International Airport, New Delhi 110 037, India
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Eaton Smart, New Delhi Airport Transit Hotel 3.5*
Number of rooms: 93
Reservation Options:
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Hotel Style:
#38 Spa Hotel in New Delhi

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