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Kilaguni Serena Safari Lodge

Travelers' Choice award winner
Tsavo National Park West, Kenya
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Kilaguni Serena Safari Lodge
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Kilaguni Serena Safari Lodge
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578 Reviews from our TripAdvisor Community

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155
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A very relaxing experience. The service is good - the staff are very polite and courteous. The standard room is large and airy, facing the watering hole. We had a first floor room and the view was great. The shower tends to be cold though, in the afternoon. There is plenty of wildlife and we even sighted a leopard! A... More 

Was this review helpful? Yes
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel lounge and rooms overlooks a waterhole which has water even in drought. We saw many animals coming at various intervals to drink. A wonderful place to see wildlife. The hotel also arranges night safaris to see nocturnal animals and having a thrilling experience of seeing the bush at night. The staff were very helpful and attentive. Wonderful experience.... More 

Was this review helpful? Yes
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest Thank you for sharing with us your recent experience at our lodge I am glad to hear that we exceeded your expectation, and that our lodge remains the most preferred safari haven in Tsavo. We look forward to welcoming you back. Thank you for choosing to stay with us With warm regards James Odenyo Lodge Manager Kilaguni Serena... More 

Nairobi, Kenya
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This a wonderful place have been several time.,i really like the place and the view of the park is more fantastic.they have nice rooms and there services are very nice including there meals.Was a remembrance place for two overnights.

Was this review helpful? Yes 1
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear guest You recently stayed with us and you had a great experience. Thank you for the confidence that you developed in our lodge. Your constructive feedback has put smiles on our faces. We look forward to welcoming you to Kilaguni Serena Safari Lodge With warm regards, James Odenyo Lodge Manager Kilaguni Serena Safari Lodge Tsavo West National Park, Kenya More 

Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Rooms are well designed in a way that clients are able to say hallo to the wild animals through their balcony and a center of foundation species the big five and also avian of typically African birds you can as when make a special arrangement to have a night game drive under the lead of Antony

Was this review helpful? Yes 1
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear guest I would like to thank you for taking your precious time and for sharing with us your experience at our lodge. We take pride in creating value and ensuring memorable experience. And it is good to note that you had a great time with us. We look forward to hosting you in the near future With warm regards... More 

Nairobi, Kenya
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was going to be a long weekend so decided to visit Kilaguni for a much needed rest considering the hustle in the city. I was quite relaxed. My daughter spent most of her time in the pool. The rooms are exquisite and live them because they all face the watering hole. You only need to sit at the room's... More 

Was this review helpful? Yes 1
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear our esteemed guest I would like to acknowledge your constructive feedback and to also register my appreciation for your taking time and sharing the memorable experience that you had. You enjoyed the serenity, our services, accommodation as well as our food. Thank you so much for sharing this awesome feedback. On behalf of my team, i look forward to... More 

London, United Kingdom
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 22, 2015

Only had lunch here this time but have stayed here twice before so it's time I did a review. As far as I am concerned this is the BEST lodge in Kenya I just love the place. The food and the rooms are just as good as any other lodge and better than some but the staff are so on... More 

Was this review helpful? Yes 1
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest Thank you for taking time to share with us your feedback on our lodge when you recently visited us. You felt at home once more. You enjoyed lunch and the peaceful environment! We look forward to your next overnight visit Thank you so much for your support With warm regards James Odenyo Lodge Manager Kilaguni Serena Safari Lodge... More 

UK
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 17, 2015

We stayed here with our two children just after the Easter holiday. Upon arrival we were greeted with fresh juices and sat at the bar area which overlooks the water hole. Our rooms were of a very high standard. We had pre booked adjoining rooms. Very clean rooms and a modern bathroom. Hot water was available throughout our stay. The... More 

Was this review helpful? Yes 2
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Thank you for the excellent feedback. Management is truly impressed with your constructive score and wishes to assure you that we shall continue exceeding your expectation. You have taken all the trouble to share with us the sweet memories; we are truly humbled. Thank you so much. We look forward to being your host in the near future... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 7, 2015

Excellent hotel overlooking a watering hole. Travelled to many places and never seen this before. The staff are very friendly and all have very good english. The only reason for 4/5 stars is when i stayed in 2014 at night time wood beetles or some other kind of beetle kept falling from the ceiling into both drinks and food. Annoying... More 

Was this review helpful? Yes 1
Mombasa, Kenya
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 25, 2015

Was on a tour of Tsavo west and passed by this place as a stop over to have lunch ! I must say traveling is such a fun and rejuvenating ! the luch was very good service very good! very friendly staff and full of information perhaps they are used to the environment ! the rooms are clean as we... More 

Was this review helpful? Yes
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Guest You recently experienced our services and we exceeded your expectation. Thank you so much for taking time and for sharing with us your feedback. It is great to note that our lodge remains one of your favorite places to visit while in Tsavo. We look forward to hosting you in the near future Warm regards James Odenyo Lodge Manager... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 8, 2015

We had a lovely time on our honeymoon. The mangers and staff are very friendly. The rates were reasonable and food was good. The rooms are smallish but air conditioned. Mzima springs and shetani lava make a good visit for any visitors

Was this review helpful? Yes 1
Jodenyo, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest Thank you so much for sharing with us the great experience at Kilaguni Serena Safari Lodge. Your acknowledgement of the lodge Management and staff, in fulfilling the promise to our guests is highly appreciated. We look forward to being your host in the near future Regards James Odenyo Lodge Manager Kilaguni Serena Safari Lodge, Tsavo West National Park,... More 

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