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Aston Tanjung Pinang Hotel and Conference Center

4.0 of 5
Jl. Adisucipto Km 11, Tanjung Pinang, Riau Islands Province 29125, Indonesia
Hotel amenities
Aston Tanjung Pinang Hotel and Conference Center
Best prices for: 1 room 1 guest
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Ranked #2 of 14 Hotels in Tanjung Pinang
A recent review
5 of 5 stars reviewed 4 days ago
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104 reviews from our community

Traveler rating
    27
    34
    30
    9
    4
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21
29
3
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (37)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (27)
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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

First of all My family and I would like to express our sincere thanks for having us especially thanks to you and your team for the best and warm hospitality. I couldn't recall the name of the ladies and gentlemen who served us during our check-in and they were very patience with us. They deserve an excellent guest service award.... More 

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Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room is clean, and the service is commendable. We stay in Premier Deluxe Room, and the room is huge. There was a problem during check-in, the hotel assigned us to a smoking room, which we clearly rejected. They did provide us with another premier deluxe room after 10 minutes of waiting. Too bad the room was at L1, the... More 

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Boy I, General Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Hery, Thank you to choose Aston Tanjung Pinang for your stay in town. Your concern in regard of coffee offer from our staff remind us how to always improve our service and deliver information to our guest. Regarding noise from the Pub, we still work on how to improve our soundproof to reduce the noise till to the... More 

Jakarta
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel building is quite new but lack of character. The bedroom has minimalist style, the bathroom is rather small. Only two pillows provided on the queen size bed. The hotel facility is standard, although the big pool is nice. The food is not great, we order oxtail soup from room service, but the meat is hard to chew, yet... More 

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Boy I, General Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Guest, Thank you for the input given to us particularly in Food quality. it will be our concern and we will following up seriously. Regarding the bed and the pillow, we have room category that provide extra pillow in Deluxe and Premier Deluxe room. We have take action by bring in new Chef on board. Hope for your next... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Stay for 3d2n on CNY.. We get the room On the same level of lobby and nxt exit to pool and café. . Service : staff friendly when ever they passby us with nice great n smile. Welcome drink. Room & toilet: Tumb up... really clean & hygiene. Lift and along corridor : smelly very mild and pleasant as like... More 

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Senior Contributor
23 reviews 23 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I blame it on myself that I didn't do my research properly. Thought we could stay here because of its affordability and travel to the resorts for sports activities. Turns out that the resorts and beaches are in the north (Lagoi) but this hotel is in the south!A return transfer from Tg Pinang to Lagoi will cost about $96 SGD!... More 

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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 8, 2015

We stayed at the Aston Hotel for the CNY and pretty much liked the stay.Rooms are very clean and new. The staff is very friendly with a smile on their face. The Breakfast had good options for everyone ( Veg and Non Veg) and also the food was tasty... However could not use the swimming pool in the evenings due... More 

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Boy I, General Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Amogh U, Thank you for choosing to stay at Aston Tanjung Pinang, glad to hear that you like our property and service. In regards to your concern about the swimming pool, we do apologize for the inconvenience as CNY is considering high season and the demand of BBQ dinner that always been held by the pool is high,... More 

Top Contributor
92 reviews 92 reviews
55 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed February 8, 2015

Probably the best choice in TNJ. Has good coffee, average Indonesian breakfast and nice staff. Bed is ok. Room showing wear already. Clean. I would stay again if I come back to Tanjung Pinang. Sure it is not perfect but by far best choice in this city.

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 28, 2015

On the day We booked this hotel on CNY they told me no vacancy unless I upgrade to primier room had to pay additional. Within an hour very fast and efficient. I find it puzzled , then I changed the date. You know We had to come up with in total $728.70 for 3 adult for 1 night in this... More 

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Boy I, General Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Ismail, Thank you for your information in regards to the above case. For your information we do not have such this kind of room rate especially during CNY. Kindly contact me directly through my email gm@astontanjungpinang.com for detail chronology as we need your specific information in term of agent details, therefore i will be able to assist you... More 

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 3, 2015

I am writing my second review of the Aston on approximately my tenth stay. I stay there due to the proximity to my wife's family (about 400m away). We stayed from Dec 23rd to 28th and felt that the standard had slipped so much that I had to write another review. I will say that I don't think this is... More 

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Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 19, 2014

As per the title, I wish I could have slept better in this hotel. I have no qualms in terms of room conditions, hotel breakfast and the friendliness of the staff. However my biggest gripe with this hotel is the room's poor insulation. Not aware that the room is located just under ballroom, I was woken up at 1.00 o'clock... More 

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