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Ibis Styles Sandakan Waterfront Sabah

HS 12 Sandakan Harbour Square, Sandakan 90000, Malaysia
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Ibis Styles Sandakan Waterfront Sabah
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Ranked #4 of 30 Hotels in Sandakan
A recent review
5 of 5 stars reviewed yesterday
MrandMrsNomad Malaysia
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76 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Malaysia
Top Contributor
77 reviews 77 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

There are heaps of guest rooms and an over supply of hotels in Sandakan, but this is one that has professional staff and a great location. The beds are really comfortable, wifi good and the rooms lovely. The only hotel that can compare with the quality, location and service here is the Sheraton and that is at three times the... More 

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 1 night before a 4 day trip into the jungle. Taxi cost 30 Ringgit which was good value. Rooms were ok, pretty basic but good for 1 night only. Location seemed good, in the harbour square. However there does not seem to be many places to eat. We ended up in McDonalds after being told the hotel... More 

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Brisbane, Queensland, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

While on a passage from Hong Kong to Australia our first stop was Sandakan. Three of the crew fell ill, including myself so we checked into the IBIS. The second night I required a trip to the hospital, the IBIS staff cared for me and helped out in every way possible. I have never met such genuine and friendly staff... More 

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Sailcraft, There aren’t enough words to describe how thankful we are for such a great feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I sincerely hope you have been well since your visit and I will be delighted to welcoming you back to the hotel for... More 

Bristol, United Kingdom
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The decor in the Ibis styles was very nice but the rooms were small with very thin walls and there was nowhere to put your stuff! The towel rail was on the outside of the bathroom door (which doubled as the shower cubicle door) which meant when you washed your hands you then had to open the door dripping water... More 

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Louise F, Thank you for taking the time to share a review of your stay with us. Please accept my apologies for your overall unpleasant experience. Nevertheless, I am glad that you enjoyed our hotel’s view and its strategic location. The management and I have noted your comments with regards to the structure of the rooms which did not... More 

London
Top Contributor
175 reviews 175 reviews
74 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is in an excellent location right on the harbour side. We stayed for 4 nights and got upgraded to a sea view room which was a nice surprise and very welcome. Great views to wake up to every morning. We have stayed in a number of Accor Hotels on our travels, Ibis, Pullman, Novotel but this was the... More 

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear crellston, Thank you for your wonderful comments! We are delighted that you had a pleasant stay with us. Your positive feedback regarding our rooms, Wi-Fi connection and restaurant have been shared with the team for further motivation as our guests are and have always been, our number one priority. It was my pleasure to be of service and to... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I was on vacation in Sandakan and we stayed at this hotel for 3 days 2 nights. On the last night, my husband and I had food poisoning and we were both in immense pain until 3 am. So, I resorted to calling the reception desk and I told them about our condition and the staff assisted... More 

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear lanyczar, Thank you for sharing your experience here on Tripadvisor. I am glad to note that you have enjoyed your stay with us and trust that your wonderful comments have been shared with the team, as it will further motivate them in our mission to continuously do our best in order to deliver the best possible service. The team... More 

Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at family room with comfy bed, but found some ants at bath room. Maybe is time for pest control? Good location at city centre and waterfront, right in front of harbour square and near to local wet market. Breakfast kind of simple and can be improved.

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Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Gladyscha, Thank you for sharing your comments and travel tips with us! Your constructive feedback has been shared with the team and higher management for further improvement. For your kind information, our rooms are regularly scheduled for pest control and such case of infestation occurs during hot and dry conditions, which we are experiencing at the moment. However, we... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Firstly why i comment about this hotel it is because of the breakfast restaurant(forgot the name) it was wonderful and memorable for me because having a breakfast in front of the sea view.and the food very nice got a lot of choices.Also the Lady(Aunt) that serve me a half boiled egg was perfect,she know what i want and willing to... More 

Was this review helpful? Yes 1
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear Razak A, Thank you for your valuable feedback! We are delighted to hear that you had a memorable time staying with us. Rest assured that your wonderful feedback regarding our sTreats Restaurant service has been shared with the team, as well as your comment regarding our check-in service for further improvement. The team and I are looking forward to... More 

kuala lumpur
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First time staying at Ibis hotel. Decided to try out the Suite Room for more space & comfort. The Suite comes with a Bedroom & a Living room, with a King size Bed, an added single bed (complimentary), 2 tvs, sofa set, 1 toilet room & 1 bathroom. If your budget is not under constraint, go for it (had a... More 

Was this review helpful? Yes 1
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear kristopherKL, Thank you for sharing your valuable feedback and travelling tips with us! Please rest assured that your comments regarding our Wi-Fi and air-conditioning system have been shared with the management for further rectification, as it is through feedback such as this that we are able to improve the quality of our products and services. Nevertheless, we are glad... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Comfortable room, clean, nice reception staff( especially the young lady with the American accent). Good location. Expensive laundry!! we asked them to wash a tiny amount of laundry and they charged us as much as one night stay. Slow Wi-fi. Breakfast should have a better western selection.

Was this review helpful? Yes
Panya_MD, Guest Service Executive at Ibis Styles Sandakan Waterfront Sabah, responded to this review

Dear MLondon77, Thank you for sharing your valuable feedback with us! The team at ibis Styles Sandakan waterfront are pleased to hear the positive comments regarding your stay. We apologise, however, for some aspects of your stay which may have caused an overall unsatisfactory experience. Please rest assured that your constructive feedback has been shared with the team as an... More 

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