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Cinnamon Citadel Kandy

Travelers' Choice award winner
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,371 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangkok, Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We only stayed one night, unfortunately, as the experience was great. In fact, it was a nice surprised, compared to what we were expecting. The Hotel is very well designed, with the lounge and terrasse areas overlooking the Pool and the River. The rooms are spacious with a nice individual terrasse also overlooking the river. The breakfast buffet was well... More 

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Dubai
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Had head alot of Cinnamon Citadel Kandy thats why booked it for our one night stay in Kandy in Mid April 2015. The only thing i liked about the place was the view of the lake from the pool side. Rest everything was pretty ordinary. The fragrance of cinnamon in the room was so much that it was disturbing and... More 

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Dublin, Ireland
Top Contributor
56 reviews 56 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As with the Waterside at Bentota I should say that our stay her was in August 2013. I was only able to write this review now, but my memory of the visit is clear and the delay in submitting the review should not detract from it in any way. We found the Cinammon Citadel to be a very nice hotel... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at the resort, and thank you for taking the time to post a pleasant review on Trip Advisor. We were very pleased to read that you enjoyed your night stay with us. Thank you for admiring the resort and its facilities specially the swimming pool. We were also pleased to read that you... More 

Tamworth, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night as part of our tour, a deluxe room over looking the river, good base for visiting sights in Kandy. Food was of a good standard with clearly labelled vegetarian options. The staff here were not as attentive, as the other cinnamon hotel we visited on our trip, we had to wait a while for... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for posting a review on Trip Advisor. We were very pleased to read that you and your family enjoyed your holiday with us. Thank you as well for the compliments made on the quality of food and the view from the pool. Thank you once again for choosing Cinnamon Citadel Kandy to spend a part of... More 

Glasgow
Top Contributor
83 reviews 83 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2 nights over the weekend. To reach it is a windy narrow road. However it was worth the journey. Rooms are comfy, the view from the balcony is lovely. The bar has a really comfortable feel to it, especially with the view of the pool, river and lush vegetation. The entertainment at night after dinner is... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed one night after visit botanical garden got in to a tuk tuk for LKR 500,you need a own vehicle for night outing. Stay for a night is ok, Had a b/fast received in-dinning (fantastic) Need more activities like snooker + kids play area etc..

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. We will definitely consider your comments regarding more activities. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Hertfordshire, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed two nights as part of our tour of the island. Could not fault hotel. Rooms and bar have a great view over forest. Located on the outskirts of Kandy so nearly everybody eats in the restaurant in the evening, but the buffet was the best we saw in Sril Lanka - excellent choices for vegetarians as well. Breakfast was... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, First and foremost thank you for the confidence you placed in us by selecting Cinnamon Citadel Kandy for your holiday. Please accept our gratitude for the heartwarming praises you have shared in with us, and specially your kind words about the team, I will not miss to share your comments with my entire team. It would be great... More 

Colombo, Sri Lanka
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is quite nostalgic for my family and I.... as we used to stay here quite a bit in the 90's.... Now under new management.... the service is better than ever.... but the Hotel... and its rooms.... still have an old feeling... and isn't quite as good as other hotels presently. Pros 1) Service of the staff is amazing... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We were glad to read that you had a great time at cinnamon Citadel Kandy . Thank you for appreciating the great view and services you received from the team. We the Cinnamon Citadel team would be equally happy to welcome you back in the near future More 

Surrey, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Compared to other hotels we used in Sri Lanka the Cinnamon Citadel was both large & very busy. However, the service was very good & the buffet excellent. Our room was clean & reasonably spacious with an attractive terrace but would benefit from some redecoration or upgrading of fittings. Gardens & pool area well maintained attractive & peaceful.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for appreciating our product and facilities on Trip Advisor. It gives us a great pleasure to note our guests left the hotel satisfied. We hope you will continue to stay with us on your future visits to Sri Lanka, giving us the opportunity to indulge you with more of our renowned Cinnamon hospitality. More 

UK
Contributor
16 reviews 16 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Thoroughly enjoyed our stay of 2 nights during our tour. Staff were helpful and friendly. Rooms were spacious and clean. Was a very short (10 - 15 minute) drive into Kandy. Restaurant food was very good especially for me, a vegetarian. Would stay here again!

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for staying at Cinnamon Citadel Kandy and for your very descriptive and detailed review on Trip Advisor giving a brief introduction of each areas of the hotel. It was a pleasure to note that you were extremely pleased with the product and personalized service from our associates, specially the ones who created the “WOW”. We have... More 

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