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All 47 Kandy hotels

Cinnamon Citadel Kandy

3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Ranked #7 of 47 hotels in Kandy
A recent review
3 of 5 stars reviewed 2 days ago
RoopzC NW London
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1,042 people have reviewed this hotel

Traveler rating
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    119
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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English first
NW London
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night during our one week trip in Sri Lanka as part of our honeymoon. I found this hotel to be a bit of a mixed bag. The room we had was nice but a little tired - everything worked but it would benefit from a refurb - particularly in the shower room. The pool was... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More

London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel was very spacious with excellent facilities. Food superb. Just be aware- Only down side-little bit noisy by the poolside at night and quite away from Kandy itself. But had stunning views of the river (where jungle book was filmed) and millions of fruit bats flying over at dawn/dusk..-stunning-not to be missed!!!room we had, had a balcony and very... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for taking the time to post your compliments on Trip Ad visor following your recent stay with us at Cinnamon Citadel-Kandy. It was a pleasure for my team and me to note that you had an amazing holiday with us. Customer care is indeed amongst one of our highest priorities in Cinnamon hotels and it is always rewarding... More

Bourne, Lincs
Top Contributor
66 reviews 66 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were very welcomed to the hotel and large family group of 9, after a long trip from the UK. Lovely clean large rooms with tea and coffee facilities. Breakfast's were some of the best I have have had, great selection, friendly staff, cooked to order, similar to the evening meals. The selection of deserts were to die for, however... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Our thanks to your charming comments on trip advisor following your Contemporary stay in Cinnamon Citadel Kandy. We are the number one hotel in Kandy in terms of food quality & guest service. We really appreciate your tribute which we will definitely share with our associates. While thanking you once again we certainly hope to welcome you back at our... More

Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Large spacious room with views over the river. Worth watching the wild life down by the river. Staff very friendly and could not do enough for you. Breakfast selection was brilliant. Lobby area was beautiful. We were travelling as a family group of 9 and the hotel ensured that we stayed together great 2 night stay.

Was this review helpful? Yes
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More

Edinburgh, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Really liked this hotel and was one of the best hotels in Sri Lanka, the room was very comfortable and the bed linen really nice quality. The guest areas were really nicely decorated and the breakfast and dinner choices very very good. It was my birthday during the trip so the room boy put a 'Happy Birthday on the bed... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your comments on trip advisor following your recent stay at Cinnamon Citadel-Kandy. It was in deed a great pleasure reading your compliments. While thanking you for your stay with us, we very much look forward to your next holiday @ cinnamon Citadel Kandy. More

Pine Brook, New Jersey
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spent two nights here and left very disappointed with the overall quality of the stay. The 50% off rate (~$50), which we first considered an excellent value, proved instead to be appropriate, given the level of service. The staff was very unprofessional. The little things - abruptly picking up the phone as we were (mid-sentence) talking to the receptionist,... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay with us. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the service & the food did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is situated on the lake and has great views from the pool and bar areas, the staff are reasonably helpful, but ahead of the standard.Stayed for 2 nights ...felt too less should have extended for 1 more night... too many good things to say .

Was this review helpful? Yes
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again. More

New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We went there in july 2010 as a part of honeymoon... I was very excited to go this place as i had read that this place was owned by aone lankan chief... The hotel is beautifully made with all the rooms have river facing balcony... It is lovely feel to sit in the balcony at night and yes we even... More

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. Guest satisfaction is our main priority & and we welcome all your comments, suggestions we eagerly look forward to having you with us again. More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My fiancé and I found ourselves in Kendy as part of a wedding group, however we stayed at a different hotel, as the initial hotel was booked out and frankly we got very lucky! The hotel is situated on the lake and has great views from the pool and bar areas, the staff are reasonably helpful, but ahead of the... More

Was this review helpful? Yes 3
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 2 nights ...felt too less should have extended for 1 more night... too many good things to say .... if anyone asks me.... one of the best place for honeymoon.... :) just a great place and ambiance

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. While thanking you for your stay we eagerly look forward to having you with us again. More

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

620 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Kandy #3 Family Hotel in Kandy #4 Romantic Hotel in Kandy
Hotel Class
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
Number of rooms
119

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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