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Swiss-Belinn SKA Pekanbaru

Jalan Soekarno-Hatta Lot. 69 | Complex SKA Mall, Pekanbaru 28294, Indonesia
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1 room 1 adult
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Swiss-Belinn SKA Pekanbaru
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119 Reviews from our TripAdvisor Community

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Jakarta, Indonesia
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed December 14, 2015

Good location, not in the city center but very convinient to have a mall (SKA mall) beside the hotel. Good local food for breakfast. rooms feels at home. Hotel aisle feels narrow, and sometime can hear other people talking from the room. a roof pool also cool but need a space for relax.

Helpful?
Thank Amedayanto
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Thank you very much for staying with us during your recent trip. I am pleased that you enjoyed our service and facilities. Especially, considering the perfect breakfast is essential for the day, we are happy to make all of our guests satisfied with various selection of food. And thank you for bringing to my attention your concerns about... More 

Bogor, Indonesia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 13, 2015

I stayed for 2 nights (10-12 Dec 2015). The deluxe room was spacious and bed was comfortable. The complimentary bottled drink was from trusted brand, very good! As on my previous reviews, there are 4 most important things for me to stay in a hotel, i.e. clean room, good internet connection, hair dryer and hot water in shower room. 3... More 

Helpful?
Thank destygita
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Valued Reviewer, Warm Greeting from Swiss-Belinn SKA ..! Thank you for your recent stay with us and providing us with your valuable feedback on TripAdvisor which is greatly appreciated. However, we have well noted your valuable comments in regards to our Hot water , which has been addressed to our Engineering team further improvements. Thank you once again for... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed November 14, 2015 via mobile

I've spent 12 days here. Two times I want to swim but swimming pool was closed because of private dinner and "arisan". It's such a disappointment since swimming pool is the one of reasons I choose this hotel. It should be all guest facility. The manager can't give a reasonable reason for this matter. Such a shame. Anyway, I get... More 

Helpful?
Thank Legowo P
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Greetings from Swiss-Belinn SKA Pekanbaru..! Thank you for your candor and feedback. I want to personally apologize for the swimming closed. and seems your staying experience that did not meet your expectations. All of your comments are very much appreciated and I take them very seriously. I will share your feedback with my team and work to address... More 

Courtenay, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 10, 2015

Very pleasant to check in,staff are very friendly and helpful. Right next door to SKA mall if you need shoes they will have them. breakfast is always good, rooms are nice clean, not to far from Labersa Golf.

Helpful?
1 Thank Wayne F
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Warmest Greetings from Swiss-Belinn SKA Pekanbaru..! It has been our great pleasure to welcome you at Swiss-Belinn SKA Pekanbaru and thank you for sharing your feelings about your stay with us. We are pleased to read that you enjoyed your stay with us, and particularly value our service, product and facilities. We hope we will have the pleasure... More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

Nice hotel in pekanbaru. The hotel location is next to Ska Mall Pekanbaru. Around the hotel you can find a lot of attraction place. The hotel service is great and also is free parking in hotel and mall if you stay in hotel.

Helpful?
Thank FreddySR777
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Warmest Greetings from Swiss-Beliin SKA Pekanbaru..! It has been our great pleasure to welcome you at Swiss-Beliin SKA Pekanbaru and thank you for sharing your feelings about your stay with us. We are pleased to read that you enjoyed your stay with us, and particularly value location and service. We hope we will have the pleasure of welcoming... More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 24, 2015

Im stay here on 15,16,17 Aug for my business trip here #hydroC for #indonesia #pekanbaru trip. Hotel was okey but they need improvement on cleaning room service, pool side should be open until late, other then that its fine for me. and im extend my stay here one more night due to miss my flight hahaha

Helpful?
1 Thank Jr I
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Greetings from Swiss-Beliin SKA Pekanbaru..! I have read with some concerns about the problem you experienced during your stay with but also noted that there was also positive aspects of your stay too. we have noted the room service clear up and would have passed to our team to be paying attention and rectifying in future. thank you... More 

Jakarta, Indonesia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 1, 2015

The lobby area is to small, and to close with restaurant. The room is tidy, clean and comfort but unfortunately the bathroom is to small. I have the 4 days meeting on 1st floor. The technician is to slow to respond our request. the equipment of the meeting room not good, such as infocus. the food was not so tasty... More 

Helpful?
Thank Isulistyo
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Warmest Greetings from Swiss-Beliin SKA Pekanbaru..! We were very sorry to learn about the problems you encountered during your stay with us. Please accept our sincerest apologies about our shortcomings and our failure to meet your expectations. Rest assured, we understand your input. We would also like to let you know, that we have already in place a... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 12, 2015

Front desk team seemed to have problem in coordination with other working team in the hotel. Check in and check out were more than 15 minutes. Front desk staffs not too informative. Please improve. Room is good for 3 stars hotel, breakfast is okay.

Helpful?
1 Thank Akbar D
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Thank you for taking the time to review our hotel. I am disappointed to hear of the challenges you experienced on your recent visit to our hotel. I can appreciate the frustration of having to wait to check in and out . Please accept my apologizes for any inconveniences you experienced. I would like the opportunity to discuss... More 

Jakarta, Indonesia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 2, 2015 via mobile

Only stayed for one night on my business trip. Would definitely go there again. I got early check in and pleased for getting the corner room, with more window, as i adore sunlight, so i dont have to switch on any light during the day. Facility including pool,fitness and spa. Right next to a shopping mall, pretty easy to go... More 

Helpful?
Thank ciska_f
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Warm greetings from Swiss-Beliin SKA Pekanbaru..! Thank you for sharing with us your valuable feedback on TripAdvisor. We are most happy to learn that you received excellent service from our associates, and enjoyed our wonderful facilities. We will continue to provide most exceptional service to all our guests at all times. Thank you once again and we look... More 

Jakarta, Indonesia
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed April 29, 2015 via mobile

This hotel is good I like it. If you need something is easy to find because the hotel location besides of ska mall Pekanbaru. For a bed, I don't know why but my bed too shaking. But overall is good. For breakfast like it. Maybe need more variety.

Helpful?
Thank robertwesleyjr
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Valued Guest, Thank you for your recent stay with us and providing us with your valuable feedback on TripAdvisor which is greatly appreciated. We are happy to enjoy that you enjoyed our hotel and also the facilities and services of our hotel. However, we have well noted your valuable comments in regards to our shaking bed and buffet breakfast... More 

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