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Heritance Kandalama

4.5 of 5 PO Box 11, Dambulla, Sri Lanka
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Heritance Kandalama
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Heritance Kandalama
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1,790 reviews from our community

Traveler rating
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    442
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
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Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel situated on a cliff, affording beautiful views of greenery all around, and the beautiful kandalama tank (reservoir). Food was outstanding every meal throughout our trip (3 nights) and was not quite different from one meal to another. The hotel is beautiful if a little old fashioned and the fact that the hotel is over 1km long meant a... More

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Kent
Top Contributor
51 reviews 51 reviews
24 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It is hard to say (or be unable!) to say more than several of these reviews. Nothing can prepare you for the view from this hotel, a hotel that has been built into the amazing environment and not the other way round. The way the mountains, nature and caverns are, quite literally, a part of the building is an architectural... More

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Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

this area in Sri Lanka has fantastic temples and historic palaces to look at, and this is the greatest location to spend a few days. You really are in a jungle, monkeys watch your every move, and the evenings are full of bats flying the corridors helping to keep the number of bugs down. We were amazed at the clever... More

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Top Contributor
60 reviews 60 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very difficult to write a review for this hotel because there are not too many superlatives in the dictionary to describe it. Built into the side of the mountain with a design that I have never seen the likes of in my travels anywhere in the world .. walking to Reception is like entering a cave (literally) ..fantastic pool and... More

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Heritance K, General Manager at Heritance Kandalama, responded to this review

Thank you very much for giving us the opportunity to serve you and glad you enjoyed the experience. Looking forward to having you stay with us again in the near future. All Best Wishes. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is a great hotel from the moment you arrive at this hotel the staff are very helpful. the entrance foyer it self is a great design,the service levels were one of the best i have had . the food buffet style,the variety of food was the best i must say i have not had a bigger spread before at... More

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Heritance K, General Manager at Heritance Kandalama, responded to this review

It was our pleasure to have had the opportunity to welcome you at Heritance Kandalama, it was truly a pleasure to serve you. We are delighted that you chose to stay with us and trust that you had a memorable holiday. We hope that the accommodation and service were to your liking, as complete satisfaction is our goal at Heritance... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

It was a relaxing short stay. Everything is excellent except for the staff who took us to a wrong room (we booked for a luxurious double but he took us to a standard twin), and did not even apologise and appeared to be annoyed when we pointed that out to him. The restaurants are up to the standard of a... More

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Bangalore, India
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were here from November 10 to November 12, 2014. This is a Fantastic Property and equally good Staff in all departments. All Rooms face either the Lake or the Forest and the Bathrooms are something you cherish. It is open to the forest. The overall maintenance of the Hotel is good and the Food choice at the Restaurant is... More

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Heritance K, General Manager at Heritance Kandalama, responded to this review

Thank you very much for staying with us and glad that you enjoyed the experience of being one with nature. Your kind sentiments are highly appreciated and looking forward to welcome you back at Heritance Kandalama. More

Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We really enjoyed our stay here though it was an absolute rush with the sightseeing on the itinerary. The buffet was the most extensive spread we had on tour. The property is looking shabby in comparison to the days of glory. But the food is definitely a highlight. They need to keep up the standards though. The Six Senses Spa... More

Was this review helpful? Yes 2
Heritance K, General Manager at Heritance Kandalama, responded to this review

Thank you for staying with us in spite of the time limitations. We repeat, our forte is our food as we have learned that know that . And our priority is environment we live in ! However, we thank you for the observations made on the wall and shall be doing everything possible to maintain the highest standards. We are... More

1 review
5 of 5 stars Reviewed 1 week ago

Was there for our honeymoon last August and loved everything about this hotel. Great welcome by the front desk staff. Thank you Roshan for the upgrade. Buffet was just awesome, restaurant staff were so friendly. So many things to do there and will definitely come back.

Was this review helpful? Yes
Heritance K, General Manager at Heritance Kandalama, responded to this review

Thank you very much for staying with us and glad that you enjoyed the experience of being one with nature. Your kind sentiments are highly appreciated and looking forward to welcome you back at Heritance Kandalama. More

Canberra, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I went there with my partner and this place is awesome. Hotel is amazing, excellent service and staff. The buffet was 5 star. We booked horse riding and bicycles from the tour desk and it was great fun.

Was this review helpful? Yes
Heritance K, General Manager at Heritance Kandalama, responded to this review

It was our pleasure to have had the opportunity to welcome you at Heritance Kandalama, it was truly a pleasure to serve you. We are delighted that you chose to stay with us and trust that you had a memorable holiday. We hope that the accommodation and service were to your liking, as complete satisfaction is our goal at Heritance... More

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Hotel Summarization (Beta)

What travelers say

  • Sri Lanka(34)
  • Infinity pool(30)
  • Very good(11)
  • Cultural Triangle(5)
  • Balcony door(5)
  • Luxury room(3)
  • Buffet style(3)

Additional Information about Heritance Kandalama

Address: PO Box 11, Dambulla, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Dambulla
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritance Kandalama 4.5*
Number of rooms: 152
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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