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Cinnamon Citadel Kandy

3.5 of 5 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,287 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hickling, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a bit out of Kandy but in a lovely setting. A calm and peaceful location and hotel. Only had one night but would have stayed longer if our itinerary would have allowed. Fantastic buffet, nice to see the 'chefs' checking the temperature of the food. Great breakfast buffet too. A nice calm dining area, no large coach parties... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

This place is beautiful, it deserves 4* ! the food at coffee C is delicious, very well presented and the service there was great . Our deluxe rooms very fantastic , large , tastefully decorated and the views from the balconies captured stunning views over the river and the jungle bank on the other side. Tea and coffee at breakfast... More 

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed only night before proceeding on our big itinerary and found it to be reasonably good value for money in terms of cleanliness,standard of service and decent breakfast. Watch out for cheeky chipmunks grabbing leftovers from your plate! Lovely views from the balcony.

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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel with a very nice location. Staff are friendly as it is with all Sri lankan people. We spent the night chilling in the lounge and eating some yummy bites with our drinks. There was a band playing nice music in the evening for Valentine's day. Room was ok and clean. Water came out brown in the bathroom... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor following your stay with us at cinnamon citadel. We have taken note of your concern about the water. Rest assured that we will look into the reason for the same with the objective to rectify any issues. Thank you for bringing these matters to our attention and please accept... More 

Sigiriya
Senior Contributor
26 reviews 26 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Highest level of caring to your family with most efficient service for full relaxation - feeling at home in home away. environment is lovely - rooms are spacious and ultra comfortable - foods are mouth wateringly delicious and the service is superb. After all these things the rates are unbelievably reasonable!.

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Isa Town, Bahrain
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at cinnamon hotel in Kandy. Room was big and clean, the toilet too. However, we used to hear the room next to our door and their kids were very noisy. Dinner at the hotel's restaurant was good and cheap. They had a band singing in different languages. The only negative point is their manager who was... More 

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Thank you for your comment with regard to the dinner. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Norwich, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

There's not much to fault about this hotel. It's a little out of Kandy, 15 minutes or so, but that means that you trade a dusty old city for views over the river and hillsides. Our room was great, spotless, large, and we used the laundry service too which was a good price. Meals can be taken on the balcony... More 

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for recommending us on Trip Advisor following your recent stay at Citadel Kandy. We, at Cinnamon Hotels, always take constant effort to create a relaxing environment and offer efficient, warm and personalized service to our guests. It is always good to know that our guests left our hotel completely satisfied as it is what we strive... More 

Auckland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The beautiful surroundings but that's pretty much it unfortunately. The room was okay. The bed had not been changed. Had to ask someone to come in and change the sheets which really is not acceptable. We were only here for one night so it was sufficient.

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor following your stay with us at Citadel Kandy. We were pleased to read that overall you enjoyed your stay with us. We have noted as well your comment regarding the service lapses. Thank you for letting us knows. We do take great commitment in providing nothing but the best... More 

chester england
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Out of town, so it's quiet. Wonderful views over the river from the restaurant. The buffet is very good quality with a very wide choice. Our room overlooked the river and was delightful. Everywhere was always very clean and tidy. The staff all smiled and were always helpful. It really is and ideal place to stay.

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear guest, Thank you for your review of Cinnamon Citadel Kandy following your recent stay with us. We are glad that you enjoy staying with us in particular we appreciate the very positive feedback given with regard to the view & food. We wish you a pleasant day and look forward to welcoming you back to Cinnamon Citadel Kandy in... More 

worcs.uk
Top Contributor
51 reviews 51 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay here- just 2 nights. We followed previous Tripadvisor room tips and asked for a room not over the bar or restaurant and with a river view. Initially, they tried to offer us a room over the restaurant but our driver/guide had been told what we had asked for and got the hotel to change the room... More 

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear guest, Thank you for the review following your recent stay with us. We appreciate the feedback given with regard to our room & location. Thank you again for your feedback and we look forward to welcoming you back in the near future. More 

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#2 Business Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy

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