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BEST WESTERN PLUS Lagos Ikeja

12 Allen Avenue, Lagos 100271, Nigeria
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BEST WESTERN PLUS Lagos Ikeja
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46 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 29, 2015 via mobile

I love everything about this hotel, delicious buffet breakfast.. all the staff are always there to help and make sure you're safe. I will strongly recommend this hotel for long as well as short stay. The location is very central and easy to brunch around lagos..

Helpful?
Thank Elizabeth805
Kfar Saba, Israel
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 23, 2015

The hotel is located in center of Ikeja. Location is good. Rooms are average+/ Service is poor. In some of the room - no hot water. I changed room because no hot water. Breakfast is OK, but far from good. The service on breakfast is good but the food is average. AC in the room is very good but noisy.

Helpful?
Thank Arie V

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Bengaluru (Bangalore), India
Level Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed September 28, 2015

Usually, I visit Lagos while in transit to the provinces. Each time, I prefer to stay with a different hotel mostly in Ikeja due to its proximity to the airport. Last time I stayed at Ibis Ikeja so this time I chose this hotel. It is almost same price as Ibis Ikeja but much better in most of the aspects.... More 

Helpful?
1 Thank TraavelGeek
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear TraavelGeek, Thanks for your detailed feedback, its really gone a long way in putting checks and balances in our mode of operations and slight changes were needed to give you a better experience. The staff mentioned(driver) has been recommended for a reward. The bathtub, wake-up call and others have been addressed, we hope we'd see you again soon to... More 

Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 26, 2015 via mobile

The hotel is about 10-15 minutes drive from the airport (depending on the traffic, of course). It is clean and modern and the staff are friendly and helpful. The internet is free and works well. There is a larger restuarant and well-stocked bar. I would definitely stay there again.

Helpful?
Thank KTS1816
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear KTS1816, Thank you for your comments it has helped in more ways you could in imagine, we would continue to improve on our services to bring about a better experience for you. We hope to see you soon. Regards More 

India
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 5, 2015

I arrived rather late at this hotel but the staff was awake and alert. Everybody was very courteous; starting from Gatekeeper to the front desk staff. Cleanliness was very good. Breakfast, however, did not match the hotel standards. I did manage to get free airport transfer next morning. My only regret; they should have given me more discount since I... More 

Helpful?
Thank kalki007
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Kalki, We are glad that you enjoyed your stay though short, we sincerely appreciate the feedback served as a good motivation to the staffs and a tool too improve our services As I write my team is looking into the issues you stated and would do our best to rectify them accordingly. We appreciate your stay and we are... More 

United Kingdom
1 review
4 of 5 stars Reviewed May 24, 2015

The services provided by the hotel were as advertised. The staff were friendly and helpful. My free airport shuttle was in comfortable air-conditioned car. The room was clean, internet with excellent signal strength and full security provided by very friendly staff. If you are visiting Nigeria for the first time, I can assure you it is a safe and comfortable... More 

Review collected in partnership with Best Western

Helpful?
Thank Job O
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Job, I'm writing in appreciation to your comment on your stay. Your comment would help us do more, improving on our standards to exceed or match your expectations the next time you visit. On behalf of the team we would like to say we appreciate your visit and hope we see you soon. Kind Regards More 

SF
Level Contributor
102 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed May 12, 2015

We stayed here for a short 4-day work trip, and were overall satisfied. However, a few changes would make the experience here much better. The rooms were very nice: spacious, clean, modern. The bed was comfortable, and the amenities were plentiful. Staff was very friendly throughout our stay, and throughout the hotel: from the front desk who was always helpful,... More 

Helpful?
Thank BaggageClaim
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Sir/Ma, We appreciate your comments and recommendations, it has really helped us in tackling our shortcomings. I would like to use this medium to apologize for the IT issues you encountered during your last stay. All the issues highlighted has been looked into as we are in business to make all our customers satisfied. We hope you'd be visiting... More 

castellon, Spain
1 review
4 of 5 stars Reviewed March 28, 2015

Good hotel with wonderful staff .The staff are always willing to help and offer the best of services for guests.The fitness center staff are really wonderful. I will for sure always stay in this same hotel anytime i am in lagos.

Review collected in partnership with Best Western

Helpful?
Thank Mustapha M
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Mustapha, We appreciate your review and we are glad we were able to make your stay a pleasant one. We would continue to put more efforts in rendering quality service. We are looking forward to your next visit. Kind Regards More 

Columbia, Maryland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

Another quiet and pleasant stay came and went by at Best Western Plus. From the coordinated airport pickup through my entire stay at the hotel and drop-off at the airport, the entire staff were very courteous, helpful and friendly. The restaurant meals were great and i was fine with the breakfast buffet varieties. I had a room facing the street... More 

Helpful?
3 Thank Deji F
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

It was a pleasure having you around Mr. Deji. We appreciate the review and we are looking forward to your return. More 

Red Deer
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 13, 2015

The front desk staff was excellent and friendly. The hotel is clean, comfortable. The restaurant serves a good morning complimentary breakfast and the lunch and supper services are good as well. The only issue on the second night's stay was wifi was very poor and had to stay in the lobby for it to work. The rooms are clean and... More 

Helpful?
Thank Kevin L
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

We appreciate your visit and review. We apologise for the bad wifi experienced in your room this issue has been addressed and we want you to know that Providing our guests with the best possible hospitality and service would always be our mission. If you come back to our hotel I would appreciate the opportunity to speak with you, so... More 

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