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All 46 Kandy hotels

Cinnamon Citadel Kandy

3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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84%
Ranked #6 of 46 hotels in Kandy
A recent review
5 of 5 stars reviewed yesterday
sutapa1103 Navi Mumbai, India
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998 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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English first
Navi Mumbai, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have been to this beautiful Hotel in September'13. The small town of Kandy is a charming location and after the winding roads, when you reach the hotel, you are instantly put on a relaxed mood. The architecture and ambience of the hotel are suited for family or couples on a vacation and the rooms offer scenic view of the... More

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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

A bit like a typical corporate hotel really, not personal or particularly unique, but everything you need provided professionally. Nothing amazing but nothing disappoints, all the facilities you need but nothing that stands out. The pool, food, and rooms are all quite acceptable. The staff are polite and helpful. The only 'niggle' I could make is that bathrooms of each... More

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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We absolutely loved our time at Cinnamon Citadel. It's a great hotel, with extremely friendly staff and amazing food. The hotel is located just outside of Kandy, so it costs about 400-500 Rupee to take a tuk tuk into the city centre. We really liked the location as it has a beautiful view over the river, and is very quiet.... More

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Lewes, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Hotel is very bright and modern. Far reaching views over the terraced seating area and bar and over the river to the lush vegetation on the other side. The rooms are great with all the mod cons I have now learnt to expect on this holiday. We had time to swim each evening before we changed for dinner had... More

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Nicosia, Cyprus
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I make a trip in sri lanka in july 2014 i leave 2 nights in the cinnamon citadel hotel and all is excellent the food the pool the staff is the best is very friendly and helpful the view from hotel is very very nice all is excellent thanks citadel

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Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We just stayed one night but will certainly be back for longer on our next trip. We plan to base ourselves at this hotel to see the sights in the region. Wonderful open plan foyer and lounge bar looking over pool and river side restaurants. Interesting architecture in the rooms with private balconies and comfortable beds. The most amazing breakfast... More

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Colombo, Sri Lanka
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Probably the best in Kandy. Stunning views of the Mahaweli river along with the spacious rooms add more value to your stay. Nice food and friendly staff made our holiday a memorable one. If you are planning to stay in Kandy always ask your travel agent to book This hotel and you will like it for sure. Also don't forget... More

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London
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice rooms with lovely views of the river and trees. Very good food for the nightly buffet. Great variety of food stations and loved the 'choose your own salad' bar. Well kept swimming pool but on one occasion my son was reprimanded for walking off with his towel rather than walk dripping wet through the hotel. As a child, he... More

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Haifa, Israel
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The best thing about the hotel is the pool terrace overlooking the river. The rest of the hotel is nice, well maintained. Balconies from the rooms have great air and view as well. The buffet is OK, I especially liked the "make your own salad" stand where the waiter chops up your vegetables of choice.

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More

Contributor
14 reviews 14 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms at the citadel were fine. Just fine. Not like fine wine fine, more like something between average and good. A bit noisy, a bit small, but broadly, fine. The (seeming obligatory in Sri Lanka) dinner buffet did it's job (although very busy), with pleasant staff who don't hover. The jewel in the otherwise fairly unexciting crown of this... More

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FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. It was certainly nice reading your comments referring to your stay as ‘Decent’ and certainly hope we will be able to uphold the service on your next visit to the resort very soon Whilst thanking... More

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Family Hotel in Kandy #4 Romantic Hotel in Kandy
Hotel Class
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
Number of rooms
119

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