Check-in at 4pm via booking through a tour agency in Singapore. (Rm 620) First room we get was stuffy, smelly, air-conditioned not working. (Rm 624) They assigned a second room which has almost the same problem smelly, dirty linens, mosquitoes flying around, airconditioned blowing out hot air. Request for change of room again. They asked to go back to the... More

Room and overall was fine and good...there wifi that we need...and was linked to a shopping mall which have so much good deal...The staff over there was friendly and nice as we had so many qns and they manage to help us out..however I guess not all of the staff knows English as we encountered some problem when one of... More

All are very nice especially service ( although only receptionists can speak English)and premire cafe roof top dining. It would be great if mini-bar is included in the rooms. Location is not suitable if you are looking for beach side hotels or city hotels although it is very near to the ferry terminal.

Agoda recommend our business trip to this hotel. The hotel is very close to the harbour you could see also from the signboard at the ferry terminal, we think this hotel is already wellknown. Overall hotel is clean, friendly staff, good breakfast. Not sure 3 or 4 stars, anyway doesn't matter since we came for a business trip, tour package... More

Actually it was my second stay in hotel Laguna. Not much choice of hotel in Tanjung Pinang. Hotel Laguna probably one of the best there. Nothing much change from my first visit. The standard room is spacious enough and clean, though the bathroom need some refurbishment. Pros, it near the market where you may easily find local food and there... More

I look around close to the port, only this hotel give you highest standard then other here. Clean, well maintained, personalized service and many more. To be honest I travel in this city many times, just now I found the hotel which I expect in middle of town and you could walk to the hotel as well. Location is super... More

I stayed here last month with bunch of friends 12 people. the room is ok. quite clean, comfy and the service is quite gud. i reviewed some of the comments got cockroach inside. BUTTT i didn't see any. Neither my friends. maybe that's long time ago. now the condition is ok. even though it's an old hotel. i think very... More

Very great location in the heart of the city, really close to everywhere, most important is to the most attraction place of Tanjung Pinang.... Pulau Penyegat. Great and spacious room, great Roof Top which you could see the entire city and neighboring Island. It has a nice and relax Lounge at level 8.

We booked here by accident, meaning to be at Bintan Resorts, google maps says that it's there. We were goggled at like zoo animals, no one there had seen "white" people, they were taking photos of us and following us. Very uncomfortable feeling the entire time. However, the rooms are very nice and kept clean, everything is extremely cheap, very... More