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The Smokehouse Hotel & Restaurant

Jalan Jeriau, Bukit Fraser 49000, Malaysia
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The Smokehouse Hotel & Restaurant
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104 Reviews from our TripAdvisor Community

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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
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Malaysia
Level Contributor
459 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
5 of 5 stars Reviewed 1 week ago

We have in previous times, experienced & barely survived the notorious service from the pretentious & pompous staffs & manager in The Smokehouse Cameron Highlands. We swore never again to patronise it. However, my wife & I decided to take a leap of faith & went ahead to book a 2 nighter stay at Ye Olde Smokehouse in Fraser's Hill... More 

Was this review helpful? Yes 2
CsYin, Sales & Marketing Team at The Smokehouse Hotel & Restaurant, responded to this review

Dear D_Jekyll, Thank you for staying with us and taking your time to write a review on Smokehouse. We highly appreciate the feedback on the hotel. We are delighted that you enjoyed your stay and our hospitality. It is our pleasure to ensure all of our guests had a memorable stay with us. We are very proud of the team... More 

Puchong
1 review
5 of 5 stars Reviewed 2 weeks ago

We just got married and had no time for a proper honeymoon. So we chose Fraser's Hill. Is a perfect place for short break, away from city and stress at work. We love the cold refreshing air, quietness and peacefulness of Fraser's Hill. Hotel is lovely and quaint. Very comfortable and relaxing. Hope to stay here again. However cakes during... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CsYin, Sales & Marketing Team at The Smokehouse Hotel & Restaurant, responded to this review

Dear terencet689, Thank you for staying with us, and we appreciate the feedback on the hotel. We are delighted that you enjoyed your stay and found the hotel up to your liking. We will look into the quality of our cakes as per your comment. On another note, we are glad that you liked our scones, which are baked daily... More 

Kuala Lumpur
1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed for three nights - it is a very quiet and lovable location. The food was average - no specials from the chef, no happy hour. The staff is friendly. The whole atmosphere could be more hospitable. The rooms need a shape - up.

Review collected in partnership with this hotel

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Kuala Lumpur
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in the Guinevere room with my boyfriend as our anniversary celebration. The room is very nice and the ambience was awesome! I love their service over there, so friendly and kind. Will be back!

Review collected in partnership with this hotel

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Penang Island, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Cooling weather and secluded location amidst nature offers a respite from city chaos. Hotel exudes old world charm, and staff was friendly and helpful. The hotel rooms however is badly in need of refurbishment. Housekeeping need to do a better job, cobwebs and mustiness was a major turn off.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Groningen, The Netherlands
1 review
3 of 5 stars Reviewed 3 weeks ago

Good food an lovely spot, but this place needs a lot of maintenance and to be cleaned up! Old fashioned is nice, but needs to be good looked after. Staff is friendly, but they miss the spirit of a good supervisor!

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Camberley, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 24, 2015

The one thing that stands out about this hotel is the price. Can't really understand why it is so expensive. We had a huge suite of rooms, not that we needed the space. Hotel is quaint, but possible gradually decaying away. Not particularly clean - dust ball blowing around the floor. The English breakfast was good. Great location away from... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

Any review of smokehouse fraser's hill has to start with the context that there is largely no alternative to the venue if you don't want to stay in one of the large looking resorts in town or have managed to organise the rental of a bungalow. So many of the pros and cons of fraser's hill are shared with smokehouse;... More 

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1 review
1 of 5 stars Reviewed June 6, 2015 via mobile

Environment is nice but the serving is totally bad. Staff or even manager treat you invisible even you just stand in front of the receptionist counter to ask for a table. Hardly to call for order even wanna to ask for bill. The manager was biting a toast when ushering a customer to a table. Annoying cats is around to... More 

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Travelers are raving about these Bukit Fraser hotels

Kuala Lumpur, Malaysia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 15, 2015 via mobile

Lovely setting, cool air is a contrast to the smog of KL. The hotel itself is very nicely kept and anyone who is familiar with old english/scottish/irish houses will find something to reminisce over. The food itself is average, nothing outstanding although fresh, and scones were warm. It is pricey for what you get. A nice afternoon out.

Was this review helpful? Yes 3
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