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Cinnamon Citadel Kandy

Travelers' Choice award winner
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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1,437 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norwich, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were pleased to stay here for just one night. The room was upgraded and was very big and comfortable. Nice balcony area overlooking the river. The hotel would appeal for families and groups of friends and we felt lacked a personal or initiate touch. The evening meal was a bit disappointing. There was plenty of choice but not high... More 

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Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed the pool, view from breakfast and table tennis. Dinner in the restaurant was quiet as we decided not to go to the buffet in the main building. Room was a bit dated but clean and spacious. We sat outside for breakfast and loved the view to the river and mountains. It is not possible to walk here from... More 

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Maidenhead, United Kingdom
Top Contributor
233 reviews 233 reviews
73 hotel reviews
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As ever in my experience of this hotel chain the outstanding feature is the staff - whoever is responsible for the staff training programme deserves a huge bonus. The hotel is modern with great views across the river. We only ate at the buffet which was good and varied both for breakfast and dinner. We stayed in a de luxe... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

we checked in on the 25th June 2015 around 4:00 PM and where allotted 2 rooms , 316 and 317 "So called Deluxe River View one ". first off it took for ever to get to our room as we where given the corner most room in the entire property .. after reaching the room the first room has a... More 

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cuttack
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Same as Chaaya Blu Trincomalee (another Cinnamon Group property) - warmth & enthusiasm needed from team. Luxuriously furnished everywhere - huge lobby, lavish room & baths, soothing landscape. Thanks for the free upgrade! (even though it was due to your necessity to make adjustments for other guests.)

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Lapta, Cyprus
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our short stay here.It is a modern hotel with excellent food and service.It is close to Kandy and it is easy to get transport into the city There is a good market which is full of bargains and nice restaurants to visit aswell.Well recommended

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed as part of a tour, and really liked this hotel.had a lovely room overlooking the river,and enjoyed watching the bird's. The food (buffet style) was plentiful with lots of different choice. Staff are all friendly and helpful. Kandy is a very nice place too.!

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the hotel for two nights. The hotel is good and comfortable, not luxury but very good quality. The rooms are big and correct but it may be too noisy if you stay in one of the rooms near the reception. Buffet is correct, nothing special. Undoubtedly, the best thing of the hotel are the pool, the terrace... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Yes our daily entertainment is only up to 11.00 pm. Thank you for compliment on our location and the pool. While thanking you for stay with us; we certainly hope to welcome... More 

Senior Contributor
47 reviews 47 reviews
22 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The most peaceful hotel to stay in kandy. There is a really beautiful place to hang around near the pool. There is a shisha lounge which is very nice. The rooms are quite nice and the furniture has a modern touch. The food is to die for. Food is really great. From salads to barbecue everything is available in the... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at the resort, and thank you very much for posting a pleasant review on Trip Advisor. We were so delighted to read that you all enjoyed your stay with us. Thank you for admiring and describing the details and facilities at the resort, and we are glad that you enjoyed all of it.... More 

Pflugerville, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

Large rooms, wonderful restaurant, lovely view of the river. Nice pool. Elegant lobby and lounge area open to the river. Great menu, both local and western. Plan to stay at least 2 days. Centrally located to Kandy.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More 

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