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Aston Tanjung Pinang Hotel and Conference Center

Jl. Adisucipto Km 11, Tanjung Pinang, Riau Islands Province 29125, Indonesia
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Aston Tanjung Pinang Hotel and Conference Center
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185 Reviews from our TripAdvisor Community

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Singapore, Singapore
1 review
1 of 5 stars Reviewed yesterday NEW

Actual hotel and photos online have a great difference. Hotel needs renovation and power kept on tripping during my stay which made it unpleasant. The room service food was terrible to eat as it was cold.

Review collected in partnership with this hotel

Helpful?
Thank contact_angietan
Singapore, Singapore
1 review
3 of 5 stars Reviewed 2 days ago NEW

Need hotel services improvement including breakfast supplies. My room provided have cockroaches smell, shower outlet flow out slowly and/or choked. Only half toilet paper roll provided in holder but no sight of spare ones. No face towel for quick wash-up after come back from sight seeing. Check in having so many issues like no room even booked and confirmed and... More 

Review collected in partnership with this hotel

Helpful?
Thank Ricky J
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed for a 3D2N trip in this hotel. During my stay, i was entertained by a poolside dinner which starts at 6-7pm till 10pm. I liked it very much. Moreover, we booked a car use which drives us to the spa, seaside and shopping throughout the whole trip. We are satisfied with Yuko and Tommy. But the sad thing... More 

Helpful?
Thank mx1988
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Aston in TP is definitely a good find. Convenient to some places, clean, nice amenties/facilities. Overall, the hotel was great and in general, the staff were wonderful and helpful especially the gentlemen at the front desk when we arrive (he's wearing braces - sorry I forgot his name, he was excellent!!!) as he was so proactive and really went all... More 

Review collected in partnership with this hotel

Helpful?
2 Thank jessiclarissa
Singapore, Singapore
1 review
1 of 5 stars Reviewed 3 weeks ago

I don't think I have ever stayed in a worse hotel, it was shocking. I only stayed there because my normal hotel (Laguna Hotel) was full and there was nowhere else to stay due to a conference being on. The hotel pictures on website give a distorted image of the hotel.The rooms are really very small (Studio Type) and most... More 

Helpful?
Thank MaryWong86
Boy I, General Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear MaryWong86, Thank you for your concern regardless from our hotel condition, you may tell us the detail through gm@astontanjungpinang.com as we were not able to track your stay. The hotel that you mentioned was not even on the same star rating as us and regarding the hotel pictures, hundreds of reviewer in this website has take a shot on... More 

Travelers are raving about these Tanjung Pinang hotels

Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

i stay in this hotel about 5 year ago the hotel is very nice. the junior suite room is very spacious comfortable vell design. the room door if close the door will sound alarm to remind the room is not close the breakfast is very delicious and many variety. the staff is very helpful and cheerful.

Helpful?
1 Thank Andrew S
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr.Andrew S Thanks you very much for taking your time to share your stay experience through Tripadvisor. We are glad to hear compliments of our staff members,your kind words will be share to all staff member and receiving such feedback from guest like yourself inspires us to continually provide the level of service that the guest have come to... More 

Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Booked a double room and was given a twin bed room. Asked for smoking room but was given non smoking room. Booked another premier room on the following day and was given a nice smoking room which is facing the pool. Hotel transport is expensive so better get a day driver which is cheaper

Review collected in partnership with this hotel

Helpful?
Thank Msmagmay
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Magmay, Thank you very much for taking the time to share your stay experience through Tripadvisor and great to know that you had a wonderful stay with us and hope not to be long to have another privilege to welcome you again in the near future at Aston Tanjung Pinang. Warm regards, Japar Burhan More 

Bekasi
1 review
3 of 5 stars Reviewed 4 weeks ago

Near airport but the breakfast menu have not a lot of menu. Connection of wifi was good and alot of meeting room. The electricity in the morning several time had off. Near hotel had a home made for food souvenir.

Review collected in partnership with this hotel

Helpful?
Thank Indra-679
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr.Indra, Thanks you very much for taking your time to share your experience through Tripadvisor and our sincerely apologies for the inconvenience regarding our breakfast and i would like to assure you that we will look into this issue and have necessary rectification done in time for your next visit to Aston Tanjung Pinang . We hope you will... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 2 nights with my family... had an awesome time nonetheless, eventhough rained for 2/3 days i was there... Service was impeccable... will go to any extent to make your stay a memorable one... The only flaw was the facilities, i.e the rooms was bit outdated, facilities needs a minor refurbish... Other then that eateries or "warungs" tht... More 

Helpful?
Thank Thoth K
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr.Thoth K, Thanks you very much for taking your time to share your experience through TripAdvisor, with such feedback, we are able to gauge those areas in need of our attention. I have also noted your comment on the room facilities was bit outdated and minor refurbish.On this matter ,you will pleased to know that the Management will look... More 

Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Stay during Christmas will get a little higher price than normal day. We like the concept their Christmas food bazaar that not push us to take buffet dinner and more choices. The food start from $2 for fried rice! Room is spacious and clean. To explore Bintan island you may rent the car at concierge desk for whole day. Staff... More 

Helpful?
Thank jayasob
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Jayasob, Thank you very much for taking the time to share your stay experience through Tripadvisor and great to know that you had a wonderful stay with us and hope not to be long to have another privilege to welcome you again in the near future at Aston Tanjung Pinang. Warm regards, Japar Burhan Front Office Manager More 

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