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Cinnamon Citadel Kandy

Travelers' Choice award winner
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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1,486 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
10 reviews
10 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

One of the best hotels out of the five hotels we stayed during our trip in sri lanka. Right from the rooms to overall service was fabulous. Food was amazing and lot of variety in both break fast & dinner menu. Must stay place, nothing I remember that can be termed as a work on for this place. It was... More 

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Woodbridge, United Kingdom
Level Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first experience of Sri Lankan hospitality so it is a little difficult to judge the standards. The hotel is a little remote so transport to anywhere is a mus. don't expect a gentle walk into Kandy from here. The hotel is situated above the river and has great views and is peaceful. There is nothing on the... More 

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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A lovely but brief stay in this excellent hotel nestled above the river and just a few minutes drive from bustling Kandy. Well appointed and furnished rooms, a lovely dinning area with a terrace overlooking the very captivating riverside. Quality buffet dining and very attentive staff in all aspects of the operation. Highly recommended.

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5 of 5 stars Reviewed 1 week ago

Its a breath taking hotel, good location, best service. Worth a stay sadly spent a night which ended up sleeping early due to long trip. Planning to visit again in future. Do not miss. Music was played cant miss a song sang soo wonderfully. Laila Oman

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Colombo, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just concluded our two days stay at the Cinnamon Citadel. The experience  at the reservation  stage was  a very unpleasant and cumbersome process, however the management and the staff made every effort to delight us at every opportunity. Be it at the room or dining, they went out of their way to ensure that all was to our satisfaction.... More 

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Bexhill East sussex
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 1 night here and we very impressed with the hotel, which is ideally located just outside the centre of Kandy. It us located on the banks of the river and forest so the scenery is brilliant. The check in staff very welcoming and attentive. Our rooms were in the connecting annex of the hotel which was not a... More 

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Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for one night in July. The property and pool are beautiful. Hands down best breakfast hotel buffet I've ever had. The room was huge and clean but we had issues with the wifi and at night the staff were not so helpful but during the day they were great. The tourism manager gave us... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. Thank you for your great comment On the breakfast buffet which is the best in town. Thank you once again we eagerly look forward to having you with us... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Very nice hotel - though better suited for group bookings. It gets pretty busy when the bus loads of tours come in. We booked it as we needed to do some work and needed a reliable wifi option and figured the Cinnamon group would have it covered. (Wifi worked fine.) That being said the pool overlooking the river was great... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post a review on Trip Advisor following your stay at the resort. We appreciate your compliments made on the pool view. Regret to note that your check in was not prompt, we will definitely take appropriate steps to improve our check in process. Thank you once again for choosing Cinnamon Citadel,... More 

somerset
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived after two and a half hours in a taxi , took in some attractions on the way which were fun and broke up the lengthy journey. The hotel is situated quite high up and you have to travel quite a long windy road to get to it. I did feel a little isolated but within twenty minuets in... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post a review on Trip Advisor following your stay with us. Glad to read that you enjoyed your stay with us, and thank you for admiring the room & the nice view. A comment made on our staff was encouraging. Thank you once again for choosing Cinnamon Citadel, and we hope... More 

London, UK
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The Citadel is situated about 10-15 minutes from the center of Kandy overlooking the river and the tropical forests beyond. It's set on a slope so the rooms, pool and gardens are in a 'step' arrangement going down from the lobby level towards the river. Restaurant is excellent, some of the best food we had in Sri Lanka, make sure... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at the Citadel, and thank you for a very pleasant review made on trip Advisor. We were very delighted to read that you enjoyed your holiday at our resort. Thank you for admiring the resort and its features, specially the location of the bar. Thank you as well for the compliments made on... More 

Hotel Review Summarization

What travelers say

  • Sri Lanka(27)
  • Very good(18)
  • Swimming pool(8)
  • Bar area(3)
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