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Four Points by Sheraton Sandakan

Travelers' Choice award winner
Sandakan Harbour Square, Sandakan 900000, Malaysia
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Four Points by Sheraton Sandakan
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681 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • All months
    (681)
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    (172)
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Antwerp, Belgium
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a nice hotel in the city center, surrounded by market streets and with ocean view. The rooms are very nice and the staff was very friendly. Only in the bar it was difficult to talk English with the waiter, when we asked for advice about local beers. (We heard afterwards that there aren't any)

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Kota Kinabalu, Malaysia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed a night at Four Points Sheraton Sandakan for a short family break. We got a connected deluxe room at the executive floor (26th floor). The view from the room was amazing. Room is spacious and bed very comfortable. Apart from the fact that it is in the "old town" zone of Sandakan, there's no fault in the hotel at... More 

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Adelaide, South Australia, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A well run and superbly maintained hotel, welcoming and friendly. Staff are very well trained and highly professional. The restaurant is good and food is freshly cooked, well presented and served. Buffet breakfast is extensive, with a vast array of choices. Sea views are terrific from this waterfront property, and rooms are very comfortable, and well equipped and serviced. An... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Diana L, Thank you so much for your kind words about our hotel. We highly appreciate your great experience sharing with others here. We are looking forward to welcoming you back to stay with us again soon. Warmest regards, Kanit Sangmookda General Manager More 

Oslo, Norway
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Beautiful new hotel with spacious room, clean and full amenities, lovely swimming pool, right in town area so its convenient. There is a central market where you can have good and cheap food. Good and polite service staffs too.

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear ClaudiaPedersen, Thank you so much for your short and sweet review of your experience at our hotel. Glad to hear your had a great stay. We wish to welcome you back again in the near future. Warmest regards, Kanit Sangmookda General Manager More 

Berkshire
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had one night here before meeting our guide to go into the Rainforest. Lovely greeting and check in at Reception. The rooms were a great size, ask for a higher level floor for the views. Floor to ceiling windows. The bed was really comfy and we had an excellent night's sleep. Quiet corridor. Nice big shower with washing line... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear poppy31, Many thanks for your review sharing in here. We are glad to hear that you had enjoyed your stay with us. It is also great to hear that you had tried our Ramadan buffet and love it too. We are so sorry about our pool renovation which made you missed a chance to dip in. Hope we will... More 

5 of 5 stars Reviewed 6 days ago NEW

We arrive at the sandakan after short flight from kota kinabalu. Take a cab from airport which is cost only 30$ to hotel. arrive at the hotel, staff was very cheerful and helpful. we go to orang utang, rainforest, labuk bay, and crocodile farm by amad taxi and recommended by bellboy fami. just pay 250$, you can go to those... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Joshua, Thank you so much for your great review of our hotel. I'm happy to hear that our team had made your stay sounded so wonderful. We are looking forward to welcoming you and your family back to Sandakan again soon. Warmest regards, Kanit Sangmookda General Manager More 

Melbourne, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated beside the market, it's well kept n convenient in town area. Rooms are comfortable n clean together with good facilities like swimming pool, restaurants n pub. About 30mins away from airport and 15mins away from the popular seafood restaurant (Sim Sim).

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Douggy27, Thank you very much for your nice words about our hotel. We are glad to hear that you had enjoyed our room and facilities. We hope to welcome you back to stay with us again soon. Warmest regards, Kanit Sangmookda General Manager More 

Oklahoma City, Oklahoma
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice hotel for whatever your needing. Good meeting rooms, great views, great food. No pool at the time of our visit though. Enjoyed our stay. Best hotel in the area. Rooms were nice. They say single beds but they are doubles. Bathrooms were nice with all the amenities provided.

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Jbuzz7373, Many thanks for your short and sweet review of your stay with us. Sorry that our pool is not ready for you this time. Hope you will come back to enjoy it again very soon. Warmest regards, Kanit Sangmookda General Manager More 

Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Perfect location on the waterfront. Clean, newish hotel. Prompt service. Pool was closed due to maintenance so guests received room upgrade as well as complimentary drinks. Pillows and bed very uncomfortable

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Dellieblue, Thank you very much for your review of our hotel. Firstly we are glad to hear that you had enjoyed our hotel location and our service. However we are sorry to hear that you did not have comfortable experience with our bed and pillow. In your future stay, please do let us know if you prefer harder or... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is very modern and comfortable, staff are welcoming and check in and out was efficient. We had interconnecting deluxe rooms, one with a king bed and the other with twin beds. The beds were comfortable, room was spacious and well equipped with tea and coffee making facilities and bar fridge and the wifi was excellent. Two small bottles... More 

Was this review helpful? Yes
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear MelS07, Thank you so much for your review sharing in here. We are happy to hear that you had enjoyed your stay with us. Apology for the shorfall at The Best Brew for the delayed food delivery. We have taken note on your comment and will continue improving our service there. We hope you will come back to enjoy... More 

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