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BEST WESTERN PLUS Lagos Ikeja

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12 Allen Avenue, Lagos 100271, Nigeria
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BEST WESTERN PLUS Lagos Ikeja
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42 Reviews from our TripAdvisor Community

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Traveler rating
    2
    28
    9
    1
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (12)
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India
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 6, 2015

I arrived rather late at this hotel but the staff was awake and alert. Everybody was very courteous; starting from Gatekeeper to the front desk staff. Cleanliness was very good. Breakfast, however, did not match the hotel standards. I did manage to get free airport transfer next morning. My only regret; they should have given me more discount since I... More 

Was this review helpful? Yes
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Kalki, We are glad that you enjoyed your stay though short, we sincerely appreciate the feedback served as a good motivation to the staffs and a tool too improve our services As I write my team is looking into the issues you stated and would do our best to rectify them accordingly. We appreciate your stay and we are... More 

United Kingdom
1 review
4 of 5 stars Reviewed May 24, 2015

The services provided by the hotel were as advertised. The staff were friendly and helpful. My free airport shuttle was in comfortable air-conditioned car. The room was clean, internet with excellent signal strength and full security provided by very friendly staff. If you are visiting Nigeria for the first time, I can assure you it is a safe and comfortable... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Job, I'm writing in appreciation to your comment on your stay. Your comment would help us do more, improving on our standards to exceed or match your expectations the next time you visit. On behalf of the team we would like to say we appreciate your visit and hope we see you soon. Kind Regards More 

SF
Level Contributor
92 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed May 12, 2015

We stayed here for a short 4-day work trip, and were overall satisfied. However, a few changes would make the experience here much better. The rooms were very nice: spacious, clean, modern. The bed was comfortable, and the amenities were plentiful. Staff was very friendly throughout our stay, and throughout the hotel: from the front desk who was always helpful,... More 

Was this review helpful? Yes
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Sir/Ma, We appreciate your comments and recommendations, it has really helped us in tackling our shortcomings. I would like to use this medium to apologize for the IT issues you encountered during your last stay. All the issues highlighted has been looked into as we are in business to make all our customers satisfied. We hope you'd be visiting... More 

castellon, Spain
1 review
4 of 5 stars Reviewed March 28, 2015

Good hotel with wonderful staff .The staff are always willing to help and offer the best of services for guests.The fitness center staff are really wonderful. I will for sure always stay in this same hotel anytime i am in lagos.

Review collected in partnership with Best Western

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Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Mustapha, We appreciate your review and we are glad we were able to make your stay a pleasant one. We would continue to put more efforts in rendering quality service. We are looking forward to your next visit. Kind Regards More 

Columbia, Maryland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

Another quiet and pleasant stay came and went by at Best Western Plus. From the coordinated airport pickup through my entire stay at the hotel and drop-off at the airport, the entire staff were very courteous, helpful and friendly. The restaurant meals were great and i was fine with the breakfast buffet varieties. I had a room facing the street... More 

Was this review helpful? Yes 3
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

It was a pleasure having you around Mr. Deji. We appreciate the review and we are looking forward to your return. More 

Red Deer
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 13, 2015

The front desk staff was excellent and friendly. The hotel is clean, comfortable. The restaurant serves a good morning complimentary breakfast and the lunch and supper services are good as well. The only issue on the second night's stay was wifi was very poor and had to stay in the lobby for it to work. The rooms are clean and... More 

Was this review helpful? Yes
Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

We appreciate your visit and review. We apologise for the bad wifi experienced in your room this issue has been addressed and we want you to know that Providing our guests with the best possible hospitality and service would always be our mission. If you come back to our hotel I would appreciate the opportunity to speak with you, so... More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 26, 2015

I had a very short meeting after Mass on Sunday 25 January 2015 and on my way home from Church, I stopped at Best Western Hotel on 12 Allen Avenue, Ikeja, Lagos, Nigeria. I had intended to get their room rates while at the reception; but suddenly saw a TripAdvisor Glass Plaque by the Front Desk Office wall and that... More 

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Gabriel E, Manager at BEST WESTERN PLUS Lagos Ikeja, responded to this review

Dear Paddie, Thank you for your review regarding your recent stay at our property. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Sincerely, Gabriel Etoroma Manager BEST WESTERN PLUS Lagos Ikeja More 

Bonanjo
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed January 6, 2015

Came for a quiet boxing day time with my family without a pre-booking. Front desk was pretty good, friendly and helpful. Check in was seamless. They allowed me to inspect different rooms before I could make up my finicky mind. As it was boxing day and business traffic was low, they quickly pointed out a 50% discount for me which... More 

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Johannesburg, South Africa
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 11, 2014

I stayed at the Best Western in Ikeja for a business trip recently. The variety of food options available for breakfast is substantial and made for a pleasant surprise. The availability of Nigerian traditional food also appeals to home comers to Nigeria. The service is quite good and they respond well to requests.

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1 review
4 of 5 stars Reviewed December 9, 2014

excellent customer service and follow-up on issues. The best service I have received so far at any hotel. The staff were very accommodating and willing to resolve hotel challenges I had. Was given a rebate and made sure that a customer representative spoke to me.

Review collected in partnership with Best Western

Was this review helpful? Yes
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