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Hotel Florence

#102 of 664 Hotels in New Delhi
Certificate of Excellence
2719 Bank Street | Karol Bagh, New Delhi 110005, India
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1 room 1 adult
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Hotel Florence
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303 Reviews from our TripAdvisor Community

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Winnipeg, Canada
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is right in the heart of Delhi and that is a shock to westerners not familiar with northern India. The hotel itself appears safe but there is so much around and you need a local driver to find the hotel since most times there is nowhere to stop a car close to hotel.

Helpful?
Thank Ron E
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Front reception very unfriendly. Breakfast limited. Aircon does not work properly. One lift. Very noisy at night. Hotel does not accommodate people with special needs, lift ends on 3rd floor and restaurant on 4th floor.

Helpful?
Thank Seema M
Beddgelert, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We spent four nights at Hotel Florence, and we were very happy. From our initial contact with Surender, until the moment we checked-out, we were treated perfectly. The room was large and clean, and the location was ideal for exploring the city. Breakfast was tasty but limited. The food in the evenings was superb. We will definitely be returning to... More 

Helpful?
Thank Octopus-Fan
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!! Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful, it’s always nice to hear we are getting it right. Again, I wish to thank... More 

Bangalore
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We reached Delhi in evening..It was too difficult to find this hotel and hotel staff were not at all helpful in guiding us to the hotel. When we reached hotel, we were greeted with most serious and unpleasant staff behaviour. The restaurant food is too expensive and staffs are worst behaved..They will treat you as if you are staying there... More 

Helpful?
Thank Utkarsh_Aditya
FlorenceTeam, General Manager at Hotel Florence, responded to this review

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Guildford, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 2, 2016

The Manager in Reception was most helpful and informative. He responded to all our requests in an efficient and friendly manner. All other staff were delightful too and most welcoming. We had a nice, comfortable room for our first night and an even nicer one when we returned. On that occasion, there was a WiFi problem and we wanted to... More 

Helpful?
Thank night79
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels It is our earnest endeavor to ensure that our guests enjoys a memorable experience and I am delighted to know that you had a wonderful stay... More 

Austin, Texas
Level Contributor
306 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed December 31, 2015

Like many, we arrived for our first stay in the middle of the night (3:30 AM), and the hotel was set up to handle our arrival. The lobby is small, but our room was reasonably sized. It was attractive with a nice bathroom and plenty of hot water. It also has very good wifi, not something we could count on... More 

Helpful?
1 Thank sablatt
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for choosing to stay with us. Your comments are greatly appreciated and we will review with our Chef in order to improve on those areas that you expressed concern in the breakfast and the Maharani dal. We shall look into all the suggestions and improvements you have mentioned. I would be grateful... More 

Copenhagen, Denmark
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 19, 2015

Great choice of hotel at a fair price in New Delhi. We were greeted very warmly and had a very fast check in with excellent service. The room was nice and clean just as we were hoping for and the reception helped us book taxis and direct us towards our points of interest very professionally.

Helpful?
1 Thank Francesca d
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for your feedback about your stay with us, we feel privileged that we were able to delight you. We will definitely ensure you again have a wonderful experience on your next stay. We look forward to welcoming you back soon. Sincerely Sanjeev Pande, General Manager. More 

Robertsbridge, United Kingdom
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 17, 2015

We stayed here three times during November and December and found its location very good for transferring to New Delhi Railway Station. We arrived at odd times in the middle of the night and the staff were extremely helpful. the rooms were clean and well equipped and there is a good restaurant service at the top of the building.We were... More 

Helpful?
1 Thank Tankengine47
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels!!! Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right. Again, I... More 

Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 16, 2015 via mobile

The hotel has a good room with a nice bed and an excellent bathroom which is clean and has good towels. The location is in Karol Bagh, which gives you a taste of the real Delhi. Everything is there to make it a great hotel however it is mediocre at best due to the low quality of breakfast and service... More 

Helpful?
Thank Jan-Paul D
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels Thank you for your feedback about your stay with us. Please accept my apologies that we were not able to delight you. We will definitely review our product and service offering to ensure we exceed your expectations on your next stay. Please write in to me on gm@florencegroup.in ahead of your next visit, so... More 

Charlotte, North Carolina
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 14, 2015

the hotel itself is very good, nice breakfast, decent rooms, clean and good staff - cannot complain, the location is defintely outside the tourist zone - something we thouroghly enjoy - its a couple miles from any attractions, but most folks here had a car and driver - its surrounded by indian only markets selling clothes, luggage, electronics and almost... More 

Helpful?
Thank pleeb
FlorenceTeam, General Manager at Hotel Florence, responded to this review

Dear Guest, Greetings from Florence Hotels! I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor for your experience with Florence Hotels We are really happy to know that you enjoyed your stay with us and liked the quality of our accommodation, our F&B options and transport facility. We... More 

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