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Four Points by Sheraton Sandakan

Travelers' Choice award winner
Sandakan Harbour Square, Sandakan 900000, Malaysia
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Four Points by Sheraton Sandakan
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Four Points by Sheraton Sandakan
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620 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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    (149)
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There are newer reviews for Four Points by Sheraton Sandakan
See the most recent reviews
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 27, 2014

Overall a nice place great views, pools great, good service Internets a bit dodgy but nice new hotel overall handy for shops and other food places friendly staff good parking easy to find and good value if booked online

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Chris W, Thank you very much for sharing this great review of our hotel in here. We are really appreciated. Hope we will welcome you back to stay with us again very soon. Sincerely, Kanit Sangmookda General Manager More 

Kuala Lumpur
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 26, 2014

The hotel is the nicest place to stay in Sandakan and offers amazing view of the sea. The service is good and friendly, food is good quality also. Breakfast: more fruits could be offered. All in all, very good value. The electricity is not stable in the area so often drops, we once could not find the elevator as those... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear minna_s_12 Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We appreciate your feedback in regards to our fruits offering at breakfast. I have shared this with our kitchen team to look for more alternatives to offer. We hope to see you again very soon. Sincerely, Kanit Sangmookda General Manager More 

Lower Hutt, New Zealand
Top Contributor
62 reviews 62 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 20, 2014

Based on the price I didn't expect too much from this hotel but was pleasantly surprised. Perched on the waterfront it was close to a range of eateries and buzzing city life. The staff were super friendly and efficient, the room well equipped and clean with a comfortable bed. Great views. Wifi complementary. Loved the infinity pool and cocktails. A... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear centralpinotlover, Thank you very much indeed for your wonderful review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back again very soon. Warmest regards, Kanit Sangmookda General Manager More 

Kota Kinabalu, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2014

It was my first time staying at 4 points, Sdkn & there are a few things i would like to say about this new 5 stars hotel. 1st is the buffet bfast where the bacon served is too crispy/hard, not sure whether it is due to overcook or left over from the day before being recooked. 2nd things is the... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Auditor747, Warm greetings from Four Points by Sheraton Sandakan. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. In regards to bacon, I did highlight this matter to our Executive Chef to monitor on the consistency and... More 

Milton Keynes, England
Top Contributor
59 reviews 59 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 19, 2014

We arrived late at night and left early the next morning so this is a brief review. Hotel modern, very clean and well air conditioned. Room was modern and clean and had a great view out to sea. Amenities and shower were excellent and we had a great quiet nights sleep. Breakfast was good, fresh fruit, cooked food etc. Staff... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear StocktonHeath, Thank you for taking the time to share your review in here. We are glad to hear that you had a nice stopover stay even though it was a bit too short. We hope to welcome you back to our hotel in the very near future! Sincerely, Kanit Sangmookda General Manager More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 19, 2014 via mobile

Breakfast buffet...Amazing!!! I'm not really a breakfast person, but they have everything under the sun available here for breakfast, even a large cheese platter! Great tour provided of the orangutang sanctuary and rainforest cruise at an great value! The infinity pool is also great! The laundry was incredibly expensive, but, the service was extremely fast.

Was this review helpful? Yes
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Lexi195, Thank you for taking the time to share your experience in here. We are happy to hear that you had enjoyed our breakfast and our services. We hope to welcome you back to our hotel very soon! Warmest regards, Kanit Sangmookda General Manager More 

Kuala Lumpur, Malaysia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 18, 2014

We stayed a night before going on to Sukau, Kinabatangan River and again upon returning from Selingan Turtle Island. We booked our rooms through Expedia and booking.com, both on the Club floor, and had access to the Executive Lounge. The food/snacks in the lounge could be better...some hot snacks had gone cold... The biscuits were nice and the juices too.... More 

Was this review helpful? Yes
KL,M'sia
Top Contributor
55 reviews 55 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 17, 2014

A singular word describes in complete, the experience I had staying at Four Points for 2 nights and that word, FANTASTIC !! The location was fantastic … Four Point is just across the famed central market where one can purchase the freshest and most amazing choice of seafood at a steal. Imagine a giant red snapper going at just RM12... More 

Was this review helpful? Yes
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear KrisNWM, Thank you very much indeed for your kind words and sharing your fantastic experience at our hotel. I do really appreciate your constructive feedback and have already shared this with the team about the tooth brush and paste and also the environmental concern. We will look into the supplier and also debrief our associates again on the environmental... More 

Newcastle, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2014

I was booked into this hotel from the 22nd April to the 26th as I was attending the ANZAC Day Service at the Memorial Park. On the afternoon of the 22nd there was a general power failure in Sandakan at about 3pm which I would have thought would have been fixed quickly or the hotels generator switched into operation but... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Laurie992, First of all, I would like to sincerely apologize for the experience you had in our hotel during your recent stay. I am so sorry that we had failed to deliver our usual service standard and manage the power outage situation. I do aware the better approach should have been used to in handling situation and our back... More 

Canberra
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 13, 2014

We are two women in our 70's visiting sandakan for the first time. The hotel is very comfortable and we asked for a room on the swimming pool side overlooking the ocean and town - quite magnificent view. Our room had club privileges and that was very worth while as we could duck in for a cup of tea and... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Randaia, Thank you very much for your review sharing in here from your experience at our hotel. I am glad to hear that overall you were happy with your recent stay with us. However I do apologize for some shortfall which could have made your stay perfect. These items, such as key card access for the lift and choices... More 

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