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All 47 Kandy hotels

Tourmaline Hotel

3.0 of 5 Hotel   |   | Aniwatte, Kandy, Sri Lanka
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79%
Ranked #14 of 47 hotels in Kandy
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Sumit M
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  • Reviews (143)
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143 people have reviewed this hotel

Traveler rating
    49
    65
    23
    5
    1
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33
79
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Tourmaline Hotel is a bit pricy for the facilities it offers. The Hotel is a bit difficult to locate as there are no signboards on the way. The Rooms are quiet spacious. We faced problem of not getting Hot Water for Bathing. Its an average property to stay. The Breakfast is very limited for Vegetarians. The Breakfast Area is not... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your time in reviewing us. We note that your stay with us has not been to your expectation eventhough you enjoyed some memorable moments. We have taken due note of your observations and thank you for bringing them up to our attention.we do hope you would give us another opportunity to indulge you in our... More

Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all - the "Welcome" was great. Friendly staff who creates a nice atmosphere. The rooms are spacious and bathroom okay. This hotel can be the right one if (1) You want to be in a quiet place, far from city center on a hill-top. Ideally you come with your own car. There is shuttle service arranged at certain... More

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Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your time in reviewing The Tourmaline Kandy. We are pleased to learn that you had a relaxing stay with us specially enjoying our personalized services & the facilities on offer. We have taken due note of your observations and we appreciate your bringing them up to our attention. Thank you for your patronage and we... More

1 review
4 of 5 stars Reviewed 1 week ago

Exceptionally clean hotel with friendly, calm and helpful staff. Wonderful welcome - if not a little 'staged'. Somewhat further away from station than advertised but worth it when you get to the top of the hill. Pool and outside sitting area a bit removed.

Review collected in partnership with this hotel

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Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for reviewing The Tourmaline kandy and for your recommendation. We appreciate your feedback and look forward to welcome you again, if you do visit Sri Lanka in the future. More

Kuala Lumpur
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We had initially been reluctant to stay at this hotel which had been recommended by our tour agent as we wanted somewhere in the city centre. However we were pleasantly surprised at the personal service accorded throughout our short stay. Right from the wonderful reception to the excellent dinner and breakfast service. Wonderful ambience created and truly attentive service. Rooms... More

Was this review helpful? Yes
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for staying at The Tourmaline and for your kind review. We are very pleased to note that you felt welcome and enjoyed our hospitality and thank you for your feedback as well as your recommendation. It would be our pleasure to welcome you again, if you do visit Sri Lanka in the future to indulge in... More

Petaling Jaya, Wilayah Persekutuan, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was raining when we arrived at the hotel. Staff was there to help us light up some candles as a form of welcome (Ayubowan). Tea were served thereafter. Staff were friendly and approachable. Room was huge, clean and comfortable. When we got into our room, the room service boy came with a fruit platter and chocolates. He made sure... More

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Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your kind review. We are happy that you had an overall memorable stay at The Tourmaline enjoying excellent service,food choices and facilities. Having indulged in our warm hospitality, we hope your next stay in Kandy would be at our hotel. Thank you for your valued patronage. More

Wellington, New Zealand
1 review
4 of 5 stars Reviewed July 27, 2014

Was impressed with the Hotel. It is small compared to many other, and that made our stay feel more personalized, the Staff were friendly, loved the reception on arrival, you have to light some candles and are given a lovely cup of tea while your paper work gets sorted. The room was exceptionally big, fantastic views. Hotel was fairly new... More

Review collected in partnership with this hotel

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Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for the positive feedback of your stay at The Tourmaline. We are delighted that you & your family had a total indulgence of our facilities and loved our property while been served to you in a personalized way. Your recommendation of the hotel and its conveniences will assist other travelers to find the right place to... More

Japan
Contributor
15 reviews 15 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 26, 2014

There must have some miscommunication between hotel and travel agent. Trouble itself was resolved but the attitude of hotel staff was not good. Some hotel staffs irritated to me with angry face. They just say "Your plan doesn't include dinner ". I asked to check plan to travel agent but they refused to check and stick to voucher. Then they... More

Was this review helpful? Yes
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your review of The Tourmaline. I am sorry that you did not have a good experience and we do apologize for the disappointment and inconvenience caused to you. We will be investigating into the service issues and take the necessary corrective action to prevent a recurrence. More

Calicut, India
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 23, 2014

This seems to be a fairly well managed hotel. We got there and were offered a welcome tea as they handled the registration formalities. The room was well appointed, clean and well maintained. We did get a waft of the mosquito spray as we entered the room. They gave us a fruit plate that was good. The view of the... More

Was this review helpful? Yes
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your kind review of The Tourmaline. We are glad that you & your family enjoyed your stay and our hospitality. We appreciate your feedback on our services and facilities and also have noted your observations. We look forward to welcoming you on your next visit to Sri Lanka. More

Invergowrie, Dundee
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 22, 2014

We arrived at the Tourmaline Hotel after a long and winding journey from Nuwara Eliya, and were warmly greeted with a welcoming ceremony and a cup of refreshing tea. Our room was spacious with everything we could have wanted including two suitcase racks - the first time I have ever encountered this!! The dining room was light and airy with... More

Was this review helpful? Yes
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your great five-star review. We are delighted that you had a memorable stay at The Tourmaline enjoying true hospitality, authentic cuisine,amazing views from anywhere from are boundaries and other facilities on offer. It is encouraging to learn that you opt to stay at The Tourmaline to other accommodation in Kandy. Thank you for your valued... More

Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed July 21, 2014

Everything about this hotel was first class...location,service, friendly and attentive staff, food was excellent.We thoroughly enjoyed our time at the Tourmaline. It also shares an outdoor pool with the Topaz hotel which is a real bonus for A city hotel. Take tuk tuk down to the market and lake side...fab!

Review collected in partnership with this hotel

Was this review helpful? Yes
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your great review. We are glad that you had a pleasant stay at the Tourmaline enjoying sumptuous food and the pool surrounding. We do appreciate your kind sentiments expressed in simple words regarding our staff personalized service,friendliness and the location etc. Thank you for your patronage and we hope to see you again soon. More

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Additional Information about Tourmaline Hotel

Address: | Aniwatte, Kandy, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tourmaline Hotel 3*
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75 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#5 Spa Hotel in Kandy #8 Family Hotel in Kandy #12 Romantic Hotel in Kandy
Hotel Class
Official Description (provided by the hotel)
Refurbish in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the Hotel is ideal for both the business as well as leisure traveler.The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more   less 
Number of rooms
24

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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