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Sarova Lion Hill Game Lodge

Certificate of Excellence
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Lake Nakuru National Park | City Square, Lake Nakuru National Park 72493 - 00200, Kenya
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1 room 1 adult
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Sarova Lion Hill Game Lodge
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662 Reviews from our TripAdvisor Community

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Quorrobolong, Australia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a big slick operation although the road up to their paved drive is 4wd territory. The rooms are individual cabin style but quite large & very comfortable, although I personally found the bed hard. The restaurant has a very good buffet for breakfast, dinner & lunch with good quality food on offer. The bar was also very nice... More 

Helpful?
Thank David W
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guest Many thanks for taking time to review your stay with us We appreciate the aspects that you shared for our attention, which we have taken note of in our endeavor towards continuous improvement We note that you found our meals to be of high quality and that you saw many animals Asante Sana and we look forward to... More 

melbourne
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Wqs not happy with the rooms.very old fashion.staff not friendly at all but one person in the restaurant by the name of John.he was great.i will not go back.huge place but poor service.you are only a number to them.i felt that way.

Helpful?
Thank jabeywickrema
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guest Thank you for taking time out to give us your valuable feedback. I have noted the areas which regrettably did not reflect the standards that we have set for ourselves. I am concerned that you experienced poor service and in particular that you felt you were just a number to us. May I request that you share further... More 

UK
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

2 nights stay and 2 great days game drives. The food, service and staff were all very good. We had no complaints about the rooms either but if you don't like climbing steps up to your rooms request a room closer to the lodge itself. All meals are buffet style and in the evening can be quiet noisy with lots... More 

Helpful?
Thank tankhillmax
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guest We are delighted to know that you had 2 great days with us We assure you also that the areas you shared for our attention will be duly looked into. We look forward to welcoming you back Ken Korir More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed 4 weeks ago

very nice place. i enjoyed my stay and i loved the hospitality. very friendly staff.. great service at the dining area.. from chefs to managers to trainees.. patrick the trainee showed excellence in his service.. 100% in every aspect ..

Helpful?
Thank Maureen K
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guest Thank you for sharing your valuable feedback with us. We are delighted to know that we exceeded your expectations in the overall stay. We look forward to welcoming you back to Sarova Lion Hill Game Lodge Patrick the trainee was delighted to know that he is on the right track with his career in the hospitality industry -... More 

Albuquerque, New Mexico
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This lodge is well located within the National Park, but the accommodation facilities are sorely dated in size and luxury. The rooms were clean and well equipped, but very small and cramped. The restaurant and bar areas were lovely and the food was good. This place is close enough to Nairobi to be a weekend destination, and on Friday night... More 

Helpful?
Thank light122376
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guest Thank you for taking time out to give us your valuable feedback. I have taken note of your valuable insights especially the areas which regrettably did not reflect the standards that we have set for ourselves. Asante Sana Ken Korir More 

Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

I have never seen such an amazing staff! I loved them all! They are so warm and kind and very friendly! They made me feel at home! I loved this place! Good food, awesome facilities, the rooms were just the best, great adventure with the wildlife: lions, zebras, buffaloes, gazelles, giraffes, white rhinos, baboons. I loved the place and the... More 

Helpful?
Thank Eva K
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Eva Thank you for taking time to share your experience with us. We are delighted to know that you had an amzing time with and more importantly that you felt at home. I will share you comments with my team and I am sure they will be delighted too We look forward to welcoming you back as you said... More 

Nairobi Region, Kenya
2 reviews
5 of 5 stars Reviewed January 6, 2016

The people at Loin Hill Sarova are excellent.! We had a warm welcome from the guards to the restuarant waiters/waitresses. Food was great, and attractively displayed. They all went out of their way to make our stay absolutely magical. I will always visit the simple but warm lodge!

Helpful?
Thank Mkenyumbani
Korirk, Manager at Sarova Lion Hill Game Lodge, responded to this review

Thank you for sharing your experince with us. We are delighted to know that your found our team to be warm and excellent in all areas and to borrow your words - absolutely magical We all look forward to your next visit Ken Korir More 

Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 6, 2016

Visited this great lodge not once, not twice but three times with family and friends. The location is great. The food is fresh and enticing. The best of it is the staff attitude, response and attention. We were always served with a smile. Our suggestion to create a jogging track round the property was taken positively and implemented. This humbled... More 

Helpful?
Thank allantheoutwardbound
Johannesburg, South Africa
1 review
2 of 5 stars Reviewed January 4, 2016

I called the hotel one month before and a lady called Beth said she would call me back to make the reservation, she did not, I followed up later, and this time spoke to Yvonne, who confirmed the booking but did not send an email nether the directions to the hotel and to confirm as we had agreed. We were... More 

Helpful?
Thank Wambuisue
sarovakenya, Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your review. We have noted your experience with regret, which indeed is not reflective of the standards of service that Sarova Lion Hill is known for. As a customer centric lodge guided by paramount levels of ethics and business values, we have taken your feedback seriously and we will ensure... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 2, 2016

Fantastic place to stay in lake Nakuru. Unfortunately there were no Pelicans ( zero Pelicans) because there was too much water in the lake. They all flew to other lakes around that area. We had a good game drive and saw a lot of white rhinos, giraffes, baboons and other game by the lake. The massage at the hotel was... More 

Helpful?
Thank Prashanth M
Korirk, General Manager at Sarova Lion Hill Game Lodge, responded to this review

Dear Guests Many thanks for taking time to review your stay with us We are glad to note that you enjoyed the experience Ken Korir More 

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