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All 20 Aguas Calientes hotels

SUMAQ Machu Picchu Hotel

4.0 of 5 Hotel   |   Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes Lim18, Peru
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93%
Ranked #1 of 20 hotels in Aguas Calientes
A recent review
5 of 5 stars reviewed 2 days ago
Engineer_Bob Los Angeles, CA
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924 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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English first
Los Angeles, CA
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We (married couple in our early 60s) stayed here for one night during our visit to Machu Picchu. This hotel is located at the edge of town overlooking the Urubamba River, just a short walk from the train station (for arrivals & departures to Cusco and the Sacred Valley) and the shuttle busses that transport you to Machu Picchu. Front... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Not very far (5 minute walk) from the train station, along the bus route to Machu Pucchu, alongside the lovely river. The food was excellent, better than expected. The staff was very helpful. We had two challenges for them, both of which they solved.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, More

Sydney, Australia
Top Contributor
50 reviews 50 reviews
46 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent 1 night here as part of our visit to Machu Picchu. Hotel is very modern & is opposite the River. The porter met our train & took our backpacks back to the hotel whilst we visited Machu Picchu ruins. Check-in later that afternoon was a breeze, the hotel is within walking distance to Aguas Calientes & all the restaurants/shops... More

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E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Really glad to realize that you had a wonderful experience while in our hotel. Thank you for your comments on our food. We are very happy you enjoyed it. Also, we are very proud of our staff, all of them are very friendly and their languages are very good . Thank you again for all your appreciation to us. I... More

Round Lake Beach, Illinois
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

The primary reason behind my rating is for the special arrangement made possible by the Sumaq staff. A birthday cake in the shape of Angel Falls exactly as portrayed in the movie Up was made and delivered to Hiram Bingham train as part of my wife's birthday celebration. Thank you.

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

We are really glad for your experience with us. We do appreciate your review. We did our best to make you feel special for this little present that we hace coordinated weeks ago we are happy that we have exceded your expectations Indeep, really hope that you had a great time with us and do look forward ot hosting you... More

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Our rooms were clean, neat and comfortable. The staff went above and beyond to make sure we were well taken care of and happy. We had dinner at the Sumaq restaurant our waiter Faustino was very knowledgeable, courteous and attentive. It was because, of his excellent service that made our stay complete. We appreciate fine service.

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, More

Boulder, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel had the best food in Machu Picchu with the most attentive staff. It was such a delight to be greeted at the train station and have our luggage taken care of while we explored the quaint town of Machu Picchu Pueblo. We spent the night listening to the sound of the Urubamba River, woke before daybreak, met our... More

Review collected in partnership with this hotel

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Terrie Really glad to realize that you had a wonderful experience while in our hotel. Thank you for your comments on our food. We are very happy you enjoyed it. Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time. Best regards, More

Sugar Land, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here for one night. The rooms were spacious and clean. The restaurant offered an exceedingly broad selection of vegetarian dishes, each of which were delicious. Although the rooms only have heaters (no A.C.), the service was immaculate. In particular, head waiter Guido Valencia went the extra mile in serving us. He even acknowledged my birthday, without our mentioning... More

Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River. We are trained into exceeding each of our guests´ expectations. Indeep, really hope that you had a great time with us and do look forward ot hosting you in... More

Ann Arbor, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We got a Sumaq special package to visit Machu Picchu that included many extras and made the trip very smooth. It all worked out beautifully. The hotel itself was very nice and the food was some of the best we had on our entire 10-day trip. Our package included two nights in a suite with a fireplace, a guided tour... More

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Good morning Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and mention our Sumaq Special package. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, More

Manassas, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

We were part of a group of 18 people. Our travel agents booked this hotel for us. Most of us got rooms facing the river. My usual luck continued as my travel companion and I got a room facing the train tracks. We were going to stay only one night and I have ear plugs so I just let it... More

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel. Thank you for considering SUMAQ with your 5 points. Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious... More

San Jose, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Sumaq Machu Picchu Hotel on June 16, 2014. We arrived in Aguas Calientes on the VistaDome train and a representative from the hotel was there to pick up our luggage and take it to the hotel. We met our guide and were off on the bus to Machu Picchu. After touring the ruins... More

Was this review helpful? Yes 2
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack. We are really glad for your experience with us. We do appreciate your words on your room, we... More

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Additional Information about SUMAQ Machu Picchu Hotel

Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes Lim18, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Reservation Options:
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#1 Spa Hotel in Aguas Calientes #1 Romantic Hotel in Aguas Calientes
Hotel Class
Official Description (provided by the hotel)
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes Train Station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails.•Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru.•Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs.•Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities.•Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
Number of rooms
60

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5 days ago

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