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All 44 Pekanbaru hotels

Grand Jatra Hotel

4.0 of 5 Hotel   |   Jl. Tengku Zainal Abidin No.1, Pekanbaru, Indonesia
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33%
Ranked #11 of 44 hotels in Pekanbaru
A recent review
3 of 5 stars reviewed 2 weeks ago
Wini R Jakarta, Indonesia
  • Overview
  • Reviews (33)
  • Photos (25)
  • Amenities
  • Q&A
  • Room tips (5)
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33 people have reviewed this hotel

Traveler rating
    2
    9
    17
    3
    2
See reviews for
2
4
1
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for a night in this hotel for a business trip to Rumbai. Here's the summary of my stay: Location : Strategically attached to what seems to be Pekanbaru's biggest mall, location-wise is very strategic. It can get quite noisy but I'll get to that later Check in : It was fairly quick, only took the receptionist 5 minutes... More

Was this review helpful? Yes 1
AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Ibu Wini, a very warm greetings from Grand Jatra Hotel Pekanbaru. Thank you for your comments on your recent stay with us. We are continuously upgrading our product to be in line with the similar class hotel. What we are doing right now is top down approach. Therefore, I value your comment very much and review the priorities on... More

Petaling Jaya
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights in April 2014. Centrally located and attached to Pekanbaru Mall provided convenience for food and shopping. It's about 1km to Grand Mosque An-Nur. Airport was 7.5km away and there was free hotel pick-up. Lobby was fairly large with live music from the mezzanine floor. Room size and decor was adequate and provided comfortable sleep. Breakfast spread... More

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AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Hasmil Z, greetings from Grand Jatra Hotel Pekanbaru. Thank you for sharing your good experience while you were staying with us. Your comment will be posted at Employee Notice Board so they will know that their efforts were appreciated. Whenever you plan a trip to Pekanbaru, please visit our website. You may find some interesting promotions in there. Thank... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 14, 2014

Some websites mentioned that this is a 5 stars hotel, well I don't think it worths that. I would rate this hotel as 3+ instead. The room has standard amenities, and the aircon for me is not enough. I set up the aircon the lowest celcius possible, still I didn't feel the cool. I will need to reconsider staying here... More

Was this review helpful? Yes 1
AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Pak Santo L, greetings from Grand Jatra Hotel Pekanbaru. First of all, thank you for your time reviewing Grand Jatra Hotel Pekanbaru. I am offering my apology for inconveniences you experience while you stay with us. We are continuously upgrading our room facilities to be inline with common standard all over the world. Please be understand that this process... More

Berlin, Germany
Top Contributor
309 reviews 309 reviews
40 hotel reviews
231 helpful votes 231 helpful votes
3 of 5 stars Reviewed May 13, 2014

i was checked in last week during my trip to the bono, the hotel has 5 star but i don't think so with the standard 5 star hotel service. its located just behind (in connection) of the busiest mall in Pekanbaru - Riau, so its bit crowded in the ground floor. the room is ok not so bad but some... More

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AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear faozanrizal, thank you for your time and your positive comments on Grand Jatra Hotel Pekanbaru. I am sure that you enjoyed Bono - the most happening place in Riau nowadays. I have to agree to disagree with your comment. Your comment on "service" apparently is not reflecting our service. Your comments are more likely on the room condition and... More

Contributor
17 reviews 17 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2014

Very nice hotel with a lovely dining/bar area and a nice pool area. The lobby is very nice with helpful staff. Pekanbaru is probably not the most charming town I've seen but the hotel can hardly be held responsible for that. The location is ok I guess, pretty close to malls and restaurants if you prefer to eat outside of... More

Was this review helpful? Yes
AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Appelsved, thank you for your time reviewing Grand Jatra Hotel Pekanbaru. Every comments are valuable, and every comments will be shared to the staff to let them know your appreciation. What we are trying to provide is a home while you are away from your home. And, I am glad that you enjoyed your stay with us. My team... More

Pekanbaru, Indonesia
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 29, 2014

Jatra Hotel Pekanbaru is not a 5 star hotel standard . Rooms and beds are too small. I was also disappointed with the pick up service airport. 2 weeks prior to check -in I was informed that a friend of mine needs to be picked up at the airport and had email all the details of his flight . When... More

Was this review helpful? Yes 1
AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Mr. gurusinga68, greetings from Grand Jatra Hotel Pekanbaru. Thank you for your comments on our airport pick up service. I am thankful for comments that can make GJHP better. Allow me to offer my apology for what happened to you and your colleague on the pick up service. Once we received your comment, I had this issue investigated and... More

Bandung
1 review
3 of 5 stars Reviewed March 24, 2014 via mobile

I stayed at this hotel only for 2 nights, I stayed with my family,But I don't recommend this hotel for families,because is to noisy and some parts in the bathroom partially damaged and the lights suddenly dead. I think this hotel needs renovation to improve the quality of the rooms. But the location of this hotel is great,only 30 minutes... More

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AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Pak Erwin, a very warm greetings from Grand Jatra Hotel Pekanbaru. First of all, thank you for your time visiting Pekanbaru and posting comment at Tripadvisor. I have put your comment on our briefing, and take some time to investigate it. In regards to the electricity, it was caused by the electronic key switch. Since then, our Engineering team... More

Senior Contributor
25 reviews 25 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 9, 2014

Grand Jatra Hotel Pekanbaru, Sumatra, Indonesia may not share the same limelight as those hotels in Jakarta, Bali, Bandung and Medan, Indonesia. It is located in Sumatra and not not Java Island. We tried it out just to experience the difference. It is conveniently located within a shopping mall and surrounded by shopping street with lots of bargain. Tourism -... More

Was this review helpful? Yes
AndreasLalenoh, General Manager at Grand Jatra Hotel, responded to this review

Dear Pak SAHARUDIN, a very warm greetings from Grand Jatra Hotel Pekanbaru. Thank you very much for your review. Your review will be shared to our staff to let them know that their efforts are recognized by our guest. Looking forward welcoming you back at Pekanbaru anytime. Please drop us a call and we may arrange something special for you.... More

Jakarta
Top Contributor
63 reviews 63 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 21, 2013

I usually stay at Ibis when visiting Pekanbaru, but for a change, I stayed at Grand Jatra. The room I got was very spacey, huge even. Good shower (very important for me), good temperature and pressure. Clean bathroom. Not too far from the airport and they give me free airport pick up. The pool looks nice, but I didn't get... More

Was this review helpful? Yes
Indonesia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 7, 2013 via mobile

The location is good, but I could still hear the music from the nightclub at 3 am! The room was nice, but the sink in the bathroom was placed too low -- I can't imagine what would happen to guests with rheumatics or super tall guests. Breakfast buffet was average.

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Additional Information about Grand Jatra Hotel

Address: Jl. Tengku Zainal Abidin No.1, Pekanbaru, Indonesia
Location: Indonesia > Sumatra > Riau Province > Pekanbaru
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Jatra Hotel 4*
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Amenities

Business Center with Internet Access Restaurant Room Service Swimming Pool
Hotel Style
#4 Luxury Hotel in Pekanbaru
Hotel Class
Number of rooms
259

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