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Cinnamon Citadel Kandy

Travelers' Choice award winner
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Best prices for: 1 room 1 guest
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,330 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

fantastic room service, great breakfast, great views ...nothing to fault really except when they start playing the usual trick.. "cannot accept AMEX because our machine is not working".. what a joke... reckon time for AMEX to sort this one out with this hotel....

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Manama, Bahrain
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I think this hotel one of the best hotel in the area with full facilities of five star hotels, the hotel near of longest river in Srilanka. the room very comfortable with fantastic space with balcony. the bed is comfortable, free internet, the toilet clean with bath tube , the lobby it's very nice sitting front of lovely swanning pool... More 

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Brighton, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

From entering the large open lobby you see the bar and beautiful pool area. The hotel is on the river and the views are stunning. The pool area is fantastic, restaurant has panoramic views. We didn't try the buffet but ate from pool menu and had room service the other night as we weren't really hungry either night. The other... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed one night at the hotel, because we were touring Sri Lanka. The location was fantastic, the rooms were excellent and the evening buffet was great. Service was good. We have no hesitation in recommending this hotel. We stayed in eight different hotels in Sri Lanka and this was the best!

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Berkshire, England
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is out of town but if you have a driver this presents no problem. Nice quiet room near to reception and dining area. Pool lovely. Buffet food and a la carte, but we stuck to buffet. Plenty of choice but food ok. There was always fruit and ice cream to fill up on!

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Reading, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived on Christmas Eve at the Cinnamon Citadel and so were able to enjoy the wonderful gala buffet. This was simply the most marvellous meal of the whole trip and one which we will all remember for a long time. The hotel is bit our of town perched high above the river. The accommodation was very good. As well... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed 2 nights as part of a Sri Lanka tour. Slightly out of Kandy but that was fine as we had done so much in Kandy during the day that it was nice to escape the hustle and bustle for a peaceful setting in the evening. Lovely pool and bar. We had the buffet evening menu both nights. Fabulous choices... More 

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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for two nights in Kandy and as other reviewers have observed it is a little out of the way. However, that didn't bother us as we wanted a quiet and comfortable hotel with nice views, serving good food, where we could relax after a day of visiting temples, monuments, gardens and various other sights in the area. This... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is peacefully located with many rooms having riverside views. The facilities are excellent especially the pool area which our group of 8 really enjoyed. The range of choices provided by the buffet style restaurant for both breakfast and dinner are so plentiful that everyone should be satisfied. A La Carte is also available. We went with our guide... More 

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Trowbridge, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is situated next to a river with much wildlife and yet close to Kandy. We stayed 2 nights during our Titan Tour. The hotel offered very good service and food. The view of the river from the pool was excellent with many birds.

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