Although it's the best place on the island, the hotel must improve. the room are not clean! we Asked to clean them Once, we were told that it is impossible today The smell in the rooms is not good but all public areas are excellent. the pool is amazing!!!!!!! the view is great. the Breakfast is not the best one....... more

While the hotel is new and not quite perfect, Espinoza is a great manager and always accomodating. If something is not right, she makes it right, including inducing a local tour operator to write off their bill when we weren't happy with their tour! That was definitely going beyond the call of duty! We found the staff to be new... more

We spent two nights at the Playa Tortuga Hotel in late August. The room was comfortable, specially the beds, but it was very upsetting to get up the second day and have no water in the bathroom. Every one was very friendly but took things at their own pace. The food was excellent, but I don't suggest you do the... more

My wife and I were a bit intimidated by the rustic nature of Bocas and thought that a newer, plusher hotel would be a good compromise. The facilities at Playa Tortuga are very nice: we loved our room and they are one of the only hotels in Bocas with a beach. However, the staff is completely clueless and there is... more

My wife and I stayed a few months ago and had the opportunity to return this summer. We really enjoyed staying at this Resort. The staff is very friendly. The shuttle that driver received us at the airport with free water bottles (I though it was a nice touch) and gave us a small explanation of Bocas before arriving to... more

We were booked to stay at Playa Tortuga for two nights after spending two nights in town. Upon check in we were taken to our room, which had a terrible smelled, however I figured it was because the room had not been occupied for a while and opening the doors would make it better. I was wrong! After spending a... more

My wife and I are frequent travelers to Bocas and usually we stay at the Tropical Suites, one of nice small hotels right on the water in the main town of Bocas. But we heard about this new "five star hotel" in Bocas and decided to give it a try. Wow, what a disappointment. First of all, this is a... more

When we stayed at the hotel, it had only been open a few months, so hopefully some of the problems will fix themselves over time. We stayed for two nights and it was a comedy of errors. First, the check in was a disaster. They wouldn't acknowledge a rate booked online and charged us more instead. We saw another couple... more

We had the worst stay on the island. There was no customer service and the worst of all the water was not on. The smell from the hotels sewage water was unbearable. When we went on the beach and walked it we noticed that the sewage drains directly into the ocean where we were swimming. It was so gross that... more