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BEST WESTERN Sandakan Hotel & Residence

Lot E-1-G, Lorong Letat 3, Bandar Letat Jaya, Mile 4, Sandakan 90000, Malaysia
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1 room 1 guest
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BEST WESTERN Sandakan Hotel & Residence
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49 Reviews from our TripAdvisor Community

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    14
    13
    8
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    5
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20
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4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • English first
  • French first
  • German first
  • Italian first
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    (9)
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TAWAU, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

Internet Connectivity was fast and smooth. Quite Environment during day time but a bit noisy during late night where staff clearing the lounge areas and clearly heard inside the room. Staff was polite and helpful. Unable to utilise the breakfast at designated restaurant due to routine general cleaning.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Susan M, Manager at BEST WESTERN Sandakan Hotel & Residence, responded to this review

Dear Yen Vun C Thank you for your good comments on the internet connections and on the staff attitudes. We would like to apologized for the noise from the atrium that can be heard from your room. As the lounge is run by a third party entity we have highlighted this matter to the manager and he promised that this... More 

2 reviews
2 of 5 stars Reviewed June 15, 2015

As I thought I was having great days in Best Western Kota Kinabalu, I would like to stay in Sandakan Branch somedays. However I was disappointed when I even ask for toilet and it was reserved for guests. I mean, I am going be a guest someday, what's wrong if I'm going to use it? Right? Even the door are... More 

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Travelers are raving about these Sandakan hotels

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 2, 2015

It's me n my family's maiden trip to sandakan..the hotel was good with modern amenities . Ideal for families . Although location was bit far off,it was not a problem for us as we mostly use waze to navigate . highly recommended 👍👍

Was this review helpful? Yes 1
Sandakan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

Its been sometime i have left sandakan,even i'm far sandakan is always near to my heart as the girl loved was from sandakan...an a sabahan girl....As each day passes through there not a day without thinking of best western sandakan...i could remember the place...stays fresh in my heart...the food,the rooms (101 & 102 )....i stayed in best western with my... More 

Was this review helpful? Yes 3
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 16, 2014

We stayed here recently for one night before catching a flight out of sandakan airport. The room we stayed in was pleasant enough and was clean, but the surrounding area was unpleasant. The noise problem from the karaoke bar downstairs remains and much of the downstairs of the hotel space was like a building site. The downstairs of the foyer... More 

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Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 15, 2014 via mobile

We stayed at this hotel for one night. The towels and floor were dirty, the bed quite filthy and there was a strange smell in the room. It is located in a suburbian area ca 20 min from the airport by taxi. The area was not very nice and we couldnt find a decent restaurant that was open. The staff... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed October 16, 2014

Location: Located away from the city, basically you will need a car or ground transportation arranged to travel around, surrounded by small industries Room: Spacious, modern, clean, and sufficient (too noisy at night due to the karaoke downstairs) Service: Helpful front desk Overall: Average

Was this review helpful? Yes 2
Hong Kong, China
Level Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed September 10, 2014

Picture this you check in to the room at 11pm after a long day and there is a strong stench of smoke, management offers to spray the room. The room is upgraded to a larger room, but there is no shampoo/shower gel, slippers...its ok..you just want to sleep to get the airport early morning....as you settled in to bed, you... More 

Was this review helpful? Yes 1
DrEdwin, Group Operations Directors at BEST WESTERN Sandakan Hotel & Residence, responded to this review

Dear Tommacau, Thank you very much for your stay in Best Western Sandakan Hotel & Residence. On behalf of the management i wish to apologize to have let you have such an unpleasant experience. The disco/pub across the road has really caused us quite a lot of problem since their opening in the middle of the year. Despite repeated complained... More 

Labuan Island, Malaysia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

I stayed here for 2 nights in their Family Room & it cost RM150 per night & it was worth it. Had my pleasant stayed in here & i will stayed here again. Beds were comfortable, had mini fridge, iron & iron table, hairdryer & sofa too but there was no lift, just stairs. Everything were awesome. it was located... More 

Was this review helpful? Yes 2
Garden City, New York
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 12, 2014

This is a quality property. We had a beautifully appointed room, management was professional, knowlegable about the area, helpful, and courteous. The hotel is right off the main highway about 10 minutes or so from the downtown in a newer area of Sandakan. The area is mixed apartment houses and retail businesses. The rooms surround an inner, covered courtyard where... More 

Was this review helpful? Yes 3
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