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Crowne Plaza Today New Delhi Okhla

#44 of 664 Hotels in New Delhi
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Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
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Crowne Plaza Today New Delhi Okhla
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581 Reviews from our TripAdvisor Community

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Mumbai, India
Level Contributor
134 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The rooms are good, sleep quality was excellent, however, service standards were not optimal and hospitality was also lacking. No due recognition for being a IHG Gold member. The check in was slow, the location of the hotel is pretty far off and there are no eating places around. You will have to eat at the hotel and the food... More 

Helpful?
Thank path_well_trodden
Kanpur, India
Level Contributor
141 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was quite nice and spacious and so was the bathroom area with a tub and dressing area.. The room had almost all the amenities which one can expect of.. The staff was okay and could have been more courteous and friendly.. The view from the room was quite decent given that it is Delhi and you could see... More 

Helpful?
Thank Vipul556
RajuShresthaa, General Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Namashkar! First of all thank you so much for taking out time and share your feedback. I value your observations and continue to do my best in terms of services and product to satisfy you for upcoming visits. However it is very motivating for us that my guests are also contributing towards the betterment of the Hotel by... More 

New Delhi, India
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Now days you have a good quality rooms even in a boutique hotel. For a hotel like this the focus should be more on the service. Over all the hotel is great, has great amenities and everything else that a 5 star hotel but what it lacks is what can set it apart - the touch of personalisation and service.... More 

Helpful?
Thank Mukul K
RajuShresthaa, General Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest , Namashkar from Crowne Plaza Today Okhla !! It’s my pleasure to receive such compliment and acknowledgement from our guest as it gives me and my team an immense proud and motivation to perform better every day. Hope to see you soon at Crwone Plaza Today Okhla !! Regards Raju Shrestha More 

Singapore, Singapore
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

They have spacious room and good wifi connectivity. The breakfast is not fantastic and the restaurant lightnings are very dim. The location are surrounded by industrial offices and there are no shopping mall near the hotel. A decent place for business trip.

Helpful?
Thank GregoryTan_SG
RajuShresthaa, General Manager at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest , Namashkar from Crowne Plaza Today Okhla !! I truly appreciate your gesture of taking out time and writing back . Your feedback gives us the opportunity of improving our self so that we could serve you better for the next visit. Hope to see you soon at Crowne Plaza Today Okhla !! Regards Raju Shrestha More 

Barcelona, Spain
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although the area is not nice at all, the hotel is very well equipped. Very spacious rooms. Several bars and restaurants. The bath is very big and comfortable, ideal for a romantic niht. Noice outside is very loud, but can not notice anything from the rooms

Helpful?
Thank BPT1980
ShitizChawla, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Namashkar!1 First of all thank you so much for taking out time and share your feedback. We value your observations and continue to do our best in terms of services to satisfy you for upcoming visits. However it is very motivating for us that our guests are also contributing towards the betterment of the Hotel by giving so... More 

Sydney, Australia
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed at the Crowne Plaza and on the 1st night she was electrocuted by accidently touching the face mirror in the bathroom. The whole room fused and we were in total darkness. The electrician was sent up immediately and found the mirror to be faulty and he took it away. Needless to say both my daughter... More 

Helpful?
Thank MaggieK42
ShitizChawla, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Namashkar!! Please accept our sincere apologies for the inconvenience caused to you during your stay. I hope your daughter is doing well also i am thank full to you that you feel like sharing your feedback with us. Is there anything that we can do with regards to your upcoming visits , please do let me know by... More 

Reading, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having stayed in Crowne Plaza at other locations, wanted to try this out for the first time. Had a longish business visit. Was a bit disappointed overall, especially considering the brand and perception I had from other places. Locationwise it is a bit away from main centers, although well connected and few shops nearby. Not a pretty location, more like... More 

Helpful?
Thank BusyTrip2014
ShitizChawla, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review

Namashkar!! Please accept our sincere apologies for the inconvenience caused to you during your stay. I am thank you that you feel like sharing your feedback with us. Is there anything that we can do with regards to your upcoming visits , please do let me know by calling me directly on the hotel number between Monday to Friday(9am -6pm).... More 

malaysia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Checked in on 1st of January 2016 this was the last hotel in our travels. No complains. Great service all around. Efficient and extremely helpful during buffet breakfast and dinner. This is the second time visiting this hotel (we visited last Dec 2014)and I have to say we were not dissapointed. Although a little further to the centre of Delhi,... More 

Helpful?
1 Thank clr
ShitizChawla, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Namashkar!! Thank you for sharing your candid feedback with us. We really appreciate that you like our Hotel. We are very excited and extremely happy to know that your stay was comfortable. Once again thank you so much and we will look forward to welcome back you at Crowne Plaza Today Okhla. Regards Shitiz Chawla More 

London England
Level Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had my concerns as the car approached the hotel as it is not in a 'pretty' area. However it was a lovely hotel and without doubt hands down the best welcome I have received in a hotel ever. They recognised my IHG reward status and went out of their way to make me feel comfortable and welcome in their... More 

Helpful?
1 Thank Hartrix
ShitizChawla, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Namashkar!! Thank you so much for taking out time and sharing your valuable feedback on this great platform. We are truly honoured and pleased to receive such a great comment. Looking forward to welcome you back soon. Best Regards Shitiz Chawla More 

Lytham St Anne's, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are Spire elite members but I don't think they recognised this. Very mediocre hotel, the club lounge is the worst I have ever been in. Very little in the way of food/drink and the smoking area is tiny, like a gloomy prison cell. There isn't even a light in there. We wanted to go in but were told that... More 

Helpful?
Thank Lankytwang
ShitizChawla, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review

Dear Guest, Warm Greetings from Crowne Plaza Today New Delhi Okhla We apologies for the discomfort caused to you at the restaurant. We have taken your feedback and have shared the same with the team. We would work upon the feedback shared and have taken corrective measures to ensure our guests do not experience the same inconvenience. Please give us... More 

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