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Four Points by Sheraton Sandakan

Travelers' Choice award winner
Sandakan Harbour Square, Sandakan 900000, Malaysia
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1 room 1 guest
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Four Points by Sheraton Sandakan
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705 Reviews from our TripAdvisor Community

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Traveler rating
    349
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (705)
  • Mar-May only
    (172)
  • Jun-Aug only
    (230)
  • Sep-Nov only
    (148)
  • Dec-Feb only
    (155)
All months
Brighton and Hove, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

Stayed here before our jungle tour of the Kinbatangan . Central location, great views and amazing pool with a delicious breakfast buffet . Also can be used as a base to explore area for those who don,t want the jungle experience.

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Sydney, Australia
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed today NEW

Compared to the other places in the town of Sandakan this is probably the best. Great to base yourself here as it is perfectly positioned for all attractions. The rooms are great and have comfortable beds. Breakfast is amazing too. The pool is stunning and perfect for relaxing. The only complaint i would have is that the lifts need to... More 

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Adelaide
Level Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Well located on the beach front and a short walk to a shopping mall and markets. The bar/restaurant is very good value and the room well appointed and comfortable. Probably the best hotel in this area.

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Rodkat, Thank you so much for your nice review of our hotel and recognized us as the best hotel in Sandakan. We really appreciate it. Hope to have you stay with us again in the near future. Warmest regards, Kanit Sangmookda General Manager More 

Pokolbin, Australia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 nights overall, in between visiting Selingan Island. Unfortunately the pool was not working at this time, which was disappointing as this was a draw card when booking this hotel. After staying here, I myself wouldn't of liked to have stayed at any of the other hotels in the area. We were informed of this prior... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear bec168, Thank you very much for your review of our hotel. I am so sorry about our pool closure which caused some inconvenience to you and your family. We had to do it to ensure our guest safety due to some tiles popped out. You did not see much work carried on during that time because it was the... More 

Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed at this hotel for one night only. Functional rooms, friendly staff. The pool by the city and can be to relax, maybe after a hike. An hour away you can reach Sepilok and Labuk Bay proboscis monkeys Sanctuary. Recommended

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Mattia R, Thank you so much for your nice review. We are glad to be a nice retreat after your hiking. We hope to have to stay with us again in your next visit to Sandakan. Last but not least, we appreicate that you recommend our hotel to others as well. Warmest regards, Kanit Sangmookda General Manager More 

Newark-on-Trent, United Kingdom
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Our 4 day stay was a bit of luxury after 4 months on the road. Everything was as described and if you can afford a little more this hotel is really a nice treat. Good breakfast choices and lovely infinity pool. We had a corner room with great views across the harbour and town.

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Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It is definitely the best hotel in Sandakan as the location is strategic, the staff are polite and friendly and most of all, the view is just awesome!! It is value for money. The room is spacious and the wooden flooring gives a warmth feeling of home. My..my...I long to return to this hotel again.

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Elena S, Glad to hear you had an awesome stay with us. Many thanks for sharing your short and nice review in here. Hope to see your returning to our hotel very soon. Warmest regards, Kanit Sangmookda General Manager More 

1 review
2 of 5 stars Reviewed 1 week ago

Our group had four rooms. One room on arrival had a non working safe, no iron, no ironing board, no hair dryer, it took a number of hours for these items which are standard in the rooms to appear. One other room did not have a safe and was not forthcoming during our stay even though it was promised, another... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Christine O, First of all, I would like to sincerely apologize for the negative experience you had during your stay with us. As much as we would like you to enjoy our hotel just like many others who had shared their reviews in here, unfortunately this time we had failed to deliver our usual higher standard services. I appreciate... More 

Sydney, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for one night in between our Jungle Lodge stays. It would probably be the best hotel in the area. Located on the water edge, on top of a small shopping center (which has pharmacies, some clothing stores, a starbucks and a couple of restaurants and a McDonalds in it). We stayed in a Executive Room -... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear MJG00775, Thank you very much for your review sharing in here. I am glad to hear that you had a nice stay with us. I appreciate that you recommend our hotel to others in here as well. Hope to have to come back and stay with us again real soon. Warmest regards, Kanit Sangmookda General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Located right on the water's edge with awesome views overlooking the busy fishing port, Sandakan central market, shops and the restaurant promenade. An adjacent shopping mall houses coffee shops, restaurants clothing and even a McDonalds for those inclined. A taxi service out front, headed by Mr. Luke (Skywalker) will gladly arrange day trips to the various animal adventures to be... More 

Was this review helpful? Yes
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Brendon C, Many thanks for your great review of our hotel. I am glad that you had enjoyed every elements of your stay with us. We are looking forward to welcoming you back again in the next visit. Warmest regards, Kanit Sangmookda General Manager More 

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