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Sheraton Lagos Hotel

30 Mobolaji Bank Anthony Way | P.O. Box 21189 Airport Road, Lagos, Nigeria
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Sheraton Lagos Hotel
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Sheraton Lagos Hotel
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257 reviews from our community

Traveler rating
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    79
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Saratoga Springs, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is by far the best "western" style hotel in the area, and was clean and had a nice pool area. But the power went out at least 10-15 times during my two nights there, which was a bit disconcerting, especially when in the elevator! Plus it was very pricey for what I would consider an average Sheraton. If... More 

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Gordoray, We apologise for the inadequate electricity supply you experienced at the hotel. We've currently taking measures to improve the power supply and stability and I'm happy to inform you power supply has been normalised. Thanks again! Best regards, More 

Ashford, United Kingdom
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Very unusual hotel, it needs a total renovation. It's tired and it does smell of damp. Unfortunately in the West we are spoilt and use to a certain standard. Although tonight I had room service pizza. It was very good and the waiter staff were friendly and attentive. It's a shame as I think the staff would love to have... More 

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear James B, Thank you very much for writing us following recent stay. You maybe interested to know that we have infact begun the renovation of the hotel with two floors of bedroom currently undergoing a full renovation program. In addition a completely new air conditioning system is been introduced throughout the property. Once these projects have been completed we'll... More 

Istanbul, Turkey
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Being a SPG group, one may expect more.. The rooms (even club one that I stayed) are very basic. Big property and renovation started. I suppose after renovation it will be far better. Big lobby too but old fashioned and darker. the same group hotel Four points in Lagos island has vibrant colors and lobby is enjoying sun light. But... More 

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Emrah K, Thanks for your positive feedback as we appreciate your time! As mentioned after the renovation, our hotel will be back and better. Please plan your next visit early bearing Lagos traffic in mind. Thanks again and see you soon! Very best regards, More 

Aberdeen, United Kingdom
Top Contributor
60 reviews 60 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

When I try to check in to a hotel around 21:00 on a pre-booked reservation, I fully expect the room to be ready. As is becoming the norm, room is never ready as hotel allows day use of the room to airline staff which only check out around 20:30 then the rooms have to be cleaned and turned over. Considering... More 

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Wcel, Sincere apologies for the incoveniences caused by your room not been available on your arrival at the hotel. There is ceratinly no excuse for our shortcomings on this occasion and rest assured that action has been taken to avoid any re-occurence. I do hope we'll have the opportunity to welcome in the very near future. Thank you very... More 

Gaithersburg, Maryland
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I typically stay on Victoria Island when I stay in Lagos, as there are a number of very nice hotels there. This time I had an early morning flight back to Abuja the next day, so I decided to try the Sheraton which is close to the Airport. It started badly - when I arrived at 9am, immediately the clerk... More 

Was this review helpful? Yes 1
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Marc S, Thank you very much for taking the time to write us regarding you recent stay with us. I'd like to inform you that as part of the current renovation program we are installing a completely new chiller and air conditioning plant which will significantly cover the entire chilling capacity of the hotel. This new facility is scheduled... More 

Wiltshire
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed here many times as it's my companies choice for business visits. I expect it costs them more here than other countries as choice is limited. The reception staff always smiling & always helpful. I always self cater as there are fridges in the room, kettles & coffee machines. So fresh milk, M&S salads & sandwiches always in my... More 

Was this review helpful? Yes 2
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear jarussell12, Thank you for your very detailed feedback. I'm happy to inform you that we are currently undergoing renovation and in no time we would be done with our renovation. It's good to know you enjoyed our Sheraton sleeper bed, service, complimentary Wi-Fi amongst others. We hope to see you sometime soon. Very best regards, More 

York, United Kingdom
Top Contributor
50 reviews 50 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

lovely hotel well run and u dont know which country ur in when u go behind the gates and enjoy the differnt bars its total escapism after being in downtown nigeria ,it neeeds some help with standars of manners was only comment as african influence still there

Was this review helpful? Yes 1
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Tony P, Thank you for your lovely comments. Our core values are our strenght which has helped us in delivering high standard in every way. It is no doubt our ambience, entertainment, great food, security, and ever friendly associates are key players in our hotel. Please make out time to visit us soon. Best regards, More 

Greater London, United Kingdom
1 review
4 of 5 stars Reviewed February 17, 2015

I have stayed in the Hotel several times. However on this occasion I noticed the room has been renovated. The location of the hotel to the airport is about 30minues. The front office staffs are very welcoming, warm, and friendly. The food is excellent and there is a wonderful variety on the buffet for breakfast and evening meals. I would... More 

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear 505Boss, Thank you for your very kind comments. We appreciate the time you took to post your feedback, and even more you've stayed with us over and over again! Your loyalty is very recognized as an Starwood Preferred Guest. Looking forward to receiving you again at our hotel. Very best regards, More 

Newbury, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 5, 2015

Hotel runs hot beds policy.Room modern enough with a safe, kettle, coffee maker, desk and chair. Bed comfortable enough, although I had forgotten how small a single bed is. Rooms have been revamped. Water still a little yellow when you run it into the sink. Toilet stained with yellow water!! Hotel has armed guards around grounds. Swimming pool clean, large... More 

Was this review helpful? Yes
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Wasitme, Thank you for posting your feedback. As you have noted we are working to continue to improve our products and I do hope you will see ongoing evidence of these on your future visits to our hotel. We look forward to the opportunity of welcoming you back in the not too distant future. Best regards, More 

Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 4, 2015

I gave 4/5, comparing to other Africa hotels. If this was in another region, it might only be a 3 Good 1. Beds. Soft and comfy. 2 choices of pillows. Have an undersheet too 2. AC works 3. Hot water, hot. Good shower pressure and doesn't take forever to become hot 4. Food at pool bar came out quick 5.... More 

Was this review helpful? Yes
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review

Dear Mickey M, Thank you very much for writing to us following your recent stay. I’m pleased that you enjoyed your overall experience. We are infact in the process of replacing all of our elevators and once the project is completed, I believe the service they provide will be significantly improved. I’ve also taken notes on your comments regarding speed... More 

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