Had selected this hotel only because in comparison it had better reviews. But found this place disappointing, bad service, poor food and generally a place which I would suggest for people to avoid. Though they accommodated us with an early check in as we arrived early, the breakfast they served us was cold and leftovers even though we paid for... more

We stayed here for one night. Entirely adequate but very standard kind of big hotel. Bedroom best part - good big comfy bed Food in restaurant very average - huge choice of buffet food but nothing of great quality or interest. Big swimming pool but we only overnighted so didn't get to use that - maybe would have enjoyed our... more

Spent 2 nights here whilst touring Sri Lanka. Compared to other hotels we stayed in on the same tour we were rather disappointed with this one. The hotel is well located on the banks of a river with an excellent swimming pool and has the potential to be much better. However it is looking tired and scruffy in places. Our... more

We stayed at this hotel for two nights as part of a tour. Our previous hotel had been part of the same chain so we were pleased to see the standard the same. Staff were exceedingly pleasant and helpful. Food was excellent even though it was buffett style. Great selection for evening meal and breakfast. Selection was changed from one... more

I stayed at the Citadel with my mother for 1 night. Place is recommended for women travelling alone also. We were greeted with cold towels and refreshing drink and then the staff showed us our room. This was incredibly spacious and had a beautiful bathroom and huge bed. The room had cupboards iron board, tv, mini bar. The room was... more

We stayed in 6 hotels in Sri Lanka and found this to be one of the best. The rooms are comfy, huge and very clean. Staff members are very friendly. Communal areas are plush and have the wow factor. Food from the restaurant is very good. Pool area is great but did not see it at day time as we... more

Lovely hotel on the banks of the Mahwelli River. Staff were very efficient. Food was excellent and lots of selection in the Buffett. Lovely big pool. The pool and room boy were efficient at this hotel. Hotel didn't have our reservation on checkin and the hotel was full. So was quickly soughted out and we were upgraded to a bigger... more

We were half way through our holiday when we stayed at the Chaaya Citadel. It was our third hotel, the previous two were outstanding so it had a lot to live up too. The rooms were a little outdated but clean however the bathrooms could really do with a bit of a make over. The hotel was bigger than the... more

I stayed at the Citadel with my wife for 4 nights and we didn't really have any preconceptions before going but instantly warmed to the place upon arrival. We were greeted with cold towels and refreshing drink and then shown to our room. This was incredibly spacious and had a beautiful bathroom and huge bed. Although we asked for a... more