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All 47 Kandy hotels

Cinnamon Citadel Kandy

3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Ranked #7 of 47 Hotels in Kandy
A recent review
5 of 5 stars reviewed yesterday
Ferdie_Liebenberg Cape Town Central, South Africa
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1,074 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Contributor
11 reviews 11 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had the fortunate experience this oasis in Kandy. The moment you enter this hotel, all you get is genuine smiles. The staff at reception is unbelievable & efficient to the point of being gob smacked, well done all of you. My room was very nicely appointed with a beautiful view overlooking the river. The food is another experience not... More

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Fairly large typically tourist hotel nicely situated on the river. Pool and terrace pleasant and watching the bats fly up the river at dusk is amazing. Foyer seems to be a never ending stream of parties arriving and departing. Large rather soulless brightly lit buffet style restaurant with a few decent curries and some rather bland western food. Rooms large... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. It is a great pleasure to read your nice complements on our location & restaurant which we definitely share among our associates. While thanking you for staying with us, we certainly hope to welcome... More

Contributor
15 reviews 15 reviews
7 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely hotel in a fantastic setting with a great pool. The rooms are nice and the buffet food was excellent at both breakfast and dinner. The hotel is a few miles out of town so you need a driver or a taxi to get into Kandy itself. Of note our driver said the drivers quarters are not very good.

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. Thank you once again & we eagerly look forward to having you with us again. More

Sheringham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Husband and I stopped here for a few nights on our trip to Kandy as part of our honeymoon. Warm welcome with drinks and cold flannels. Room was pleasant. We received petals on bed and a fruit platter. Very nice touch. gorgeous views around back of hotel with lovely swimming pool. Staff helpful and friendly. Thanks for a lovely few... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again. More

Antwerp Province, Belgium
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

At the side of the river, with a beautifull view on the jungle! This hotel is a little further away from Kandy and embraces nature with a spectacular view! Big rooms with AC, very clean and tidy. Staff is extremy friendly! Breakfast is a huge buffet with allmost anything you can think of, dinner in the hotel restaurant was delicious.... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Your nice comments concerning our location & food is very highly appreciated> While thanking you again we eagerly look forward to welcoming you back at our resort for yet another memorable stay. More

Athens, Greece
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel!! Excellent food!!!Excellent people!!!Excellent pool. Excellent room decoration! The best hotel from the hotels that we visited in Sri Lanka. Thank you for our pleasant stay at the hotel.

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. We eagerly look forward to having you with us again. More

Sydney, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Generally any hotel in Sri Lanka within the Cinnamon group is one of very high quality and standard. Stayed there with friends from Australia in September 2014. Staff are couteous and friendly and check in went well. The rooms were average and had the ususal amenities. The restaurent was gery busy and i thought the food selection was not as... More

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. We have good comments for our outstanding service. Guest satisfaction is our number one priority, while thanking you for staying with us, we certainly hope to welcome you back at our resort for yet... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our stay at Cinnamon Citadel was magnificent! The employees have been wonderful, and we felt very welcomed, like it was our own home. We going to miss this place but we’re not upset, because WE WILL BE BACK!!!! :) SS & CS

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. We eagerly look forward to having you with us again More

Leatherhead
Contributor
20 reviews 20 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights in August. As soon as we walked in to the elegant lobby, we were thrilled! The hotel is positioned high above the Mahaweli river and is beautifully clean and stylish throughout. There was a lovely atmosphere and we had gorgeous views of the river from our balconies and from the hotel itself. The pool... More

Was this review helpful? Yes 3
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your compliments on Trip Advisor following your recent stay at Cinnamon Citadel Kandy. We were delighted to note that you had mixture of experience with your overall stay with us All your comments are greatly appreciated and will be sharing with the team accordingly. It would be great having you back with us for a longer... More

Dubai, Dubai, United Arab Emirates
Top Contributor
66 reviews 66 reviews
7 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was impressed with the photo on their website and based on the good reviews on Tripadvisor, I decided to stay here during my visit to Kandy. Upon arrival, I was awestruck, literally. The hotel is BRIGHT in the day as it is lit with natural sunlight and has amazingly clean interiors. Staff is courteous. The restaurant too has natural... More

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback after your recent holiday with cinnamon citadel Kandy. It was a pleasure having you as our guest and we were pleased to note that you enjoyed your overall stay with us. We have taken note of your constructive observation and can assure you we will take remedial actions where appropriate. It would be great having... More

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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