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The Leela Palace New Delhi

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Diplomatic Enclave | Chanakyapuri, New Delhi 110023, India
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The Leela Palace New Delhi
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The Leela Palace New Delhi
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1,334 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Leela Palace New Delhi
See the most recent reviews
Mumbai
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 24, 2014

Reviewers keep saying nice things about the service, and I wondered what could be so good. We found out when we stayed there. The staff was genuine, friendly, caring - better than many other 5 star properties. The room itself was gorgeous and the buffett breakfast one of the best I have ever eaten. Be ready to pay up for... More 

Was this review helpful? Yes
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

Thank you very much for your kind endorsement on our staff services and we are delighted that you both enjoyed your stay with us. We sincerely hope to have the pleasure of welcoming you back to The Leela Palace New Delhi soon. With warmest regards, Louis Sailer, General Manager More 

australia
Top Contributor
79 reviews 79 reviews
40 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 21, 2014

We arrived at this hotel excited as we wanted to stay there after reading the reviews on Tripadvisor. Our tour company had changed our Delhi hotel to the Leela Palace from the Oberoi Gurgaon just before our departure from Australia. The female receptionist who took us to our room sneezed, snorted and coughed after entering the lift and continued all... More 

Was this review helpful? Yes 2
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

I assure you that my team is highly disheartened to read that we were not able to live up to our service promise. While we tried contacting you post your comment card, I am taking liberty to reach out via TripAdvisor and hope you would give me an opportunity to speak with you in person. Yours sincerely, Louis Sailer, General... More 

Brussels, Belgium
Contributor
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 21, 2014

I have spent really nice time in the Leela! Designed with a lot of taste, nicely combining elements of Indian culture with design Leela offered excellent environment during my business trip to Delhi. I very much enjoyed my breakfast in the garden, the roof top pool, gym and spa. Front desk and consierge as well as in general ALL employees... More 

Was this review helpful? Yes 2
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

It is wonderful to read your kind endorsement. All Leela properties are unique in their architecture and are bejeweled to orchestrate an experience truly inspired by a rich cultural heritage combining the warmth of traditional Indian hospitality with our luxurious interiors. Thank you for kind praise for our staff services and we are already looking forward to welcoming you back... More 

london
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 16, 2014

I stayed at this lovely hotel for three nights on business and really found this place to be faultless. Friendly welcoming service, excellent food, lovely rooms and amenities. Lovely pool area and excellent spa facilites too. The sushi restaurant was superb - don't miss it.

Was this review helpful? Yes 1
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

Thank you for commending our luxurious accommodations, staff services and Food & Beverage experiences of your recent stay with us. Chef Saito-san is delighted to note that MEGU, our modern-Japanese New York import scored high on your experience. We also thank you for being our guest at our award-wining spa, by ESPA. We hope that business will bring you back... More 

Orem, Utah
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 15, 2014

When you arrive at your hotel at 2am you're not sure what to expect. Well considering we were picked up at the airport in a gorgeous BMW 5 series I should have known. We were greeted at the entrance by our front desk person who called us by name and escorted us directly to the rooms, we did not have... More 

Was this review helpful? Yes
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

It was a pleasure to be of service to you and a heartfelt thank you for the glowing appreciation of our features and staff services. I am happy to know that our seamless check-in upon arrival at 2am was a success and that we were able to uphold our service promise throughout the remainder of your stay with us. Your... More 

Manama, Bahrain
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

One of the best hotels I've ever stayed in. I liked everything about this wonderful hotel. It exceeded my expectations in every way. The service was truly outstanding, the whole staff go out of their way to make the guest feel more comfortable. The decor, the food, and the rooms were all top-notch!

Was this review helpful? Yes
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

I am delighted to note that you and your friends enjoyed your experience at The Leela Palace New Delhi. I am pleased to read your kind compliments on our features including the food & beverage offerings, our luxurious accommodations and staff services. Thank you for being our guests and we hope to have the opportunity to be of service to... More 

Zambia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 13, 2014

After experiencing the gold standard for customer service (the Oberoi) the service at the Leela felt almost clinical. The staff were professional, but not warm nor did they give the sense that they would go the extra mile. The concierge, for example, often didn't pick up the phone when we called his desk and we were told by the operator... More 

Was this review helpful? Yes 1
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

Thank you very much for staying with us and I am happy to read that you loved your accommodation and views they present. Naturally we are disheartened for not being able to provide a seamless experience during your time with us. Please be assured that your comments have been duly noted and revisited with our teams. We hope to have... More 

Dallas, Texas
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 13, 2014

Arrived at the Leela Palace after long flights from the US. Staff was gracious and very helpful in getting us settled. Room was large, quiet and very comfortable. Enjoyed the breakfast buffet and eating outside in the garden patio. The spa was awesome with great massage therapists.

Was this review helpful? Yes
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

Many thanks for recommending our luxurious accommodations and I am delighted that you found time to experience our award-wining services at ESPA along with the Delhi’s most beautiful alfresco experiences. It was a pleasure to have you stay with us at The Leela Palace New Delhi and we look forward to seeing you both again in not too distant future.... More 

Canton of Geneva, Switzerland
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 13, 2014

This property is well-managed and stunning. It is the only new property in the diplomatic enclave of New Delhi - a lovely, clean and safe part of the city. Staff welcome you by name from the get-go and are on-hand at all times - Louis, the General Manager, obviously has things under control. The building is full of amazing art-work,... More 

Was this review helpful? Yes
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

It was indeed a pleasure to have met you during your recent visit to The Leela Palace New Delhi and I am so pleased to read that we met with your expectations. While I sincerely thank you for your personal recognition, it is my team, their dedication and big hearts that make The Leela Palace what it is today. Your... More 

New Delhi, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

It was a Dream Journey for me and my team members in Leela Place Delhi, we have enjoyed Rooms and Excellent Ball Room services for a conference ! it was truly world class & taken our brand image to the next level. I truly recommend Leela Place Delhi to any one who wants to look for a "ROYAL" hospitality.

Was this review helpful? Yes 1
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review

I am delighted to read that your meeting at The Leela Palace was a success. We pride ourselves on the best and most luxurious banquet & meeting facilities in the city and are happy that you and your colleagues found our exclusive banquet services to your expectations. We hope to have the opportunity to be the host of your future... More 

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