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All 20 Aguas Calientes hotels

SUMAQ Machu Picchu Hotel

4.0 of 5 Hotel   |   Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes Lim18, Peru
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93%
Ranked #1 of 20 hotels in Aguas Calientes
A recent review
5 of 5 stars reviewed yesterday
Helene B Hartsdale, New York, United States
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933 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Hartsdale, New York, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

After a 4 day hike on the Inca Trail - I basically crawled into the Sumaq - staying there may have been one of the BEST decisions I made during my 2 week stay in Peru. I had pre-booked a massage anticipating sore muscles from the hike and tacked on a hydrotherapy session in the hot tub - GORGEOUS. The... More

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1 review
5 of 5 stars Reviewed yesterday NEW

Excellent stay at the hotel. Great service, from the pick up at the train station, great room - spectacular views, amazing food (rival any nice restaurant in NY), polite and courteous staff, very helpful. All in all a great experience. If our travels bring us back here, would look to stay here again. Wish the hotel continued success. Les &... More

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a long train ride from Cusco and a day spent at Machu Picchu SUMAQ was an excellent choice. The rooms were modern, clean and inviting. They offered a great view of the river and the mountainside. The reception staff was very friendly and offered a nice welcome juice. They had arranged for transfers for our luggage from the train... More

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Los Angeles, CA
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We (married couple in our early 60s) stayed here for one night during our visit to Machu Picchu. This hotel is located at the edge of town overlooking the Urubamba River, just a short walk from the train station (for arrivals & departures to Cusco and the Sacred Valley) and the shuttle busses that transport you to Machu Picchu. Front... More

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E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. As you mentioned, We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River. We are trained into exceeding each of our guests´ expectations. Indeep, really hope that you had a great... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Not very far (5 minute walk) from the train station, along the bus route to Machu Pucchu, alongside the lovely river. The food was excellent, better than expected. The staff was very helpful. We had two challenges for them, both of which they solved.

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Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, More

Sydney, Australia
Top Contributor
51 reviews 51 reviews
46 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 1 night here as part of our visit to Machu Picchu. Hotel is very modern & is opposite the River. The porter met our train & took our backpacks back to the hotel whilst we visited Machu Picchu ruins. Check-in later that afternoon was a breeze, the hotel is within walking distance to Aguas Calientes & all the restaurants/shops... More

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E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Really glad to realize that you had a wonderful experience while in our hotel. Thank you for your comments on our food. We are very happy you enjoyed it. Also, we are very proud of our staff, all of them are very friendly and their languages are very good . Thank you again for all your appreciation to us. I... More

Round Lake Beach, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The primary reason behind my rating is for the special arrangement made possible by the Sumaq staff. A birthday cake in the shape of Angel Falls exactly as portrayed in the movie Up was made and delivered to Hiram Bingham train as part of my wife's birthday celebration. Thank you.

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

We are really glad for your experience with us. We do appreciate your review. We did our best to make you feel special for this little present that we hace coordinated weeks ago we are happy that we have exceded your expectations Indeep, really hope that you had a great time with us and do look forward ot hosting you... More

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Our rooms were clean, neat and comfortable. The staff went above and beyond to make sure we were well taken care of and happy. We had dinner at the Sumaq restaurant our waiter Faustino was very knowledgeable, courteous and attentive. It was because, of his excellent service that made our stay complete. We appreciate fine service.

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, More

Boulder, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel had the best food in Machu Picchu with the most attentive staff. It was such a delight to be greeted at the train station and have our luggage taken care of while we explored the quaint town of Machu Picchu Pueblo. We spent the night listening to the sound of the Urubamba River, woke before daybreak, met our... More

Review collected in partnership with this hotel

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Terrie Really glad to realize that you had a wonderful experience while in our hotel. Thank you for your comments on our food. We are very happy you enjoyed it. Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time. Best regards, More

Sugar Land, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night. The rooms were spacious and clean. The restaurant offered an exceedingly broad selection of vegetarian dishes, each of which were delicious. Although the rooms only have heaters (no A.C.), the service was immaculate. In particular, head waiter Guido Valencia went the extra mile in serving us. He even acknowledged my birthday, without our mentioning... More

Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River. We are trained into exceeding each of our guests´ expectations. Indeep, really hope that you had a great time with us and do look forward ot hosting you in... More

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Additional Information about SUMAQ Machu Picchu Hotel

Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes Lim18, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#1 Family Hotel in Aguas Calientes #1 Romantic Hotel in Aguas Calientes #1 Spa Hotel in Aguas Calientes
Hotel Class
Official Description (provided by the hotel)
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes Train Station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails.•Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru.•Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs.•Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities.•Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
Number of rooms
60

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12 days ago

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