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Sepilok Jungle Resort

Jalan Rambutan | Sepilok, Mile 14, Sandakan 90000, Malaysia
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Sepilok Jungle Resort
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Sepilok Jungle Resort
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431 reviews from our community

Traveler rating
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    124
    52
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

It is true, not many hotel choice in this area. But this hotel is fantastic in every aspect. Beautiful surrondings, spacious, very clean room. breakfast is very basic. Bathroom is clean and always with hot water. Lovely staff, amazing time in this hotel. Thank you:)))) And don't forget the BEAUTFUL SWIMMING POOL

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Formby, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Resort : primitive, to upgrade best idea would be demolition and total rebuild. No maintenance in evidence Rooms : basic changed twice before finding one with working air conditioning. Bathroom is a wet room. Reception : best room in resort.. Working air conditioning Restaurant : poor, waitresses cleaned unwanted food into bucket which was emptied into pond at side of... More 

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear fergiedee_12, Thank you for staying with us. We are sorry that you did not enjoyed your stay with us. The food is emptied in a bucket and bread will be selected to be use as food for the fish in the pond. Our fish has been feeding on bread for the past 20 years. We do a minor service... More 

Travelers are raving about these Sandakan hotels

Hervey Bay, Queensland, Australia
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed there for 3 nights on our tour of Borneo,desperately needs some maintenance done on rooms,walkways, ants in bed and leaking toilet, etc, we enjoyed the time there but definitely isn't a quality resort.

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear Allison P, Thanks for staying with us. As we are in the jungle, sometimes we do find ants, spiders and small lizards in the rooms. We are sorry that they appear during your stay with us. We are doing some renovation at the moment. We are doing the Std AC room and once that is completed, we will move... More 

Sawtell, Australia
Top Contributor
59 reviews 59 reviews
39 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I really did not like this place. We reserved a "deluxe" room with balcony and I was shocked when we opened the door. We stayed in this basic sort of place when backpacking on the cheap in Malaysia twenty five years ago! I have a hatred of "wet room" bathrooms and this one was a perfect example. Ugh. The room... More 

Was this review helpful? Yes 2
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear Oga1, Thank you for choosing to stay with us. We are doing some renovation at the resort and we are currently doing the standard AC room. Deluxe room will be done after this. We are rated as a 2 star resort and located in the jungle. Four Points by Sheraton is the top hotel in Sandakan and rated as... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed in a shared dorm at the resort, and really enjoyed the whole experience. Would highly recommend and would definitely re visit. The food was fantastic and as was the service, staff were really helpful!! Brilliant.

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear KathrynB9, Thanks for staying with us. We are happy that you have enjoyed our services, rooms and food during your stay. We will ensure to continue to provide the best services for our guests. Johnny More 

Blenheim, New Zealand
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

i booked this place because our children love swimming, especially when it is hot. We had two connecting rooms, sleeping 5. The rooms are a bit dark, but we were only there in the dark because we were at the pool! Air con and clean. The resort is walkable to the orangutans, has great food and is reasonably priced. Breakfast... More 

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear p0zzie, Thank you for choosing to stay with us. We are glad that your family have enjoyed the stay with us especially your kids in the swimming pool. With effective on 1 April, there will not be charges for usage of swimming pool anymore. We will inform our kitchen that you have enjoyed the food. You are right, buffet... More 

London
Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent 3 days at this resort and nothing stood out as fantastic except the proximity to the wildlife centers - which are walk-able (5-10mins). The room was very basic, with a fan and a little grubby but we have stayed in a lot worse (but we have paid a lot less with nicer rooms and AC). The Malaysian food... More 

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear forestfever, Thank you for choosing to stay with us. We are currently doing some maintenance work at the resort, to be specific it is the Std AC room. We are glad that you have enjoyed your stay with us. We will have daily cleaning at the swimming pool. Thank you for your feedback, we will monitor it closely Johnny More 

Perth, Australia
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The name of this resort conjured up wonderful images and none of these were seen! Staff sitting at the entrance, on our arrival, smoking. Not a good beginning. The concept was good but basic maintenance appeared to be missing. The room was adequate, quiet but the whole place had a neglected air. Food - avoid this. Nearby, at the Sanctuary,... More 

Was this review helpful? Yes 3
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear barb40, Thank you for staying with us. We are sorry that you did not enjoyed the food. We will inform our kitchen about it so that we can improve ourselves. Currently we are doing renovation at our Standard AC room and once that is completed, we will proceed to other area at the resort. Thanks for your feedback. Johnny More 

Sydney, Australia
Top Contributor
56 reviews 56 reviews
6 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have travelled a lot in SE Asia. This resort was right up with the worst. On plus side, staff were nice. That's it. Negatives. expensive for this part of the world an what you get. food is inedible. It's not a joke, I would prefer not to eat the tn have the meals I had here again. So bad,... More 

Was this review helpful? Yes 5
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear Kane F, Thank you for staying with us. We are sorry that you did not have a pleasant stay with us. We have conducted a meeting with our staff and pass your message to them. We will continue to train them to be able to serve our guests. Johnny More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Set in beautiful rainforest gardens, with above ground walkways. The room itself was large, efficient aircon, tastefully decorated and clean. On arrival I thought the room smelled but really I think it was just the damp air conditions and after being in there with the aircon on the smell dissipated. Having the pool was a bonus after some hot and... More 

Was this review helpful? Yes 1
johnnylim, Owner at Sepilok Jungle Resort, responded to this review

Dear 2moi2, Thank you for staying with us. We are glad that you have enjoyed your stay with us. Our resort is located next to the Sepilok Orang Utan Rehabilitation Centre and it is no surprise to see them at our resort. We have set aside 20 acres of land to be planted with fruits and plants for the wildlife... More 

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