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Four Points by Sheraton Sandakan

Travelers' Choice award winner
4.0 of 5
Sandakan Harbour Square, Sandakan 900000, Malaysia
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Four Points by Sheraton Sandakan
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Four Points by Sheraton Sandakan
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611 reviews from our community

Traveler rating
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128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Initially we were only meant to stay in this hotel for 1 night, in which we stayed in a very plush and comfortable hotel room with a very comfy bed and lovely soft pillows, a TV, lovely clean bathroom with a shower and a wonderful sea view. However, after a night on turtle island I fell ill and was unable... More 

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Alaska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

1)I arrived in the hotel pick-up and the concierge man greeted me by my name ( I am impressed given that it is a Four Points and not Westin).They attended to my suitcase. 2) Check in was easy. 3) A lady concierge delivered my suitcase to me in the room. 4) Hotel room was clean and staff were obliging with... More 

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brisbane australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel brings back beautiful memories of a very active bustling with delightful school children alightening from small craft . One must get up 3am to go to the fish market and see the catch of the day even purchase a fish and the chef will cook it to your delight. We found our room well appointed with the the... More 

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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Came to Sandakan to visit Sepilog Urang Utan Sanctuary and stayed at Four Points which is perfectly located and an Oasis of peace and comfort. The best place to stay after a day in the rainforest. The pool is simply amazing and the view a dream.

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

On arriving the staff were very friendly if a little slow. Our room was just okay, not what you would expect from this chain, the air con was very poor. Position wise its right on the sea front with lovely views. The problems occur with the staff, the main bar, which serves the same food as the restaurant, they called... More 

Was this review helpful? Yes 1
Norwich, United Kingdom
Top Contributor
86 reviews 86 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Shockingly slow service in the restaurant by staff that seem neither to know nor care about what they are doing. The food and the drinks take forever to arrive and that is if you are lucky enough to get what you ordered in the first place. Things that I would regard as standard on the menu supplied don't seem to... More 

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Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

Sandakan is a rather grim little town but it's the base for fantastic river cruises into the jungle. It's also close to the famous Orang Utang sanctuary - which is very over-rated - you can see exactly the same in any modern zoo. The hotel has a wonderful 13th floor outdoor infinity pool overlooking the harbour. The rooms are comfortable... More 

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kota kinabalu
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time check in at late hour. reception excellent with friendly front desk staff. Check in very smooth since we booked earlier. Clean room and the usual were well laid out. Bed very comfortable a plus point. On breakfast well well stocked with yhe normal offering. Will recommends to my friends when in own. Overall best hotel in town. ooopp... More 

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Sandakan, Sabah, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Taking 2 days off and spent my time at Four Points By Sheraton Sandakan was not a regret. Thumbs up to the infinite pool they have...nice view. Hotels was excellent with a decent mall attached, Hotel's associates are friendly. Try it..u will know what i mean

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Sydney, Australia
Top Contributor
72 reviews 72 reviews
21 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

A great choice for our stay in Sandakan. Don't let photos of front of hotel fool you, they don't give a good representation. Loved the spacious room with a view from the 19th floor. It was a corner room (#1927) and very comfortable and spotless. Fine linens, upscale bathroom, overlooking 10th floor outdoor pool. The hotel is on the waterfront... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Niobe_B, Thank you very much indeed for sharing your great experience at our hotel in here. We are very much appreciated and happy to know that you had enjoyed your stay with us. In regards to cleanliness in surrounding area nearby our hotel, we do notice and constantly work closely with local council to clean up the area from... More 

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