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Cinnamon Citadel Kandy

3.5 of 5 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,112 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle Upon Tyne
Contributor
17 reviews 17 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 2 nights as part of a 10 day tour of the island. The hotel is situated by the river on the outskirts of Kandy. All the staff were friendly, happy and polite and couldn’t do enough for you. Our room was quite large and comfortable with the usual facilities for a hotel of this standard: air... More

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Kandy, Sri Lanka
Contributor
16 reviews 16 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On a rainy Saturday evening I took my family to The Cinnamon Citadel, Kandy, for dinner to celebrate my birthday. Finding the Hotel and parking was not a problem. Something we missed was the welcome. There was no one to greet us, just a bored security guard, and a busy waiter who just said upstairs and vanished leaving us in... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for review on trip ad visor following your recent visit to Cinnamon Citadel - Kandy We are in deed glad that you & your team had a nice time at citadel. While thanking you for your lengthy comments please do visit us again and enjoy the true cinnamon hospitality More

Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

What I liked most about the place was the location. The hotel is situated on beautiful gardens overlooking the river side. Great place to relax and unwind. Rooms were clean and quite spacious. All basic amenities available. Service decent and food was good too.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your compliments on trip ad visor with regard to your recent holiday at the cinnamon Citadel-Kandy. We have good review on our location, We have the best location and it is very relaxing & enjoyable. Thank you once again for the comments made on food & room We are more than happy to welcome back to our... More

Hong Kong, China
Top Contributor
70 reviews 70 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited Citadel for lunch to celebrate the anniversary of my parents. Over the phone the receptionist ensured that they have a lunch buffet but upon arrival we were told that due to the low occupancy on that day, they will be serving a set menu. The food was great with a quite reasonable choice. Presentation was also very good.... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your honest review on trip advisor following your recent visit to Citadel. Please accept our sincere apologies for providing with the wrong information which we will definitely rectify. We are very pleased to know that you have enjoyed our food & the service is up to the mark. Thank you once again and we look forward to... More

Oregon
Top Contributor
107 reviews 107 reviews
38 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It's obvious that the management of this hotel is "gaming" the Trip Advisor review process by asking people to post wildly positive reviews. Consequently there are many very highly rated reviews for this property which do not at all reflect the reality of the horrible experience you will encounter if you select this hotel while visiting beautiful Kandy. Be careful... More

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay with us. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the room & internet did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore... More

Coimbatore, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great place for family, enjoyed the place, food, location, etc . Professional service. Stayed only for a day, would have loved to stay longer. Will try to go again. It is slightly away from town, otherwise ok

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your lovely comments on trip advisor following your contemporary stay at the Cinnamon Citadel Kandy. These good comments are very much treasured to us in order to improve better. While thanking you again we very much look forward to your visit again. More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

1. All old dog waiter just want tip on everything from start he dint serve us drink coz we not going to give tip then no fruits for same reason as we entered but I can see he serving the other couple who just given few money to luggage guy... 2. 2 of the luggage guy leaving us in a... More

Was this review helpful? Yes 4
Colombo, Sri Lanka
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Prefer to start with good comments Prior to arrival : Service given by Ms. Sahana from Reservation has always been superb. At the Restaurant / Bar: Staff at the restaurant were very pleasant and welcoming. Food was really nice and had variety. We really enjoyed the food. And it was very pleasing to find the chef personally asking us "how... More

Was this review helpful? Yes 3
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking... More

Doha, Qatar
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My overall impression with the service and facilities was very good. The real issue I had, which almost made me to reconsider my trip to Sri Lanka was the booking of the room through internet. I did a reservation for 4 days for my family, which I need to cancel two days later after realizing the actual travel time between... More

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your review on Trip Advisor following your recent stay with us. We sincerely apologize for the unpleasant experience you had with the web sales staff during your reservation process. We do take constructive feedback seriously and we sincerely regret that certain areas, especially the reservation agent, did not meet your expectations. Thank you for taking time... More

Colombo, Sri Lanka
1 review
5 of 5 stars Reviewed 1 week ago

Though of dropping a special note of this fabulas place just before we leave.No words to express our feellings, the best hotel I ever stayed. The location was breath taking. A drive of few minutes will take you to this beautiful location just beside the river. The checking was prompt. We were given a nice room with river view &... More

Was this review helpful? Yes
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style
#1 Business Hotel in Kandy #4 Romantic Hotel in Kandy #5 Family Hotel in Kandy

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