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Swiss-Belinn SKA Pekanbaru

Jalan Soekarno-Hatta Lot. 69 | Complex SKA Mall, Pekanbaru 28294, Indonesia
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Swiss-Belinn SKA Pekanbaru
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86 Reviews from our TripAdvisor Community

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Traveler rating
    16
    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Indonesian first
  • Polish first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (21)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (16)
All months
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Im stay here on 15,16,17 Aug for my business trip here #hydroC for #indonesia #pekanbaru trip. Hotel was okey but they need improvement on cleaning room service, pool side should be open until late, other then that its fine for me. and im extend my stay here one more night due to miss my flight hahaha

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Greetings from Swiss-Beliin SKA Pekanbaru..! I have read with some concerns about the problem you experienced during your stay with but also noted that there was also positive aspects of your stay too. we have noted the room service clear up and would have passed to our team to be paying attention and rectifying in future. thank you... More 

Jakarta, Indonesia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 1, 2015

The lobby area is to small, and to close with restaurant. The room is tidy, clean and comfort but unfortunately the bathroom is to small. I have the 4 days meeting on 1st floor. The technician is to slow to respond our request. the equipment of the meeting room not good, such as infocus. the food was not so tasty... More 

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Warmest Greetings from Swiss-Beliin SKA Pekanbaru..! We were very sorry to learn about the problems you encountered during your stay with us. Please accept our sincerest apologies about our shortcomings and our failure to meet your expectations. Rest assured, we understand your input. We would also like to let you know, that we have already in place a... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 13, 2015

Front desk team seemed to have problem in coordination with other working team in the hotel. Check in and check out were more than 15 minutes. Front desk staffs not too informative. Please improve. Room is good for 3 stars hotel, breakfast is okay.

Was this review helpful? Yes 1
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Thank you for taking the time to review our hotel. I am disappointed to hear of the challenges you experienced on your recent visit to our hotel. I can appreciate the frustration of having to wait to check in and out . Please accept my apologizes for any inconveniences you experienced. I would like the opportunity to discuss... More 

Jakarta, Indonesia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 2, 2015

Only stayed for one night on my business trip. Would definitely go there again. I got early check in and pleased for getting the corner room, with more window, as i adore sunlight, so i dont have to switch on any light during the day. Facility including pool,fitness and spa. Right next to a shopping mall, pretty easy to go... More 

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Warm greetings from Swiss-Beliin SKA Pekanbaru..! Thank you for sharing with us your valuable feedback on TripAdvisor. We are most happy to learn that you received excellent service from our associates, and enjoyed our wonderful facilities. We will continue to provide most exceptional service to all our guests at all times. Thank you once again and we look... More 

Jakarta, Indonesia
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 29, 2015

This hotel is good I like it. If you need something is easy to find because the hotel location besides of ska mall Pekanbaru. For a bed, I don't know why but my bed too shaking. But overall is good. For breakfast like it. Maybe need more variety.

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Valued Guest, Thank you for your recent stay with us and providing us with your valuable feedback on TripAdvisor which is greatly appreciated. We are happy to enjoy that you enjoyed our hotel and also the facilities and services of our hotel. However, we have well noted your valuable comments in regards to our shaking bed and buffet breakfast... More 

Adelaide, Australia
Level Contributor
130 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed April 21, 2015

Stayed here twice, at the beginning of our trip & at the end. This is a very nice, clean & modern hotel in the city, next to a shopping mall. The rooms are very pleasant & quite large. There is a fridge but you may need to ask for it to be unlocked. We were firstly in a corner room... More 

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Valued Guest, Warmest Greetings from Swiss-Beliin SKA Pekanbaru..! It has been our great pleasure to welcome you at Swiss-Beliin SKA Pekanbaru and thank you for sharing your feelings about your stay with us. We are pleased to read that you enjoyed your stay with us, and particularly value facilities. We hope we will have the pleasure of welcoming you... More 

Jakarta, Indonesia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 29, 2015

the good thing about this hotel is located next mall, ska mall, and just recently an exhibition hall opened on the other side but, that makes the room rate is above average compare to similar hotel, which located in downtown pekanbaru breakfast is just okay, served at the lobby floor, and the lobby area is quite limited just a suggestion,... More 

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Thank you for your kind words. I am glad that our facility had provided excellent and friendly service to you during your recent stay with us. We look forward welcoming you back at the Swiss-Beliin SKA Pekanbaru. kind regards, Anton Rezie General Manager More 

2 reviews
4 of 5 stars Reviewed March 29, 2015

My 2nd time stay here. Room is good and spacious. Cleanliness is good. And nice staff and receptionis. Breakfast is average Rooftoop pool isnt wide enough You must pay for each hour you parking your car.

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, Thank you for taking the time in writing this review. Your kind words are the best way to motivate our entire team. I will make sure to share this with them as I know that they will be very humbled by your words. It is so nice to know that we had exceeded your expectations and made your... More 

Saint-Lazare-de-Bellechasse, Canada
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 22, 2015

This is my standard place while visiting this region. Everything is good, rooms are clean, friendly staff, and the restaurant has tasty food. I had 2 business dinners and everybody was happy with the food and service. Also the breakfast buffet is very good.

Was this review helpful? Yes
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Guest, Thank you for your comments. It is so nice to hear that you had a very pleasant stay with us recently. We hope to see you again on your next visit to Pekanbaru. Kind regards, Anton Rezie General Manager More 

Singapore
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed February 26, 2015

This is my second review of this hotel. Last review was in 2013. Revisited Pekan Baru last week. The room standard has dropped unfortunately. I suffered an exacerbation of my allergic rhinitis after a short time in the room. The air from the air conditioner feels stale. Wooden furniture and installation look poorly maintained with parts and edge chipped off.... More 

Was this review helpful? Yes 1
Anton_Rezie, General Manager at Swiss-Belinn SKA Pekanbaru, responded to this review

Dear Reviewer, I want to thank you for your feedback and candor. I also want to apologize for your experience and for not providing the experience you were expecting. Your feedback has been shared with my team and we take your comments very serious. If you would have a moment I would greatly appreciate the time to speak with you... More 

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