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Sepilok Jungle Resort

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Jalan Rambutan | Sepilok, Mile 14, Sandakan 90000, Malaysia
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Sepilok Jungle Resort
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451 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Madrid, Spain
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The Sepilok experience was a little bit disappointing. And the hotel didn't help to improve it. The breakfast and food was ok, wifi very slow and not working sometimes. The rooms were so old they absolutely need a refresh, it's like being in Shining movie... The staff was nice, helped us with the transfer back to the airport. A lot... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

I don't understand the bad reviews, if you want a 5 star resort go and stay in one. This is basic comfortable and friendly I would have happily stayed longer You are living in the middle of the rain forest. The rooms are air conditioned and comfortable, we all slept well. The food is simple tasty and safe, not one... More 

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Amsterdam, The Netherlands
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I don't understand the negative comments. We stayed here for 3 nightS and had a wonderful time. We had a hut all in the back which seemed a newer. Room was very clean and tidy and everything was working fine. Restaurant is ok. Something that did annoyed me was that they don't change menus for lunch and dinner. So if... More 

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Bardon
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This somewhat tired resort doesn't seem to have had much done in a long time. The food is basic and not cheap for what it is. The rooms are basic, the aircon works but it is a great base to see the orang utan and bears. It's less than 10minutes to the animals and there is a pool which is... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This could have been a nice hotel - 20 years ago. Since then, not a single dollar seems to have been invested to maintain or refurbish the facilities. The pool reminds of a penguin rock in a zoo and the water appears to have a comparable quality. We had a 'deluxe' room for RM169 for 1 night incl breakfast. Apparently,... More 

Was this review helpful? Yes 5
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear Karlottalein, Thanks for choosing to stay with us. We are sorry that you did not enjoy your stay with us. All the rooms has a closet. In the deluxe room it is placed opposite the bathroom door and it is a cupboard and this is the first time someone has missed it. The room is not smelly. Because the... More 

Travelers are raving about these Sandakan hotels

Epsom, United Kingdom
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 23, 2015

If you are staying for the Orangutan and Sun Bear centres this place couldn't be better as it's a slow 10 minute walk. The rooms were great - in the style of a lodge - lots of wood but clean, and functional. The rest of the hotel was very tired and the restaurant has seen better days but the food... More 

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear G13G, Thank you for choosing to stay with us. We are glad that you have thoroughly enjoyed your stay with us. Generally, Sabahan are very shy and it will take a long time to warm up. However, once, it gets pass that stage, you will see a smiley and happy person. We will continue to train our staff so... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed June 21, 2015

Just a few things which could be improved...we stayed three nights and although it worked fine for us we were glad we hadn't booked for any longer. We arrrived after 5pm so there was no one in reception and we arrived in our room to discover the air con wasn't working which, along with no fan meant a VERY sticky... More 

Was this review helpful? Yes
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear Emma F, Thanks for choosing to stay with us. We are sorry that the Air cond was not working properly during your stay. We do a minor service every 3 months and a major service annually. Black out or no electricity is a very common problem in Sabah, particularly Sandakan. So it is not surprise that it will happens... More 

London, United Kingdom
Level Contributor
93 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed June 13, 2015

stayed here 3 nights was quite shocked at some of the negative reviews which I thought were rather unfair we stayed in a deluxe room with balcony -clean bed and linen -warm shower -internet access -good lighting -working AC -lovely location -lots of birds seen walking around intricate broadwalks -restaurant fast service hot food well priced mix of local and... More 

Was this review helpful? Yes 2
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear hena27, Thanks for choosing to stay with us. We are very delighted to receive such wonderful review from you. I believe you have captured the essence of what we are trying to provide for all our guests. It is unfortunate we are not able to please everyone. We look forward to serve you again in the future. Johnny More 

Birmingham, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 10, 2015

I stayed here for 3 nights as I was spending time at the organ utan center. It was a short walk away based in a lovely setting . However there was a rat in my room. The manager had moved me into another dorm. The food was ok priced and was tasty. You can book tours from the resort. The... More 

Was this review helpful? Yes 2
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear priya s, Thank you for choosing to stay with us. We are sorry about the rat. As we are in the jungle, we are in the wildlife territory. That is why we always recommend all our guests to close the door whenever they are in the room or leave the room. Sometimes, even orang utan will go into the... More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 6, 2015

Stayed here for 2 nights. Check in earlier although I arrived early. Warm welcome by the reception upon check in. Just coming back from the Selingan Turtle Island and I decided to have a short nap so I can watch the afternoon feeding of orangutan, But I was disturbed by their housekeeping who was cleaning the other room on my... More 

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear scottpss, Thanks for choosing to stay with us. It is our practice that if the room is not in used, guests will always be able to check in earlier. We have since spoken to our housekeeping to ensure that they do not disturb our guests while they are on duty. Thank you for this feedback as we believe we... More 

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