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Heritance Kandalama Hotel

4.5 of 5
PO Box 11, Dambulla, Sri Lanka
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Heritance Kandalama Hotel
Ranked #1 of 8 hotels in Dambulla
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1,024 reviews from our community

Traveler rating
    647
    253
    80
    28
    16
See reviews for
Families
234
 
Couples
524
 
Solo
26
 
Business
19
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ban Amphour
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 16, 2013 NEW

It is impossible to find anything to criticize with this property. Every detail is attended to, there is absolutely no sign of deferred maintenance, every meal was superb and the service level exceptional. This hotel is the prime example that hotels can be managed at a very high level of excellence. All of this due to the competence of the... More

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Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 18, 2013

Thank you very much for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments are very much appreciated while looking forward to welcoming you back at Heritance Kandalama. More

malaysia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 16, 2013 NEW

this is one of the lovely building design by Geoffrey Bawa. the strong contextual integrated with the architecture is perfectly done. the lush greenery give you a calm and relaxing mode. I believe everyone will be enjoyed staying there or visit there.

Was this review helpful? Yes
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 18, 2013

Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments are highly appreciated while looking forward to welcoming you back at Heritance Kandalama. More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

Met our expectations after reading other reviews. Great place to relax and watch birds and wildlife. Architecture is stunning and worth spending whole time in the hotel to appreciate it. Food rather disappointing, though buffet is reasonable value. Very remote, so 2 or 3 nights would be maximum for us - even if money no object.

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Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 13, 2013

Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments are highly appreciated while looking forward to welcoming you back at Heritance Kandalama. More

Abu Dhabi, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 11, 2013

I can see what this hotel wishes to achieve however they just don't quite manage it. Being charged a premium price for a fairly average experience is always disappointing. We had a lovely greeting and check in - then the girl that showed us to our room was obviously about to go off duty and was surly. I requested a... More

Was this review helpful? Yes 2
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 13, 2013

Thank you for staying with us and sincerely regret we did not meet up to your expectations on this ocassion. Your comments are highly appreciated for further improvement while hoping you would give us yet another opportunity to ensure you take away pleasant memories of Heritance Kandalama. More

Bangalore, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2013 via mobile

I was always taken aback by seeing the pictures of this hotel which looked like a lost Sigaria civilisation from 500AD , with vegetation running over the whole building which is best experienced by visiting it.Having determined to make this hotel as a base to explore our visit to srilanka's central areas called cultural triangle especially the imposing Sigria rock... More

Was this review helpful? Yes 1
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 13, 2013

Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments are very much appreciated while looking forward to welcoming you back at Heritance Kandalama. More

Surrey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 10, 2013

This hotel was recommended to us by a friend who stayed here a few years ago. As soon as they told us about it we wanted to go so when we booked our honeymoon to Sri Lanka last year we made sure we included a two night stay here. We weren't disappointed. This hotel is absolutely stunning, camouflaged in to... More

Was this review helpful? Yes
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 13, 2013

Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments are highly valued while looking forward to welcoming you back at Heritance Kandalama. More

Antwerp, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2013

This hotel is located on a hillside, just near the lake with view on lions rock. Food is amazing, staff is very friendly, excellent gym, service is great, 3swimming pools. When you wake up, monkeys are hanging in front of the balcony, just lovely

Was this review helpful? Yes 2
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 13, 2013

Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments are highli appreciated while looking forward to welcoming you back at Heritance Kandalama. More

Los Angeles, California
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 9, 2013

We absolutely loved our stay here! Beautiful hotel with incredible views and amazing architecture. We loved the giant bathtub and the buffet is incredible! We were upgraded to a suite and loved the room!

Was this review helpful? Yes 1
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 10, 2013

Thank you for staying with us and glad you enjoyed the experience being one with nature.Your kind sentiments are highly valued while looking forward to welcoming you back at Heritance Kandalama. More

Glasgow, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 9, 2013

Stayed for 3 nights as part of a Sri Lankan tour--and whilst it was decent enough, it was the worst of the five hotels we stayed in during our trip. The location is superb, with amazing views over the lake. The infinity pool is fantastically-located in the complex and is the perfect place for a dip. Both the other pools... More

Was this review helpful? Yes 1
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 10, 2013

Thank you very much for staying with us and sincerely regret that we could not live up to your expectations on this occasion. Your comments are highly appreciated while hoping you would give us yet another opportunity to make your stay a truly memorable one. More

Kalutara, Sri Lanka
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

From the moment we entered the grounds to when we left the staff could not do enough to make our stay relaxing and enjoyable.it is in the middle of the jungle with view to a big lake. in the bathroom we had a huge whirpool with a big glasfront.The hotel is surrounded by greenery and amidst serene nature. Service was... More

Was this review helpful? Yes 1
Heritance K, Executive General Manager at Heritance Kandalama Hotel, responded to this review
May 10, 2013

Thank you for staying with us and glad you enjoyed the experience. Your kind sentiments are much valued while looking forward to welcoming you back at Heritance Kandalama. More

Cinnamon Lodge Habarana
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Hotel Summarization (Beta)

What travelers say

  • Sri Lanka(62)
  • Infinity pool(49)
  • Very good(15)
  • Cultural Triangle(10)
  • Balcony door(8)
  • Half board(7)
  • Buffet style(6)
  • Travel agent(4)
  • First nights(4)
  • Staff were friendly(4)

Additional Information about Heritance Kandalama Hotel

Address: PO Box 11, Dambulla, Sri Lanka
Phone Number:
Region: Sri Lanka > Central Province > Matale District > Dambulla
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotels in Dambulla
#1 Romantic Hotels in Dambulla
#1 Family Hotels in Dambulla
Price Range: $$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Also Known As:
Kandalama Hotel
Kandalama
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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Heritance Kandalama Hotel
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