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Cinnamon Citadel Kandy

Travelers' Choice award winner
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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1 room 1 guest
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Cinnamon Citadel Kandy
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1,548 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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matlock
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 2 nights, it is situated in a superb spot the views are breath taking . Eating breakfast on their terrace goes down as one of our all time best locations. The staff are very welcoming and efficient. The rooms are clean and well equipped. Loved the balcony facing the river and jungle listening to the wildlife was... More 

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Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my second visit to the Kandy Citadel after a year or so and at first glance it is a fine place. Great gardens, great location, great food and friendly staff. They loose points on just a few small irritating factors which should not deter you from choosing this as a place to stay. Just minor irritations such as... More 

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Greater London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

the hotel is a luxurious hotel. the rooms are beautiful, the location is great. and the view from the room across the river into the woodland is amazing. the food served is brilliant and the staff go the extra length to make your staff relaxing and special. we only stayed for 1 night and we had kids from 10-19. unfortunately... More 

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Kolkata (Calcutta), India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for just a night .. the reception staff was prompt .. gave us a nice room overlooking the lake . The rooms are big and spacious ..nice 4 fixture bathroom . Though didnt have a meal at the hotel the coffee shop seemed nice .. The pool was nice as well . Pleasant stay !! :)

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Birmingham, United Kingdom
Level Contributor
7 reviews
3 of 5 stars Reviewed 3 days ago NEW

I was looking forward to relaxing at this hotel after a whirlwind trip taking in many of Sri Lanka's most famous areas. On first sight I was very hopeful of a wonderful experience but after a couple of hours in one of the noisiest rooms I have ever had the misfortune to stay in (it sounded like a whole bank... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you... More 

London, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our travel was booked via Kuoni (excellent Kaveeta in London office). Great choice of hotel for family (with 3 teenagers). Dinner&Breakfast stay recommended as food excellent (although curries more for 'European traveller' tastes than what we had elsewhere during our 2 week trip. Staff very friendly and professional. We had two interconnecting rooms in the annex wing (great view of... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for staying at the Cinnamon Red Colombo and for your very descriptive 3 star review and your high valuable comments. We are delighted to note that you had a good stay and enjoyed the facilities and services. Our team very much delighted to have ensured guest satisfaction and we are looking forward to welcome you again... More 

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Our well presented room overlooked a well kept tropical garden with 2 garden arches, a cycad & a rambutan tree of juvenile fruit. Alongside flowed the Mahaweli River which we were lucky to view shrouded in mist, in rain & also in bright sunlight. There was a wide choice in food - both Western & Sri Lankan. The staff were... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your review on trip advisor following your recent stay at citadel. We are glad that you enjoyed your stay at Cinnamon Citadel Kandy, and thank you also for your comments on our associates & the location of the hotel. We do hope you will stay with us during your next visit to Sri Lanka to... More 

Galle, Sri Lanka
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is up in the hills above Kandy. Our room was overlooking the river, which was splendid. We saw lots of kingfishers, cormorants, water monitors a snake and other delights. The hotel is modern and well appointed, with comfortable rooms and good food. It was just a little too isolated for us. There's very little to do at the... More 

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FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Let me say “Thank You” for your encouraging review on trip advisor following your recent holiday. We were delighted to read your review and very pleased to hear that your experience with us was an exceptional one. Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance... More 

Staines, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This hotel is situated a little way away from Kandy so you do expect it to be quiet. Unfortunately as other reviewers have said there is quite a lot of noise that comes from the road and we had a noise above our room that sounded like a tank filling up. We did mention it to the reception but they... More 

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Leicester, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed 3 days ago NEW

The Hotels is at a fantastic location, rooms are spacious and the buffet breakfast is great, swimming pool is nice and view from the pool is top, the service is great too. can recommend to anybody who needs a relaxing time with kids or family.

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Hotel Review Summarization

What travelers say

  • Sri Lanka(27)
  • Very good(18)
  • Swimming pool(8)
  • Bar area(3)
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