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Citrus Hikkaduwa

Hotel website
400 Galle Road, Hikkaduwa 80240, Sri Lanka (Formerly Amaya Reef)
Best prices for: 1 room 1 guest
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Citrus Hikkaduwa
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Citrus Hikkaduwa
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373 reviews from our community

Traveler rating
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    76
    32
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Munich, Germany
Top Contributor
67 reviews 67 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have been there only for a week end in Mai 2015 , we reserved a de luxe room , and we were surprised from the big room with balcon and wonderfull see view . Clean and not expansive . The pool is not the best . Near the Hotel a lot of Souvenirs Shops and Restaurants. The Spa is... More 

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Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, We are delighted to receive your feedback of your stay with us at Citrus Hikkaduwa. Moreover, we are pleased to note that you have been satisfied with regards to the variety of food available, cleanliness of the property and the luxurious service offered to you at our spa. The areas for improvement have been well noted and we... More 

Dubai, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

some of the other hotels in the area are claiming that their service is not at 100% due to it being off season... However the restaurant in this hotel are not letting any off season affect them ... We were back in this area for a second visit, the last one in march/april this year...we went to this restaurant in... More 

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Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, Thank you for the review of your recent stay with us. Citrus Hikkaduwa is a fairly priced three star accommodation provider aiming to provide the best of the Citrus hospitality to all our guests. We are glad to note that we were able to meet your expectations in terms of the standard of cuisines, including the quality and... More 

Colombo, Sri Lanka
Contributor
20 reviews 20 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is kept clean and even the rooms were cleaned regularly. The buffets had a good range of food items although it would have been good if more fresh juice was offered for breakfast than cordials. Beautiful view of the sea. Visited the Turtle Hatchery & a quaint temple while staying at the hotel. The Tsunami museum is also... More 

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Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, Thank you for taking you time to review your stay with us. We are pleased to note that your overall experience with us has been satisfactory. The highlighted areas for improvement are well noted and we will strive to improve to provide the best service and enhance the overall experience for our guests. We hope to welcome you... More 

Male
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I travelled with 2 friends to Hikkaduwa for 3 nights in May 2015. We booked with Booking.com, which showed some beautiful pictures of this apparently 4 star property - balcony in every room, a/c, wifi in the rooms, great breakfast, friendly staff. I started to feel a little unhappy upon first emailing the property to find out a few more... More 

Was this review helpful? Yes 3
Colombo, Sri Lanka
Top Contributor
83 reviews 83 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The first impression is that it is a deserted property. there is no one to welcome you or direct you to the single desk reception that is very well hidden behind many columns way onto the left. The two people there are far too busy to worry about guests and the guest has to wait patiently. The rooms are bad... More 

Was this review helpful? Yes 3

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Canvey Island, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we arrived at the citrus at 12.00 and we were informed our all inclusive package did not start until 14.00,and the room was not ready until 14.00 but the excellent Mercury Holidays Rerp has sorted this problem so future guests will not have to pay for drinks etc if they arrive a bit early. the rooms are kept really clean... More 

Was this review helpful? Yes 1
Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, Thank you for the comprehensive feedback of your recent stay with us. We are grateful for you for highlighting areas that require improvement, in your view that would add up to the overall guest experience. We shall look into these areas and address them immediately. We have noted your commendations of the excellent service of our staff and... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a 3 night stay at this hotel with a friend during a 2 week trip of Sri Lanka. The staff are very friendly, helpful and welcoming. The hotel is beautiful with spacious rooms and stunning sea views from the balcony. The food was divine. I could not fault this place. I was feeling unwell for a day or... More 

Was this review helpful? Yes 2
Whangarei, Northland, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a good hotel. Minor criticisms would be the layout - if you are on one of the upper floors, it is a long walk along a very narrow balcony to get to your room, several times a day, and road noise is a slight problem. Rooms are a little dated but comfortable. The food was very good.

Was this review helpful? Yes 3
Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, Thank you for the review of your stay with us at Citrus Hikkaduwa. We are pleased to note that your overall experience with us has been satisfactory. The highlighted areas for improvement are well noted and we will strive to improve to provide the best service and experience for our guests. Best Wishes, More 

Colombo, Sri Lanka
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2015

The overall ambiance of the hotel is nice. The rooms need serious attention including the door to the balcony. The toilet lighting is very poor and no lights in the shower area. There is no shower cubicle in the shower area hence the toilet floor is wet all times. (Room no. 512) The house keeping staff are making a great... More 

Was this review helpful? Yes 2
Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, Thank you for taking time to review your stay with us. We do apologise for any inconveniences caused during your stay, The areas you have highlighted have already been reviewed and rectified. Thank you again and we hope to welcome you again soon. Best Wishes, More 

Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 20, 2015

Pros :It was a pleasant stay for my family for four days. Very noticeable is the friendly and efficient staff that makes you feel at home. Special mention of the Security Guard at the parking area who followed up on a promise to get a better parking location which was a first for us. A great variety of food with... More 

Was this review helpful? Yes
Citrus_Leisure, General Manager at Citrus Hikkaduwa, responded to this review

Dear Guest, Thank you for taking time to review your stay with us at Citrus Hikkaduwa. We are truly humbled by your commendations of our staff members. They are our biggest asset providing the best of hospitality to all our guests. We note with thanks the areas you have highlighted for improvement. We ensure our fullest attention to provide the... More 

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