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All 95 Nantou hotels

Sun Moon Lake Hotel

4.0 of 5 Hotel   |   No.419 Zhongshan Road, Shuishe Village, Yuchi Town, Nantou 55541, Taiwan
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78%
Ranked #7 of 95 hotels in Nantou
A recent review
3 of 5 stars reviewed 2 weeks ago
sucefredto Alexandria, Virginia
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  • Reviews (57)
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57 people have reviewed this hotel

Traveler rating
    27
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    4
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Alexandria, Virginia
Top Contributor
90 reviews 90 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

..... Not ready for prime time. The desk and all staff very friendly, but lacking good English skills. The room , especially the bath are very nice. The rain shower and soaking tub so sweet, however some major tech design issues. The room is so high tech that all the "vampire" lights do not allow for a dark room for... More

Was this review helpful? Yes
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this review

Dear valued guest: We all appreciate your feedback and apology for unsatisfied service to you. For the staff lacking good English skill, we will try to train them basic English conversation . We sincerely apology did not provide room service to you. We will try our best to get improved and provide better service to you. Looking forward to seeing... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed a night at the Sun Moon Lake earlier in the month of July. It was a most relaxing stay. My room which is overlooking the lake has the greatest view. The room was hugh with 2 super single beds, a separate sitting area, and a fantastic bathroom with shower and a large bath tub overlooking the lake. The... More

Was this review helpful? Yes 2
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this review

Dear valued customer: Thank you for giving us such a great comment. We sincerely wish you will visit us again and we are looking forward for your next stay. More

New York City, New York
1 review
2 of 5 stars Reviewed July 21, 2014

We stayed for 2 nights and had 2 rooms booked, a mountain view double and a lake view double. The rooms had minimal lighting, and even with all the lights turned on, the rooms were very dark both during the day and night. The mountain view room had a musky smell, and when the AC wasn't on, the room started... More

Was this review helpful? Yes
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this review

Dear valued customer Thank you for taking the time to communicate to us why our hotel did not meet your expectations. About the dining options,we will provide more local and special meals for guest’s choice.And also increase the food of tasty. Hotel provide free shuttle service at scheduled timings and there is timetable for guest to use.Guest can enjoy the... More

Shenzhen, China
Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed at Sun Moon Lake hotel last August and had a really great experience there. The hotel is about 15-minute walk from Shui She Tourist's center and the hotel provides a free shuttle bus from the tourist center and the hotel. You can also call the hotel and ask for the bus service. The bus driver was very friendly... More

Was this review helpful? Yes 2
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this review

Dear valued customer: Thank you for giving us such a great comment. We sincerely wish you will visit us again and we are looking forward for your next stay. More

Lechlade, UK
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 6, 2014

We stayed for one night in a lake-view room. It had a gigantic bed, bath with lake-view (!) and a Japanese room within. It was off-season, so the hotel was very quiet. I don't think the staff were accustomed to non-Chinese speakers but they could get along at a basic level, especially at the front desk. We wished we could... More

Was this review helpful? Yes 1
Lwdavid, Director at Sun Moon Lake Hotel, responded to this review

Dear valued customer I would like to thank you very much for leaving us a comment so we can improve ourself and I am also glad you and your daugher liked our room We pride ourself in our Taiwanese way of hospitality and we are the newest lake front hotel in the sunmoon area, and we are also the only... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 4, 2014

We stayed in a deluxe lake view quad room and were impressed by how spacious it was. The room was thoughtfully designed, notably with a shoe cabinet for us to deposit our shoes after changing into our slippers. The TV in the Jacuzzi is also a nice touch. We especially enjoyed watching the sunrise from our room and the bicycle... More

Was this review helpful? Yes 1
Lwdavid, Director at Sun Moon Lake Hotel, responded to this review

Dear valued customer I would like to thank you very much for give us feedback so we can improve ourself and make our customers happier next time staying with us your comment and suggestions are being noted and passed on to the approprate department, and I hope next time you are visiting sunmoon lake area, you can come stay with... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 4, 2014 via mobile

On family vacation, initially unsure of hotel given the slightly further from town location but was a great choice in the end given the staff quality, high quality rooms and amenities Pros - Very beautiful rooms to 4/5 star standard, lake view is the best! - in room spa and dinning area were very comfortable - FREE bicycle rental (... More

Was this review helpful? Yes 1
Lwdavid, Director at Sun Moon Lake Hotel, responded to this review

Dear valued customer First, I would like to thank you very much for taking your precious time to write us a comment so we can improve ourself and make our customers happy next time staying with us We pride ourself in our Taiwanese way of hospitailty, and we are the newest bike trail connecting hotel in the sunmoon lake area,... More

Hong Kong
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 1, 2014 via mobile

We stayed for two nights in a deluxe lake view quad room. We wanted to sleep on the tatami, added NT$1900 per night to set up a sleeping area which included breakfast and dinner which we could enjoy because our package already included two meals. First night, electricity suddenly stopped for two times, resumed after moving the keycard in out,... More

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Lwdavid, Director at Sun Moon Lake Hotel, responded to this review

Dear valued customer I would like to thank you very much for leaving us a comment so we can improve ourself and make our customers happy next time staying with us your suggestion is being noted and passed on to the relevant supervisor i hope you will come back and stay with us again next time you visit sunmoon lake... More

London
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 7, 2014

The location is about 10 mins walk (along a lovely lakeside path) from the centre of the resort, meaning that the guests have a better chance of being able to enjoy the peace and serenity of the lake. We paid NTD6000 bed and breakfast mid-week through booking.com. The room was excellent, replete with a Japanese-style area of low table surrounded... More

Was this review helpful? Yes 2
Lwdavid, Director at Sun Moon Lake Hotel, responded to this review

Dear valued customer I would like to thank you very much for leaving us a comment so we can improve ourself and make our customers happier next time staying with us we pride ourself in our Taiwanese way of hospitality and we take every customers need and comments seriously your suggestions are being noted and passed on to the customer... More

Canada
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 28, 2014

We arrived after a hellish trip to the hotel (on hour line waiting for a bus from Taoshung + a 2 hour ride to the lake) to discover than our 200 dollars+ hotel room with a mountain view should have been more accurately described as a Parking lot view. An overpriced buffet dinner at the hotel where we could not... More

Was this review helpful? Yes
Lwdavid, Director at Sun Moon Lake Hotel, responded to this review

dear valued customer I would like to thank you very much for leaving us a comment so we can improve ourself better and make our customers happier next time when staying with us our hotel has 80% lake view rooms and 20% mountain views and your room is one of the mountain view room with a partially parking lot view... More

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Additional Information about Sun Moon Lake Hotel

Address: No.419 Zhongshan Road, Shuishe Village, Yuchi Town, Nantou 55541, Taiwan
Location: Taiwan > Nantou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sun Moon Lake Hotel 4*
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Also Known As:
Sun Moon Lake Hotel Taiwan/Nantou

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style
#3 Spa Hotel in Nantou #3 Luxury Hotel in Nantou #5 Family Hotel in Nantou #7 Best Value Hotel in Nantou
Hotel Class
Number of rooms
106

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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