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Four Points by Sheraton Sandakan

4.0 of 5 Sandakan Harbour Square, Sandakan 900000, Malaysia
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Four Points by Sheraton Sandakan
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Four Points by Sheraton Sandakan
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582 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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Lincolnshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

Staff were very accommodating, upgraded our room and booked a hire car for us. Rooms are very clean, bright and luxurious. Located at the waterfront it is a good location for shopping and eating out. From here it is easy to visit sepilok orangutan rehabilitation centre, the sun bear conservation center and the rainforest discovery centre all on the same... More 

Was this review helpful? Yes 1
Kota Kinabalu, Malaysia
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is attached to Harbour Mall. Stayed here for one night at the deluxe sea view room. Breakfast was initially not included in the online booking hence we had to pay extra for it (without breakfast the room cost us RM230). The room has all the amenities listed in the website and is clean and comfy. It also has... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear WagasWagu, Thank you very much for your kind words. We are happy to hear that you had enjoyed your trip and your stay with us! Hope you won't miss the best pork noodle in your next visit. We are looking forward to welcoming you back again in the near future. Warmest regards, Kanit Sangmookda General Manager More 

London
Top Contributor
61 reviews 61 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We got dumped here for lunch as part of a tour. The hotel looks very plush and modern, great views etc but the positives stop there. The lunch menu was 50% European, so naturally we chose 2 local dishes which were nowhere near as nice as what you can get on the harbour front. We had to repeat our order... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear docfun, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Los Angeles, California
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A newer property well located right smack in the middle of the waterfront, surrounded by shops, eatery and tour operators. Dont miss out the infinity pool on the 13th floor, looking out right at the sunset. Well decorated guest rooms. Nice bathrooms. Most rooms have fantastic view to the islands.

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Calvin L, Thank you very much indeed for sharing your great experience at our hotel in here. We are very much appreciated and happy to know that you had enjoyed your stay with us. We hope to welcome you back to stay with us again soon. Warmest regards, Kanit Sangmookda General Manager More 

London, United Kingdom
Top Contributor
57 reviews 57 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wasn't quite as impressed second time around although this is still probably the best Hotel pick in Sandakan. Having acknowelged my room request at check-in: High Floor/Good View, I was allocated one of the lowest floors overlooking a mall rooftop. The walls of my room were scuffed and a few in-room amenities were missing. Also missing were numerous tiles from... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear crouchender, Thank you so much for taking the time to share your feedback. I have reviewed these issues with my team personally and ensure we improve in those areas seriously. We hope to welcome you back to our hotel very soon and you will notice the different next time! Sincerely, Kanit Sangmookda General Manager More 

Frederiksberg, Denmark
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are okay. Good size but nothing special. There were maintenance going on in the pool area, so the water was not very clear - but probably good for swimming anyway. And the view is great. The breakfast in average. There is a lot of food - but it is not very good. The cakes tasted like they were... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Morten-Elm, Thank you very much indeed for taking the time to share your constructive feedback for our future improvement. I have personally shared your comment with our Chef and Restaurant Manager about the breakfast experience. We will retrain our team to avoid this to happen again and hope you will notice the differences in your next visit. We hope... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Room and hotel building are great but there is room for improvement. free wifi was poor so I paid 40 ringit for premium internet. It wasn't really premium as it was slow. Basically you are just paying the extra for slow working internet. Breakfast was very average. Don't order the hamburger from room service its tough and chewy. Otherwise a... More 

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Darren K, Thank you very much indeed for taking the time to share your constructive feedback for our future improvement. We are truly appreciated. I have already shared these inputs with our team and hope you will notice the differences in your next return to Sandakan. We hope to welcome you back to our hotel very soon! Warmest regards,... More 

Durango, CO
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for one night before embarking upon our jungle river expedition the next morning. The hotel is definitely the most modern in Sandakan and has only been open for a short time. The hotel was beautiful and we had wonderful harbor views from our room. It was pretty quiet and there didn't seem to be a lot of... More 

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FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear dandddurango, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay. We have taken note on your meal comment and shared with our Chef for future improvement. Hope to see you again very soon. Sincerely, Kanit Sangmookda General Manager More 

Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 28, 2015

Feel comfortable with the room and environment.. Standing at 24th floor and looking out at the sea view... Thinking about tonight's dinner. Seafood? Seafood bak kut teh? Korean food? Porridge steamboat? Japanese food? English tea house?? Too many choices..

Was this review helpful? Yes 1
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Angelly, Thank you very much for sharing your great review of our hotel! I know how you feel when it comes to choosing which nice food to have in Sandakan cause there are plenty of great choices. Never mind, I'm sure you will be back and visit all of those places you mentioned soon. We are glad that you... More 

Vatican City, Italy
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 27, 2015

Comparing hotels in Sandakan, you'll soon see there's but one alternative. Smack on the seaside located Four Points has a standard well over most hotels in this city, and certainly better than many NA Four points. A great value for money. Good SPG elite recognition. Somewhat unusual for 4P, this hotel has a staffed Executive Lounge with wine, sodas and... More 

Was this review helpful? Yes
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review

Dear onobond, Thank you so much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kanit Sangmookda General Manager More 

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Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia

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