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Ibis Styles Sandakan Waterfront Sabah

HS 12 Sandakan Harbour Square, Sandakan 90000, Malaysia
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1 room 1 guest
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Ibis Styles Sandakan Waterfront Sabah
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95 Reviews from our TripAdvisor Community

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Traveler rating
    20
    43
    30
    2
    0
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19
31
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Chinese (Simplified) first
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  • All months
    (95)
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    (35)
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    (31)
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    (10)
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    (19)
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Laos
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was below the standard I was expecting, but this is more an issue with the group trip I was on than a fault of the hotel itself. Rooms were small, no hotel facilities with the exception of the most expensive laundry I have come across recently (staff even apologised for the price they were charging!). Great location on the riverfront... More 

Was this review helpful? Yes
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

1. Environment is good, near to food stall and shopping mall. 2. Room is clean, but quite small. For me, the room is too colourful. 3. Front desk service needed to improve. As there are few guests wanted to check out but inly 1 person working. While he is answering call, we all keep in waiting there.

Was this review helpful? Yes
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Angelly H, Thank you for taking the time to share a review of your stay with us. Please accept my apologies for your overall unpleasant experience. Nevertheless, I am glad that you enjoyed the room and the hotel's strategic location. The management and I have noted your comments with regards to the front desk service which did not meet... More 

Madrid, Spain
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 27, 2015

French Ibis just arrived to Sandakan! Everything is new but some staff already need a refresh, they not taking good care of the material. Wifi for free everywhere. Very nice and complete breakfast buffet. Very well located, in the harbour side, near the big mall, supermarkets... The staff was a little bit rude, it's a pity!

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Valescuredo, Please accept my sincere apology for your less than satisfactory experience during your recent stay with us. I would be extremely grateful if you would be willing to share further details regarding the recent incident involving our staff for the management's immediate action. Nevertheless,your positive feedback regarding our breakfast buffet selection and the strategic location of the hotel... More 

Sydney, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 20, 2015

Stayed here with friends and family in July 2015 whilst doing turtle islands and Orangutan sanctuary. Comfy bed, rooms a little small as per normal with Ibis rooms, but not cramped. Free wifi, good showers, markets are at your door. Try to get a higher floor, as the noise from the market and streets can be heard on the lower... More 

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear BernieBogtrotter, Thank you for taking the time to share a review of your stay with us.Your positive feedback regarding our rooms, restaurant and Wi-Fi connection have been shared with the team for further motivation as the comfort of our guests are and have always been, our number one priority. The team and I hope that you have had a... More 

Newbury, United Kingdom
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed July 17, 2015

We stayed here 1 night prior to a trip to Turtle Island. We booked an Ocean View Suite as our party consisted of 2 adults and a teenager and were given room 433. The room had a lounge area with sofa, double bed, safe, fridge, desk, shower with w/c and an additional w/c by the entrance. A fold-up bed was... More 

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Burtie, I am pleased to learn that you have enjoyed the well-appointed room with fantastic view of the ocean. It is also a great pleasure to note that the service of our friendly colleague, Maman, have made an impression on you. Your comments on our air-conditioning system and toilet door have been shared with the management for immediate address... More 

Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 15, 2015

This is a good value hotel. The rooms are not large but modern clean and comfortable. I had a room with a sea view which was nice. There are lots of good cheap places to eat nearby. The breakfast was fine good mix of western and asian food to choose from. Would recommend this Hotel.

Was this review helpful? Yes 1
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Mark B, Thank you so dearly for sharing your review with us. I am happy to note your pleasant experience and very grateful for your recommendation. Our F&B and Housekeeping departments will be pleased to hear about your kind words regarding our buffet breakfast selection and the cleanliness of the room. The team and I are looking forward to... More 

kota kinabalu
1 review
4 of 5 stars Reviewed July 9, 2015 via mobile

Room clean..the staff was friendly..but one of your staff i forget the named who was incharge at the floor for breakfast.He so friendly and productive...keep it up..will come back to stay with you hotel

Was this review helpful? Yes
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear angela j, Thank you for your wonderful feedback! Your kind words regarding the cleanliness of our rooms and the exemplary hospitality that our warm and thoughtful colleagues have provided will be shared with the team to motivate them further in delighting our guests. We look forward to welcoming you back for another wonderful experience. Warmest regards, Panya Mallika Devi... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 2, 2015

Clean and colorful rooms, somewhat small but sufficient. Great location at the waterfront, in the centre of the limited eating/shopping options the city has to offer. Close to an interesting local food market and a mall. Breakfast buffet is included. Very friendly and helpful staff.

Was this review helpful? Yes
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Regina R, Thank you for taking the time to share a review of your stay with us. Your kind compliments about our rooms and the staff have been shared with the team to continually motivate them to strive for quality service. I am delighted to hear that you are pleased with the location of the hotel as well as... More 

Kota Kinabalu, Malaysia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 30, 2015

Hotel is located in Sandakan waterfront. Rate was less than RM200 per night. The rooms are clean and the beds are comfortable. The sea facing rooms has a good view of the harbour area. Breakfast is served in an open air restaurant located in a building next to the hotel. There are many eateries in the area and a big... More 

Was this review helpful? Yes
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Jainurin J, Thank you for your valuable feedback and travel tips! I am delighted to learn that you enjoyed your room and the view. I am also delighted to know that you were pleased with the proximity of the hotel to the nearby eateries and shopping mall. The team and I are looking forward to welcoming you back to... More 

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