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Citrus Hikkaduwa

Hotel website
400 Galle Road, Hikkaduwa 80240, Sri Lanka
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1 room 1 guest
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Citrus Hikkaduwa
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420 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Colombo, Sri Lanka
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

The whole experience was a big No! No!. Stayed with family and friends. Rooms looked uncleaned including the bathroom. Very old equipment. As we entered the room smelled really, really bad. Food was not so good too. Unfriendly restaurant staff or may be they are inexperienced. Pool looked yuk too. True we stayed on a discounted rate, but who isnt... More 

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Ni M, Thank you for your review of Citrus Hikkaduwa. We are truly disappointed that we have not been able to impress you during your stay with us, and have failed to give you the unique experience we are known for. We will however take serious note of all your comments and will make every effort to improve where... More 

Colombo, Sri Lanka
1 review
5 of 5 stars Reviewed yesterday NEW

We were there for 5 days & everything was great. From the time we checked in & till we left our holiday was very nice. All the staff was very helpful. Food was great with lot of variety. Rooms were good. Kids spent lot of time in the pool & they had a lovely time. Will go to citrus Hikkaduwa... More 

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Priyantha G, Thank you for your review on Citrus Hikkaduwa, we were glad to have served you and your family. It is good to note that you experienced the Citrus magic whilst with us. But what is great is that you will be coming back to visit us again. We hope we see you again soon. Best regards, On... More 

Amherst, New York
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Nice hotel with an even beautiful and a large beach front. Rooms are very beautiful with friendly staff and excellent food. They have a huge and a very beautiful beach front and probably one the longest in Sri Lanka and a lot of privacy too. Definitely recommended!

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear JohnPolo92, Thank you for choosing Citrus Hikkaduwa and for your wonderful review on our hotel. It was an absolute pleasure having you with us. We love that you enjoyed our best feature - the beachfront. It is indeed amazing to relax and unwind on the beach and then take a dip in our nice pool, maybe even indulge in... More 

kurunegala
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Have visited Citrus last week and enjoyed the hospitality offered by the management and the staff. Rooms very nice clean and comfortable. Food -really enjoyed all 3 meals-delicious. service is fantastic and attentive. if anyone looking for value for money its citrus Hikka

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Dhammike, Thank you so much for a brilliant review! You have mentioned all our key attributes to the point! It truly feels great to be appreciated by our loyal guests. We are very happy to have given you and your family a wonderful stay whilst with us, and to have been able to make it memorable and unique. What... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff were very friendly and helpful, Buffett breakfast was lots of choice. Rooms clean but a little run down. Location was great, pool on beachfront but has a red flag so no swimming. Please be aware when booking there is service charges, vat and NBC tax

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Lynne M, Warm greetings from Citrus Hikkaduwa! Thank you for choosing our hotel for your stay and for the time taken to review our hotel here on Trip Advisor. It has been an absolute pleasure to have you with us and we are glad that our service standards were up to your expectations. I must mention that the applicable... More 

Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Knowing that Sri-Lanka isn't at the same standard as the western world when it comes to hotels and catering I was anxious about our 3 night stay here prior to going. On arrival you literally get out of the car and the view hits you, looking straight at the bool and ocean (beautiful), the food is up there with the... More 

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Declanf04, A wonderful review and definitely seems like a wonderful stay too. It is our pleasure to be at your service. Sri Lankan hospitality is like no other and you have certainly experienced the best of it at Citrus Hikkaduwa. Thank you so much for all your kind comments which we really enjoyed reading. More than anything else, it... More 

Peterborough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was on holiday in Marawila in july and its always been in our thoughts if anybody survived the tragedy that hit Sri Lanka espcially Hikkaduwa. So we set of to try an locate former site, and to our amazement the Citrus has been built on the former site i went in to the reception and was welcomed by the... More 

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Dangerous Dave49, Greetings from Hikkaduwa! It pleased me tremendously to read your review. Ofcourse, the devastation that hit our beautiful island in 2004 cannot be forgotten. Yet, we mustered up all our courage to overcome the fear and sadness that was left behind after the tsunami and built our island back to its remarkable beauty. Thank you for taking... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

i went to Citrus hotel with a bunch of friends to celebrate my birthday. beeing a frequent traveller to sri lanka but i never came accross more friendly and attending staff before.the rooms were located on the 4th.floor,all clean,well equiped and maintained with a beautyfull ocean view.the breakfast spread was awesome with continental and sri lankan style food as well.the... More 

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Gianni M, Greetings from sunny Hikkaduwa! It is wonderful to note that you enjoyed your stay at Citrus Hikkaduwa, especially since it was your special day. It was our pleasure to have served you and made every little detail of your stay with us so much more enjoyable. Even our chefs pay attention to the likes and dislikes of... More 

dubai
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Hotel is located on the beach and all the rooms have excellent beach view..very friendly and helpful staff and an excellent service..highly recommended for families as well as solo tourists..ideally located with all the amenities easily accessible

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear Dubai Deepaksoni, We really enjoyed reading your wonderful comments about Citrus Hikkaduwa and a big thank you from our entire team for taking the time to share your Citrus experience on Trip Advisor. We loved having you with us, and there is nothing more motivating than knowing that we have been successful in giving you an exceptional stay at... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

When i went to bed at 11.30 One step called my room lately Then im so surprised by her call But she did not apologize me She is so rude I woke up night i cant sleep more.. I cant give one star this hotel Step is not kind and nice There is so many ppl in hotel And they... More 

Was this review helpful? Yes
Citrus_Leisure, Public Relations Manager at Citrus Hikkaduwa, responded to this review

Dear 은송 윤, We greatly appreciate your feedback of our hotel on Trip Advisor. We are very concerned about your comment, which we have addressed with the respective divisions, and we can assure you that we are taking these matters seriously and have already taken steps to rectify them so that incidents like this are not repeated in future. We... More 

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