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Serene Garden Hotel

3.0 of 5
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189 Rajapihilla Mawatha, Kandy, Sri Lanka
Serene Garden Hotel
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Ranked #39 of 53 Hotels in Kandy
A recent review
4 of 5 stars reviewed 1 week ago
petrain1 Dendermonde, Belgium
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dendermonde, Belgium
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights in the Serene garden hotel. The staff was extremely friendly and had an eye for details. All the food was in buffet form, but each day there where different dishes to choose from. There was more then enough variation in the buffet foods. The room itself was clean and modern. Maybe one little tip, give the... More 

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serene grand h, Guest Relations Manager at Serene Garden Hotel, responded to this review

Thank you for your most kind review on Trip advisor and particularly for praising efforts of our staff and thank you for pointing your positive experiences of our various buffet items, clean and modern rooms, facilities and services. Thank you again for being our guest and recommending our hotel as “Very good hillside hotel.” We are glad that you enjoyed... More 

hull
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

When you drive up to the serene garden it does not strike as anything special but when you enter into the hotel, you realise it is much bigger and on many more floors (some below reception due to it being on a hill side). Rooms were small, but clean and tidy. The balcony looked out into a valley which was... More 

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serene grand h, Guest Relations Manager at Serene Garden Hotel, responded to this review

Thank you for your review on Tripadvisor. Great to hear your overall experience of Serene Garden during your stay was good and that you recommended our hotel as “Surprising little gem.’’ Thank you for complementing our fantastic and fresh buffet, hotel facilities but most of our location which gave you a good view of a pretty valley. Thank you for... More 

Chicago, Illinois
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is situated at the hillside and it has several stories. It has lovely balconies and terraces from which you can admire the beautiful plants and a pool. The stream runs along one side of the hotel. The restaurant is very nice, with a great staff, nice selection of buffet items and live music and night. The views of... More 

Was this review helpful? Yes 1
serene garden k, Guest Relations Manager at Serene Garden Hotel, responded to this review

Guest satisfaction is our number one goal and there is nothing better than achieving that! Thank you for your most kind review on Trip advisor and particularly for praising efforts of our staff at the restaurant. Thank you for complementing our buffet items, hotel facilities but most of our location which has a beautiful view . We express our gratitude... More 

Colombo, Sri Lanka
1 review
4 of 5 stars Reviewed June 11, 2015

The stay at the hotel, really made me feel comfortable & a back home feeling because the hotel staff was very Pleasent and Friendly and the service was quick and efficient. Good rooms with the "Kandy Lake" View and the "Temple of Tooth" view Which you would love to see every morning. The food was good and the Restaurant too... More 

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serene garden k, Guest Relations Manager at Serene Garden Hotel, responded to this review

Many thanks on your great review. We are thrilled your stay with us was enjoyable.. Thank you for your compliments on our staff, rooms and other facilities. This kind of feedback is most valuable to us. Thank you for choosing serene Garden We hope to see you back soon. More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel is great if you want to be on the hillside overlooking Kandy - just a short ride to the town . We stayed 3 nights at half board and thought it was great value . Great buffet dinners and breakfasts . The staff are wonderful as they are extremely helpful and cheerful. Yes the rooms may be dated... More 

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serene garden k, Guest Relations Manager at Serene Garden Hotel, responded to this review

Many thanks on your great review. Thank you for your compliments on our food, variety, pool, balcony view, garden, staff and other facilities. It is very important for us to know that our rooms are comfortable and that our guests can get a good night’s sleep. Thank you for choosing serene garden hotel and if you decide to come back... More 

Colombo
Level Contributor
139 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed May 7, 2015

40 roomed hotel in Kandy could be reach easily if you take the route leading to Mahamaya College. Tim Tim from town will cost $1.5 per way, Parking is a problem only 3-4 cars on front, small reception area with lobby seating for 4, one staircase down some more lobby seating, 700 series rooms no lift, some 800 rooms have... More 

Was this review helpful? Yes 2
serene garden k, Guest Relations Manager at Serene Garden Hotel, responded to this review

Greetings from serene garden hotel and thank you on your encouraging and supportive review! It is great to read of your experience during your stay with us and we will try and improve on a few points you have raised on which we can do better. We are so pleased we were able to make your stay a memorable success.... More 

Northampton, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 3, 2015

Arrived late and left early but had time to try both dinner and breakfast which were both very tasty. It was nice to have a decent buffet with decent local and western food. The room was small but at least had a cot.

Was this review helpful? Yes
serene garden k, Guest Relations Manager at Serene Garden Hotel, responded to this review

Thank you for your most kind review on Trip advisor and particularly for complementing our local and western food, we hope to provide you with a spacious room next time if you visit us. We are happy that you enjoyed a comfortable stay and looking forward to having you again as a guest in our hotel. More 

Frodsham, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 8, 2015

The hotel is a bit out of town but that is not a problem as a tuk tuk costs 250 rupees (£1.30) to the centre. The room was clean but the shower leaked creating a pool around the toilet. Tv did not work either. The family room was a good size and came with a large balcony. We ate dinner... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 7, 2015 via mobile

Stayed here last minute and we were very disappointed. Our room was charged at.$165. For this we got a small room, very noisy as directly below dining room. Water out of tap was brown and bathroom smelt like sewage. The fan was falling out of ceiling and we were also.missing a ceiling light so had live wires dangling out. When... More 

Was this review helpful? Yes 2

Travelers are raving about these Kandy hotels

Pune, India
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed March 5, 2015

We found serene since nothing else was available at the last minute. It is however a nice hotel at the top of a hill. The rooms are small but cosy & clean. We had our christmas dinner here and it was nice. You cant go walking to the lake and need a car to go anywhere, otherwise its a nice... More 

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