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The Smokehouse Hotel & Restaurant

Jalan Jeriau, Bukit Fraser 49000, Malaysia
The Smokehouse Hotel & Restaurant
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93 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Melbourne, Australia
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Lovely stay in a old English tudor 'home'. It's full of character and in a lovely setting but needs a lot more efficient maintenance. An excellent break from the humidity in South East Asia and Kuala Lumpur.

Was this review helpful? Yes 1
England, United Kingdom
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 14, 2015

ThIs hotel was obviously once luxurious, now it is merely shabby and very badly maintained. The staff are lovely but have no leadership and standards everywhere are very poor. We booked into their Guinevere suite which we were told was their best. True, it was once charming and is spacious with beautiful view, but the whole thing is in need... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
73 reviews 73 reviews
41 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed February 9, 2015

My family & I have come to the smokehouse hotel since I was a little girl - both to stay and to eat dinner & tea. Now as a young adult, I came here as part of a quick weekend getaway with my husband and was frankly, sorely disappointed. Standards have gone down, as has quality. Fraser's hill is a... More 

Was this review helpful? Yes 2
Kuala Lumpur
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2015

Hotel decoration was nice thought it looks old and need some touch up renovation. There are many sofas and tables for guests to read book, chatting and TV with Astro is available for the guest at the lobby. We stayed at The Haven, this room is big, coming with bath tub. Unfortunately there is no refrigerator for the guest. The... More 

Was this review helpful? Yes 1
Top Contributor
70 reviews 70 reviews
10 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed December 16, 2014

Amazing setting and environment for an afternoon tea and scorns at Frazer Hill Smoke House. Weather is so pleasant and the gardens full of life! Stay is very relaxing and quiet especially towards the evening. There is no better place to escape and wind down than Smoke house.

Was this review helpful? Yes 1
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 25, 2014

It's a charming little hotel with quaint rooms and garden. Very relaxing and along with the weather makes for a great short break from the city. However, the cleanliness and condition of the place is something that really really needs to be worked on. Housekeeping could do a better job on the bathrooms and overall cleanliness of the place and... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

We stayed 2 nights and 3 days. It was a peaceful and comfortable stay. The scones were delicious, warm and soft, served during afternoon tea. The rooms were comfortable, spacious, a little ancient. However this made our stay very pleasant.

Was this review helpful? Yes 1
Marlow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 17, 2014

We found it difficult to find what seemed like decent accommodation in the Cameron Highlands. They all seem to lack any kind of style and The Smokehouse epitomised this. Very cheesy. Slow service; especially at breakfast time. Tacky ornaments. No power shower - just a bath and hand shower. Any extras such as drinks were very expensive. We chose not... More 

Was this review helpful? Yes 1
SmokehouseFraser, Director of Sales at The Smokehouse Hotel & Restaurant, responded to this review

Dear Tripadvisor, I believe the guest's comments is in relation to The Smokehouse Hotel at Cameron Highlands . We are the Smokehouse Hotel at Fraser's Hill. Different owners. Hope you can remove and post it accordingly. Thank you Regards More 

Singapore, Singapore
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

Negative reviews I read about Smokehouse Fraser’s Hill really does not do justice to this awesome hotel. We stayed there for one night in the family suite on 22 June 2014 and were pleasantly surprised on how wonderful this hotel is. The service throughout our stay was excellent. It is an old colonial style building but rooms and facilities were... More 

Was this review helpful? Yes 4
New York City, New York
Top Contributor
145 reviews 145 reviews
26 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed June 4, 2014

We stayed here for 3 nights. The grounds and setting are really lovely with nice view of mountains and there is an interesting history to the place. However, like much of Fraser's Hill, the place is a but run down and in need of significant renovation to rooms and baths. The main building is a rambling warren of period sitting... More 

Was this review helpful? Yes 4
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