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Ibis Lagos Ikeja

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23 Toyin Street | Ikeja, Lagos 0000 , Nigeria
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Ibis Lagos Ikeja
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Ibis Lagos Ikeja
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60 reviews from our community

Traveler rating
    6
    19
    20
    11
    4
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32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockport, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the Ibis Lagos Toyin Street Ikeja for one night after arriving on a late flight. Overall, was a good business/transit hotel experience. I didn't find the dinner buffet of lasagne and salads appealing so went outside to get a takeaway. Unfortunately bar staff insisted I couldn't it in the bar area so had to take up to my... More 

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David M, General Manager at Ibis Lagos Ikeja, responded to this review

Dear HOP133, We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback. In regards to the barman not allowing consume the food bought outside, it is a company policy not allow food bought outside to be consumed in the public area of the hotel. Meanwhile we are... More 

Senior Contributor
24 reviews 24 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 8, 2015

I was amongst the first to visit this hotel when it was newly opened. At that time the hotel offered a little buffet; but the story has changed. Yesterday, 7 February 2015 (a Saturday), I walked into ibis Lagos Ikeja on 23 Toyin Street, Ikeja, Lagos Nigeria for dinner buffet and was so amazed to see a large and well... More 

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David M, General Manager at Ibis Lagos Ikeja, responded to this review

Dear Paddie O., We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback. as for the wine by the glass, it yet to be popular and the demand enough to increase the selection by the glass, thought your comments are very well noted, especially the one about... More 

McLean, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 of 5 stars Reviewed February 5, 2015

I travel to Nigeria 2-3 times per year and have stayed at different hotels. Someone else made my reservation at Ibis and I am so dissappointed. This is a two star hotel level at best. The rooms are shockingly small. The TV has very limited programs, maybe six channels that actually work... they didnt even have CNN. The air conditioning... More 

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David M, General Manager at Ibis Lagos Ikeja, responded to this review

Virginia McLean, Let me start by apologizing for your experience with Ibis Ikeja. Thought we had some problem with our Air Conditioning, it is now rectified. The size of room are according to the Ibis standard; as for the TV channels, we do offer CNN, it might have not been working on the day you stayed but this is out... More 

1 review
1 of 5 stars Reviewed February 4, 2015

I had my worst hotel services experience in years. I had used this hotel since inception with some few hiccups anyway, but on Jan 4th I woke up to bath and go out to meet my flight but there was no water. Meanwhile, throughout the night the AC did not even work but I ignored that. I called the reception... More 

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David M, General Manager at Ibis Lagos Ikeja, responded to this review

Dear AYODIRAN G, We thank you for taking time to share your experience in our hotel. We apologise for the fact that all your stated experience, having some maitenance issue does not stop our staff to be caring and apologize whenever we have done wrong. Since this time we have run a customer service training to our front office staff.... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 3, 2015

This is worst hotel in my life, I choose this hotel because of the Airport,but I will not suggest any one, food at hotel was worst also, b/fast quantity is less, dont try to take taxi from the reception, try to talk Taxi Driver directly.

Was this review helpful? Yes 1
David M, General Manager at Ibis Lagos Ikeja, responded to this review

Dear Rehan K, Thank you for taking the time to tell us about your experience at the ibis Lagos Ikeja. I can assure you we are always working to improve our food offer and try to bring more varities. Our breakfast buffet include a mix of english breakfast as well as local dishes together with a selection of pastries, fruits,... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 17, 2015

Accommodation in Lagos is outrageously expensive and I found the Ibis in Ikeja reasonable value for money. Although the rooms are small they are clean and well maintained. The staff are helpful and friendly. The breakfast is edible with a decent choice for both International and local travellers.

Was this review helpful? Yes 2
David M, General Manager at Ibis Lagos Ikeja, responded to this review

Dear Debbie T, We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, More 

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 10, 2015

Ibis Hotel Ikeja is in Toyin Street Ikeja Lagos. This is a business hotel and very near to both International and Domestic Airport. As This hotel is in heart of Lagos City, travelling to other parts of Lagos becomes easy. This place has a Gym and Swimming pool. Staff is very friendly but you need to be bit careful on... More 

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David M, General Manager at Ibis Lagos Ikeja, responded to this review

Dear Skrikant84, Thank you for taking the time to tell us about your experience at the ibis Lagos Ikeja. We really appreciated your positif feedback and the ones where we need to improve. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are... More 

Bossier City, Louisiana
2 reviews
5 of 5 stars Reviewed December 10, 2014

I stayed at this location from November 7th through Novemeber 10th 2014. My stay there was excellent. The staff is very nice and very helpful. The food at the hotel was very good and plentiful. The rooms were clean and neat as well as the entire hotel. The location is in a safe place. Security at the hotel was great.... More 

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Solange B, General Manager at Ibis Lagos Ikeja, responded to this review

We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

UK
2 reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 23, 2014

Okay guys. First and foremost the staff in this place are lovely. And please read my comments from the perspective that I do know that things in Africa are sometimes different to many other places. But when you're Nigerian friends go 'what the hell is with the service in this place, where is my food?' You know that something is... More 

Was this review helpful? Yes
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review

Dear Mr Felix 88, We thank you for having taken the time to write to us following your stay at ibis Lagos Ikeja. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you. I assure you that we are sorry and we present our sincerest apologies for this... More 

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