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All 20 Aguas Calientes hotels

SUMAQ Machu Picchu Hotel

4.0 of 5 Hotel   |   Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes Lim18, Peru
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Ranked #1 of 20 hotels in Aguas Calientes
A recent review
5 of 5 stars reviewed 2 days ago
lucio_rm Rome, Italy
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968 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Rome, Italy
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fantastic. As we arrived at the station one staff member took our suitcases and carried them to the hotel. As we got it we were offered a welcome drink and another staff member explained us hotel's policy and extras. Few minutes after we were in our room (very nicely furnished, clean and with a beautiful view) a waitress brought us... More

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E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel More

Simi Valley, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel location is excellent , with comfortable rooms. I agree , have the hotel arrange your bus tickets. The dinner and breakfast thats included with your stay is very good . But be aware ask the staff at check in to go over all the services provided, we found out latter that there was additional services that would have... More

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E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Carlitom1 We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, More

Cambridge, MA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The reservation included breakfast & dinner - both of which were excellent. The room was clean with plush towels and warm bedding. There was no air conditioning but the cool mountain air was perfect for nighttime sleeping. The staff were helpful and reminded me of trips to India where customer service is excellent. The television worked well and had more... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. We are really glad for your experience with us. We are very sure that you enjoyed your peaceful view to the Vilcanota River. We are trained into exceeding each of our guests´ expectations as you have described on your review. Indeep, really hope that you had a great time with us and... More

Plano, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We had an outstanding stay at Sumaq - Machu Picchu. We liked the location and the services provided by the excellent staff at Sumaq. I would definitely suggest that you should get your Machu Picchu Bus tickets through Sumaq. They make a lot of effort at standing in the line very early in the morning to reserve your seats and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel More

Playa del Carmen, Mexico
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

great service and location for macchu picchu - terrific staff , great restaurant. i would not consider the room five star, they are above average. the hotel welcome was very nice and it was easy to check in. they do a good job the lobby is very attractive and again the staff was very attentive and competent

Review collected in partnership with this hotel

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel More

Dallas, TX
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our family spent one night at the Sumaq in a triple room. We were met at the train station and taken to the hotel and the staff were extremely helpful and accommodating! A great tip is to buy the bus tickets from the hotel since they will then stand in line for you and bring the bus to the hotel!... More

Was this review helpful? Yes 1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack. We help everyone with any services just need to be contact first to reservations@sumaqhotelperu.com and We will be... More

Fort Worth, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Special thanks to Sumyra, Milagros, Faustino, Richard,Hermentino, Cleylia, Alejandro, Olga and all the rest for making our stay so memorable. The attention and service was excellent. Also special cudos to the chef as the food was excellent as well as all the decorations on the deserts. The staff went above and beyond in their efforts to take care of us.... More

Was this review helpful? Yes 2
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Charles Thank you for choosing Sumaq Machu Picchu Hotel Really glad to realize that you had a wonderful experience while in our hotel. Thank you for your comments on our food. We are very happy you enjoyed it. Also, we are very proud of our staff, all of them are very friendly and they do a exccellent job Thank... More

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Before one tackles the challenge of Macchu Picchu (wayna-picchu not to be missed for its challenge and vistas), Sumaq is almost an ideal refuge. Wonderfully appointed rooms (those facing the river are a treat), clean and tip-top areas and, for the most part, attentive and responsive service (the checkin desk staff need to be better organized/trained). The secret of this... More

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for choosing Sumaq Machu Picchu Hotel Really glad to realize that you had a wonderful experience while in our hotel, Thank you for your comments on our food. We are very happy you enjoyed it. Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time. Best regards, More

Lauderdale-by-the-Sea, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We went to explore Machu Picchu and had a fantastic time at this hotel. The hotel faces the mountain and the rooms are immaculately kept. The staff provided excellent care. If you called for something, they immediately came and provided services. The food was THE BEST food we had in Peru. The chef was creative and served quality food. Since... More

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Angela Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. We are always ready to help everyone Really hope to have the chance to host you again in time.... More

Los Angeles
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Sumaq hotel was great, well, maybe outstanding. They took care of all of my Machu Picchu permits and everything before I arrived. Upon arriving at the train station, they picked me up and walked me to the hotel. The excellent part of the hotel was that you don't have to wait in line for the bus to M.P. The bus... More

Was this review helpful? Yes
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

We are really glad for your experience with us. We do appreciate your words, we are very sure that you enjoyed your peaceful view to the Vilcanota River. We are trained into exceeding each of our guests´ expectations. thank you for sharing the tip about the bus. our guest can avoid the line previous notification with the front desk Indeep,... More

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Additional Information about SUMAQ Machu Picchu Hotel

Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes Lim18, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#1 Spa Hotel in Aguas Calientes #1 Romantic Hotel in Aguas Calientes #2 Family Hotel in Aguas Calientes
Hotel Class
Official Description (provided by the hotel)
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes Train Station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails.•Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru.•Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs.•Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities.•Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
Number of rooms
60

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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