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Crowne Plaza Today New Delhi Okhla

5.0 of 5 Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
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Certificate of Excellence 2014
Crowne Plaza Today New Delhi Okhla
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Crowne Plaza Today New Delhi Okhla
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393 reviews from our community

Traveler rating
    182
    166
    30
    7
    8
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58
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20
170
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune, Maharashtra, India
Contributor
17 reviews 17 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed yesterday NEW

It was the worst experience I've had in my last 7-8 years of being an IHG customer. From a rude staff at the front desk to a driver who was always on the phone while driving us around to the burnt sandwiches we paid a bomb for, served after 50 mins and mistakes despite clear instructions to a mismanaged banquet... More

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Kolkata (Calcutta), India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I have thousands of points with their reward program, I have stayed at many hotels and I have to say I have been treated the worst at this hotel. It's a more expensive hotel out if all the brands, so I was expecting a higher level of customer care. No. They cared more about the fact that I had my... More

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Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Warm Greetings. Please accept our sincere apologies for the discomfort caused to you during your stay at our hotel. We are extremely sorry for the same. Your feedback has been communicated to the senior management as well. Please do write to us on your next visit at director.rooms@cpokhla.com and we would like to ensure that your stay at... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at the standard 36 sq mtr room which was a bit dim and more spacious than the suits. Their Edesia Restaurant was not inviting, and the dim dining area that serves buffet breakfast lunch and dinner would not let you crave for more.. You will be facinated if you are a fan of mediterranean cuisine thou! ChaoBella is... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

I stayed at Crown plaza for 8 days. Rooms were great and clean - only there was a smell emanating from the toilets which I did not like. I think air fragrances exists for that!! Also I had problems with my key card twice & had to call the reception for fixing it. Restaurant was ok but not that clean.... More

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Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Warm Greetings. Thank you so much for taking out your precious time to share your valuable feedback. We are extremely greatful as the candid feedback from our esteemed guests helps us to improve on our services . We have duly noted your comments and have shared and discussed the same with the respective departments, and are ensuring necessary... More

New Delhi, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Today marks the 3rd time this year that a client booked this hotel for a conference - and each time, the experience gets worse! Where do I start? The gloomy, dimly lit conference rooms that are more suited to movie-viewing than lively discussion? The air-conditioning controls that have just two settings - freeze or boil? The rickety flip-chart stands? The... More

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Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Greetings. First of all please accept our sincere apologies for the discomfort caused to you during your stay at our hotel . Thank you so much for sharing your candid feedback and raising the concerns with us . We have taken the feedback into account and have discussed the same with the concerned department and have taken necessary... More

Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

After a bustling 45 minute taxi ride from the airport we arrived at this quiet oasis complete with security. Our room was large with a king size bed with luxurious linen but the main feature was behind a screen, a huge bathroom complete with an overhead shower but the biggest surprise was the HUGE bath! But staying 5 star has... More

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Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Warm Greetings. Thank you so much for your great feedback and lovely comments. We appreciate it very much. We have noted your feedback about your experience at the restaurant and the same has been shared with the respective department. Please let us know about your next visit at director.rooms@cpokhla.com and we would be happy to greet and meet... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had 1 night in this hotel. The property and standard is as you would expect from the Crowne Plaza. It is a lovely property, new, clean and modern. Can't fault the standards of food at dinner or breakfast. the staff are all polite and very efficient. The rooms are spacious, very comfortable and very clean. All of a very... More

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Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Thank you so much for your valuable feedback and great comments about our hotel, services, cleanliness . We are very glad to know that your stay at Crowne Plaza Today Okhla has been comfortable . We loom forward to welcome you back soon. Best Regards Nupur More

Top Contributor
83 reviews 83 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here as booked by a local tour agency as we were doing the golden circle tour. A couple of things I expect from a 5 star hotel is impeccable cleanliness. We saw trash in the corner of the same elevator for over an hour between the times we rode it. Breakfast was meh... Difficult to find clean glasses or... More

Was this review helpful? Yes
Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Warm Greetings. We are really for the inconvenience caused to you during your stay at the hotel. The feedback has been shared with the senior management as well as the respective department and team members. We have reinforced the training to ensure there is no recurrence. Please accept our sincere apologies and give us another chance to serve... More

Cheltenham, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Super hotel room and bathroom and great restaurant CHAOBELLA for Italian Chinese cuisine. Loved the breakfast spread too. Very polite helpful staff and used the Crowne Club for evening snacks and refreshments which was very convenient. Great hotel though far from City centre.

Was this review helpful? Yes
Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Thank you so much for your great feedback and lovely comments. Its great feeling for all our team members to receive such a positive feedback. We look forward to welcome you back soon. Best Regards Nupur More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed in this hotel for 3 times over last three months. It is an excellent hotel and with very freindly staff. On my last visit I had slight problem which I discussed with the Duty Manager who very happily sorted the issue. Highly recommended

Was this review helpful? Yes 1
Nupur S, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Thank you so much for your lovely feedback and specially for giving us another chance to offer you our services . We are really glad that the feedback shared by you was well accepted and executed by our team members. Your review is a true testament of our daily efforts. Best Regards Nupur More

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Additional Information about Crowne Plaza Today New Delhi Okhla

Address: Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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