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Cinnamon Citadel Kandy

3.5 of 5 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
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Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy
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1,240 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We visited Cinnamon in Kandy fo 2 nights 2 days back . Reception looks good but small. The lobby is nice facing the swimming pool and river. The room was spacious and comfortable with view of the river. The breakfast is good but being a vegetarian there was less choice. The dinner in the same restaurant was bad for vegetarian... More 

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Senior Contributor
22 reviews 22 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is distant (10min drive) from the center of Kandy, which provides you a chance to disconnect and enjoy nature, but still be able to enjoy all the wonderful things Kandy has to offer. Strongly recommended. The hotel itself is very well run and carefully maintained. The facilities are beautiful, you can easily spend the whole day in the... More 

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Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our second stop on our trip to Sri Lanka after a day visiting Sigirya, the Rock Temples at Dambullah, a cultural dance event in Kandy and the Temple of the Tooth being the main points of a fascinating day travelling from Habarana to Kandy. The welcome at the Cinnamon Citadel was no less nor more fantastic than that... More 

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Marlborough. UK
Top Contributor
63 reviews 63 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was the third hotel we stayed at on a Sri Lanka tour and the first one that gets it right for us. We had a car and driver so the location is immaterial for us. Lovely setting, good room, professional staff. We liked it here and it knocks others into a cocked hat for being pleasant and unobtrusive with... More 

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Fernandina Beach, Florida
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We preferred not to be in the heart of Kandy as we were looking for some peace and quiet, but when we went out, we did not feel that we were too far removed from the city. The setting is absolutely beautiful. The open air lobby overlooking the gorgeous pool and the river was a great place to relax and... More 

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Dublin, Ireland
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely welcome with towels & fruit drinks. Room on the upper floor with great views across the pool area to the river. Lovely big private balcony with both sunny & shady parts through most of the day. Got addicted to non alcoholic ginger beer as we were there on a full moon & no alcohol is served in the bar... More 

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Derby, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Fantastic views of the river with large pool and sunbathing area Great food. Lots of variety. Large dining room but still felt like we had intimate dinners for 2 V good service. Charming staff. Only too happy to help.

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Mumbai (Bombay), India
Top Contributor
54 reviews 54 reviews
15 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We usually stay at Amaya Hills but decided to try the Cinnamon Citadel for a change. Pros: - Great having free internet even in the rooms - large rooms with a lovely balcony, although our rooms, 293 and 294 did not have a view - after the initial awful service at the new year gala, it improved considerably - the... More 

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Melbourne
Top Contributor
54 reviews 54 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in December which included new years eve. The hotel is good, however rooms are very dark, moist and musty, left and one feeling very sticky, apart from that aspect the rest of the hotel is kept very well and in good condition. It seems the rooms dont get much air or light this was the only negative about... More 

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Swindon
Contributor
17 reviews 17 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights as part of a tour in Sri Lanka. Having come from the Heritance Kandalama in Dambulla, meant that standards had been set very high. We would have also rated this a 5star review , but what legit down for us was our room position which was immediately adjacent to the dining area . Although... More 

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Family Hotel in Kandy
#6 Romantic Hotel in Kandy

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