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All 43 Kandy hotels

Cinnamon Citadel Kandy

3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Ranked #6 of 43 hotels in Kandy
A recent review
4 of 5 stars reviewed yesterday
Andy H Colchester, United Kingdom
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888 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for one night in April 2014 before going to see the elephants at Pinnawala. Hotel room was lovely at the hotel itself is very pretty. Only thing I would say is drink service in the restaurant was a little poor, we were forgotten about and had to attract a waiters attention to get an order placed. Food was good... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More

Liverpool
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel with friends. Breakfast was really nice and the staff were really friendly. It is well located for Kandy. Only points to improve is the rooms and in particular the bathrooms could be updated a bit. Also it was quite noisy on a night as our room was near to the lounge and restaurant.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. We will make necessary arrangements to rectify the issues mentioned. We eagerly look forward to having you with us again. More

Colombo, Sri Lanka
1 review
4 of 5 stars Reviewed 3 days ago NEW

Friendly staffs. Great food. Clean and spacious rooms will all facilities. WiFi available free of charge. Though we changed the number of occupancy per room ,hotel didn't make a fuss about it. We misplaced one hand bag, later we found it at the reception. Very honest staffs

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Greetings from Cinnamon Citadel Kandy and thank you for taking the time to write about your experience of your stay at the resort on Trip Advisor. We were very pleased to read that you enjoyed your stay at the resort. Thank you for your comments on our staff. Thank you once again for choosing Cinnamon Citadel Kandy, and we hope... More

Cornwall
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 nights, and wished it could have been longer. We had a room on the top floor with views of the river from the small balcony. Buffet style breakfast with lots of options. It gets quite busy in the restaurant in the evening and a bit stuffy inside so try to get a table on the... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. We were delighted to read that you enjoyed your stay at the resort. Thank you for the compliments made of the food quality and the service. It was pleasing to note... More

New Delhi, India
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Sometimes you just find yourself at a hotel and wonder why can't the rest just follow similar format. This hotel is just beautiful, staff are great, rooms are excellent, view overlooking the river in front of the pool are magic. The pool was clean and very well maintained. Would visit this hotel again any time.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Greetings from Cinnamon Citadel Kandy and thank you for taking the time to write a review of your stay at the resort on Trip Advisor. We were very pleased to learn that you enjoyed your short stay with us. Thank you for admiring the spacious elegantly designed rooms and the pool. Thank you as well for the compliments made on... More

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We spent four nights at this hotel with our 20-month old toddler and had a great experience. The hotel staff is incredibly friendly and kind to children, the room was very clean and comfortable, and the food was mostly delicious. The Cafe by the pool has amazing dinner (albeit quite pricey), and the breakfast buffet is one of the best... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. We were delighted to read that you and your family enjoyed your stay at citadel. Thank you for admiring the resort, the rooms and the beautifully landscaped gardens. You might please to know that the... More

Kozhikode, India
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

During our Sri Lankan holiday trip, got to spend a night in this very nice hotel. We reached late in the evening and left the next morning after breakfast. It has a very spacious lobby opening onto a very nice swimming pool, slightly at a lower level . The rooms are very spacious, air-conditioned with a balcony overlooking the adjacent... More

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soton uk
Top Contributor
63 reviews 63 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for two nights on a half board basis,and very much enjoyed the hotel The rooms are modern and large,the pool area is good and so is the service. We had some pool snacks and a few drinks at the bar which were reasonable. There was a wide range of food avaliable and would suggest the half board basis... More

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Gateshead, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel exceeded our expectations. The rooms were beautiful, well kept and air conditioned. It has a fantastic pool area which was exactly what we needed after travelling and visiting various locations over the 2 days we stayed. The food was very good but we were slightly disappointed that both nights we were there the A la Carte restaurant had... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay at Cinnamon Citadel, Kandy. We are delighted to know that you enjoyed your stay with us. Your compliments concerning the location & food are very highly appreciated. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again More

Derby, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited this hotel as part of our tour of srilanka. The hotel is set in beautiful surroundings. I gather that all rooms have a good view. Ours was over the river. I cannot fault this hotel or it's sister hotel in yala. The rooms are lovely and clean and of excellent standard. The food is all good quality and... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Thank you for your nice little comments & we eagerly look forward to welcoming you back at our resort for yet another memorable stay. More

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Additional Information about Cinnamon Citadel Kandy

Also Known As:
Chaaya Citadel Kandy Hotel
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Kandy
#3 Business Hotel in Kandy
#10 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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