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All 597 New Delhi hotels

Eaton Smart, New Delhi Airport Transit Hotel

3.5 of 5 Hotel   |   Level 5, Terminal 3 | Indira Gandhi International Airport, New Delhi 110 037, India
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Eaton Smart, New Delhi Airport Transit Hotel
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Ranked #141 of 597 Hotels in New Delhi
A recent review
4 of 5 stars reviewed 1 week ago
Mike1968Hull Hull Yorkshire Uk
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Michigan
Top Contributor
54 reviews 54 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 1 week ago

Location of hotel is ideal given that it is beyond the Security gates in the airport. However, my experience was not positive. The person working the front desk was surly, and check in took far too long. While waiting in the lobby I noticed that the carpet was badly stained and dirty...didn't bode well for what the rest of the... More

Was this review helpful? Yes 1
Hull Yorkshire Uk
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a 7 hour layover in Delhi, landing at 2.30am. You can book this hotel by the hour which is great if you don't need it all night. It's clean and functional and the staff were very efficient and welcoming. Make sure that you email the hotel after you made the booking and ask for a meet and greet... More

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Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us and sharing your feedback on TripAdvisor. It gives us pleasure to know that you had a comfortable stay at India’s first airport transit hotel. The Eaton Smart team is happy to know that our service, accommodation and hygiene levels were at par with your expectations. We believe that our guests... More

nagpur
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was nice to be received as we debarked the plane, and escorted to the hotel, which has numerous security checks. [understandable] and helped to check in for our next flight later. Once in the hotel it is impossible to go outside [for smokers] The Hotel has a very good restaurant and fitness center. The rooms are a little small... More

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, We thank you for staying at Eaton Smart New Delhi Airport Transit Hotel. The team is happy to know that you had a comfortable stay at our hotel and you were impressed by our restaurant and fitness centre. Our associates make sure that they guide the guests from the terminal to the hotel and help them with the... More

Merrimack, New Hampshire
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice to arrive at airport and be in hotel in 20 minutes including time for baggage. Was met at the plane and guided to the hotel. This is a requirement as the hotel wound be next to impossible to find on your own. Staff was great and service excellent. Room was quite comfortable, better than I had expected. There is... More

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, It was a pleasure to be of service to you and thank you for your wonderful review Being the first and only transit hotel in India, Eaton Smart New Delhi Airport Hotel has adopted all the practices to make the stay of our guests convenient. From receiving the guest at the terminal to guiding the guest to the... More

Morristown, New Jersey
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was truly an oasis for this weary traveller. I forgot I was in an airport. As soon as I left the airplane, there was a hotel representative waiting to greet me. Be aware that you need a boarding pass for your next flight to get through security and get to the hotel area. I checked in online and... More

Was this review helpful? Yes 3
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, It is an absolute pleasure to read your fantastic review following your recent stay with us at Eaton Smart New Delhi Airport Transit Hotel. Our endeavour is to provide the best services to all our guests and we are humbled to read your kind appreciation of location, amenities and breakfast. Your appreciation for our associates and the bed... More

Mussoorie, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

perfect stay for a few hours. nice cosy place with excellent basic facilities. best is that you are in bed within minutes of landing and have the liberty of starting from your room 15 minutes before boarding time. getting to the hotel though is slightly cumbersome for the first timer.

Was this review helpful? Yes 2
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful review following your comfortable stopover at Eaton Smart New Delhi Airport Transit Hotel. Your review is synonymous with what we strive to offer at our hotel and we are happy that you chose to stay with us during your transit at T3 Terminal. We are the first and only Airport transit hotel... More

Cambridge
Contributor
18 reviews 18 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 3, 2014

Unfortunately did not have a good experience at this hotel. Eventhough the room was quiet and comfortable, the TV did not work and the bathroom drainage was blocked resulting in water overflowing after a shower. Staff were not helpful at all.

Was this review helpful? Yes 1
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank you for staying at Eaton Smart New Delhi Airport Transit Hotel and sharing your review. We regret to learn about your less than perfect experience at our hotel. We appreciate you for bringing this to our attention as guest reviews aid us in strengthening our services and facilities. Your feedback has been noted and assure you that... More

Canberra, Australia
Contributor
19 reviews 19 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 2, 2014

The Eaton has some good points, the room was well presented and had the usual amenities; for any international traveller needing to change to a domestic connection the next day they provided a staff member to walk you through the maze of immigration, customs, and many mangy security checks (your luggage is scanned before entering the hotel with the same... More

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Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, It was a pleasure to serve you at Eaton Smart New Delhi Airport Transit Hotel. We are happy that you chose to stay with us and found our amenities and service at par with your expectations. As we are located in the T3 terminal, our guests have to go through security checks which is a part of Airport... More

Nokia, Finland
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

Location of the hotel is perfect because it is in terminal. When you have connectoin flight in Delhi and you must overnight, this hotel is the best solution. You don't need go out of terminal. Assistant is also fine. I had connection from domestic flight to international flight. There were a frendly guy waiting for me from my flight. He... More

Was this review helpful? Yes 4
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, Thank for reviewing Eaton Smart, New Delhi Airport transit hotel on TripAdvisor. The team is highly motivated by your review and is happy to learn that you consider us a ‘Perfect Hotel’. We are glad that our location added convenience to your stay and you had a comfortable sojourn at our hotel. Rightly mentioned by you, our guests... More

Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 17, 2014

Overall it served its purpose and the staff were fantastic.... However the rooms were very very average and it was quite hard to find even though it is in the airport. Would try somewhere else next time even if it was only for 8-12 hours

Was this review helpful? Yes 4
Eaton_Smart, General Manager at Eaton Smart, New Delhi Airport Transit Hotel, responded to this review

Dear Guest, It was a pleasure to host you at Eaton Smart New Delhi Airport Transit Hotel and thank you for sharing your review. We are glad to know that your overall stay with us was to your liking and our associates could make your stay a comfortable one. We have also noted your concerns and will definitely share it... More

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Additional Information about Eaton Smart, New Delhi Airport Transit Hotel

Address: Level 5, Terminal 3 | Indira Gandhi International Airport, New Delhi 110 037, India
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Eaton Smart, New Delhi Airport Transit Hotel 3.5*
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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Wheelchair access
Hotel Style
#37 Spa Hotel in New Delhi
Hotel Class
Official Description (provided by the hotel)
First of its kind in the country, Eaton Smart, New Delhi Airport Transit Hotel makes unpleasant layovers a thing of the past. Located within the airport terminal, the 93-room hotel offers discerning travellers everything they need to continue their journey in comfort and style. The hotel is divided into two wings with rooms available at both the International and the Domestic wings of the T3 terminal. Featuring a modern design and comfortable facilities, the 57 rooms at the International Terminal are reserved for transiting passengers or those who have cleared customs.Passengers travelling within India who present a valid ticket can access one of the 36 spacious rooms in the Domestic wing of the T3 Terminal. Passengers needing a pre-flight freshen up, or those with shorter stopovers, can make use of Eaton Smart’s innovative Aqua Pods. Efficiently designed, guests can use these private showers and take advantage of the hotel’s services and facilities. ... more   less 
Number of rooms
93

Questions & Answers

Questions? Get answers from Eaton Smart, New Delhi Airport Transit Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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