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All 29 Sandakan hotels

BEST WESTERN Sandakan Hotel & Residence

3.5 of 5 Hotel   |   Lot E-1-G, Lorong Letat 3, Bandar Letat Jaya, Mile 4, Sandakan 90000, Malaysia
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Ranked #15 of 29 Hotels in Sandakan
A recent review
4 of 5 stars Reviewed October 16, 2014
Alex P Kuala Lumpur, Malaysia
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44 reviews from our community

Traveler rating
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    11
    8
    8
    5
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2
19
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3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here recently for one night before catching a flight out of sandakan airport. The room we stayed in was pleasant enough and was clean, but the surrounding area was unpleasant. The noise problem from the karaoke bar downstairs remains and much of the downstairs of the hotel space was like a building site. The downstairs of the foyer... More

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Copenhagen, Denmark
2 reviews
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night. The towels and floor were dirty, the bed quite filthy and there was a strange smell in the room. It is located in a suburbian area ca 20 min from the airport by taxi. The area was not very nice and we couldnt find a decent restaurant that was open. The staff... More

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Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 16, 2014

Location: Located away from the city, basically you will need a car or ground transportation arranged to travel around, surrounded by small industries Room: Spacious, modern, clean, and sufficient (too noisy at night due to the karaoke downstairs) Service: Helpful front desk Overall: Average

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Hong Kong, China
Top Contributor
79 reviews 79 reviews
35 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed September 10, 2014

Picture this you check in to the room at 11pm after a long day and there is a strong stench of smoke, management offers to spray the room. The room is upgraded to a larger room, but there is no shampoo/shower gel, slippers...its ok..you just want to sleep to get the airport early morning....as you settled in to bed, you... More

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DrEdwin, Group Operations Directors at BEST WESTERN Sandakan Hotel & Residence, responded to this review

Dear Tommacau, Thank you very much for your stay in Best Western Sandakan Hotel & Residence. On behalf of the management i wish to apologize to have let you have such an unpleasant experience. The disco/pub across the road has really caused us quite a lot of problem since their opening in the middle of the year. Despite repeated complained... More

Labuan Island, Malaysia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

I stayed here for 2 nights in their Family Room & it cost RM150 per night & it was worth it. Had my pleasant stayed in here & i will stayed here again. Beds were comfortable, had mini fridge, iron & iron table, hairdryer & sofa too but there was no lift, just stairs. Everything were awesome. it was located... More

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Garden City, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 12, 2014

This is a quality property. We had a beautifully appointed room, management was professional, knowlegable about the area, helpful, and courteous. The hotel is right off the main highway about 10 minutes or so from the downtown in a newer area of Sandakan. The area is mixed apartment houses and retail businesses. The rooms surround an inner, covered courtyard where... More

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 31, 2013

Had our late breakfast at LJ's grill, order for fresh apple juice, ribena, nasi goreng & fried hor fun...i have to wait for an hour for my breakfast...the food was cold..taste and presentation not really good for hotel food..more dissapointed when the apple juice was actually chilled & not freshly squeeze. But on the menu they put "fresh juices" overall,... More

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Puchong, Selangor, Malaysia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2013

This is the second time that I've been here within 2 months. Nothing much has changed. The bed, the room ambience is undeniably comfortable after a long day. But, it doesn't mean anything when you consider the ridiculous noise coming from the club downstairs. With the whole "hotel" arrangement resembling something like your school hostel, the noise really travels. It... More

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Susan M, Room Division Manager at BEST WESTERN Sandakan Hotel & Residence, responded to this review

Dear Mr Mohd R First of all our team at BEST WESTERN Sandakan would like to thank you for feedback and we would like to extend our sincere apologies for the inconvenience that you have encountered during your stay with us. As to the bar, we had viewed this matter seriously and since the bar has been operated by a... More

Kota Kinabalu, Malaysia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2013

My room was nice and spacious, my group have been treated like VIP. Thanks for the hospitality especially Mr Mohammad the sales and marketing manager of best western. He is such a very professional and always fulfill my group requests. Will come back to this hotel on November.

Was this review helpful? Yes 3
Sungai Petani, Malaysia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 6, 2013

We stayed in the cheapest room and even then it was spacious and clean. If you are a Malaysian government servant, bring your work tag along and get a big discount on you room rate. Check in and check out was swift and the staff were friendly. They also provided airport transfer for RM25/room. Didn't have a huge selection for... More

Was this review helpful? Yes 3
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Additional Information about BEST WESTERN Sandakan Hotel & Residence

Address: Lot E-1-G, Lorong Letat 3, Bandar Letat Jaya, Mile 4, Sandakan 90000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Sandakan Hotel & Residence 3.5*
Number of rooms: 84
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Also Known As:
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia

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