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Hotel Las Dunas

#3 of 21 Hotels in Ica
Certificate of Excellence
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Av. La Angostura 400, Ica, Peru
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Hotel Las Dunas
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Hotel Las Dunas
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465 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint-Pierre-la-Mer, France
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 18, 2015

This is a fine hotel if you want to spent a week at the pool and just relax during the day and eat and dance in the evening. It is quit a distance away from city of Ica and there are no other restaurant within walking distance. There are poolactivities during the day and it is called Las Dunas, because... More 

Was this review helpful? Yes
vastus73, Manager at Hotel Las Dunas, responded to this review

Dear guest: We would like to express to you our thankfulness for choosing our hotel as your holiday´s destination. We all feel much honored that you took part of your time to post a review about your positive expirience in our property. We are deeply thanful for your comments; they make us encourage to make improvements in order to satisfy... More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2015

I usually write about things I liked a lot and want other people to experience in a similar way, or something that I think is just not right or unfair. This case is the first case and with a very big smile :). I went with my family (parents, sister, brother-in-law and my nephew, 3 years old) and we enjoyed... More 

Was this review helpful? Yes 1
vastus73, Manager at Hotel Las Dunas, responded to this review

Dear Guest: Thank you for sharing your comments throught the Tripadvisor. It is glad to now that you had a great vacation in our hotel. We worked so hard to offer you a great New year´s eve and we are glad to know that you enjoy all our details. Our hotel is basically planned to give a lot of fun... More 

1 review
3 of 5 stars Reviewed November 30, 2014

It was a family trip to rest a little bit but what we found there was terrible. Nobody told us that 2 15-yearold classes of two different schools were there to spend the weekend. So it was literally crazy to be there with all the kids screaming out loud and even in the dinner because there is this show they... More 

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vastus73, Manager at Hotel Las Dunas, responded to this review

Dear Guest: Thank you for sharing your comments througth the Tripadvisor. We regret not being able to meet your expectations. Indeed we have seasons in wich we receive family school promotions. Please accept our appologies for failling to tell you at time. Sincerely, Ugo Gherardi Gerente Residente HOTEL LAS DUNAS More 

Rome, Italy
Top Contributor
58 reviews 58 reviews
45 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 28, 2014

After 10 years I was back at the Las Dunas hotel. Services was great, waiters and staff are very friendly and available at all times. The only issue might be that rooms are tired, bed is very hard and tv is limited. Pools are very nice and the restaurant lacks variety though the very little offers are reasonable for peruvian... More 

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vastus73, Manager at Hotel Las Dunas, responded to this review

Dear guest: We appreciate you taking the time to share information regarding your recent stay with us, as all feedback helps us to ensure that your future experiencie with us are special. We also take note of its asessments relating to facilities and meals. We hope to have the opportunity to welcome you again in the near future. Kind regards,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

Last week I have a lunch with my business partner and we decided to go to the hotel bar , I was surprise with the excellent service by the workers there always smiling , interactive . I work in a 5 star five diamond hotel in Colorado Springs , the Broadmoor hotel and the people that work at the bar... More 

Was this review helpful? Yes 1
vastus73, Manager at Hotel Las Dunas, responded to this review
Google Translation

Estimado huésped: Muchas gracias por su detallado comentario de nuestro servicio en el bar, nos alegra saber que estamos haciendo... More 

Santa Clara, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 6, 2014

They didn't honor the price I reserved the room for; the receptionist at the front desk was cold, and just nasty and they had the smallest beds ever. Nice place, but the drinks and food on-site are way over priced. Numerous Wi-Fi hotspots around the complex, but they were all too slow to connect to. I would never stay there... More 

Was this review helpful? Yes 1
vastus73, Manager at Hotel Las Dunas, responded to this review

Dear guest: Thanks for your comments. We are concerned that your experience with us was not positive as our team shares the same purpose: to achieve your complete satisfaction. On the other hand it is importante to clarify for other users models the situation mentioned. The law of Perú (Legislative Decree 919) indicates that the service qualifies as exports are... More 

Lima, Peru
1 review
4 of 5 stars Reviewed October 20, 2014

My wife and I recently brought our two small children (three and two years old) to Hotel las Dunas. This is an unabashed kid oriented resort. The pools were outstanding; particularly the newly built water park. It was shallow enough for our little one, but equipped with two water slides and a number of water related games (e.g. streaming water... More 

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vastus73, Manager at Hotel Las Dunas, responded to this review

Dear guest, We would like to thank you for taking the time to write your comments about your experience at Las Dunas Hotel. We really appreciate your constructive review because it helps us to improve the quality of our services. Regarding the food, we would like to inform you that our Executive Chef and his team of cooks are continuously... More 

New York City, New York
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2014

Four of us stayed at Las Dunas for 3 days at the end of September. The resort is beautiful and has everything you need, pool, gym, spa, dining and entertainment (alpacas walking around, horse back rides, bike rentals, and their own sand dune with board rentals). The main pool had a slide that looked like fun, but the water was... More 

Was this review helpful? Yes 3
vastus73, Manager at Hotel Las Dunas, responded to this review

Dear guest: Thank you very much for taking the time to share your vacation experience with us. It is an honor to hear that you had a great vacation. It motivates us to continue improving Thnaks again for gigiving us your feedback We hope to have the opportunity to welcome you back soon. Best regards, Ugo Gherardi Resident Manager HOTEL... More 

Rio de Janeiro, RJ
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 4, 2014

I have booked one night at las dunas after I saw a recommendation on a guide that stated they had a private flight landing area to see the Nazca Lines. The hotel itself is nice.... however: 1) TERRIBLE COMMUNICATION if you send them email trough their form on their site they do not answer. After reserving, I have tried tens... More 

Was this review helpful? Yes 2
vastus73, Manager at Hotel Las Dunas, responded to this review

Dear Guest: Thank you for let us know your opinion of our hotel through the Trip Advisor. We are very concerned about our partners services and we want to let you know that we are taking drastric measures to prevent this inconveniences to happen again. We are working with BUGANVILLA TOURS, SANDTOURS and CRUZ DEL SUR to improve their services... More 

Los Angeles, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 2, 2014

This hotel has a lot to offer for anyone wanting a nice getaway. You could feasibly just stay on the property for your entire stay if you wanted. There are plenty of restaurants and bars, swimming pools, activities such as horseback riding, sand dune buggy rides, a spa, gym, and probably more that I am not even aware of. The... More 

Was this review helpful? Yes 1
vastus73, Manager at Hotel Las Dunas, responded to this review

Dear guest: Thank you very much for taking the time to share tour comments with us througt Trip Advisor. We are very pleased to learn that you enjoyed our facilities and services in general. We have taken note of tour observations for our continuous improvement. Sincerely, Ugo Gherardi Resident Manager Las Dunas Hotel More 

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