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All 47 Kandy hotels

Cinnamon Citadel Kandy

3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Ranked #7 of 47 hotels in Kandy
A recent review
4 of 5 stars reviewed today
aakankshavohra New Delhi, India
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1,032 people have reviewed this hotel

Traveler rating
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    117
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245
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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English first
New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW via mobile

We went there in july 2010 as a part of honeymoon... I was very excited to go this place as i had read that this place was owned by aone lankan chief... The hotel is beautifully made with all the rooms have river facing balcony... It is lovely feel to sit in the balcony at night and yes we even... More

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Sydney, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My fiancé and I found ourselves in Kendy as part of a wedding group, however we stayed at a different hotel, as the initial hotel was booked out and frankly we got very lucky! The hotel is situated on the lake and has great views from the pool and bar areas, the staff are reasonably helpful, but ahead of the... More

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Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights ...felt too less should have extended for 1 more night... too many good things to say .... if anyone asks me.... one of the best place for honeymoon.... :) just a great place and ambiance

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. While thanking you for your stay we eagerly look forward to having you with us again. More

Colombo, Sri Lanka
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I have been waiting to visit this hotel for sometime. Due to the facts i have gathered through the internet this place was once owned by a kandyan chief. When Last King Sri Wickrama Rajasinghe did the official visits to various location this was a stopover and he used bathe in Mahaweli river. That itself has attracted me. Apart from... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your comments on trip advisor following your recent visit to cinnamon citadel Kandy. It was so nice to read your lovely comments on our history, Location & food. Thank you once again & we look forward to see you again for stay over. More

Cardiff, United Kingdom
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed two nights as part of a tour of a Hayes and Jarvis Classic Tour package. Well appointed hotel by the river, a little out of town but an adventurous Tuc Tuc ride at £2.50 each way soon gets you into the heart of the city. Staff were good, food very good (variety and standard)

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. Guest satisfaction is our main goal at citadel. While thanking you again for your comments we eagerly look forward to having you with us again. More

Herne, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel for 4 nights in August. It's a lovely hotel but needs to improve . The hotel is by the river and mosquito s are in abundance here so having a good mosquito repellent is a must. Maybe the hotel could do more about this problem with repellent sprays and smoking in the mornings and evenings.... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your constructive & honest feedback following your recent stay at our resort. We sincerely regret the inconvenience caused to you during your stay with us. Concerns areas were discussed lengthy and action had taken on the spot. We hope you will continue to stay with us on your future visits to Sri Lanka, giving us the... More

Kendal, UK
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed our stay at this hotel although unable to make the most of the facilities as we were out and about all day - when we did have time to relax by the lovely pool a tropical rainstorm ensued! Room was comfortable and well equipped, free wifi was available and the air conditioning was good. One gripe would be the... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for taking the time to post your compliments on Trip Advisor following your recent stay with us at cinnamon Citadel Kandy. I and the entire team were very pleased to read that you thoroughly enjoyed your stay with us and were pleased with the pool, the food and most of all the personalized service of our team. It... More

Thame, England, United Kingdom
Top Contributor
62 reviews 62 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had 2 nights here. Our rooms were really nice, with a lovely view over the river and the pool. Food was lovely, although the restaurant did get very busy. Had a great fridge room to keep the salad etc fresh. Pool area was pleasant and worth a visit. We did a load of washing whilst we were here, it... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. Thank you for your comments on food & location. Please do visit us again. More

Higher Kinnerton, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good location for visiting the Pinnawela Elephants, Tea Plantation (but the best one is 40km away), Spice Gardens, Temple of the Tooth, Royal Botanical Gardens, Haymachandra Gem Factory plus others. We stayed for 1 night at the end of July just before the start of the Perahera Festival in Kandy. The hotel was very nice but had the feel of... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your review on Trip Advisor following your recent stay with us. Constructive criticism is always appreciated as it helps us to better our product and service offerings, so we thank you sincerely for sharing your honest feedback which is deemed invaluable to us. Concerning the issue with regard to the ants we have already taken necessary... More

Bedford, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stunning riverside location overlooking the jungle/rainforest. The sound of birds calling was beautiful. We took a 1 hour boat trip for around £20 for four of us using the hotel's boat. We really enjoyed seeing the life along the river - human, birds, animals and vegetation. We saw monitor lizards, kingfishers, cormorants and fruit bats which were hanging from trees.... More

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

610 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Family Hotel in Kandy #4 Romantic Hotel in Kandy
Hotel Class
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
Number of rooms
119

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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