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Cinnamon Citadel Kandy

3.5 of 5 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,189 reviews from our community

Traveler rating
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    138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Contributor
19 reviews 19 reviews
19 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Rooms could do with a bit of a upgrade but thats me being fussy. After that everything in this hotel is perfect. The kitchen staff and chefs are amazing and the food they made for us was fantastic as we have dietary needs they were more than happy to cater for us even though we were on all inclusive Thank... More 

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your 05 star reviews on trip advisor following you recent holiday at Cinnamon Citadel Kandy.. Your comments concerning our food & the kitchen staff was very encouraging. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

london
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is my third hotel so far in Sri Lanka and I've stayed in other 4 star rated this doesn't match them This is an average 4 star hotel located in a quiet area a few kilometres from the centre of kandy. It has a nice view of the river and the staff are very welcoming. However, I can't think... More 

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you... More 

Southampton
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very clean and well looked after, the views of the river and surrounding forests are spectacular. The pool was lovely as was the dinner and live entertainment. No complaints here, quite reasonable for its price range too.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality. Thank you for you lovely comments on food & Location. While thanking you we eagerly look forward to having you with us again. More 

Singapore
Senior Contributor
42 reviews 42 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Another clean and tidy hotel, good staff. But Great nature watching during day time. Quality of food not that impressive, breakfast was also not as expected. The band at the lobby was very good. They lift up the ambience of the hotel.

Was this review helpful? Yes
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Indore, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good property with excellent location, perfect architecture. Good services with helpful staff. We ware in the riverfront room very close to the river, amazing view from the room. At night the lounge was breathtaking. Some good live music made the evening. Food very good, specially the breakfast on riverfront terrace. Recommended for good relaxing holidays.

Was this review helpful? Yes
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Trenton, New Jersey
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel in Kandy was great. I stayed with my group for one night. The experience was great, but not overwhelming. The gym is really mediocre. The pool, however, as well as the buffet and bar are really nice. Definitely consider staying here if you come to Kandy.

Was this review helpful? Yes
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Thank you for recommending our hotel. While thanking you once again for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Ploiesti, Romania
Top Contributor
67 reviews 67 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Leaving the city center of Kandy behind, you have to ride on a narrow 'street', barely for 2 small vehicles,for about 7 km..... then...wow! There you are, at the entrance of a hotel without entrance doors ( no need, actually) , with clusters of bamboo in front, welcomed by staff with refreshing towels and cold juice ! Not a bad... More 

Was this review helpful? Yes 1
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear guest, Thank you for your star review of Cinnamon citadel Kandy, following your recent stay with us. We are very pleased to read that you enjoyed your overall stay with us. Thank you for your comments on our location, entrance, food & the good view. Thank you for the lovely feedback with regard to our breakfast on the terrace... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Lovely place , friendly staff , delicious food ,worth for your money , not very close to kandy city but quiet place, beautiful view or mahaweli river ,recommended for everyone ".............................................

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Vadodara, India
Top Contributor
51 reviews 51 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel and amazing location on the bank of river. Absolutely peaceful. If you have plan to relax, this is the place. Breakfast and food spread is good. Staff is also friendly and looks after your need and requirements. Rooms are also very good and big. We had very nice rooms almost on the bank of river. Bar &... More 

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Concerning the issues with regard to the bathroom we will see possibility of rectifying the areas as soon as we can. Your honest feedback is very much appreciated While thanking you for... More 

South Ayrshire, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel and a lovely stay but watch out when they bill you at the end. They have a "use our own exchange rate" option on their card machine and it will use a considerably worse exchange rate than your card provider.

Was this review helpful? Yes 2
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. The Foreign currency exchange rate is displayed at the reception desk & as a practice the rate is informed to the guest before exchanging the currency. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet... More 

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#5 Family Hotel in Kandy
#5 Romantic Hotel in Kandy

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