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Sun Moon Lake Hotel

4.0 of 5 No.419 Zhongshan Road, Shuishe Village, Yuchi Town, Nantou 55541, Taiwan
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Sun Moon Lake Hotel
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Sun Moon Lake Hotel
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77 reviews from our community

Traveler rating
    30
    31
    11
    4
    1
See reviews for
27
30
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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    (15)
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There are newer reviews for Sun Moon Lake Hotel
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Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 8, 2013

We chose this hotel based on its location, the rank and especially SML Hotel has quad room for 4 of us. The room rate was expensive. Actually, all hotels room rate in SML area are expensive compared to hotels in the other city in Taiwan. We late checked in and the front desk guy was efficient. Just a few minutes... More 

Was this review helpful? Yes
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this review

Thank you very much for give us feedback so our hotel can serve our customers better our hotel is the newest lake front hotel in the area and offer the most value to the price, we are also the only bike trail connecting hotel in the area please come stay with us again and let us pamper your next stay... More 

Cerritos, California, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 7, 2013

When we looked at booking a hotel for Sun Moon Lake, we were willing to spend a little extra money to have a nice evening out with a gorgeous view. After paying twice the price of other similarly rated accommodations without the view, I can say that SML Hotel was a good experience, but nothing out of the ordinary for... More 

Was this review helpful? Yes
Lwdavid, Manager at Sun Moon Lake Hotel, responded to this review

Dear Customer I would like to thank you very much for taking your time to write us a comment we pride ourself as the only bike connecting hotel in the area, and we also the newest lake front hotel in the area as well next time, please come stay with us again and let us pamper your stay again, thank... More 

Hong Kong, China
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2013

We stayed here for a family trip with 2 kids. We booked a family room with a king size bed and 2 double beds. The room is nice decorated. The super big jacuzzi with TV and the rainforest shower head excited the kids. They enjoyed snacking and watching TV while bathing! We rented a car so we went down town... More 

Was this review helpful? Yes
Lwdavid, Manager at Sun Moon Lake Hotel, responded to this review

Dear Customer I would like to thank you very much for choosing our hotel and glad you had a good experience with us we pride our hotel as the only bike trail connecting hotel in the area and we are also the newest lake front hotel in the area next time please stay with us again and let us pamper... More 

Singapore, Singapore
Top Contributor
51 reviews 51 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 17, 2013

Sun Moon Lake Hotel seems to be trying very hard to be a 4-star hotel. Other than nice lake-view balcony rooms and a well-equipped bathroom, the restaurant is trying very hard to offer fine-dining standards without investing in fancy dishes, food quality, cutlery and adequate staff training. Not bad for a small hotel like this. Upon arrival, it was raining... More 

Was this review helpful? Yes
Lwdavid, Manager at Sun Moon Lake Hotel, responded to this review

Dear customer I would like to thank you very much for choosing our hotel in the SunMoon lake area we are the newest lake front hotel in the area and we are also the only hotel that connecting the bike trail next time please stay with us again thank you and good bye More 

Seoul
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 6, 2013

I chose mid-week and we were happy to have a quiet holiday with a beautiful lakeside view. Because it was a once in a lifetime visit,we paid more so the hotel,room or trip would not be a disappointment。The walk or bike ride to the township of Shueishe was very pleasant even on a warm day. Judy and front desk staff... More 

Was this review helpful? Yes 1
Lwdavid, Manager at Sun Moon Lake Hotel, responded to this review

Dear valued customer I would like to thank you very much for taking your precious time to give us a feedback we pride ourself in our Taiwanese hospitality way of treating customers and we take every customers needs serious next time, please come stay with us again thank you and good bye More 

Frisco, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 6, 2013

My mom and I took a 2 night, 3 day trip to Sun Moon Lake from Taipei. We had no idea what to expect, but mom chose this hotel from all the reviews on TripAdvisor. We loved the hotel, loved the location - and the hotel room was really clean and unique. It ranks up there with one of my... More 

Was this review helpful? Yes
Lwdavid, Manager at Sun Moon Lake Hotel, responded to this review

Dear Customer I would like to thank you very much for your stay in our hotel We pride our hotel for our Taiwanese hospitality and we are also one of the newest lake front hotel and the only bike trail connecting hotel in the area next time, please come stay with us again and let us pamper your stay thank... More 

Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013 via mobile

Wow factor was the jaccuzi tub in the bathroom (with TV but without view). Family room of 4 was spacious, clean & comfortable. Hand towel hanger was not found in the separated toilet so we just left it on the side of basin. Bath towel only provided for 2 instead of 4. Our room package include a 8- course dinner... More 

Was this review helpful? Yes
Lwdavid, Manager at Sun Moon Lake Hotel, responded to this review

Dear Customer I would like to thank you very much for staying at our hotel we pride our hotel as the newest lake front hotel in the SunMoon lake area and we are also the only hotel that connects to the bike trail please stay with us again next time and let us pamper your stay again thanks and good... More 

HK
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 23, 2013

Positives: Hotel is located on edge of lake with easy access to biking trails and free bicycle available for guests. Rooms were big, clean and well maintained. Staff was helpful and most of them were very helpful. Internet speed was respectable. Overall impressive property. Negatives : Food was not great it was below average, the restaurant does not have good... More 

Was this review helpful? Yes
Lwdavid, Guest Relations Manager at Sun Moon Lake Hotel, responded to this review

Dear customer I would like to thank you very much for taking your time to write us a comment we pride ourself in our Taiwanese hospitality way of treating every customers next time, please come stay with us again thank you and good bye More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 19, 2013

The hotel is close-by to the Shuishe Visitors' Centre which is where you'll inevitably be dropping off if you've taken the Nantou Bus from Taichung [1.5hrs]. The hotel provides a free pick-up service, so make sure you take down the hotel's phone number as if this is your first time to Sun Moon Lake and have no idea where the... More 

Was this review helpful? Yes 1
Lwdavid, Guest Relations Manager at Sun Moon Lake Hotel, responded to this review

Dear valued customer I would like to thank you very much for taking your precious time to write us a commant we pride ourself in our Taiwanese hospitality and we take our customers needs seriously next time, please come stay with us again thank you and good bye More 

UK
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 16, 2013

The room itself was spacious and clean. It came with a very nice tub with the lake view. There was a well-equipped gaming area at the basement. Dinner at the Chinese restaurant was fantastic - the food was delicious and the staff was very attentive. The concierge was extremely helpful - they picked us up at the city center within... More 

Was this review helpful? Yes
Lwdavid, Guest Relations Manager at Sun Moon Lake Hotel, responded to this review

Dear customer I would like to thank you very much for taking time to write us a comment we are the newest lake front hotel in the sunmoon lake area and we are also the only bike trail connecting hotel in the area next time, please stay with us again thank you and good bye More 

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Additional Information about Sun Moon Lake Hotel

Address: No.419 Zhongshan Road, Shuishe Village, Yuchi Town, Nantou 55541, Taiwan
Location: Taiwan > Nantou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sun Moon Lake Hotel 4*
Number of rooms: 106
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Also Known As:
Sun Moon Lake Hotel Taiwan/Nantou
Hotel Style:
#3 Spa Hotel in Nantou
#3 Luxury Hotel in Nantou
#4 Family Hotel in Nantou

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