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Hotel Florence

3.0 of 5
2719 Bank Street | Karol Bagh, New Delhi 110005, India
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Hotel Florence
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Hotel Florence
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265 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
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    (265)
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Mumbai (Bombay), India
Top Contributor
129 reviews 129 reviews
37 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 1 week ago

When one look this Hotel from OutSide then they have the best outer ambience.. But their rooms are little small as compare to their standard what they are showing.. The staff is quite Ok as well as the facility are OK... Karol Baugh main market is very Near but Metro station is little far and can go by Cycle Rickshaw..over... More 

Was this review helpful? Yes 2
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!! Thank you for your feedback about your stay with us. I will be more than happy if you give me another opportunity to serve you we will definitely ensure you have a wonderful experience on your next stay. You may send me your booking query directly at gm@florencegroup.in We look forward to welcoming you... More 

Chennai (Madras), India
Top Contributor
74 reviews 74 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked for this hotel a week before my trip. It is in a very market place location but still feels very quite within the room. Most cab drivers seem to know the place and the metro station is a 10 min away away from here. Rooms are well appointed for the price they offer. Room service is prompt. Someone on... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right. We will... More 

chennai
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed a night in the Florence hotel on our transit from Jammu to chennai . The hotel is centrally located in Karol Bagh just 45 min drive from delhi airprt. Rooms are good spacious with clean bed linen and washrooms. There is free wifi too. Walkable distance to market. A little disappointed with the breakfast . Buffet was poor... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! Thank you for your glowing feedback about the facilities and services offered. It gives me great joy that we succeeded in making your stay a memorable one. We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Delhi. Regards Sanjeev Pande General... More 

Canberra
Top Contributor
134 reviews 134 reviews
96 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Hotel Florence as part of a tour package. Ideally I'd prefer a hotel closer to Karol Bagh metro station (the Florence's sister hotel, the Florence Inn, is very well placed for this). That said, the Hotel Florence was a good operation with pleasant and efficient staff. My bedroom, while comfortable and well furnished, lacked a window... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. We are delighted to note that your experience with Florence Hotels, New Delhi was enjoyable and that you have taken fond memories of your stay with us. Your generous praise of our team members... More 

Margao, India
Top Contributor
51 reviews 51 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 14, 2015

While the name may conjure a more relaxed french atmosphere. This is a good business hotel. Booking was easy, checkin quick and room relaxed. Everything needed for one night in a business was taken care off. Room service was quick, not too great on the taste but not bad either. I was next to the lift, I would avoid that... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels It is our earnest endeavour to ensure that our guests enjoys a memorable experience and I am delighted to know that you had a wonderful stay... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 6, 2015

Hotel is on a quiet street, a short walk away from the hustle and bustle of Karol Bagh. Rooms were clean and comfortable, however we were next to the lifts and stairs so it was noisy at night. There wasn’t a window either, so I felt a bit claustrophobic. Breakfast was basic and you had to pay extra for masala... More 

Was this review helpful? Yes 1
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!! Thank you for your feedback about your stay with us, we feel privileged that we were able to partly delight you. the Training Manger has been asked to examine all possible causes that lead to you going through such an experience in the restaurant. May we request you to consider this as an aberration... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2015

On arrival in Delhi, we took a chance and arrived at the Hotel Florence. Hotel booking sites indicated that this hotel was full, but the manager said that two rooms were being vacated and let us look at them before booking. Saw them both and booked both. The rooms were very comfortable, you couldn't hear the noise from the street... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right. Again, I... More 

North Yorkshire, United Kingdom
Top Contributor
54 reviews 54 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 25, 2015

Stayed here 3 times - one night at start and end of our 3 week holiday in India, with a 2 night stay in the middle. Sadly on our 1st night in India, the room was only okay - rather dim lighting, broken lamp, mucky window with outside sill covered in pigeon droppings.. had views onto dingy back street but... More 

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback about your stay with us, we feel privileged that we were able to delight you during your second visit. Please accept my apologies that we were not able to delight you during your first visit. We will definitely insect the areas of concern and ensure we exceed your expectations... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 18, 2015

Wonderful property clean rooms... nice room size with a great location.. highly recommended for the location of the property and the ambience is good. Only thing needs a change is to address the breakfast menu.. rest the hotel is an at awesome location and very good neat clean rooms good service.. keep it up..

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels, we will review with our chefs in order to improve on the breakfast menu that you expressed We are delighted to note that your experience with... More 

Canary Islands, Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed February 9, 2015

Centrally located the hotel provides all the best service and food. Rooms are clean and the front office is courteous. A very good place to visit with family & friend’s one can do lots of shopping by paying the best price. The buffet spread is very good & delicious all though a small restaurant but very neatly and hygienically maintained.

Was this review helpful? Yes
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us. Your generous praise is motivating and will encourage us to strive towards excellence. I do hope that you have the opportunity to visit us again in the distant future. Thank you, Kind regards, Sanjeev... More 

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