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Cinnamon Citadel Kandy

Travelers' Choice award winner
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,396 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colombo, Sri Lanka
Top Contributor
66 reviews 66 reviews
52 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

By the side of the Mahaweli river you find this fantastic hotel owned by John Keels Hotels..Must have a boat ride along the river during the evenings or early mornings. Or simply relax by the pool or river

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Sevenoaks, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The Cinnamon Citadel is a very nice hotel. The food is very nice and despite a couple of reviews I have read the staff are very attentative (but then I found this to be so throughout Sri Lanka). The room was very nice, well decorated and well air conditioned. The food was reasonably priced and very tasty. The temple of... More 

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Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent my wife's birthday here at Kandy in November 2014 Location; It is located a slight distance away from Kandy - but it is worth the transit time from the city. It is quite isolated and on a riverbank. The hotel is built on the bank of a river with thick forest on the opposite bank. The lobby &... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spacious rooms that have Peaceful Privacy ,Comfort and Elegancy. TASTY Mouth watering Food with a wide range of choice . Friendly Entertaining Efficient team in the food action area. Heavenly desserts you really want to forget your figure and go on tasting. Just make a visit and I m sure you will agree. ( some staff could be really sweet... More 

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Spokane, Washington
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My room situated on the river was meant for reverie after touring The swimming pool was perfect! Lovely breakfast and dinner buffet Quality! Smell of cinnamon on way to my room which allow although quite a way from reception Was the ticket

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Alexandria Scotland U.K.
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

only had two nights at hotel but wished we had longer. service was really good. As we were on tour and out all day we only had breakfast in the hotel, but if the other meals came up to the same standard they would be great.right on riverside. watched a huge water monitor in the river. Nice pool area though... More 

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Edmonton, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a well run hotel with comfortable rooms and an amazing bar, dining and swimming pool area. The building is neatly fit into the banks of the Mahaweli river giving unparalleled views of the river and its environs. A walk along the river from the hotel offers many photography opportunities. Our room was clean with comfortable beds and a... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for posting your experience on Trip Advisor. It was indeed our pleasure to have you as our guests. It would be great having you back with us for another stay to give you another memorable experience. More 

Harlow, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

About a 20 minute drive from the centre of Kandy. A well appointed hotel with comfortable rooms. The swimming pool and surrounding gardens were lovely. The restaurant food was excellent and all the staff were helpful and attentative.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your compliments on Trip Advisor. We, at cinnamon hotels, always take constant effort to create a relaxing environment and offer efficient, warm and personalized service to our guests. Thank you once again and we look forward to having you back with us for a longer memorable holiday. More 

Colombo, Sri Lanka
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here on work, unfortunately but still for all, I knew I would someday (not yet!) come back here for a longer stay. The venue is beautiful and quiet, away from the Kandy craze and the people are so very nice. They are quite experimental with the food and are totally slaying it! :) The hotel also has a... More 

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely hotel, with good food and nice rooms. The views are exceptional, facing the Mahaweli river which gives the hotel a very calm and relaxed feel to it. The staff are also very friendly, I would recommend it to anyone hoping looking for a relaxing and quiet getaway. Kandy, where the hotel is situated is a beautiful... More 

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for appreciating our property and its facilities along with the view on Trip Advisor. We noted with pleasure as well that you were pleased with the hotel food, room and the excellent service you encountered from our staff. Thank you once again and we hope you will patronize cinnamon hotels on your future visits to Sri... More 

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